Management Exam 1

In their role as a liaison, managers

interact with people outside of their unit

A system which can sustain itself only by interacting with their environment, on which they are depend for survival is called a _____.

open system

William has a low-paying custodial job with a manufacturing plant. Each day when Williams leaves work, he takes items from work like cleaning supplies, a stapler, and paper towels. William feels that he is inadequately paid and so there isn't anything wrong with taking a few items which are not needed by the company. William is operating at which level of the stages of moral development?

preconventional

Bloggers revealed that the standard U-shaped lock by Kryptonite could be easily opened with a Bic pen. The Kryptonite Company tried to deny there were problems with the product. To address customers' concerns the firm replaced the locks if the customer still had the sales receipt. Kryptonite engaged in _______.

reactive customer monitoring

Synergy is when two or more subsystems working together can produce more than they can working apart.

true

Under which management function would a manager decide who would do a task and who would work for whom?

Organizing

Firms that demonstrate the willingness to accept responsibility for a problem and attempt to solve the problem is using what type of social responsibility?

accomodative

The manager of a soy-based sausage company needs to conduct a competitive analysis. During this competitive analysis, the manager should research _________.

all of the above

Which of the following would NOT be an example of a visible artifact for a firm?

all of these are examples of visible artifacts

Converse to traditional management philosophies, Mary Parker Follett believed:

conflict could be beneficial

Thomas Reece was the most successful sales associate that the realty company had ever employed. Within a few months he was promoted to sales manager; however, his career progression stalled as he was never able to reach higher levels of management. One factor which limited his career was the he intimidated his staff. Thomas is an example of a ______.

derailer

According to Henri Fayol's 14 principles of management, _____ focuses on developing a strong sense of morale and unity among workers which encourages coordination of efforts.

espirit de corps

All four areas of social responsibility for firms (economic, legal, ethical, and discretionary) are of equal importance in a firm's overall level of social responsibility.

false

Retaining a large staff of legal specialists to defend the company against any charges is the best way to manage legal responsibilities.

false

Richard Ceballos, a deputy district attorney, suspected that a deputy sheriff made false statements in a search warrant affidavit. Ceballos told the district attorney and the defense attorney in the case about his suspicions. Ceballos claims he was demoted and transferred in retaliation for speaking out on this matter. This is an example of how whistleblowing should work.

false

A new station in Columbia reported that Pepsi products bottled in Columbia contained a high level of pesticides which have been linked to kidney and pancreatic cancers . The news source was acting in the role of ________.

secondary stakeholders

According to Milton Friedman,

the only social responsibility that organizations have is to satisfy their owners, that is, company shareholders.

John, a local construction contractor, was feeling increased anxiety as he was becoming farther behind in his building project. As John evaluated the construction site, he saw one worker moving blocks by carrying two at a time from where they were unloaded to where they were needed. John also observed another employee climbing up and down a ladder with only a few shingles in each load. What could be used to determine how employees could perform their tasks more efficiently?

time and motion studies

Responsibilities of first-line managers typically include:

training and supervising the performance of non managerial employees who directly produce the company's products/services

Larry was caught having a co-worker check in for him at his $25-an-hour job in the Streets and Sanitation Department. His behavior is an example of workplace deviance.

true

Regulatory agencies affect businesses by creating and enforcing rules and regulations to protect consumers, workers, or society as a whole.

true

The point of integrative conflict resolution is to have both parties indicate their preferences and then work together to find an alternative that meets the needs of both.

true

Today because of Eli Whitney's ideas for increasing production in a gun-manufacturing operation, most products are manufactured using standardized, interchangeable parts.

true

At the core, the goal of management was to (1) innovate, (2) organizing, (3) leading, and (4) adapt to industry standards.

False

EEC Productions in Colorado specializes in making unique, high-end precision components for performance racing, energy, communication, transportation, and aerospace applications. EEC's high degree of specialization is consistent with the beliefs supported by Chester Barnard.

False

This is a critical skill for team leaders.

Team leaders are responsible for internal team relations. Since the entire team suffers when a conflict arises between members, it is critical for team leaders to know how to help team members resolve conflicts.

In an experiment to determine the major roles of managers, Professor Henry Mintzberg followed 5 CEO's to analyze their actions and behaviors; he concluded that managers perform 3 major roles while performing their jobs: interpersonal, informational, and decisional.

True

All of the following are important factors for creating an ethical business climate EXCEPT ________.

approval of the company's ethics code by government regulators

Jason Roberts, owner of a global multimedia conglomerate which included newspaper and television sources, met with senior executives to determine survival strategies for newspapers. Newspapers had recently felt the effort of increasing audience migration to digital news sources. Which management skills will be critical Mr. Roberts in developing these strategies?

conceptual skills

A decrease in either buyer dependence or supplier dependence can lead to opportunistic behavior.

false

The marketing manager of Interstate Bakeries was asked to attend a ribbon cutting ceremony at a new location in a near by city. The marketing manager took on an interpersonal role of ______

figurehead

In the basic model of ethical decision making, after identifying the problem the next step is to _______.

identify the constituents

Chester Barnard was the president of NJ Bell Telephone and studied the critical importance of willing cooperation in organizations. According to Barnard, managers can gain workers' willing cooperation by offering them material incentives, non-material incentives, and:

incorrect answer - equity

As a nurse in the OR, Renee Adams was instructed by the surgical room administrator to use an expensive, specialize type of gauze only when packing deep wounds. Several surgeons instructed that Renee use the gauze during all surgeries because of its absorbency and effectiveness in dressing wounds. Surgeons often do not feel that the rules that govern other hospital employees apply to them. Renee is fed-up and frustrated because of the conflicting demands she receives from her administrator and the surgeon. Whose management theories most specifically dealt with the issues described in this scenario?

incorrect answer - henri fayol

The Cameron Aggies Football team developed a sense of history for current players by displaying banners of successful seasons (five Division II College Football Championship Titles) and retired numbers of great players in the stadium and locker room. What tactics for maintaining organizational culture is the team using?

organizational stories and organizational heroes

A written test which indirectly estimates an applicant's honesty by measuring psychological traits, such as dependability and conscientiousness is a/an __________.

personality-based integrity test

Which of the following typically is NOT performed by top managers?

setting objectives consistent with organizational goals to implement subunit strategies to achieve those objectives

Scientists have developed a fast and inexpensive test for bacterial contamination in food. The test allows restaurants to ensure the food they are selling is safe for consumers which ultimately promotes increased customer loyalty. Litmus is the only firm manufacturing and marketing the test as well as holding the patent for the test methodology. If the FDA requires all restaurants to use this test, which can only be purchased directly from Litmus, then _____ will be strong.

supplier dependence

Many large cities have roadside cameras to record drivers running red lights and give tickets to those whose cars are photographed. This attempt to save lives by encouraging people to drive more safely reflects a change in the __________ components of the general environment.

technological and political/legal

Environmental scanning may show that customers who pay $5 for a cup of coffee are actually buying the atmosphere of the restaurant that sells the coffee.

true

Five of the most common mistakes made by managers include: (1) being abrasive and intimidating, (2) being cold, aloof, or arrogant, (3) betraying trust, (4) being overly ambitious, and (5) being unable to delegate, build a team, and staff effectively.

true