Management Exam 3

Why do many firms have a policy of giving first consideration to their own employees? A) Current employees do not require any training at all. B) Current employees do not require pay hikes. C) The process of hiring current employees reduces instances of jealousy among the rest of the workforce. D) The practice of hiring current employees promotes diversity in the workforce. E) The cost of hiring current employees to fill job openings is inexpensive.

The cost of hiring current employees to fill job openings is inexpensive.

LiMing was recently laid off from her job, and she is using job search websites to find a new job. When she finds a job title that looks interesting, she can click on it to read an overview of the job's tasks, relationships with other jobs, the physical and mental skills required, duties, responsibilities, and working conditions. If this job ________ looks like something she wants to do, she can submit an application. A) appraisal B) portfolio C) description D) analysis E) specification

description

Network Press, a printing business, posts an advertisement inviting applicants to pursue a role as a graphic designer. The company specifies that the job will involve illustrating content by designing aesthetically tasteful layouts. This is an example of a job A)appraisal. B)description. C)enquiry. D)analysis. E)specification.

description.

Camila just completed graduate school, earning a master's degree in publishing and writing. She interviews for an editorial assistant position at a small publishing house, and the human resources manager gives Camila a copyediting test to complete. A reason the human resources manager gives Camila this ability test is to A)determine whether she has the skills necessary for the job. B)assess her potential for a certain kind of work. C)assess her ability to fit into the organization's culture. D)determine her level of honesty. E)determine her ability to meet deadlines.

determine whether she has the skills necessary for the job.

The products of service providers tend to be more customized than those of manufacturers because A)different customers have different needs. B)the requirements of all customers are more or less the same. C)technological innovations have reduced variability. D)there is more capital required in service provision. E)service providers have limited contact with customers.

different customers have different needs.

What is the rationale for specialization? A)duplication B)centralization C)accountability D)efficiency E)transparency

efficiency

All of the following are processes through which an airline transforms inputs such as employees, time, money, and equipment EXCEPT A) maintaining equipment. B) booking flights. C) flying airplanes. D) training crews. E) eliminating food service.

eliminating food service.

Which is a means of informally expressing an organization's culture? A)ceremonies B)codes of ethics C)mission statement D)manuals E)employee dress codes

employee dress codes

A company that has departments for marketing, finance, human resources, and production is organized by A) product. B) function. C) territory. D) division. E) geographic region.

function.

Health care, real estate, and tax preparation are all examples of ________ services. A)low-contact B)impersonal C)low-level D)high-contact E)tangible

high-contact

A job ________ describes the qualifications necessary for a specific job, in terms of education, experience, personal characteristics, and physical characteristics. A)appraisal B)description C)specification D)resume E)plan

specification

Franco is a hairdresser who gives haircuts to two customers in the same day. The haircut he gives to the first customer is not exactly the same as the haircut he gives to the second customer. This relates to the difference between service providers and manufacturers in terms of A)consumption of output.B)tangibility of inputs.C)labor required.D)measurement of productivity.E)uniformity of output.

uniformity of output.

Tabitha applies for a sales position at a china and stemware company and gets invited to an in-person interview. All of the following are questions she can expect to be asked during the interview EXCEPT A) Why should I hire you? B) Describe your dream job. C) What is your biggest weakness? D) Tell me about yourself. E) Are you married or in a relationship?

Are you married or in a relationship?

What is a similarity between goods and services? A) Both are equally labor-intensive. B) Both produce uniform outputs. C) Both undergo a transformation process. D) Both are equally tangible. E) Both have equal control over the variability of their inputs.

Both undergo a transformation process.

What is a similarity between goods and services? A) Both are equally labor-intensive. B) Both produce uniform outputs. C) Both undergo a transformation process. D) Both are equally tangible. E) Both have equal control over the variability of their inputs.

Both undergo a transformation process.

Which is a disadvantage of job specialization? A) It makes the process of training employees complex. B) It wastes time as employees keep shifting roles. C) It can lead to dissatisfaction and boredom among employees if overly done. D) It adversely affects the efficiency of employees in a particular job. E) It restricts an organization from outsourcing employees.

It can lead to dissatisfaction and boredom among employees if overly done.

What is a primary function of an organizational chart? A) It lists the financial assets of an organization. B) It depicts the processes involved in the assembly line of an organization. C) It is a visual display of the organizational structure. D) It is essentially designed to help customers track their products. E) It is a visual display of a firm's shared values and philosophies.

It is a visual display of the organizational structure.

Amir runs an arena that hosts sporting and music events. When booking these events, he must consider how many people would be interested in buying tickets. Based on the demand, he must set his ticket prices at the appropriate level. Which challenge is associated with providing this type of service? A) It is difficult to determine the appropriate level of customer contact required when providing such a service. B) With services like this, it is difficult to ensure that the produced outputs will be worth more than the combined costs of the inputs. C) It is difficult to accurately estimate the demand to match the right supply of a service. D) When providing this type of service, it is difficult to balance in-person and online ticket sales. E) It is difficult to convince customers to spend money on tangible services like this.

It is difficult to accurately estimate the demand to match the right supply of a service.

What is an advantage of job specialization? A)It allows workers to specialize in a variety of skills. B)It makes training employees easier. C)It eliminates dissatisfaction and boredom among employees. D)It completely eliminates the need for departmentalization within an organization. E)It requires employees to perform more than one task within a firm.

It makes training employees easier.

Which description is most accurate regarding the differences between manufacturers and service providers? A)Service providers have more control over the amount of variability of the resources they use than manufacturers do. B)For service providers, measuring productivity is fairly straightforward, whereas for manufacturers measuring productivity is more complicated. C)Manufacturers can separate the production of a product from its actual use, whereas the service dimension requires closer contact with the consumer. D)The products of manufacturers tend to be more customized than those of service providers. E)Manufacturers make more contact with their customers when compared to service providers.

Manufacturers can separate the production of a product from its actual use, whereas the service dimension requires closer contact with the consumer.

Which statement accurately describes the difference between the terms "operations" and "production"? A) Operations is the first step in manufacturing, whereas production is the last step. B) Operations is simply an analysis of inputs and outputs, whereas production includes a wide range of organizational activities and situations. C) Operations includes processes used in the making of both tangible and intangible products, whereas production is related only to tangible products. D) Operations focuses solely on quality, whereas the primary focus of production is productivity. E) Operations is restricted to small businesses, whereas production occurs in both small and large businesses.

Operations includes processes used in the making of both tangible and intangible products, whereas production is related only to tangible products.

Which statement accurately describes the difference between the terms "operations" and "production"? A)Operations is the first step in manufacturing, whereas production is the last step. B)Operations is simply an analysis of inputs and outputs, whereas production includes a wide range of organizational activities and situations. C)Operations includes processes used in the making of both tangible and intangible products, whereas production is related only to tangible products. D)Operations focuses solely on quality, whereas the primary focus of production is productivity. E)Operations is restricted to small businesses, whereas production occurs in both small and large businesses.

Operations includes processes used in the making of both tangible and intangible products, whereas production is related only to tangible products.

What is true of organizational culture? A)Organizational culture exists only in large organizations that have more than 500 employees. B)Organizational culture is different from corporate culture. C)Organizational culture is more commonly expressed informally. D)Organizational culture cannot be expressed formally through mission statements, memos, or manuals. E)Organizational culture is a visual display of an organizational structure, lines of authority, and staff relationships.

Organizational culture is more commonly expressed informally.

________ is the division of labor into small, specific tasks and the assignment of employees to do a single task. A)Specialization B)Job rotation C)Accountability D)Outsourcing E)Centralization

Specialization

Star Treatment has a chain of luxury hotels and resorts across the globe. Life Vision is a pharmaceutical company known for its breakthrough life-saving drugs. How do the two businesses differ from each other? A)Star Treatment is more capable of customizing its products when compared to Life Vision. B)Star Treatment is able to keep its output standardized, whereas Life Vision cannot. C)Star Treatment has less contact with its customers when compared to Life Vision. D)Star Treatment is able to incorporate quality standards, whereas Life Vision cannot. E)Star Treatment, unlike Life Vision, does not produce its output at the point of consumption.

Star Treatment is more capable of customizing its products when compared to Life Vision.

Marlene has been an editorial assistant at a small trade publisher for two years. When an associate editor position opens up on her team, she applies for the position and gets it. What is one issue the company will have as a result of promoting Marlene into this new position? A) The company will have to deal with the higher costs of hiring a current employee to fill this new position. B) The company will have to deal with lowered employee morale among the other editorial assistants. C) The company will have to train Marlene on the company processes more than they would have to train a more qualified external candidate. D) The company will be forced to create more associate editor openings to motivate the remaining editorial assistants. E) The company will have to fill Marlene's vacant editorial assistant position.

The company will have to fill Marlene's vacant editorial assistant position.

What is a defining characteristic of a service? A) The outcome of a service is tangible. B) The delivery of a service requires little customer contact. C) The performance of a service occurs at the point of consumption. D) Demand for a service is easy to calculate. E) Services do not undergo a transformation process.

The performance of a service occurs at the point of consumption.

What is a defining characteristic of a service? A) The outcome of a service is tangible. B) The delivery of a service requires little customer contact. C) The performance of a service occurs at the point of consumption. D) Demand for a service is easy to calculate. E) Services do not undergo a transformation process.

The performance of a service occurs at the point of consumption.

Catherine is the operations manager of a new day spa in an upscale urban neighborhood. Customers in this neighborhood expect high quality services and products, and Catherine is struggling to use the spa's resources efficiently and effectively to provide the level of quality the customers demand. What will most likely happen if Catherine can't find a way to meet customers' demands for quality? A)The spa will be forced to move to a less demanding neighborhood. B)The spa will be taken over by competitors in the area. C)The spa will stay in business, and customers will adapt to its services and products. D)The spa will be converted into a different type of business that can succeed in this area. E)The spa will go out of business.

The spa will go out of business.

Lately, Ron's Right Renovations has been receiving numerous requests to tile customers' kitchens and bathrooms. However, none of the contractors who work for this company specialize in tiling. The owner, Ron, starts recruiting for a tiling expert. Why does Ron decide to hire an external candidate instead of hiring from within? A)It is less expensive to hire external candidates than internal candidates. B)He would have to pay for one of his contractors to go back to school to learn this new skill. C)If he hires an external candidate, it will boost employee morale. D)There are better-qualified people outside of the organization. E)His employees will be relieved that they don't have to learn a new skill, which will increase their productivity.

There are better-qualified people outside of the organization.

Differentiate between work groups and work teams

Work groups emphasize individual work products, accountability, and leadership. Works teams share accountability, leadership roles, and create collective work products. Work groups performance is individual based while a work teams is dependent on each other working together.

A job ________ involves determining, through observation and study, the specific tasks that comprise a job; the knowledge, skills, and abilities necessary to perform the job; and the environment in which the job will be performed. A) description B) specification C) design D) analysis E) appraisal

analysis

Compared to service providers, manufacturers are generally more A) labor-intensive. B) capital-intensive. C) capable of customizing their products. D) variable in their inputs and outputs. E) vulnerable to the perishability of their output.

capital-intensive.

What does an organizational chart display? A)shared values B)shared beliefs C)plant layouts D)assembly lines E)chain of command

chain of command

Which is a formal expression of an organization's culture? A) dress codes B) extracurricular activities C) codes of ethics D) grapevine E) work habits

codes of ethics

Operations management has the primary responsibility of A) securing funds for the activities of an organization. B) conducting research on consumer behavior. C) creating goods and services that satisfy customers. D) developing only intangible products. E) replacing quality with productivity in the manufacturing of goods.

creating goods and services that satisfy customers.

Operations management has the primary responsibility of A)securing funds for the activities of an organization. B)conducting research on consumer behavior. C)creating goods and services that satisfy customers. D)developing only intangible products. E)replacing quality with productivity in the manufacturing of goods.

creating goods and services that satisfy customers.

An organization's ________ refers to its shared values, beliefs, traditions, philosophies, rules, and role models for behavior. A)atmosphere B)hierarchy C)culture D)structure E)goals

culture

Christy works for a magazine publishing company. When pressed to meet a deadline, every employee is expected to work together to get the job done, even if it means working overtime. This commitment to teamwork is part of the company's A)culture.B)ethics.C)structure.D)hierarchy. E)goals.

culture

Which is an internal source of recruitment for an organization? A) vocational schools B) current employees C) social networking sites D) competing firms E) colleges

current employees

For most organizations, the ultimate objective of the transformation process is A) to replace quality with productivity in the transformation process. B) to create intangible outputs using tangible inputs. C) for operations to be replaced by production and manufacturing. D) for the produced outputs to be worth more than the cost of inputs. E) to be able to apply the transformation process to services delivered and not just to goods produced.

for the produced outputs to be worth more than the cost of inputs.

For most organizations, the ultimate objective of the transformation process is A) to replace quality with productivity in the transformation process. B) to create intangible outputs using tangible inputs. C) for operations to be replaced by production and manufacturing. D) for the produced outputs to be worth more than the cost of inputs. E) to be able to apply the transformation process to services delivered and not just to goods produced.

for the produced outputs to be worth more than the cost of inputs.

If the type of departmentalization used by an organization tends to emphasize departmental units rather than the organization as a whole and decision making is slow, then these would be weaknesses indicative of ________ departmentalization. A) geographical B) functional C) product D) customer E) process

functional

Helping Hands, a nonprofit organization, uses money, groceries, and volunteer time and labor to transform food into hot prepared meals for needy families. In this setting, which is a transformation process? A) paying rent for a cooking facility B) traveling abroad to find less expensive ingredients C) tasting the meals to make sure they are satisfactory D) giving families raw ingredients and expecting them to prepare meals themselves E) fundraising and promoting the cause to gain new volunteers and food donations

fundraising and promoting the cause to gain new volunteers and food donations

Helping Hands, a nonprofit organization, uses money, groceries, and volunteer time and labor to transform food into hot prepared meals for needy families. In this setting, which is a transformation process? A) paying rent for a cooking facility B) traveling abroad to find less expensive ingredients C) tasting the meals to make sure they are satisfactory D) giving families raw ingredients and expecting them to prepare meals themselves E) fundraising and promoting the cause to gain new volunteers and food donations

fundraising and promoting the cause to gain new volunteers and food donations

Grayson owns a local smoothie store. His business started small, but over the years, word of mouth has spread, bringing more people in to try his delicious homemade smoothies. Since business is booming, Grayson decides to expand his business and open three additional stores in surrounding towns. What does growth like this require in terms of structure? A) Growth requires flexibility, and thus, no structure. B) Growth requires adopting a universal structure that works for all businesses. C) Growth requires letting employees determine what the structure should be. D) Growth requires developing a formal structure to function efficiently. E) Growth requires developing a rigid structure that never undergoes changes.

growth requires developing a formal structure to function efficiently.

How can managers monitor and make communication more effective?

have employees sign and follow a policy on appropriate internet use. Encourage employees to give feedback.Strong feedback makes employees feel empowered and that their voice is being heard.

Executive Search, an HR consultancy firm, specializes in luring qualified people away from other companies. Many companies hire Executive Search to fill their managerial or professional positions above the entry level. On the basis of this information, Executive Search is included in the category of A) headhunters. B) arbitrators. C) limited liability companies. D) partnerships. E) collective bargaining firms.

headhunters.

Joylene is interviewing to work at a dentist's office. During the interview process, the hiring manager had her come in and talk to some of the employees about the office's culture. Everything she learned related to the office's culture EXCEPT A)the office has a business casual dress code. B)her job will consist of answering phones, checking patients in and out, and filing patient information. C)some of the employees formed an office bowling league. D)the doctors often chip in to buy the rest of the office lunch on Fridays. E)the employees pride themselves on maintaining a clean, comfortable, and positive environment for their patients.

her job will consist of answering phones, checking patients in and out, and filing patient information.

Marta is a makeup artist who works in a salon and travels to provide her services to clients at weddings and other events. As part of her services, she gives her clients lipstick, blotting sheets, and face powder, so they can touch up their makeup throughout the event. Her biggest expenses are the cost of the items she gives to clients, the cost of keeping her makeup kit stocked with a variety of colors, travel expenses to get to the events, and her time. Which is considered an input? A) the lipstick, blotting sheets, and face powder she gives to clients B) the makeup services she provides in the salon C) the makeup services she provides at events D) her time and money E) her creative application of makeup to make her clients look perfect for any event

her time and money

At the Medieval Mansion Restaurant, diners expect an authentic medieval dining experience. The wait staff are in character and dress in authentic medieval clothing, the walls of the restaurant are covered with art from the Middle Ages, and as diners eat Medieval-era foods, they are entertained by troubadours and performers. What type of service does this restaurant provide? A)low-contact B)high-contact C)high-tech D)low-level E)tangible

high-contact

Jerome has been working as a marketing manager for the last seven years. He decides to move to be closer to his family, so he is looking for a new job. When filling out an online application for a new marketing job, what information might he be asked to provide? A) private information about himself B) his IQ C) a screenshot of his Facebook account D) his current salary E) the sales numbers from his previous company

his current salary

When compared to the external sources of recruitment, recruiting from internal sources A) results in higher turnover. B) incurs higher costs. C) increases the possibility of lockouts. D) decreases productivity. E) improves employee morale.

improves employee morale.

A local hospital studies the manufacturing processes and quality control mechanisms applied in the automotive industry in an effort to improve its own service quality. By analyzing work processes to find unnecessary steps to eliminate and using teams to identify and address problems as soon as they occur, this hospital could do all of the following EXCEPT A)increase inventories of wheelchairs. B)slash patient waiting times. C)ready operating rooms sooner. D)move patients through their hospital visit more quickly. E)move patients through their hospital visit with fewer errors.

increase inventories of wheelchairs.

Gray is a carpenter who performs home repairs and improvements for his customers. From the perspective of operations, the money he uses to purchase his tools and the electricity he uses to run his power saw are A)processes. B)outputs. C)stocks. D)inputs. E)inventories.

inputs.

Gray is a carpenter who performs home repairs and improvements for his customers. From the perspective of operations, the money he uses to purchase his tools and the electricity he uses to run his power saw are A)processes.B)outputs.C)stocks.D)inputs. E)inventories.

inputs.

Which stage of the employee selection process allows management to obtain detailed information about an applicant's experience and skills, reasons for changing jobs, and an idea of whether the person would fit in with the company? A)orientation B)training C)testing D)reference checking E)interviewing

interviewing

The transformation process in operations management A)is a process of replacing quality with productivity when manufacturing products. B)is the conversion of resources such as labor, money, materials, and energy into goods, services, and ideas. C)is efficient only when inputs are used in large quantities to produce small quantities of output. D)is associated with the marketing and selling of both inputs and outputs to customers. E)is a process of initiating corrective action when the actual output is more than the desired output.

is the conversion of resources such as labor, money, materials, and energy into goods, services, and ideas.

Which item is least associated with an organization's culture? A) its shared beliefs B) its rules C) its philosophy D) its structure E) its traditions

its structure

Brad is an appliance repair technician. He usually fixes between 5 and 10 appliances per day, so he interacts with a lot of customers with a variety of appliance issues. Brad's job is A) capital-intensive. B) standardized. C) labor-intensive. D) uniform in terms of inputs. E) uniform in terms of output.

labor-intensive.

A characteristic of search firms known as headhunters is that they A) focus on internal rather than external sources of recruitment. B) specialize in recruiting employees for entry-level jobs. C) look for qualified candidates who are working for other companies. D) undertake training for unusual job requirements or skill sets. E) operate as career planners for employees within organizations.

look for qualified candidates who are working for other companies.

Krista is an operations manager at a hotel. Her hotel has a standard of 80 percent of rooms being ready when guests arrive to check-in. However, she recently collected feedback to check on the hotel's efficiency and found that only 70 percent were ready on time. What might Krista do to resolve this 10 percent negative deviation? A)make adjustments to the cleaning schedule to ensure that rooms will be available by check-in time B)make the check-in time later to match when rooms are ready C)add a disclaimer that all check-in times are approximate and subject to change D)move the check-out time later to satisfy guests who can't get into their rooms when expected E)offer a complimentary meal to guests who can't get into their rooms when expected

make adjustments to the cleaning schedule to ensure that rooms will be available by check-in time

When compared to service providers, the products of manufacturers are typically A)more labor-intensive.B)less standardized.C)more customized.D)more uniform.E)less tangible.

more uniform.

In comparing customer departmentalization and geographical departmentalization, it can be said that A) they both prohibit specialization. B) they both group jobs according to a customer's geographic location. C) neither focuses on the organization as a whole. D) they both require minimal administrative staff to coordinate operations. E) neither can be used in large organizations.

neither focuses on the organization as a whole.

Service experience tends to vary each time because A) services are not labor-intensive. B) of the tangible element inherent in delivering services. C) services can be easily separated from the point of consumption. D) services are less customized than tangible products. E) of the human element inherent in providing services.

of the human element inherent in providing services.

Service providers are often more limited than manufacturers in selecting work methods, assigning jobs, scheduling work, and exercising control over operations because A)services are not labor-intensive. B)services are highly standardized. C)services cannot be customized. D)of their tangibility. .E)of their need for customer contact.

of their need for customer contact.

Multinational corporations often use a geographical approach to departmentalization because A) they lack resources. B) of vast differences between different regions. C) they want to avoid duplication of tasks. D) they require a small administrative staff. E) of their ability to standardize products and services.

of vast differences between different regions.

If an employee's primary function in an organization is transforming resources into goods and services, then he or she is involved in A)staffing. B)financing .C)customer relationship management. D)operations management. E)marketing.

operations management.

If an employee's primary function in an organization is transforming resources into goods and services, then he or she is involved in A)staffing. B)financing. C)customer relationship management. D)operations management. E)marketing.

operations management.

Lora is a manager at a large car dealership and service shop. She oversees the transformation process and manages the logistics, quality, and productivity of the service department. Lora is a(n) A) finance manager. B) sales manager. C) marketing manager. D) human resource manager. E) operations manager.

operations manager.

Mario is the head chef at an Italian restaurant. He imports many of his ingredients from Italy and prepares them using family recipes that have been passed down for generations. From the perspective of operations, the food he sells to customers and the authentic Italian atmosphere he provides are A) components. B) inputs. C) outputs. D) stocks. E) inventories.

outputs.

Mario is the head chef at an Italian restaurant. He imports many of his ingredients from Italy and prepares them using family recipes that have been passed down for generations. From the perspective of operations, the food he sells to customers and the authentic Italian atmosphere he provides are A) components. B) inputs. C) outputs. D) stocks. E) inventories.

outputs.

Ophelia and her father have been building rustic furniture for family and friends since she was little. As an adult, Ophelia decides to start her own furniture company. From the perspective of operations, the beds, tables, chairs, and dressers she builds are A) capital. B) inputs. C) equipment. D) outputs. E) processes.

outputs.

Motor Parts, a large auto parts store, did an experiment to see whether it was faster to have one person work on each car repair or have a team of people work together on a repair. It found that each employee, working independently, could do three to five auto repairs per day. However, when one person removed the old part, another person prepared the new part, and a third person installed the new part, they were able to complete up to twenty repairs per day. This scenario demonstrates that A) specialization doesn't dramatically increase the output. B) working independently is more rewarding than working together. C) specialization requires a company to have fewer skilled workers. D) people can perform more efficiently if they master just one task rather than all tasks. E) people should master all tasks even if they will only perform one task.

people can perform more efficiently if they master just one task rather than all tasks.

Nadene is a human resources manager at a large legal services company. She must decide how many new employees her company will need to fill vacant positions in the near future. In this scenario, Nadene is engaging in A) recruiting. B) planning. C) training. D) selling. E) compensating.

planning.

A publishing house is in the process of selecting a new editor from a pool of potential candidates. All of the following would be part of this selection process EXCEPT A)posting an ad for the position on publishing career websites. B)reading the applications to get acquainted with the applicants and to weed out unqualified candidates. C)interviewing the applicants to obtain information about their publishing experience and skills, reasons for changing jobs, attitudes toward the job, and an idea of whether they would fit in with the company. D)asking applicants to complete a sample project to demonstrate their content development and project management abilities. E)checking the applicants' references to verify educational background and previous work experience.

posting an ad for the position on publishing career websites.

Pierce Products has a computer electronics division, telecommunications equipment division, and kitchen appliances division. Pierce Products uses ________ departmentalization to structure its organization. A)product B)geographical C)functional D)customer E)process

product

Ski and Surf, a large distributor of skiing and diving equipment in the United States, is organized into four business units: (1) Mountain States Ski, (2) West Coast Surf, (3) South Central States, and (4) Central States. What two types of departmentalization are illustrated in this example? A)product and customer B)product and geographical C)customer and geographical D)functional and customer E)geographical and functional

product and geographical

Service organizations must build their operations around good execution, which comes from all of the following EXCEPT A) providing services that can be saved, stored, resold, or returned. B) hiring and training excellent employees. C) customizing services. D) developing flexible systems. E) maintaining adjustable capacity to deal with fluctuating demand.

providing services that can be saved, stored, resold, or returned.

Heidi manages a hair salon, and she is looking for a new head stylist to lead her team of hairdressers. She posts an ad on several job websites and uses those websites, along with LinkedIn, to look for qualified candidates. She also watches her employees work to see if any of them exhibit the skills she is looking for in a head stylist. Once she receives a few applications, finds a few qualified candidates, and determines that one of her employees might be a good fit, she sets up interviews with these potential candidates to decide who to hire. Which human resources activity does this scenario describe? A)selecting B)testing C)recruiting D)interviewing E)job analysis

recruiting

Laser Corp. needs to hire three new employees. It wants to select people from a pool of qualified applicants. What is the process of forming this pool of applicants? A)planning B)formation C)assessment D)appraisal E)recruitment

recruitment

What is an organizational structure? How does it develop?

relationship of positions within an organization.Structure develops when managers assign work tasks and activities to someone to reach the organizations objective.

The transformation process in operations management A) is a process of replacing quality with productivity when manufacturing products. B) is the conversion of resources such as labor, money, materials, and energy into goods, services, and ideas. C) is efficient only when inputs are used in large quantities to produce small quantities of output. D) is associated with the marketing and selling of both inputs and outputs to customers. E) is a process of initiating corrective action when the actual output is more than the desired output.

s the conversion of resources such as labor, money, materials, and energy into goods, services, and ideas.

George is the fire chief in a small town. He is looking for a new assistant chief, and he already has three candidates to consider. He is in the process of carefully considering their applications, conducting interviews, administering performance tests, and checking their references. What is this process called? A)recruiting B)development C)promotion D)headhunting E)selection

selection

Terrence works for a business that manufactures industrial metal clocks. All of the following are processes the clock maker must pass the inputs through before they are turned into the final outputs—clocks for his customers—EXCEPT A) cutting metal sheets into circles for the clock center, numbers, and clock hands. B) welding the metal pieces together to form the clock's basic design. C) selling the finished clocks to customers. D) heating and shaping repurposed metal into the clock frame. E) applying metal sealant to keep the metal from rusting or oxidizing.

selling the finished clocks to customers.

Which stage of the selection process may require a candidate to undergo physical examinations to determine his or her suitability for a specific job? A) orientation B) reference checking C) interviewing D) filling out the application form E) testing

testing

When it comes to recruiting and selecting new employees, what is the first stage of the selection process? A)training B)reference checking C)ability testing D)the application E)the orientation

the application

Tricor Inc., a software firm, is recruiting potential employees from engineering colleges to fill its entry-level vacancies. On the basis of this information, what observation holds true? A) The management at Tricor is engaging in the process of headhunting. B) The management at Tricor is hiring its employees from external sources. C) The management at Tricor is putting up internal job listings. D) The management at Tricor is engaged in the process of employee orientation. E) The management at Tricor is offering internships.

the management at Tricor is hiring its employees from external sources.

Which of the following can be described as production? A) the services provided by a financial advisor B) the manufacturing of cars in an automobile company C) the surgeries conducted by a doctor D) the legal advice provided by a lawyer for a fee E) the process involved in providing services at a spa

the manufacturing of cars in an automobile company

Jayla recently interviewed for a receptionist position at a physician's office. The interview went well, and now, the human resources manager asks her to complete the Myers-Briggs Type Indicator Test. Why does the human resources manager ask Jayla to complete this test? A)to determine how important compensation is to her B)to ensure that she was honest in her application C)to determine how she uses social media D)to determine her attitude about her previous company E)to assess her ability to fit into the organization's culture

to assess her ability to fit into the organization's culture

All of the following are reasons human resources management has increased in importance over the past few decades EXCEPT A) today's employees are only concerned with what a job pays and show little concern for other aspects of the job. B) managers have developed a better understanding of human relations through the work of Maslow, Herzberg, and others. C) how employees are treated is important to consumers. D) the human resources themselves are changing. E) today's workforce includes significantly more women, African Americans, Hispanics, and other minorities.

today's employees are only concerned with what a job pays and show little concern for other aspects of the job.

When customers go to Cut and Go Salon, they must rely on the different talents of the stylists to achieve the cut they desire. In comparison, the manufacturer that produces Vibrancy Shampoo has more control over the amount of variability of the resources it uses to create its shampoos. Which difference between manufacturers and service providers does this scenario relate to? A) consumption of output B) labor required C) measurement of productivity D) uniformity of output E) uniformity of inputs

uniformity of inputs