Management Exam 3 Ch. 15, 16, 17, 18

Leaders using consideration behavior:

Attempt to establish a friendly and supportive climate

As a new manager, Yui wears a dress skirt, blouse, and jacket to work everyday. She wants to convey authority and leadership to her staff, customers, and other leaders in the organization. Which element of nonverbal communication is Yui using to indicate her professionalism?

Body Language

When considering the three elements of charismatic leaders, how would a leader energize others?

By demonstrating personal confidence

Amina uses work teams in her department, and she allows them to plan and direct their own work. What is Amina's role for her work teams?

Coach

Amina is on a team looking at new health insurance options that will help save the organization money. The team knows that any changes to the policy will result in concern for the employees. Which decision-making style can Amina and her team use to get suggestions from employees before making a decision?

Consult

Megawatt Manufacturing is a 125-year-old US manufacturing firm. Traditionally, the overwhelming majority of employees were white men. But with increased diversity efforts, many employees are female, and there are many hispanics, African Americans, and Asian Americans now working for the company. Monetizar, the new plant manager, has worked at several manufacturing plants throughout the country and has experience working with and managing a diverse workforce. Which leadership skills will be valuable to Montazar in this position?

Cross-cultural

On kaia's most recent performance review, it was noted that she is to work on developing a vision for her department and her employees, as well as how to achieve those goals. Which leadership skill has Kaia been asked to work on?

Establishing direction

Tariq runs a small manufacturing plant, and he knows how skilled his employees are. Recently, he started offering a bonus for any suggestion implemented that increases productivity or decreases costs. What is Tariq doing to allow his employees greater say in how they do they jobs?

Extending participation

Mark is spearheading an important project for his firm. Everyday he receives countless emails from his direct supervisor, the managers of three other departments, and numerous colleagues with suggestions and guidelines regarding features the project must include, budget requirements, and scheduling needs. What can mark do to regulate the information flow and reduce the over load he is experiencing?

He could call attention to the fact that he is being asked to do too many things at once

Ugar wants to reward positive behaviors, but he wants to do so in a way that is most effective. What should Ugar do to reward his employees for those behaviors he wants to encourage?

He should provide reinforcements after a variable number of observed behaviors

Which theory of motivation argued that there are two stages in the process of motivating employees: ensuring hygiene factors are not deficient and giving employees an opportunity to experience motivation factors?

Herzberg's two-factor theory

Which of the following can generate conflict within an organization?

Hiring Outsiders

Pretty industries tests some of its beauty products on lab animals. This has led to protests outside its corporate offices by animal protection groups. Which type of conflict is Pretty Industries experiencing?

Interorganizational

Petra works for human resources in the staffing department. The department manager she supports has seven open positions and wants them filled now. However, the division manager has told Petra they plan to start reducing staff within the next month and not to fill any open positions. Petra is likely experiencing _____.

Intrarole conflict

Sabine's job involves assisting in the preparation of marketing materials. Yesterday, Sabine's manager told her that the A-0x line is the highest priority, and that the spec sheet needs to be done by the end of the week. This morning, her manager told Sabine to drop everything she is working on to focus on in-house training materials to help launch the new promotion of the A-1x line. Sabine will likely experience_____.

Intrasender conflict

Which of the following is true of vertical communication?

It involves a superior and a subordinate

Which of the following did Fiedler argue about the relationship between the leader's style and its relationship to a specific situation?

Leadership style is fixed, so situations must be changed to match the leadership style.

As a manager, Tariq has consistently demonstrated an appropriate amount of concern for both people and production. On the Leadership Grid. Tariq's style would be classified as ____.

Middle-of-the-road management

Amina is new to the company and has relocated to join it. She knows very few people at the company and does not know anyone in the community. Amina decided to join a few groups at work to meet new people and increase her time around others. What is the underlying reason for Amina to join new groups?

Need satisfaction

Which approach to motivation argues that when behavior is rewarded, it is more likely to be repeated, and behavior that results in punishment is less likely to be repeated?

Reinforcement theory

Nour enjoys her job and meeting new people. SHe is also very good with new clients because she makes them feel at ease. According to the ERG theory of motivation, what does Nour rate highly in?

Relatedness

Eric was recently hired as a marketing associate at Tredwell industries. His new job involves assisting in the preparation of marketing materials for one of Tredwell's new product lines. He's been told to put together a product spec sheet, but he's received no further guidance or sample spec sheets to use as a model. Eric has done similar work for his previous employer, but he does not know what the standards or expectations are at Tredwell. Eric is experiencing______

Role ambiguity

Teresita feels unchallenged at work and is bored. She wants projects that have more challenge, so she began talking to other managers who may need help. Which process in the motivation framework is Teresita experiencing?

Search for ways to satisfy the need

What is the basic assumption of the human relations approach to motivation?

The need to feel useful and important is more important than money

When would oral communication be the most effective form of communication?

When media richness is most important

New approaches to performance-based rewards include____.

allowing top managers to determine how rewards are distributed

20As part of his group, Montazar tends to focus on getting the work done. What is his role within the group?

task specialist

Ahmed is a new senior manager at Lock, Stock, and Barrel, a 100-year old gun manufacturer. He has a different management style from his predecessor, Charlie. Charlie rarely interacted directly with his subordinates. Almost all of his communication was done through email messaging. Ahmed engages frequently with everyone in the office. He is often seen talking with employees at their desks, on walks through the office, out in the parking lot, ane at the company events. Ahmed uses a particular type of informal communication style known as management by_____.

wandering around

As a new employee, Ahmed is learning a lot about how to do his job. In addition, he is learning about some unwritten rules, such as what time to show up, how long to take for lunch, and that his manager discourages personal calls during working time. What process is Ahmed experiencing as he moves from being an outsider to an insider?

Socialization

Which form of communication is most appropriate if you need to keep a permanent record of the exchange?

Written