Management FInal

Of the three conceptions of centrality, degree of centrality A. accounts for how close a person is to all other people in the network through his or her direct and indirect ties. B. represents the number of contacts to whom a person is connected in a social network. C. represents potential control over information and over connections to others that anyone may want to reach. D. accounts for the extent to which people fall between pairs of other people who may be trying to reach each other.

B. represents the number of contacts to whom a person is connected in a social network.

Which of the following is an example of an attentive listener? A. Ramona responds to speakers with vocal noises such as "ah" and "uh-huh" when speakers say things with which she agrees. B. Shawn attempts to share with the speaker the feelings and concerns that underlie the message by counseling the speaker. C. Richard refrains from making any verbal or nonverbal responses when someone else is talking. D. April tends to listen to instructions, briefings, and other important information without performing other tasks.

D. April tends to listen to instructions, briefings, and other important information without performing other tasks.

Networks characterized by breadth tend to have many non-redundant contacts that provide access to a wide range of potential opportunities. True False

True

One of the most compelling ways to build a personal connection is through storytelling. True False

True

Which of the following statements best describes interpersonal communication? A. Communication that occurs in one-on-one or small group settings B. The use of body language and objects to convey meaning to messages C. Communication that involves using sounds, letters, words, pictures, and symbols D. A process of offering advice and suggestions and relating similar experiences

A. Communication that occurs in one-on-one or small group settings

Cynthia and Diane are the production managers in an organization. While making presentations during team meetings, Diane, who is more talkative, uses a wide range of facial expressions and shares her feelings and personal information. In contrast, Cynthia keeps her feelings private and limits discussions to business-related topics. Based on this description, it can be inferred that A. Diane is an open communicator. B. Cynthia is a direct communicator. C. Diane is a passive listener. D. Cynthia is an interactive listener.

A. Diane is an open communicator.

Stephen is a team leader in an organization that is currently laying off some of its employees. Stephen has to inform George, who has been with the organization for 20 years, that he is being laid off. Which of the following communication media should Stephen use to convey this message to George? A. Electronic mail B. In-person meeting C. Videoconferencing D. Recorded message

B. In-person meeting

Which of the following individuals is the best example of a passive listener? A. Sheila often reacts to the speaker by showing concern and attempts to share feelings and offer counseling. B. Maria usually avoids making any verbal or nonverbal responses when someone else is talking. C. Erick tends to respond to speakers vocally when they say things with which he agrees. D. During presentations, James consciously tries to focus on what the speaker is saying.

B. Maria usually avoids making any verbal or nonverbal responses when someone else is talking.

Which of the following is true about gender differences in communication? A. Compared to women, men tend to spend more time communicating up in an organization. B. Men are generally inclined to value status and hierarchy more than women do. C. Men are less likely to engage in self-promotion compared to women. D. Men are more successful than women when they are advocating for the needs of their team members.

B. Men are generally inclined to value status and hierarchy more than women do.

_____ refers to the activities associated with developing and managing relationships that are critical to a person's ability to accomplish tasks and develop personally and professionally. A. Interacting B. Networking C. Satisficing D. Motivating

B. Networking

Gail has a high level of connectivity with people in the organization and tends to know valuable information before anyone else. From this information, we can infer that Gail is a A. social loafer. B. broker. C. lovable star. D. framer.

B. broker.

Donald's speech captured the audience, and many left saying their opinion on the subject had been changed. This is an example of A. motivation B. persuasion C. negotiation. ​D. deflection

B. persuasion

Sam was unemployed and looking for a job. None of his close friends could help him as they themselves were all either unemployed or underemployed. However, Sam got a good job through James, whom he met a few months ago while traveling. From this scenario, it can be inferred that A. Sam belongs to James's communication network. B. Sam belongs to James's strong ties. C. James belongs to Sam's weak ties. D. James belongs to Sam's closed network.

C. James belongs to Sam's weak ties.

Which of the following networks allows employees to share sensitive information and support one another in a crisis? A. Communication networks B. Advice networks C. Trust networks D. Diverse networks

C. Trust networks

Which of the following statements about verbal communication is true? A. Listening and reading are the modes by which verbal communication is sent. B. In verbal communication, speaking and writing are both driven by sensing information. C. Verbal communication consists of sounds, letters, words, pictures, and symbols. D. Verbal communication consists of giving physical attention to a communication partner.

C. Verbal communication consists of sounds, letters, words, pictures, and symbols.

Which of the following networks best exemplifies an advice network? A. Pinky couldn't work on her project due to some personal issues. She discussed her issues with Paul, her teammate, and he helped her finish the task on time. B. In a restaurant, George welcomes the customers, Jake's team takes the orders, and finally Jim's team serves the customers and conducts financial transactions. C. When it comes to solving technical issues, the employees in an organization often get suggestions from Victor, who has more technical expertise. D. John, who belongs to the marketing department in an organization, often interacts with employees in other departments whenever he finds time to socialize.

C. When it comes to solving technical issues, the employees in an organization often get suggestions from Victor, who has more technical expertise.

Lu, who is part of the production department, has key connections with members of the R&D, marketing, art, technical support, distribution, and human resources departments. From this information, we can infer that Lu is a A. structural hole. B. redundant contact. C. boundary spanner. D. peripheral specialist.

C. boundary spanner.

Joe, the marketing manager, provided a sales manual to his sales personnel containing protocols to be followed in all sales situations. This is an example of _____ communication. A. upward vertical B. interdepartmental horizontal C. downward vertical D. filtered horizontal

C. downward verticala

Which of the following refers to the formal and informal connections through which individuals use their relationships with others to send and receive messages? A. Communication channels B. Communication systems C. Communication media D. Communication networks

D. Communication networks

Which of the following networks are considered to be the best? A. Large closed networks with weak relationships B. Small closed networks with strong and weak relationships C. Small diverse networks with strong relationships D. Large diverse networks with strong and weak relationships

D. Large diverse networks with strong and weak relationships

Which of the following individuals is the best example of an empathetic listener? A. Erick tends to respond to speakers vocally when they say things with which he agrees. B. Maria usually avoids making any verbal or nonverbal responses when someone else is talking. C. During presentations, James consciously tries to focus on what the speaker is saying. D. Sheila often reacts to the speaker by showing concern and attempts to share feelings and offer counseling.

D. Sheila often reacts to the speaker by showing concern and attempts to share feelings and offer counseling.

Joe has connections with Shelley and Bob, who have similar positions with the organization. In the course of one hour, Joe receives the same piece of new information from both Shelly and Bob. From this scenario, we can infer that A. both Shelley and Bob are brokers. B. Joe is a broker. C. Shelley and Bob are boundary spanners. D. Shelley and Bob are redundant contacts.

D. Shelley and Bob are redundant contacts.

Sandy is a very competent technical expert, but her coworkers will not go to her for advice, seeking out the more likable, albeit less competent, Bob instead. From this scenario, we can infer that Sandy is a A. incompetent jerk. B. lovable fool. C. lovable star. D. competent jerk.

D. competent jerk.

While saying "yes," Mark shook his head no while looking down at the ground. Assuming he meant "yes," his body language represented ______ to the receiver of the message. A. channel B. tone C. approach D. noise

D. noise