Management Final Exam

what policies or practices could a leader or manager implement to help employee experience better emotions and moods in the workplace? (check all that apply)

- give employees regular feedback - incorporate exercise that focus on positive self-reflection - hire applications that are high on emotional intelligence

understanding organizational behavior helps managers achieve organizational effectiveness because they gain a better understanding of ...

- how to predict employee behavior in given situations - gaining insights to improve managers' people skills - empowering their employees - stimulating innovation in their employees - all of these

personality affects which of the following?

- if we will be a good manager - how long we stay with an employer - job satisfaction - job performance - all of these are correct

which of the following statements is correct about the MBTI?

- it is popular in businesses; even today - it is a good tool for team bonding and discussion - it is not predictive of job performance - all of these

the following terms have a negative relationship with counterproductive work behaviors. check all that apply.

- job satisfaction - positive emotions - agreeableness

what are some of the challenges in changing to a team-based organization? select all that apply.

- managerial role confusion/frustration - managers feel more useful - employees resist the change - cumbersome and lengthy team development process

what outcomes are associated with high levels of job satisfaction and organizational commitment?

- more creativity - more psychological well-being

managers should be careful when using _________ to achieve desired behavior. it can create a very unpleasant work environment and negative culture in an organization. (check all that apply)

- negative reinforcement - punishment

which of the following is true about the needs for achievement, power, and affiliation? check all that apply

- people with a high need for achievement are not necessarily good managers because they prefer to be rewarded for individual rather than group performance - those with a high need for power desire to have influence and control - people with high need for affiliation avoid conflict

which of the following statements about personality are true? check all that apply

- personality traits are the enduring tendencies to feel, think, and act in certain ways - the tendency of a manager to feel distressed and to be critical of himself/herself and others is called neuroticism

which of the following statements about personality are true? check all that apply.

- personality traits are the enduring tendencies to feel, think, and act in certain ways - the tendency of a manager to feel distressed and to be critical of himself/herself and others is called neuroticism

Maurice Harper is a friendly and warm manager who starts her day at work by personally greeting her colleagues and subordinates. Maurice is often seen listening sincerely to employees' concerns and problems. She helps renew and improve the skills of current employees and is focused on renewing the organization by introducing change. most of her employees know that she is accessible for help and information at all times. maurice is a leader who can be characterized as high in: (choose all that apply)

- supportive leadership - transformational leadership

all of the following are methods managers can utilize to promote employee job satisfaction except which one?

assume high performers are satisfied in their job

the third step of the rational decision-making approach is determining the decision type. what can go wrong in this step?

assuming a programmed decision is nonprogrammed can lead to "reinverting the wheel"

in the administration model of decision making, when the number of possible alternatives to a decision is so large that the manager cannot possibly evaluate all of them before making a decision, which of the following has occurred?

bounded rationality

easy question! what term is used to describe the extent to which a group is committed to staying together?

cohesiveness

the pulse, and HR consulting firm, conducts friendly competitions between teams and rewards them with donuts every Friday morning. the main purpose of these games is to promote togetherness in the organization. which of the following would best describe this effort taken by the management of the pulse?

consideration (relationship-orientation)

which of the following is a way to bring the opinions of distant experts together and is useful when experts are physically dispersed, anonymity is desired, or the participants are known to have trouble communicating with one another because of extreme differences of opinion?

delphi technique

Bobbie Sue called Billy Bob a name and threw an eraser at his head. The two were engaged in _____ conflict.

dysfunctional

which of the following statements about job satisfaction is NOT true?

employees high in satisfaction are likely to be absent

all of the following are benefits of telecommuting EXCEPT

employees miss the interaction of the workplace

researchers have been concerned about job satisfaction because it acts as an indicator of employees' psychological well-being. what could be another reason?

employees that are high in satisfaction are more likely to exhibit safe behaviors in the workplace

which of the following statements about path goal theory and its components is NOT true?

employees with a strong internal locus of control will probably prefer a directive leadership style

which of the following sources of increasing self-efficacy involves gaining personal relevant experience with a particular task or job?

enactive mastery

_________ involves reducing or eliminating unwanted behavior, by eliminating whatever is reinforcing it.

extinction

which term refers to the capacity to rapidly and fluidly acquire, process, and apply information?

general mental ability

group decision making can have several flaws. the real housewives of Atlanta are making a group decision. which of the following should NOT BE used to improve their decision?

groupthink

sonia soans observed that one of the groups she manages came to consensus on a complex decision very quickly. however, when asked to present their views, the group members were not too confident. from this scenario, we can say that this group experienced __________.

groupthink

transformational leaders enhance performance of employees by _______.

helping develop their followers' skills

smaller groups and teams are related to ...

higher levels of motivation

telecommuting involves all of the following EXCEPT

higher pay for working under special conditions

when it comes to team decision making, what do we know to be true? i. team members might use the nominal group technique to engage in brainstorming ii. devil's advocates in a team an create groupthink iii. groups always make better, faster decisions than individuals iv. there is no "I" in team

i and iv

where is NOT one of the most common types of teams listed in the text?

intra-organizational

all of the following are benefits of teams EXCEPT

lower self-reinforcement

jane is relatively calm, poised, and secure. jane's boss is more excitable, insecure, and reactive. jane and her boss differ in their level of which personality trait described in the Big Five personality framework?

neuroticism

which of the following must be avoided if one wants to create and maintain an effective team?

none of the four answer choices listed

which of the following statements regarding leadership is true?

none of the four listed answer choices

which of the following is NOT a facet of organizational behavior and human resource management?

none of these

tim was leading the client services division of amweb for seven years when he was asked to move to another region where the company was seeing up its office. before moving, tim was asked to help in finding a successor for him from his team. tim's most obvious choice was judy, and the management accepted his choice, as judy was a popular person access the company. judy was known for her vivacious nature, was often seen speaking to employees from various divisions, and was always excited to take up a new opportunity.

openness to experience and extraversion

which leadership theory is based on the expectancy theory of motivation?

path-goal

what did we learn from the Dan Ariley video on the decoy bias (the example was a trip to Rome with and without coffee versus a trip to Paris)?

people allow an unacceptable third option to influence their choice between two other acceptable options

all of these are components of emotional intelligence EXCEPT

social processing

________ leadership involves a group goal of winning, ______ leadership involves a group goal of being good to other people and ________ leadership involves a goal of leading subordinates who work remotely

strategic, ethical, virtual

leaders and managers can encourage a creative/innovative culture in all the following ways EXCEPT:

supporting the status quo

according to fiedler's model, when a situation is very unfavorable a _____ leader will be more effective and when a situation is very favorable a ____ leader is more effective

task-oriented; task-oriented

which of the following statements about teams is true?

teams that spend more time socializing tend to perform better

in dealing with the work-related activities of people, managers must have an understanding of all of the following EXCEPT

the MBTI profile of each worker

which of the following, it true, would most support the conclusion that kyle cooper (ceo of cooper mills) is a transformational leader?

the goals that kyle sets for cooper mills tend to be very ambitious and to hold personal value for employees.

work should be performed by an individual instead of a team if ________.

the work is simple and does not requires diverse input

what is the main reason maslow's theory is criticized?

there is little research evidence that needs are structured in a hierarchy

what evidence best describes the importance of job attitudes for managers?

they give warnings of potential problems

as a management consultant, you have a client whose employees have told you that their manager motivates them by rewarding them for desired performance and reprimanding them for undesired performance. this manager has the characteristics of a _________ leader.

transactional

the fourth step of the creative process is

verification

which of the following scenarios reflects a transactional approach to leadership?

wayne torres believes that setting targets, monitoring employee performance, and correcting defaulting employees are his tried and tested ways to accomplish tasks. he rewards employees who do well and match his predetermined expectations and recognize accomplishments that he values. his team, however, has not grown substantially and seems to be at a functional status quo

which of the following accurately differentiates between work groups and work teams?

work groups represent the mere accumulation of individual efforts, while work teams generate a positive synergy within the organization

which of the following differentiates between formal and informal groups?

formal groups involve clearly defined tasks and roles, while informed groups are neither formally structured nor organizationally determined

the use of work teams benefits organizations by ________.

generating a potential for creating greater outputs

there are several distinctions between management and leadership. these distinctions include all of the following EXCEPT

management is more important in regard to creating and directing change

the classical model of decision making assumes that:

managers have access to all the information they need to make the optimum decision

Jim has the ability to balance anxiety, fear, and anger and still get the job done. Jim possesses which component of emotional intelligence?

managing emotions

which of the following statements about personality are true?

narcissistic managers tend to have artificially high self-esteem

employees high on this need prefer working on challenging tasks or projects, with personal responsibility and feedback.

need for achievement

which of these can benefit a group?

task conflict

from the lecture slides, which of the following is NOT an aspect of social learning?

verbal modeling

which of the following pairs include two traits that both contribute to leadership effectiveness?

openness to experience and IQ

Dennis Rodman diving for a loose ball to help his team is an example of...

organizational citizenship behavior

all of the following are symptoms of groupthink EXCEPT

a lack of idea promotion from the group leader

which personality traits have positive relationships with teamwork ratings. check all that apply.

- openness to experience - conscientiousness - extraversion - agreeableness

the design and engineering team of gunky motors came to such a quick agreement on a decision, that they ignored negative focus group feedback and market research data. this decision-making process is called:

groupthink

factors that increase cohesiveness include all EXCEPT:

heterogeneous composition

If I love my job as florist but hate the company I work for, I probably have...

high job satisfaction and low organizational commitment

which of the following statements is true regarding goal-setting theory?

people do better when they get feedback on how they are progressing toward their goals

You're a manager at a small, solar panel company. You have elected to utilize the goal-setting theory as your primary motivation tool. You know that for the goals to have the biggest positive impact on motivation, they must be:

- aligned with reward systems - created with input from the employee - tied to the goals of the work unit

our brains are imperfect. some evidence of this is:

- bounded rationally - we end up make satisficing decisions - we are susceptible to visual illusion - all of the above

i want to stay; i have to stay; i should stay. these three ideas capture the meaning behind the three types of commitments, as listed in corresponding order:

affective commitment; continuance commitment; normative commitment

halsey ashley works as a receptionist at a fashion magazine. one morning, her boss walks into the office and yells at her, telling her that the front office is a mess and she needs to clean it immediately. after her boss leaves the room, halsey goes to the front office and violently slams trash into the bin. which of the following best describes halsey's anger?

an emotion

which of the following steps can be taken by a manager to minimize groupthink?

assign everyone the role of devil's advocate

a fast-food worker smiling and telling you that it was a pleasure to serve you when they actually are feeling angry about serving you (and because their boss makes them say this) is an example of ...

emotional labor

which of the following is not true concerning emotions?

emotions are neutral factors in organizational behavior

the problems leaders face when their employees telecommute include all of the following except

employees have to be at work during core time

a manager considers a limited sample of the potential alternatives solutions for a problem and select one that is acceptable instead of attempting to select the optimum solution. this type of decision is called:

satisficing

which one of the following statements is true?

satisfied employees tend to perform more organizational citizenship behaviors

when it comes to leadership, the trait approach suggests that we focus on _____, whereas the behavioral approach implies that we can effectively _______.

selecting the right person for the job; train leaders

________ refers to an individual's belief that he or she is capable of performing a task

self-efficacy