Management Information Systems - Chapter 1
How much did American businesses spend on information systems hardware, software, and telecommunications equipment in 2015?
About $1 trillion
Which of the following is an example of an organizational complementary asset?
Choosing the appropriate business model
Which of the following would not be used as an input for an information system?
Digital dashboard
In order to be considered a digital firm, all of the firm's significant business relationships and core business processes must be digitally enabled.
FALSE
Which main business function is responsible for maintaining employee records?
Human resources
Which of the following is not one of the six strategic business objectives of information systems?
Improved employee morale
Which of the following statements is not true?
In 2015, American businesses spent $500 billion on business and management consulting and information technology services.
Creating a marketing plan is an example of a business process.
TRUE
Which of the following is a global network that uses universal standards to connect millions of different networks around the world?
The Internet
Which of the following is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format?
The World Wide Web
Which of the following constitutes an organizational element in the UPS tracking system described in the chapter?
The specification of procedures for identifying packages with sender and recipient information
Which of the following best describes the primary reason for implementing a new information system, from a business perspective?
The system will create new value for the firm, beyond its costs.
Psychologists study information systems with an eye to understanding:
how human decision makers perceive and use formal information.
Sociologists study information systems with an eye to understanding:
how systems affect individuals, groups, and organizations.
The three activities in an information system that produce the information organizations use to control operations are:
input, processing, and output.
Converting raw data into a more meaningful form is called:
processing.
The three principal levels within a business organization hierarchy are:
senior management, middle management, and operational management.
Output
transfers processed information to the people who will use it or to the activities for which it will be used.
Approximately what percent of U.S. businesses have some form of remote work program?
About 60 percent
Which of the following would be used as an input for an information system?
Product ID, and price
All of the following are new technology-related trends in MIS except:
co-creation of business value.
How much did American businesses spend on information systems hardware, software, and telecommunications equipment in 2017?
About 1 Trillion
Which of the following is an example of a business using information systems to create a new product?
Apple's creation of the iPod
The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an example of which of the following?
Customer intimacy
Internet advertising is growing at approximately 5 percent a year.
False
Which of the following is not one of the current changes taking place in information systems technology?
Growth in the PC platform
Which of the following statements best describes organizational culture?
It is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization.
Personnel who design new products or services for a firm belong to which level of a business hierarchy?
Knowledge workers
Which of the following is an example of raw data from an automobile manufacturer?
One Subaru Outback sold July 27, 2016 in Mohegan Lake, New York for $24,000
Walmart exemplifies the power of information systems coupled with state-of-the-art business practices and supportive management to achieve which of the following?
Operational efficiency
To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support?
Operational excellence
In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business?
Operational management
Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems?
Production workers
RFID sensor-generated data on stored food items such as storage location is an example of:
Raw input
A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets?
Social
Data management technology consists of which of the following?
Software governing the organization of data on physical storage media
A business model describes how a company produces, delivers, and sells a product or service to create wealth.
TRUE
Which of the following statements about digital firms is not true?
Today, most firms are fully digital.
Which of the following is an example of an organizational complementary asset?
Using the appropriate business model
In ________, raw data is systematically acquired and transformed during various stages that add value to that information
an information value chain
The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as:
big data.
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:
culture.
All of the following describe the effects of globalization except:
increases in transaction costs.
Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's:
nformation technology (IT) infrastructure.
All of the following are examples of environmental actors in an information system except:
sales force.
Which of the following may lead to competitive advantage? 1. New products, services, and business models 2. Charging less for superior products 3. Responding to customers in real time
1, 2, and 3
How many service jobs move offshore to lower-wage countries in a typical year?
300,000
Which of the following would not be a complementary asset for a solar panel manufacturer?
Centralized hierarchical decision making
Maintaining the organization's financial records is a central purpose of which main business function?
Finance and accounting
Approximately how many Americans access the Internet using a smartphone or tablet?
194 million
In 2015, what percent of the U.S. economy resulted from foreign trade?
30 percent
Which of the following is the key business metric behind the technologies implemented by Kroger, as discussed in the chapter-opening case?
Higher customer satisfaction levels
Which of the following deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm?
Management Information System
Verizon's use of a web-based digital dashboard to provide managers with precise real-time information enabled it to improve which of the following?
Managerial decision making
The total number of food items with storage temperatures problems is an example of which of the following?
Meaningful Information
Which of the following statements is not true?
Most PCs manufactured in China use microprocessor chips manufactured in Korea.
Which of the following constitutes a managerial element in the UPS tracking system described in the chapter?
Providing package status reports to customers
A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives?
Survival
A firm that must invest in new information systems capabilities in order to comply with federal legislation is investing to achieve which business objective?
Survival
Competitors were seeking which of the following business objectives when they rushed to provide ATMs after Citibank introduced the first ATMs in New York?
Survival
Private business investment in information technology constituted 37 percent of all invested capital in 2015
TRUE
Which of the following is an example of a social complementary asset?
Technology and service firms in adjacent markets
In a hierarchical organization, the upper level consists of:
senior management.
Thomas Friedman's description of the world as "flat" refers to:
the flattening of economic and cultural advantages of developed countries.
