Management Interactive Quiz (Flight 001)

Based on the information presented in the video, what is the most significant source of employee satisfaction at Flight 001?

Encouragement from management

Which type of factor is mostly likely to have an impact on whether individuals possess the communication skills needed to do well in retail?

Environmental factors

Which theory of motivation is at play if a Flight 001 employee performs effectively because she knows that the owners are planning a visit at the store, and she wants to receive positive encouragement from them during the visit?

Expectancy theory

Which of the following is a hygiene factor that reduces dissatisfaction among Flight 001 employees?

Good supervision

When Flight 001's owners attempt to fulfill an employee's higher order needs by promoting her and giving her more responsibility at work, they are using which motivation method?

Job enrichment

When Emily does something well at work, her bosses always provide recognition and praise. This demonstrates which type of behavior-shaping action?

Positive reinforcement

Providing Flight 001 employees with benefits fulfills which need on Maslow's hierarchy?

Safety needs

Flight 001's owners believe that their employees enjoy their work, willingly take on challenges, and can work independently in a retail environment. This demonstrates which motivational theory?

Theory Y

It is common for Flight 001 employees to go beyond what is expected of them. This demonstrates a need for:

Transcendance