Management

Which of the following types of task interdependence exists among production employees working on assembly lines?

sequential interdependence

According to ________, people learn by observing or hearing about what happened to other people, not just by directly experiencing the consequences.

social cognitive theory

The yielding conflict management style should be used if

the issue is much less important to you than to the other party.

Which of the following is identified as an ethical principle?

utilitarianism

Which of these statements about organizational stories is true?

Stories are most effective at communicating corporate culture when they describe real events with real people.

________ is the degree to which a job requires completion of a whole or identifiable piece of work, such as assembling an entire broadband modem rather than just soldering in the circuitry.

Task identity

Which of the following technology contingencies would be suited to an organic structure?

Tasks have high variability and low analyzability.

Which of the following describes the fundamental attribution error?

We tend to believe the behavior of other people is caused more by their motivation and ability than by factors beyond their control.

Based on the Big Five, employees who are trusting, helpful and considerate are

agreeable.

Systems and structures, which are ________, should ideally be aligned with the desired culture.

artifacts

According to the attraction-selection-attrition (ASA) theory, job applicants

avoid employment in companies whose values seem incompatible with their own values.

Which contingency of power are unions applying by going on strike at a critical time in a company's business cycle?

centrality

Employees in engineering and marketing often disagree with each other in how to achieve a target mainly because they have unique backgrounds, experiences, and training. The most apparent source of conflict here is

differentiation.

Which approach to negotiations is commonly used when there is a single issue in dispute, such as an employee's raise?

distributive

For which type of environment should organizations adopt an organic structure?

dynamic environment

________ includes a set of abilities that enables us to recognize and regulate our own emotions as well as the emotions of other people.

emotional intelligence

Several employees in a newly formed group must work together to develop a new product. No one in this group has worked with anyone else in this group before, and the development of this product has not been attempted previously. According to the media richness model, which of the following communication channels is most appropriate in this situation?

face-to-face meetings

Shawna is dissatisfied with her boss for not supporting her work or recognizing her job performance. In spite of these problems, Shawna does not complain and does not intend to move elsewhere. Instead, she maintains her level of work effort and hopes the company will eventually correct these problems. According to the EVLN model, Shawna's response is

loyalty

One consideration in channel selection is ________, the capacity of the channel to carry a volume and variety of data.

media richness

For everyday disputes between two employees, managers should use ________ as a third-party intervention.

mediation

A transformational leader must show consistency between actions and words by

modeling the vision.

Which of the following would be characteristic of a team-based structure?

more responsive to environmental changes

To reduce reality shock, organizations can use ________, which describe positive and negative aspects of a job.

realistic job previews

Introducing clear rules for resource allocation is one way of

reducing organizational politics regarding that decision.

One positive approach to feedback is ________, which focuses on areas of work where the employee excels or has demonstrated potential.

strength-based coaching

Which of the following elements of culture can be a spawning ground for emerging values that keep the firm aligned with the changing environment?

subcultures

________ is called a ________ influence tactic

Exchange; soft

What is authentic leadership?

How well leaders are aware of, feel comfortable with, and act consistently with their values, personality, and self-concept.

Which of the following is true of a strategic vision?

It describes an aspirational future with a higher purpose.

Most employees at Quokka Systems are organized into project teams. Employees report to the project leader, but they also report to a leader responsible for their functional specialization (such as engineering or marketing). Quokka Systems has a

Matrix structure

What is process loss?

Resources (including time and energy) expended on team development and maintenance rather than on performing the task.

Which of the following statements about leadership and gender is true?

Women adopt a participative style more readily than men.

Employees with an emotional attachment to, identification with, and involvement in a particular organization are likely to have

a high level of affective commitment.

How does an inclusive organization view diversity?

a valued resource

Power requires ________, such as when Person A believes Person B controls a resource that will hinder or help person A attain a goal.

dependence

________ is the degree to which organizations standardize behavior through rules.

formalization

Which of the following would be a predictor of political behavior in the workplace?

high Machiavellianism

A culture which values formal relationships, obedience to authority, and an unequal distribution of power has

high power distance.

According to the literature on organizational conflict, constructive conflict

is a positive application of conflict in organizations.

During the ________ stage, the team develops its first real sense of cohesion as roles are established and a consensus forms around group objectives and a common or complementary team-based mental model.

norming