Management Study Guide
19. What is the foundation of knowledge management?
B. A willingness to share expertise
30. When interviewing potential employees, businesses should avoid asking the applicants about their
B. medical conditions.
4. At Company ABC, managers believe that an onsite gym, monthly office parties, and break rooms that include darts and foosball tables are essential to worker productivity. The managers are using the __________ theory.
D. behavioral management
10. Determine the mean for the third quarter's sales using the following data: July sales = $895,278; August sales = $875,439; and September sales = $854,262.
A. $874,993
6. During what phase of the project life cycle does the project manager activate project controls?
A. Execution
13. Which of the following statements is true about customer relationship management (CRM):
B. A primary goal of CRM is to maximize the long-term value of customer relationships
1. Which of the following would be part of the management function of organizing:
C. Assigning individual workers to specific jobs
20. What is the essential component for effective knowledge management in business?
D. Communication
2. A furniture store manager who helps an employee decide when and where products should be delivered performs which management function?
D. Directing
18. Tacit knowledge is often based on experiences and personal expertise, while explicit knowledge is
D. easy to communicate and quantify.
17. One form of technology that businesses use to personalize their ongoing communication with customers is
D. opt-in e-mail.
12. Which of the following statements best describes the concept of customer relationship management (CRM) in business:
A. Obtaining and applying information about a customer's preferences and needs in ways that will build an ongoing buyer/seller relationship
29. How does the fragmentation of processes help to protect a company's trade secret?
B. Employees' knowledge is limited to a specific part of the process.
9. Why is it important for businesses to interpret statistical findings?
B. To obtain useful information
3. At Company X, employees each put together a small part as it passes them on the assembly line. Rewards are given to employees who work the fastest. Managers frequently observe employees to determine how each job can be done faster. The managers are using the __________ theory.
B. scientific management
28. Which of the following is an ethical issue that relates to knowledge management in the workplace:
C. An employee deliberately doesn't share information with management that will help the company meet its goals.
21. One tool that businesses can use to allow employees and customers to share knowledge through their web sites is by posting
D. message boards.
31. Which of the following is an example of an ethical dilemma that human resources managers may encounter:
A. Hiring a friend or family member
24. Why do human-resource managers often post job openings on web sites such as Monster.com and CareerBuilder.com?
A. To recruit employees
25. What technology is the most effective way to interview a job applicant who is located 1,500 miles away from the company's corporate office?
A. Videoconferencing
11. A business report provides statistical data indicating that the demand for a specific type of product has been increasing between three and six percent over the past several months. This information is useful to companies to
A. identify trends
26. Which of the following is an example of a business managing its information in an ethical manner:
B. The XPB Company takes precautions to maintain the privacy of its clients' information.
5. At Company X, employees each put together a small part as it passes them on the assembly line. Rewards are given to employees who work the fastest. Managers frequently observe employees to determine how each job can be done faster. The managers are using the __________ theory.
B. scientific management
27. Which of the following is an example of a business violating copyright laws in the process of using another organization's information:
C. Making unauthorized copies of software
22. Which of the following is a form of web-based technology that business professionals use to share their expertise and to solve problems on an ongoing basis:
C. Online communities
16. Which of the following types of customer relationship management software would be most appropriate for a company that is looking for a more efficient way to track leads, prospects, and customers:
C. Sales force automation technology
8. The Fisher Manufacturing Company has been receiving a lot of complaints about product breakage problems with the model 2YZ. Fisher has been working with its parts vendors and production-line personnel to try to determine why the problems are occurring. This is an example of a product-quality issue related to
C. durability
14. One action that an ethical business can take to help build the long-term trust and loyalty of its customers is to
C. implement a comprehensive customer privacy policy.
23. When a human resources department uses interactive computer simulations to help employees learn how to do their jobs, it is using technology for ___________ purposes.
C. training
7. Which of the following is an activity performed during the planning phase of a project:
D. Budget development
15. How can a business build its customers' trust and communicate its commitment to ethical practices?
D. Publish its confidentiality statement
