Management test 1 Chp. 1-6

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Heroes are important to an organization due to the fact that they:

1) exemplify key values of the organization. 2) exemplify a strong corporate culture. 3) serve as examples to other employees.

Which of the following would be considered a visual representation(s) of a company's corporate culture?

1)All department heads have an executive office. 2)Each department has an award plaque for employee of the month. 3) All employees are dressed in professional business attire. 4) Top level executives drive company owned sports car.

Small firms that file for patents typically produce ____ more patents per employee than large patenting firms.

13 to 14 times

Alfred is interested in opening his own business, so he pays a visit to the local Small Business Administration (SBA) to learn more about the potential risks. He learns that about _____ percent of all small businesses fail within two years of opening.

In the United States, minorities own ____ firms.

5.8 million

The Small Business Association (SBA) reports that small businesses create at least _______ percent of America's new jobs.

Small businesses represent ____ percent of all firms and employ about half of all private sector employees.

99.7

. Companies that think _____ have a competitive edge. a. globally b. regionally c. nationally d. strategically e. "customers first"

. The bureaucratic organizations approach is a subfield within the _____. a. classical perspective b. systems theory c. scientific management d. learning organization e. management science view

. _____ refers to the degree to which people accept inequality in power among institutions, organizations, and people. a. Power distance b. Uncertainty avoidance c. Individualism d. Collectivism e. Masculinity

1. Managers shift gears quickly and therefore, the average time spent on any one activity is less than _____. a. nine minutes b. an hour c. one workday d. a half hour e. a half day

10. Frank Gilbreth felt that efficiency equated with: a. one best way to do work. b. leadership flows from the top down. c. procedures and policies. d. scientific management. e. bureaucracy.

14. Which of these is the use of influence to motivate employees to achieve organizational goals? a. Leading b. Controlling c. Organizing d. Planning e. Staffing

16. Frederick Taylor's contributions were in the field of: a. scientific management. b. human resource management. c. human relations. d. quantitative management. e. total quality management.

16. Problems within the finance industry in 2008 have been attributed to a breakdown in which managerial function? a. Controlling b. Leading c. Organizing d. Planning e. Delegating

2. _____ forces refer to those aspects of a culture that guide and influence relationships among people. a. Social b. Political c. Economic d. Technological e. Legal

30. Mary Parker Follett contributed to which field? a. Humanistic approach b. Scientific management approach c. Total quality management approach d. Quantitative approach to management e. Systems approach to management

32. Juan Perez is the President of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his: a. conceptual skills. b. technical skills. c. human skills. d. controlling skills. e. interpersonal skills.

4. One of the important ideas in the text's definition of management is: a. the management functions of planning, organizing, leading, and controlling. b. the attainment of societal goals. c. effectiveness is more important than efficiency. d. management is unique to for-profit organizations. e. efficiency is more important than effectiveness.

43. Which of the following are responsible for the entire organization? a. Top managers b. Middle managers c. First-line managers d. Controlling managers e. Organizing managers

78. What is the role of the negotiator? a. The negotiator role involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility. b. The negotiator role involves seeking current information from many sources. c. The negotiator role involves the initiation of change. d. The negotiator role involves resolving conflicts among subordinates or between the manager's department and other departments. e. The negotiator role pertains to the development of information sources both inside and outside the organization.

84. Which of the following roles involve bargaining with others to meet the unit or departmental goals? a. Negotiator b. Resource allocator c. Figurehead d. Monitor e. Leader

9. Which of these can best describe organizing? a. Assigning responsibility for task accomplishment b. Using influence to motivate employees c. Monitoring activities and making corrections d. Selecting goals and ways to attain them e. None of these

A _____ interaction requires more time because a relationship has to be developed, and trust and friendship must be established. a. high-context b. sales c. business d. low-context e. personal

A cultural attitude marked by the tendency to regard one's own culture as superior to others is called: a. ethnocentrism. b. polycentrism. c. geocentrism d. technocentrism. e. none of these.

A.R.C. is a large non-profit humanitarian aid organization that has been forced to pull out of several African markets in recent years due to civil wars and large-scale violence. This demonstrates which frequently cited problem for international companies? a. Political instability b. Communist governments c. Economic instability d. Political risk e. Financial risk

If you built a computer company in Africa and then found that your product was having difficulty being distributed to customers because of the road system, your problem would be related to: a. an inadequate infrastructure. b. an economy incapable of supporting growth. c. a poor resource market. d. a poor product market. e. none of these.

Most firms begin with which strategy to enter foreign markets? a. Exporting b. Greenfield venture c. Joint venture d. Acquisition e. Direct investment

Recent research by the GLOBE project has extended _____ research and offered new insights for managers. a. Hofstede's b. Walton's c. Weber's d. Fayol's e. Gilbreth's

Resource development, infrastructure, and exchange rates all describe which dimension in the international environment? a. Economic b. Legal c. Political d. Sociocultural e. Technological

Rooftop International, Inc. buys insurance against host government takeover when investing in foreign countries. This is an example of which sector of the international environment? a. Legal-political b. Sociocultural c. Technological d. Economic e. Infrastructure

Taylor Brittingham is a general manager. Which of the following best describes her position? a. She is responsible for several departments that perform different functions. b. She organizes people across departments to perform a specific task. c. She is responsible for one specific department (e.g., marketing). d. She supervises employees with similar training and skills. e. None of these

The Digitec company has recently decided to design and manufacture a laptop that retails for under $50, in an effort to make information technology available to people in places like rural Africa and rural India. This is known as what type of strategy? a. Bottom of the pyramid strategy b. Skimming the barrel strategy c. Cream of the crop strategy d. Top of the peak strategy e. Base price strategy

The Nissan plant in Mississippi is an example of a _____. a. greenfield venture b. joint venture c. direct investment d. foreign affiliate e. direct acquisition

The individual performer is a _____; whereas, the manager has to be a(n) _____. a. specialist; generalist b. "leader"; doer c. generalist; specialist d. producer; expert e. communicator; operator

Whereas scientific management focused on _____ , administrative principles approach focused on the _____. a. individual productivity; total organization b. organization productivity; individual effort c. efficient procedures; management by principle d. employee ability; employee loyalty e. employee competence; work flow through the organization

Which of the following countries possesses a high degree of assertiveness? a. Spain b. Sweden c. Japan d. Iceland e. Switzerland

Which of the following is a sociocultural factor in the international environment? a. Language b. Exchange rates c. Tariffs, taxes, and quotas d. Per capita income e. Infrastructure

Which of these is a low-context culture? a. German b. Chinese c. Korean d. Arab e. Japanese

hich of these is a major criticism of scientific management? a. It ignored the social context of work. b. It ignored the impact of compensation on performance. c. It overemphasized individual differences. d. It overemphasized the intelligence of workers. e. It emphasized the social context of work.

Ginger likes to set her own goals, which have an intermediate level of difficulty. Which of the entrepreneurial characteristics does she probably possess?

A high need for achievement

Which of the following is an unincorporated business owned by two or more?

A partnership

Which of the following is a popular small business form because it is easy to start and has few legal requirements?

A proprietorship

Which of the following would be considered a visual representation(s) of a company's corporate culture?

All department heads have an executive office. Each department has an award plaque for employee of the month. All employees are dressed in professional business attire. Top level executives drive company owned sports car.

Which of the following is the type of business that most entrepreneurs start?

All of these

Which of these characteristics is associated with entrepreneurship?

An internal locus of control

. By definition, an organization is considered _____ because it is made up of two or more people. a. efficient b. a social entity c. effective d. goal-directed e. deliberately structured

. Selecting goals and ways to attain them refers to _____. a. controlling b. planning c. organizing d. staffing e. leading

11. How an organization goes about accomplishing a plan is a key part of the management function of _____. a. planning b. organizing c. leading d. controlling e. motivating

12. Who is considered the "first lady of management?" a. Mary Parker Follett b. Lillian Gilbreth c. Carly Fiorona d. Maxine Weber e. Anne Adams

15. Which of the following is a bar graph that measures planned and completed work along each stage of production by time elapsed? a. Time and Work chart b. Gantt chart c. Time and Motion chart d. Production and Delivery chart e. Gilbreth chart

20. The assembly line is most consistent with which of the following general principles of management? a. Unity of command b. Division of work c. Authority d. Scalar chain e. Quality management

24. Archies' Antiques, Inc., is characterized by separation of management from ownership and by clearly defined lines of authority and responsibility. These characteristics are consistent with the principles of a. scientific management. b. bureaucratic organizations. c. administrative management theory. d. human resource management. e. all of these.

26. Max Weber felt selection of employees should be based on _____. a. education b. competence c. connections d. political skills e. efficient systems

27. Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is an example of organizational: a. performance. b. efficiency. c. effectiveness. d. structure. e. goal-setting.

28. Positions organized in a hierarchy of authority is an important characteristic of: a. scientific management. b. bureaucratic organizations. c. quantitative management. d. the human relations movement. e. total quality management.

34. A manager's _____ skill is demonstrated in the way a manager relates to other people. a. conceptual b. human c. technical d. leading e. controlling

70. Being a successful manager means thinking in terms of all of the following, except: a. building teams. b. generating the most profit. c. becoming a motivator. d. becoming an organizer. e. establishing networks.

75. Gail Griffith, manager of the finance division, distributes relevant information everyday to all her employees enabling them to make quality decisions. Gail is performing which of the following roles? a. Monitor role b. Disseminator role c. Spokesperson role d. Disturbance handler role e. Figurehead role

76. The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an example of which of the following roles? a. Liaison role b. Figurehead role c. Negotiator role d. Leader role e. Monitor role

77. According to Mintzberg, when Amanda attends a subordinate's wedding she is performing which of these roles? a. Monitoring b. Figurehead c. Spokesperson d. Leader e. Liaison

A company's risk of loss of assets, earning power, or managerial control due to politically based events or action by host government is referred to as: a. MFN. b. political risk. c. tariffs. d. political instability. e. terrorism.

A country's physical facilities that support economic activities make up its _____. a. resource markets b. infrastructure c. physical markets d. product markets e. plants and equipment

A loosely knit social framework in which individuals are expected to take care of themselves is called: a. culture. b. individualism. c. ethnocentrism. d. masculinity. e. power distance.

A nation's _____ includes the shared knowledge, beliefs and values, as well as the common modes of behavior and ways of thinking, among members of a society. a. power distance b. culture c. masculinity d. individualism e. uncertainty avoidance

CRL, a European plastics manufacturer, is considering forming an alliance with a U.S. military goods manufacturer to develop a new type of polymer that can be used for international industrial and military applications. Such a partnership represents what type of direct investment? a. Franchising b. Joint Venture c. Wholly owned affiliate d. Greenfield venture e. Outsourcing

Exchange rates are included in which of the following international environments? a. The legal-political sector b. The economic environment c. The sociocultural environment d. The barter system environment e. The government sector

Go RVing, a U.S. company, built a subsidiary from scratch in England. This is an example of: a. franchising. b. greenfield venture. c. joint venture. d. exporting. e. licensing.

Heineken begins by exporting its product into new markets, and then ____ to a local brewer to establish its position in the market. a. countertrades b. licenses c. exports d. franchises e. markets

How many nations signed on for negotiation when GATT was created in 1947? a. 15 b. 23 c. 28 d. 40 e. 57

Jana has a high tolerance for the unstructured, the unclear, and the unpredictable. She can best be described as having: a. high uncertainty avoidance. b. low uncertainty avoidance. c. high degree of individualism. d. low degree of individualism. e. low level of power distance.

Standardization of work and wage incentives are characteristics of: a. bureaucratic organizations. b. scientific management. c. quantitative management. d. administrative management. e. behavioral science.

The legal-political environment, in international operations, includes which of the following? a. Shared knowledge, beliefs and values b. Political risks c. Social organizations d. Infrastructure e. None of these

The management of business operations conducted in more than one country is called: a. global management. b. international management. c. outsourcing management. d. planning management. e. domestic management.

Today's middle manager is responsible for creating a _____ rather than managing the flow of information up and down the hierarchy. a. vertical chain b. horizontal network c. diagonal system of communication d. spiral network e. chaos-based evaluation system

When organization managers have a(n) _____ attitude, they value employees as an end in themselves. a. ethnocentric b. humanistic c. instrumental d. pluralistic e. performance

Which of the following has a goal to guide the nations of the world toward free trade and open markets? a. GATT b. WTO c. GLOBE d. EU e. NAFTA

Which of the following is NOT a legal-political factor in the international environment? a. Laws and regulations b. Language c. Tariffs, quotas, taxes d. Political risk e. Government takeovers

Which of the following is a form of franchising? a. Direct investing b. Licensing c. Exporting d. Countertrade e. Barter trade

Which of the following is defined as a culture in which communication is used to enhance personal relationships? a. Interpersonal culture b. High-context culture c. Power culture d. Low-context culture e. Family-oriented culture

Your grocery store in India is having trouble getting the local farmers to supply you with the proper produce. This is a problem with India's: a. product market. b. resource market. c. infrastructure. d. economy. e. power distance.

_____ places an emphasis on a worldwide perspective. a. Polycentric companies b. Geocentric companies c. Ethnocentric companies d. Regiocentric companies e. Domestic companies

_____ refers to a value characterized by people's intolerance for uncertainty and ambiguity and resulting support for beliefs that promise certainty and conformity. a. Power distance b. Uncertainty avoidance c. Certainty avoidance d. Conformity seekers e. None of these

In 2008, which country had the largest percentage of individuals age 18 to 64 that were active in starting or managing a business?

Bolivia

Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment?

Boundary-spanning

Kristen's Jewelry Shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing?

Boundary-spanning roles.

Max is the Web site manager for a local florist. The company's owner would like Max to redesign the Web site so that customers can connect directly with florist employees on a daily basis about products and specials. This relates to which step in establishing an online business?

Building online relationships

_____ is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant.

Business intelligence

An advantage of which of these tactics is that there is a shorter start-up time and an existing track record?

Buy an existing business

1. The nature of management is to cope with _____ and far-reaching challenges. a. simple b. planned c. diverse d. organized e. controlled

13. The three subfields of the classical perspective include: a. quantitative management, behavioral science, and administrative management. b. bureaucratic organization, quantitative management, and the human relations movement. c. administrative management, bureaucratic organization, and scientific management. d. scientific management, quantitative management, and administrative management. e. none of these.

13. Using influence to motivate employees describes which of these functions? a. Controlling b. Planning c. Leading d. Monitoring e. Organizing

17. Which of the following is not a criticism of scientific management? a. It does not appreciate the social context of work. b. It does not appreciate the higher needs of workers. c. It does not appreciate the careful study of tasks and jobs. d. It does not acknowledge variance among individuals. e. It tends to regard workers as uninformed and ignored their ideas and suggestions.

19. _____ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed. a. Planning b. Resource allocation c. Controlling d. Organizing e. Efficiency

25. For a widget manufacturing company, worker-hours per widget is a measure of: a. organizational effectiveness. b. organizational performance. c. organizational efficiency. d. organizational structure. e. none of these.

26. Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational: a. information processing. b. efficiency. c. effectiveness. d. structure. e. goal-setting.

3. Which of these forces comprises unwritten, common rules and perceptions about relationships? a. Economic forces b. Political forces c. Social forces d. Legal forces e. Personal forces

31. The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as: a. unity of command. b. division of work. c. unity of direction. d. scalar chain. e. quality management.

35. Mary Parker Follett thought of leadership as _____, rather than techniques. a. systems b. top managers c. people d. efficiencies e. floor managers

4. Jessica is a recent college graduate who is seeking a job that includes telecommuting, shared jobs, flextime, and organization-sponsored sabbaticals. Based on this information, Jessica most likely belongs to which demographic group? a. Baby Boomer b. Generation X c. Generation Y d. Generation Z e. Tweener

5. Which of these forces pertain to the availability, production, and distribution of resources in a society? a. Social b. Political c. Economic d. Technological e. Legal

68. The individual identity includes which of the following? a. Generalist, coordinates diverse tasks b. Gets things done through others c. Works relatively independently d. A network builder e. Works in highly interdependent manner ANSWER: c POINTS: 1 DIFFICULTY: 2 REFERENCES: 18 LEARNING OBJECTIVES: MGMT.DAFT.12.01-05 - 01-05 NATIONAL STANDARDS: United States - BUSPROG: Analytic STATE STANDARDS: United States - LA - DISC: Environmental Influence KEYWORDS: Bloom's: Knowledge OTHER: F

74. Which of the following is an informational role, according to Mintzberg? a. Entrepreneur role b. Leader role c. Monitor role d. Disturbance handler role e. Figurehead role ANSWER: c

8. Which of these perspectives emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines? a. The Humanistic Perspective b. The Behavioral Sciences Approach c. The Classical Perspective d. The TQM approach e. The Quantitative Management Approach

82. According to Mintzberg, which of these is an interpersonal role? a. Monitor b. Negotiator c. Liaison d. Disturbance handler e. Spokesperson

86. What is the role of the liaison? a. The liaison role pertains to decisions about how to allocate people, time, equipment, money, and other resources to attain desired outcomes. b. The liaison role involves the initiation of change. c. The liaison role pertains to the development of information sources both inside and outside the organization. d. The liaison role involves handling ceremonial and symbolic activities for the department or organization. e. The liaison role involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility.

A foreign terrorist kidnaps your firm's marketing VP while the VP is in the host country. This is a harsh example of: a. economic development. b. infrastructure. c. political risk. d. international law. e. social risk.

As a first step into international business, which two countries are most companies going to today? a. Russia and Japan b. Sweden and Germany c. China and India d. Brazil and Philippines e. Indonesia and Brazil

Carrie's Car Care receives more than 25% of its total sales revenues from operations outside of the United States. Carrie's would be considered a: a. foreign national. b. wealth company. c. multinational corporation. d. globalization corporation. e. None of these.

Collectivist values are represented in the social framework of which of these? a. The United States b. Australia c. Ecuador d. Great Britain e. All of these

Countries whose social values reflect low power distance: a. are highly undemocratic. b. accept inequality in power among institutions, organizations and people. c. expect equality in power. d. avoid uncertainty. e. none of these.

Cultural factors in foreign countries are _____ the political and economic factors. a. easier than b. similar to c. more perplexing than d. less important than e. none of these

For the past several years, foreign companies have invested more in business in _____ than in any other place in the world. a. Brazil b. India c. China d. United States e. Russia

In countries where women are often in positions of high status, the Globe Project would describe that culture as high in _____. a. assertiveness b. uncertainty avoidance c. gender differentiation d. societal collectivism e. performance orientation

In international operations, the economic environment represents all of the following factors except: a. infrastructure. b. resource and product markets. c. laws and regulations. d. inflation. e. exchange rates.

Sam is known by his colleagues as a great communicator, with an uncanny ability to shift speech patterns, expressions, and body language to be in tune with people from different cultures. Based on this example, Sam is strong in which component of cultural intelligence? a. Cognitive b. Emotional c. Physical d. Tangible e. Intangible

The European Union has expanded to a _____ nation alliance a. 14 b. 12 c. 28 d. 16 e. 21

The Maquiladora industry along the Texas-Mexico border on the Mexico side uses cheap labor for assembling products. This lowers the price for U.S. consumers and is an example of: a. licensing. b. joint venture. c. outsourcing. d. franchising. e. none of these.

The Write Pens, Inc. wants to reduce transferring costs by producing closer to the consumer in a foreign country. This will also help in reducing transportation and storage costs. Which strategy would be the best to use given the circumstances? a. Franchising b. Exporting c. Direct investing d. Barter agreement e. Licensing

The extent to which trade and investments, information, social and cultural ideas, and political cooperation flow between countries is called _____. a. standardization b. industrialization c. globalization d. internationalism e. linguistic pluralism

Which of the following companies place an emphasis on their home countries? a. Polycentric b. Geocentric c. Ethnocentric d. Global e. Regiocentric

Which of the following countries possesses a high performance orientation? a. Israel b. Sweden c. Taiwan d. Russia e. Venezuela

Which of the following is an entry strategy in which the organization maintains its production facilities within its home country and transfers its products for sale in foreign markets? a. Franchising b. Licensing c. Exporting d. Greenfield venture e. Joint venture

Which organization originated and supports the idea of small businesses operating on a global level? a. GLOBE b. EU c. NAFTA d. ASEAN e. GATT

Your company is interested in producing and marketing a line of coffee that will penetrate the Chinese market. Your firm is willing to supply the equipment, products, product ingredients, trademark, and standardized operating system. What type of strategy are you going to use? a. Wholly owned foreign affiliate b. A greenfield venture agreement c. A franchise d. An export agreement e. Barter trade

____ generally are located in Asia, Africa and South America. a. MNCs b. EUs c. LDCs d. WTOs e. MFNs

_____ is a concept that proposes that corporations can alleviate poverty and other social ills by selling to the world's poorest people. a. Cream of the crop b. Skimming the barrel c. Bottom of the pyramid d. Top of the peak e. Base hierarchy

_____ is a part of Ford's, the U.S. auto manufacturer, task environment.

Chrysler

Which of these is NOT a part of an organization's general environment?

Competitors

What are the two principal advantages of forming a corporation?

Continuity and limits on owner's liability

Dawn, the finance manager of a sporting goods manufacturing company, uses accounting records to track monthly operational budgets to ensure that the company's financial targets are being met. This is an important task in which stage of the managerial process?

Controlling

_____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.

Corporate culture

James, a casino manager, defines and uses signals and symbols to influence corporate culture by communicating central values to employees. As such, James can be described as what type of leader?

Cultural leader

. Success in the new workplace depends on the strength and quality of _____. a. individual workers b. independent teams c. followers d. collaborative relationships e. vendors

12. When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of _____. a. controlling b. human relations skills c. leading d. organizing e. resourcing

15. Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of _____. a. bribery b. organizing c. technical skills d. leading e. controlling

18. Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of: a. planning. b. technical skills. c. organizing. d. controlling. e. conceptual skills.

20. When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions? a. Staffing b. Leading c. Organizing d. Controlling e. Planning

24. Which of the following refers to the amount of resources used to achieve an organization's goal? a. Effectiveness b. Synergy c. Performance d. Efficiency e. Management

27. Matrix Dress Designs operates using the concept of empowerment, where employees act independently and with management facilitating rather than controlling workers. These qualities represent which management approach? a. Administrative principles approach b. Bureaucratic approach c. Scientific management approach d. Humanistic approach e. Behavioral sciences approach

29. UPS is successful in the small package delivery market. One important reason for this success is the concept of: a. globalization. b. employee flexibility. c. loose standards. d. bureaucracy. e. non-bureaucratic organizational system.

31. Within her role as a small business consultant, Alexa analyzes how organizations fit into their industries, the communities, and the broader social environment. This type of analysis involves which management skill? a. Organizing b. Technical c. Human d. Conceptual e. Delegation

32. The use of specialization to produce more and better work with the same level of effort is consistent with the administrative management principle of: a. unity of command. b. unity of direction. c. scalar chain. d. division of work. e. none of these

40. _____ is the understanding of and proficiency in the performance of specific tasks. a. Human skill b. Conceptual skill c. Interpersonal skill d. Technical skill e. Leadership skill

63. One of the things managers enjoy doing the most is: a. financial planning. b. controlling activities. c. planning for future decisions. d. leading others. e. hiring new employees.

69. Which of the following includes the manager identity? a. Specialist, performs specific tasks b. Gets things done through own efforts c. An individual actor d. A network builder e. Works relatively independently

7. Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function? a. Controlling b. Leading c. Organizing d. Planning e. Delegating

87. If a manager finds several new competitors on the horizon, they may need to spend more time in the which role? a. Negotiator b. Resource allocator c. Figurehead d. Monitor e. Leader

A country that places emphasis on fairness and values kindness would be described by the Globe Project as high in _____. a. assertiveness b. uncertainty avoidance c. gender differentiation d. humane orientation e. societal collectivism

A foreign subsidiary over which an organization has complete control is called a: a. joint venture. b. licensing agreement. c. franchise. d. wholly owned foreign affiliate. e. foreign venture.

According to the text, what are the skills used by managers when performing the four functions of management? a. Conceptual, interpersonal, and organizational b. Functional, problem-solving, and technical c. Analytical, interpersonal, and financial d. Conceptual, human, and technical e. Communication, strategic, and innovative

All of the following are components of cultural intelligence, except _____. a. physical b. cognitive c. emotional d. analytical e. all of these

Countries that use several languages: a. are ethnocentric. b. are geocentric. c. are likely to have high uncertainty avoidance. d. have linguistic pluralism. e. are polycentric.

Exporting, licensing, and direct investing are called _____ strategies because they represent alternative ways to sell products and services in foreign markets. a. globalized b. expansion c. retrenchment d. market entry e. concentrated business

In 2010, which of the following countries formed a free trade area with the ten countries that make up the Association of Southeast Asian Nations (ASEAN)? a. Laos b. United States c. Mexico d. China e. Japan

In international operations, the economic environment includes: a. shared knowledge, beliefs and values. b. political risks. c. social organizations. d. infrastructure. e. tariffs, quotas, and taxes.

Language, values, religion, and education all describe which dimension in the international environment? a. Economic b. Legal c. Political d. Sociocultural e. Technological

Political risk is defined as an organization's risk of _____ due to politically based events or actions by host governments. a. loss of assets b. managerial control c. earning power d. all of these e. managerial control and earning power only

The _____ is a single European currency that replaced 12 national currencies and unify a huge marketplace. a. Mark b. Franc c. MFN d. Euro e. Pound

What is exporting? a. Countertrade b. The barter of products for products, often used in developing nations c. Items produced in the home country for sale in foreign markets d. All of these e. None of these

When the 2008 financial crisis began in the United States, it resulted in the collapse of the housing market and the failure of several large financial institutions. This crisis spread rapidly to the rest of the world. This example demonstrates which trend in the global economic environment? a. Economic development differs widely among countries of the world. b. Market demands differ for products and services throughout the world. c. Political instability is the primary result of economic failure. d. World markets are economically interconnected. e. Cultural factors have a greater impact on world markets than do economic factors.

Which of the following characteristics distinguish a multinational corporation? a. Top management is expected to take a global perspective. b. The corporation is controlled by a single management authority. c. It is managed as an integrated worldwide business system. d. All of these e. Top management is expected to take a global perspective and The corporation is controlled by a single management authority only.

Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined? a. Informational b. Interpersonal c. Decisional d. Intrapersonal e. All of these are managerial roles defined by Mintzberg

Which of the following pairs of alternatives closely resemble each other in the amount of ownership, control and risk obtained in operating international businesses? a. Direct investment/franchising b. Wholly owned foreign affiliate/countertrade c. Exporting/licensing d. Franchising/licensing e. All of these

Which of the following refers to engaging in the international division of labor so as to obtain the cheapest sources of labor and supplies regardless of country? a. Franchising b. Licensing c. Market entry strategy d. Outsourcing e. Activity

Which of these reflects a cultural preference for cooperation, group decision making, and quality of life? a. Individualism b. Collectivism c. Masculinity d. Femininity e. Power distance

____ is the most widespread approach to international involvement in China and India. a. Importing b. Exporting c. Manufacturing d. Outsourcing e. Greenfield venture

_____ is normally used to classify countries as developed or developing. a. Exchange rates b. Interest rates c. Gross national product d. Per capita income e. Inflation rates

____ refers to borrowing money that has to be repaid in order to start a business.

Debt financing

For Southwest Airlines, all of the following can be suppliers except:

Delta Airlines (providing competition).

. ____ aspects of management do not change when doing business internationally. a. Planning b. Organizing c. Controlling d. Leading e. All of these

1. A(n) _____ perspective provides a broader way of thinking, a way of searching for patterns, and determining whether they recur across time periods. a. analytical b. futuristic c. systematic d. methodical e. historical

1. Time and motion studies that resulted in drastic reduction in the time patients spent on the operating table were pioneered by _____. a. Edward Deming b. Henry Gantt c. Max Weber d. Mary Parker Follett e. Frank Gilbreth

17. Monitoring activities and making corrections are part of: a. organizing. b. planning. c. leading. d. staffing. e. controlling.

25. All of the following are characteristics of Weberian bureaucracy except a. labor is divided with clear definitions of authority and responsibility that are legitimized as official duties. b. positions are organized in a hierarchy of authority, with each position under the authority of a higher one. c. all personnel are selected and promoted based on technical qualifications. d. administrative acts and decisions are recorded in writing. e. management is the same as the ownership of the organization.

28. Conceptual, human, and technical skills are important to which managerial level? a. Top managers b. Middle managers c. First-line managers d. Non managers e. All of these

3. Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers do? a. Organizing b. Motivating and communicating c. Measuring d. Developing people e. Setting objectives

60. Which of these managers are in charge of departments such as finance and HR that support line departments? a. Line b. Project c. Top d. Operatives e. Staff

80. Which of the following is not a decisional role? a. Entrepreneur b. Negotiator c. Resource allocator d. Disturbance handler e. Liaison

85. If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the _____ role. a. negotiator b. resource allocator c. figurehead d. monitor e. leader

9. Which of these is a subfield of the classical management perspective that emphasized scientifically determined changes in management practices as the solution to improving labor productivity? a. The human relations movement b. The behavioral sciences approach c. The TQM approach d. The quantitative management approach e. The scientific management movement

A form of exporting to less-developed countries is called: a. licensing. b. franchising. c. greenfield venture. d. joint venture. e. countertrade.

All of the following are considered emerging economies EXCEPT _____. a. Brazil b. Russia c. India d. China e. Canada

All of the following are cultural dimensions as defined by the GLOBE Project, except _____. a. assertiveness b. gender differentiation c. social collectivism d. humane orientation e. masculinity

In a(n) _____, people use communication primarily to exchange facts and information. a. power culture b. informational culture c. high-context culture d. mid-context culture e. low-context culture

Kim, a Japanese expatriate working in Denmark, tends to use communication primarily to build personal social relationships. She feels that relationships and trust are more important than business. Kim is surprised that her business associates in Denmark do not share the same views. Based on this information, Kim most likely grew up in what type of culture? a. Human-oriented b. Passive c. Assertive d. Low-context e. High-context

One of Hofstede's social values that was developed later is: a. power distance. b. uncertainty avoidance. c. masculinity. d. collectivism. e. long-term orientation.

To meet the needs of the organization, all managers carry out the three major categories of roles. They are: _____, _____, and _____ roles. a. monitor, figurehead, liaison b. leader, monitor, spokesperson c. disseminator, entrepreneurial, disturbance handler d. decisional, spokesperson, leader e. informational, interpersonal, decisional

Today's companies compete in a _____. a. growingly domestic b. low-context culture c. high-context culture d. Greenfield economy e. borderless world

Which of the following countries possesses a low degree of gender differentiation? a. China b. Brazil c. Italy d. South Korea e. Denmark

With its large English-speaking population, _____ has numerous companies offering services such as call-center operations, data-processing, computer programming, and technical support. a. Greenland b. Russia c. China d. Mexico e. India

Which of the following is the process of starting a business venture, organizing the resources, and taking the risks?

Entrepreneurship

Jamila is a successful artist and entrepreneur who makes all of her work out of recycled goods because she believes in sustainability. She can be described as a social entrepreneur that is committed to:

Environmental protection

Which of these refers to the financing that consists of funds that are invested in exchange for ownership in the company?

Equity financing

Which of the following is the belief by individuals that their future is not within their control but rather is influenced by external forces?

External locus of control

____ refers to an arrangement by which the owner of a product or service allows others to purchase the right to distribute the product or service with help from the owner.

Franchising

Celine has an unwavering belief in her new start-up company. She possesses intense focus and takes unconventional risks to make her new company successful. These examples most closely relate to which personality trait of entrepreneurs?

High energy level

Tracy's Trikes believes that each employee should enjoy the idea of working on something that is new, creative, or personally meaningful. Tracy's Trikes exemplifies which of the categories of small business owners?

Idealists

Which of the following is the most cited source of new business ideas?

In-depth understanding of industry/profession

Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings?

Internal environment

____ refers to the belief by individuals that their future is within their control and that external forces will have little influence.

Internal locus of control

Executives at One World Advertising have learned that it is necessary to establish strong personal relationships and emotional bonds with Chinese business partners. This relates most closely to which dimension of the general business environment?

International

Today, inspired by the growth of companies such as Amazon.com, entrepreneurs are flocking to the ____ to start new businesses.

Internet

Three large electronics companies have recently collaborated to develop an innovative new cell phone. This is an example of which managerial trend?

Interorganizational partnership

Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family-like atmosphere. Which type of corporate culture does Roadtec possess?

Involvement culture

Which of these is true about the business incubator?

It provides shared office space, management support services, and management advice.

In the current external business environment, which of the following is true?

Joint ventures are on the rise.

Which of the following are high-energy people who enjoy handling every detail of their own businesses?

Jugglers

Ally's Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here?

Labor market

A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades?

Legal-political

All of the following are common reasons why small business ventures fail EXCEPT:

Long-term focus

_____ are associated with surface level of organizational culture.

Manners of dress

Which of the following dimensions of the general environment includes all elements that occur naturally on earth?

Natural dimension

Which of these means that people are motivated to excel and pick situations in which success is likely?

Need to achieve

Wendy enjoys making crafts and giving these away as gifts to friends and family. One day, she decided to quit her job and make crafts full-time, selling them on her new company Web site. Which tactic of becoming a business owner did Wendy use?

New business start-up

_____ system draws resources from the external environment and releases goods and services back to it.

Open

_____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

Organizational enviorment

_____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

Organizational environment

Social entrepreneurs are committed to both good business and:

Positive social change

ABC company has made substantial financial gains, but may start to lose the advantages of small size. Which stage of growth is this company experiencing?

Resource maturity

Andrew, a young entrepreneur, feels sure about his ability to win customers through his people skills. He is comfortable with his ability to handle technical details and feels that he is able to keep his business moving. This most closely relates to which personality trait of entrepreneurs?

Self-confidence

What is the most common way that entrepreneurs finance the start-up of a new business?

Self-financing from savings or credit cards

"Just Do It" is Nike's:

Slogan

____ combines creativity, business smarts, passion, and hard work of the traditional entrepreneur with a mission to change the world for better.

Social entrepreneurship

_____ environment consists of demographic factors, such as population density.

Sociocultural

Which of these refers to an unincorporated business owned by an individual for profit?

Sole proprietorship

Which of these offers the advantage that the entrepreneur has the ability to develop and design the business in the entrepreneur's own way?

Start a new business

Marion is an entrepreneur. At this stage of his company's growth, his main concerns are do we have enough customers and money. What stage of growth is Marion's company in?

Start-up

_____ is a narrative based on true event that is repeated frequently and shared by organizational employees.

Story

____ was one of the top 10 fastest-growing franchises in 2008.

Subway

At which stage of growth is the company if it is solidly based and profitable?

Success

Janelle is very innovative and attentive to detail. As she starts her own company, she leads her employees and ensures that every detail is attended to. As her company grows, she finds it more difficult to deal with and motivate her employees. She is more interested in the product. What stage of growth is Janelle's company going through?

Success

SweetTooth Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment?

Suppliers

_____ is(are) included in an organization's task environment.

Suppliers

Connie, a single mother and home-business entrepreneur, enjoys running her own business. However, because she is busy balancing work and family, she does not foresee her home business growing significantly in the near future. Connie can best be described as what type of entrepreneur?

Sustainer

The Swingset Company is at the stage where if financing is available and it is properly managed, rapid growth can occur. What stage is the Swingset Company experiencing?

Takeoff

Melissa is a very good middle manager. However, she has long wanted to open her own business. Which of Melissa's characteristics is not consistent with entrepreneurship?

Taryn tends to put things off till later.

Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in?

Task environment

Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?

Technological dimension

According to the Small Business Administration, which of these defines a small business?

The SBA's definition of small business is one that is independently owned and operated and not dominant in its field of action.

Which of the following demographic factors distinguish entrepreneurs from others?

They are likely the children of immigrants.

The most common reason for becoming an entrepreneur is:

To be one's own boss

Which of the following is the psychological characteristic that allows a person to be untroubled by disorder and uncertainty?

Tolerance for ambiguity

Which of the following is NOT an appropriate legal structure for an entrepreneurial company?

Trade alliance

What percentage of women entrepreneurs have employees?

Twenty

Which of these means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes?

Uncertainty

What is likely to happen to organizations that pay little attention to either cultural values or business results?

Unlikely to survive for long.

Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture. The company uses bold coloring with expensive accents in all office décor. This exemplifies which level of corporate culture?

Visible artifacts

. Sharon is a manager at Softest Tissue Corporation. She is faced with an interesting problem. One of her employees has been cheating the company out of expense money. Sharon must decide whether or not to fire this employee. In this role, Sharon is acting as: a. a moral agent. b. an ethical theorist. c. a symbolic leader. d. an authoritarian leader. e. an obstructive manager.

. _____ to ethical decision-making is consistent with due process, free consent, privacy, freedom of conscience and free speech. a. Moral-rights approach b. Individualism approach c. Utilitarian approach d. Justice approach e. Dual-economic approach

21. A social entity that is goal directed and deliberately structured is referred to as a(n): a. organization. b. management. c. employee. d. student. e. task.

23. The degree to which an organization achieves a stated goal refers to: a. effectiveness. b. synergy. c. conceptual skill. d. efficiency. e. human skill.

33. Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which management philosophy? a. Administrative principles approach b. Bureaucratic approach c. Scientific management approach d. Humanistic approach e. Behavioral sciences approach

33. _____ are most important at the top management level. a. Conceptual skills b. Human skills c. Technical skills d. Project skills e. All of these

35. Sabrina recently helped her subordinates at work resolve an interpersonal conflict by listening to the problem and serving as a mediator. This is an example of use of which management skill? a. Human b. Strategic c. Technical d. Conceptual e. Analytical

36. Which of the following skill is the manager's ability to work with and through other people and to work effectively as a group member? a. Human b. Conceptual c. Technical d. Intellectual e. Planning

42. A "dairy farm" view of management, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by: a. human relations management. b. human resource perspective. c. behavioral science approach. d. management science perspective. e. none of these.

45. Theory X and Theory Y was developed by _____. a. Douglas McGregor b. Henry Gantt c. Max Weber d. Mary Parker Follett e. Frank Gilbreth

46. Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore they need to be controlled and directed. Beth is a: a. theory X manager. b. theory Y manager. c. realistic manager. d. theory Z manager. e. theory J manager.

47. According to Douglas McGregor, the classical perspective on management is consistent with which of the following? a. Theory X manager b. Theory Y manager c. Theory Z manager d. Theory A manager e. None of these

47. The most important responsibilities for _____ managers include communicating a shared vision for the organization and shaping corporate culture. a. top b. middle c. first-line d. leading e. organizing ANSWER: a

5. When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of _____. a. planning b. organizing c. leading d. controlling e. dreaming

51. The management science perspective emerged after World War II to treat problems associated with: a. modern global warfare. b. environmental issues. c. employee involvement. d. Germany. e. improving manufacturing.

53. Within his role as a financial accountant, Roger uses the capital asset pricing model and other mathematical tools to help clients keep track of their finances. Which perspective or approach does Roger apply most at his work? a. Quantitative perspective b. Qualitative perspective c. Humanistic approach d. Behavioral science approach e. Scientific management approach

54. The _____ emphasized the importance of understanding human behaviors, needs, and attitudes in the workplace as well as social interactions and group processes. a. humanistic perspective b. classical perspective c. scientific management d. bureaucratic organizations e. contingency perspective

57. Calvin Strine is the office manager of a local accounting firm. His level in the management hierarchy is that of a(n): a. first-line manager. b. middle manager. c. top manager. d. consultant. e. operative.

62. Georgia, an airline CEO, often looks for patterns of movement within the airline industry, focusing on the qualities of rhythm, flow, direction, shape, and networks of relationships. This type of activity, referred to as _____ thinking, allows Georgia to see the structures that underlie complex situations within the industry and company. a. systems b. qualitative c. quantitative d. conceptual e. contingency

64. It is often difficult to make decisions about subsystems because they are _____. a. interdependent b. independent c. managed differently d. filled with employees e. organizationally based

A new drug has not been approved by the FDA to sell in the U.S. because further testing is needed. The company has a chance to sell its product in another country immediately to start recovering the costs of R & D and production three years ahead of time. This example places the decision in which of the categories from the text? a. The ethical domain b. The domain of free choice c. The legal domain d. The obstructive category e. The protective domain

An example of an ethical structure is: a. chief ethics officer. b. a formal statement of company values. c. an equal opportunity policy. d. whistle-blowing. e. corporate speech.

Caleb is a manager at Computer-Care Company. He is expected to consider the effort of each decision alternative on all parties and select the one that optimizes the satisfaction for the greatest number of people. This is an example of the: a. utilitarian approach. b. individualism approach. c. moral-justice approach. d. justice approach. e. soft-line managerial approach.

Disk Replacement Services has just completed a procedure manual to handle employee grievances. One of the main criteria is to make it clear to employees that rules will be administered fairly and consistently. Disk Replacement operates on: a. the procedural justice approach. b. the utilitarian approach. c. the individual approach. d. the defensive approach. e. the free-choice approach.

In what stage of personal moral development is a person mostly concerned with external rewards and personal consequences of an action? a. Preconventional b. Conventional c. Principled d. Discretionary e. None of these

Individualism is most closely related to: a. social responsibility. b. free choice. c. economic responsibility. d. codified law. e. togetherness.

Robbie's Robots decided to continue operations at one plant while shutting down another. The decision was justified on the basis of what was best for the total corporation. This is an example of the: a. utilitarian approach. b. individualism approach. c. moral-justice approach. d. justice approach. e. illegal approach.

Statements that define fundamental values and reference organizational responsibilities, products and employees are often called _____. a. principle-based b. policy-based c. ethically-based d. codified e. codes of organizational integrity

The _____ leadership style matches with the preconventional level of personal moral development. a. autocratic b. team oriented c. servant leadership d. guiding/encouraging e. transforming

The moral rights approach that deals with performing experimental treatment on unconscience trauma patient is the: a. right of free consent. b. right to privacy. c. right of freedom of conscience. d. right of free speech. e. right of due process.

Which of these employee behaviors matches with the postconventional level of personal moral development? a. Empowered employees, full participation b. Task accomplishment c. Act in own interest d. Work group collaboration e. Autocratic

Which of these is true about the policy a bank adopts toward its investing of depositor's money? a. It is an expression of its philosophy of social responsibility. b. It is important only to the community. c. It has no ethical implications. d. It would represent its personal state of moral development. e. All of these.

With a philosophy of _____, managers weave environmental and social concerns into every strategic decision, revise policies and procedures to support these efforts and goals. a. sustainability b. conservation c. ethics d. preservation e. human concerns

Before opening his own business, Kareem was writing a report that details the specifics of his ideas and future business operations. This document is known as

a business plan.

An artificial entity created by the state and existing apart from its owners is known as

a corporation.

A group of companies or individuals that invests money in new or expanding businesses for ownership and potential profits is known as

a venture capital firm.

A venture capital firm wants to invest in businesses with a high rate of return. In return, they will

all of these.

An entrepreneur

all of these.

During the latter stages of entrepreneurial growth, the manager

all of these.

Ami believes that such things as luck or chance will determine her future success. Ami has

an external locus of control.

The belief by individuals that their future is not within their control, but rather is influenced by some external force is considered

an external locus of control.

38. The findings provided by the Hawthorne Studies provided the impetus for the _____, despite flawed methodology or inaccurate conclusions. a. classical perspective b. humanistic perspective c. scientific management d. bureaucratic organizations e. contingency perspective

39. A social group within an organization is part of the: a. formal organizational structure. b. informal organization. c. scalar chain. d. reorganization process. e. top management level.

40. A significant contribution of Chester Barnard was the concept of: a. bureaucracy. b. the informal organization. c. total quality management. d. scientific management. e. traditional theory of authority.

41. The biggest mistake that many managers make is the failure to: a. clarify direction. b. communicate effectively. c. display compassion to employees. d. create employee recognition programs. e. focus on productivity.

41. The human resources perspective of management links motivation theories with _____. a. top management b. employee tasks c. floor managers d. efficiencies e. profit maximization

44. Tommy believes his employees are responsible, creative, and able to work with minimal direction. He is a: a. theory X manager. b. theory Y manager. c. theory Z manager. d. theory A manager. e. contingency theory manager.

44. _____ is not a force affecting transition from the old workplace to the new workplace. a. Focus b. Insourcing c. Workforce d. Technology e. Pace

50. Donna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management hierarchy is that of a(n): a. first-line manager. b. middle manager. c. top manager. d. chief executive officer. e. operative.

56. Temporary management professionals responsible for a temporary work project that involves the participation of people from various functions and levels of the organization are called _____. a. middle managers b. project managers c. interim managers d. first line managers e. functional managers

56. The management science perspective applies all of the following to managerial problems EXCEPT: a. statistics. b. qualitative techniques. c. mathematics. d. quantitative techniques. e. all of these are correct.

59. Which of these managers are responsible for the manufacturing and marketing departments that make or sell the product or service? a. Top b. Line c. First-line d. Staff e. Project

6. Strong anti-American sentiments in many parts of the world exemplify the effect of: a. economic forces. b. political forces. c. demographic forces. d. technological forces. e. human relations forces. ANSWER: b POINTS: 1 DIFFICULTY: 3 REFERENCES: 39 LEARNING OBJECTIVES: MGMT.DAFT.12.02-01 - 02-01 NATIONAL STANDARDS: United States - BUSPROG: Analytic STATE STANDARDS: United States - LA - DISC: Environmental Influence KEYWORDS: Bloom's: Knowledge OTHER: A

63. 10 + 10 = 25 reflects which of these? a. Entropy b. Synergy c. Open system d. Closed system e. Weberian math

65. After decades of being a manager, Jeffrey has learned that an organizational structure that is effective for one company is likely to be ineffective for a different company. This knowledge reflects which current management perspective? a. Systems thinking b. Contingency view c. Total quality management d. Benchmarking e. Scientific management view

79. If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a: a. figurehead. b. liaison. c. negotiator. d. monitor. e. spokesperson.

88. One of the roles that a small business manager may emphasize over their counterpart in a large organization is _____. a. information processing b. spokesperson c. liaison d. resource allocator e. leader

89. Since not-for-profit organizations do not have a conventional _____, managers may struggle with the question of what constitutes results and effectiveness. a. hierarchy b. bottom line c. information system d. decision-making process e. structure

90. A manager in for-profit business focuses primarily on _____, while a manager of a non-profit focuses on _____. a. the bottom-line; employee morale b. the bottom-line; social impact c. profitability; customer satisfaction d. market share; the bottom-line e. customer satisfaction; organization reputation

91. Which of the following is a characteristic of a traditional management approach? a. Managers play the role of an enabler. b. Managers supervise team members' tasks. c. Managers constantly mobilize for change. d. Managers lead and empower teams. e. Managers encourage conversation and collaboration.

92. Managers, in today's work environment, rely less on _____ and more on _____ leadership. a. coordination and communication; control and command b. autocratic; empowering c. empowerment and innovation; productivity and efficiency d. effectiveness and efficiency; quality and profit e. ethics and social responsibility; profit and cost-savings

An organization's decision to produce a new product is in the: a. domain of codified law. b. domain of free choice. c. domain of ethics. d. domain of compensatory justice. e. domain of social responsibility.

Most people have learned to conform to expectations of good behavior expected by colleagues, family, friends, and society. They are in what stage of moral development? a. Preconventional b. Conventional c. Discretionary d. Principled e. Traditional

The assumption that "If it's not illegal, it must be ethical," ignores which of the following? a. Domain of codified law b. Domain of ethics c. Domain of free choice d. Discretionary responsibility e. Domain of symbolism

The conventional stage of moral development is best described by which of the following statements? a. I won't do that because the boss will be upset with me. b. Everybody else is doing it, so it must be okay. c. I know this is not right, and I will not do it, even if everyone else is. d. What am I going to get from making this decision? e. All of these.

The decision by ABC International to downsize and reduce its labor force is in the: a. domain of codified law. b. domain of free choice. c. domain of ethics. d. social responsibility. e. none of these.

The relationship between social responsibility and financial performance has been shown to be _____. a. non-existent b. positive c. negative d. not important e. a reflection of top leadership

When an official is given the responsibility of overseeing all aspects of ethics and legal compliance. S/he is referred to as: a. a whistle-blower. b. a chief ethics officer. c. vice-president of human resource management. d. a yes-man. e. a political play.

When everyone is pursuing self-direction, the greater good is ultimately served because people learn to accommodate each other in their own long-term interest is an example of the_____. a. utilitarian approach b. individualism approach c. moral-justice approach d. justice approach e. social responsibility

Which ethical approach are companies citing to justify their policing of employee's personal habits on and off the job, such as alcohol and tobacco consumption? a. Justice approach b. Utilitarian approach c. Individualism approach d. Moral-justice approach e. Discretionary responsibility

Which of the following is NOT one of the moral rights that could be considered during decision-making? a. The right to free consent. b. The right to invade privacy. c. The right to free speech. d. The right of freedom of conscience. e. The right to life and safety.

Which of these is the disclosure by an employee of an illegal activity? a. Tattling b. Whistle-blowing c. Organizational communication d. The filing of a disclosure statement e. Snooping

_____ is considered a decision that enables an individual or company to benefit at society's expense. a. A legal behavior b. An unethical behavior c. An economic responsibility d. A discretionary responsibility e. A responsible behavior

_____ is the responsibility that goes beyond societal expectations to contribute to the community welfare. a. Ethical responsibility b. Discretionary responsibility c. Economic responsibility d. Legal responsibility e. Technical responsibility

_____ matches with the preconventional level of personal moral development. a. Work group collaboration b. Task accomplishment c. Empowered employees d. Full participation e. Transforming

Entrepreneurs tend to

be impatient.

Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, every day consumers, and federal banking officials to address key issues in the banking industry. Roberta's role can best be described as _____.

boundary-spanning

22. According to Weber's ideas on bureaucracy, organizations should be based on which of these? a. Personal loyalty b. Personal c. Rational authority d. Family ties e. Charismatic authority

29. _____ skills is the cognitive ability to see the organization as a whole and the relationship among its parts. a. Human b. Resource allocation c. Conceptual d. Negotiation e. Technical

37. Which skill includes specialized knowledge and analytical ability? a. Conceptual b. Human c. Technical d. Controlling e. Planning

39. Organizations often lose good employees because front-line managers fail to: a. give direction. b. offer challenge. c. show respect. d. show recognition. e. listen to new ideas.

48. Marley is the executive director of the local Community for Critters. Her level in the management hierarchy is that of a(n): a. first-line manager. b. middle manager. c. top manager. d. consultant. e. operative.

49. Organizational development is one specific set of management techniques based in the _____ approach. a. management science b. systems theory c. behavioral sciences d. scientific management e. quantitative

5. Which of the following best describes Terrance's position as a project manager? a. He is responsible for several departments that perform different functions. b. He is required to have significant human skills. c. He is responsible for self-contained division and all the departments within it. d. He supervises employees with similar training and skills. e. All of these.

50. The Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of which management approach? a. Administrative principles approach b. Bureaucratic approach c. Behavioral sciences approach d. Humanistic approach e. Scientific management approach

54. Kyle Erckard, manager of the jewelry division of a major dept. store, coordinated the work of several people across several departments to accomplish a $500,000 fundraising for an animal shelter. He can best be described in his fundraising activities as a(n): a. top manager. b. middle manager. c. project manager. d. first-line manager. e. operative manager.

55. Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was _____. a. money b. days off c. human relations d. lighting e. free food

59. The most recent subfield of the quantitative perspective is _____, which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner. a. operations research b. operations management c. information technology d. systems thinking e. infrastructure development

60. The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. This philosophy is consistent with the concept of _____. a. transformation b. entropy c. synergy d. feedback e. quality

66. _____ specifies a goal of no more than 3.4 defects per million parts. a. Benchmarking b. Total quality management c. Six sigma d. Balanced scorecard e. Jugaad

67. In _____, every situation is viewed as unique. a. a universalist view b. a contingency view c. a case view d. a scientific management view e. none of these

67. Shyloh is a research analyst who gets things done mostly through her own efforts, relying on herself rather than others. Shyloh can best be described as a(n): a. first-line manager. b. middle manager. c. individual performer. d. top manager. e. functional manager.

69. A consultant who recommends the effectiveness of sensitivity training to every organization he serves is violating the basics of which of the following perspectives? a. Efficiency perspective b. Universalist perspective c. Contingency perspective d. Scientific management perspective e. Quantitative perspective

7. The nineteenth and early twentieth centuries saw the development of which management perspective? a. The human relations movement b. The behavioral sciences approach c. The classical perspective d. The quantitative management approach e. The TQM approach

72. Elements of TQM include: a. employee detachment. b. focus on profits. c. benchmarking. d. accidental improvement. e. all of these.

73. _____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it. a. TQM b. Continuous improvement c. Benchmarking d. Empowerment e. MBO

75. Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers? a. E-commerce b. E-business c. Supply chain management d. Knowledge management e. Customer relationship management

A situation that arises when all alternative choices or behaviors have been deemed undesirable because of the potentially negative ethical consequences, making it difficult to distinguish right from wrong, is considered: a. a moral agent. b. a social responsibility. c. an ethical dilemma. d. an ethical standard. e. discretionary responsibility.

Anne Chinoda, top executive at Florida Blood Centers, is under pressure to resign because she took a $71,000 pay increase just months before she laid off 42 employees. Chinoda's decision lies in the: a. domain of codified law. b. domain of free choice. c. domain of ethics. d. domain of social responsibility. e. none of these.

Any group within or outside the organization that has a stake in the organization's performance is called: a. a supplier. b. an international customer. c. a stakeholder. d. OPEC. e. a trade association.

Human beings have fundamental rights and liberties that cannot be taken away by another individual's decision. This ethical decision making approach is known as the: a. utilitarian approach. b. individualism approach. c. moral-rights approach. d. dualism approach. e. none of these.

People making decisions based on an internal set of beliefs that has more meaning to them than the expectations of others: a. are in the preconventional level of moral development. b. are in the conventional level of moral development. c. are in the principled level of moral development. d. do not care what people think of them. e. none of these.

The golden rule "do unto others as they would do unto you" is: a. an example of the utilitarian approach to ethical behavior. b. representative of the moral-justice approach to moral decision making. c. an example of the values that guide the individualism approach to ethical behavior. d. silly and outdated. e. an example of the justice approach to ethical behavior.

The great majority of managers operate at the: a. preconventional level. b. principled level. c. conventional level. d. postconventional level. e. autocratic level.

The thinking underlying the domain of ____ is the closest to the justice approach. a. social responsibility b. free choice c. law d. discretionary responsibility e. ethics

When the USS Indianapolis sank after being torpedoed, one Navy pilot disobeyed orders and risked is life to save men who were being picked off by land sharks. The Navy pilot was operating from the _____ level of moral development. a. preconventional b. conventional c. postconventional d. lowest e. conservative

Which of the following is NOT a normative ethics approach? a. Utilitarian approach b. Individualism approach c. Social responsibility approach d. Moral-rights approach e. All of these are normative approaches as described in the text.

Which of the following refers to the code of moral principles and values that govern behaviors with respect to what is right and wrong? a. Social responsibility b. Free domain c. Ethics d. Codified law e. Discretionary responsibility

Which of the following stages is the stage of personal moral development in which an individual develops an internal set of standards and values? a. Preconventional b. Conventional c. Principled d. Discretionary e. Social

Which of these employee behaviors matches with the conventional level of personal moral development? a. Task accomplishment b. Empowered employees c. Work group collaboration d. Full participation e. Act in own interest

_____ includes behavior that is not always written down and may actually not serve an organization's bottom-line. a. Legal responsibility b. Economic responsibility c. Ethical responsibility d. Discretionary responsibility e. None of these

_____ is economic development that generates wealth and meets the needs of their current generation while focusing on future generations. a. Ethical management b. Activist strategy c. Sustainability d. Market strategy e. Future management

_____ refers to the concept that different treatment of people should not be based on arbitrary characteristics. a. Procedural justice b. Compensatory justice c. Distributive justice d. Organizational justice e. Moral-justice

Symbols, stories, and heroes are important because they:

communicate the significant values of an organization

All of the following are types of corporate cultures:

consistency culture. adaptability culture. involvement culture. achievement culture.

A(n) ____ has a legal life of its own.

corporation

The people and organizations in the environment who acquire goods or services from the organization are:

customers

. All of the following are examples of special interest groups except: a. professional associations. b. trade associations. c. political action committees. d. courts. e. consumerists.

. Which of these best illustrates the preconventional stage of moral development? a. Everybody else is doing it, so it must be okay. b. What would my boss think if I did this? c. I know this is not right, and I will not do it, even if everyone else is. d. What am I going to get from making this decision? e. All of these.

1. _____ focuses on managing the whole organization to deliver quality to customers. a. Bureaucracy b. Theory Z c. Management-by-objective d. Total quality management e. Organization-customer relationship

34. The _____ refers to a chain of authority extending from top to the bottom of the organization and including every employee. a. unity of command b. division of labor c. unity of direction d. scalar chain e. none of these

38. Which of the following is most important at lower organizational levels? a. Planning skills b. Human skills c. Conceptual skills d. Technical skills e. None of these

43. Maslow's hierarchy of needs started with which of these needs? a. Esteem b. Love c. Safety d. Physiological e. Belongingness

46. Sally is vice president of administration at a large non-profit charity for animals. She most likely falls within which management level? a. CEO b. Line employee c. Staff manager d. Top manager e. Middle manager

49. Consider the following three managers from Outrageous Outfitters, Inc. Tiffany Blanchard is the president, Timothy Thompson is the director of marketing, and Karen Baxter is a maintenance supervisor. Which of the following statements is true? a. Karen Baxter does more planning than Tiffany Blanchard. b. Timothy Thompson does more leading than Karen Baxter. c. Tiffany Blanchard does more controlling than Timothy Thompson. d. Tiffany Blanchard does more planning than Karen Baxter. e. None of these.

57. Operations research grew out of World War II groups and is based on _____. a. group dynamics b. employees in crisis c. production in turbulent times d. mathematical equations e. a humanistic approach

58. Which of the following best describes Stacey's position as a functional manager? a. She is responsible for several departments that perform different functions. b. She organizes people across departments to perform a specific task. c. She is responsible for a self-contained division and all the departments within it. d. She supervises employees with similar training and skills. e. None of these.

58. Which of the following refers to financial managers and others who base their decisions on complex quantitative analysis, under assumption that using advanced mathematics and technology can accurately predict how the market works? a. Stems b. Yuppies c. Quals d. Quants e. Fins

6. Which of the following is a function of management? a. Human resources b. Raw materials c. Efficiency d. Planning e. Effectiveness

61. _____ are responsible for departments that perform a single task and have employees with similar training skills. a. Top managers b. Middle managers c. General managers d. Functional managers e. First-Line managers

64. Research shows that managers enjoy all of the following except: a. networking. b. innovation. c. leading others. d. managing time. e. all of these.

65. Of all management duties, one of the things managers like the least is: a. financial planning. b. controlling activities. c. planning for future decisions. d. handling paperwork. e. networking.

68. In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives? a. Participative view b. Universalist view c. Autonomy view d. Contingency view e. Humanist view

7. Chester Bernard felt that _____ could help a poorly managed organization. a. bureaucracy b. line managers c. efficiencies d. informal relations e. top/down flow of information

70. Which of the following is often considered the "father of the quality movement?" a. Weber b. Gilbreth c. Follett d. Deming e. Gehrke

76. Which of the following uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data? a. Supply Chain Management b. Learning Organizations c. Scientific Management d. Customer Relationship Management e. The Humanistic Approach

77. Which of the following is identified as a recent trend that has staying power? a. Corporate takeovers b. Hedging c. Insourcing d. Relationship management e. Task management

83. Maintaining information links are the activities consistent with the _____ role. a. leader b. spokesperson c. monitor d. liaison e. entrepreneur

A code of _____ is a formal statement of the company's values concerning ethics and social issues. a. integrity b. trust c. citizenship d. ethics e. honesty

A recent poll found that _____ percent of people surveyed say corporate America's moral compass is pointing in the wrong direction. a. 10 b. 29 c. 52 d. 76 e. 98

According to the book's model for judging corporate social performance, social responsibility is divided into what into four sections? a. Ethical, legal, technical, and rational b. Mandatory, technical, discretionary, and economic c. Legal, mandatory, economic, and ethical d. Discretionary, legal, economic, and ethical e. None of these

Most of the laws guiding human resource management are based on the: a. utilitarian approach. b. moral-rights approach. c. individualism approach. d. justice approach. e. collectivism approach.

Regarding the levels of personal moral development, the majority of managers operate at the _____ level. a. preconventional b. autocratic c. postconventional d. conventional e. transformative

Sexual harassment is unethical because it violates an important part of which approach to ethical behavior? a. The utilitarian approach b. The individualism approach c. The justice approach d. The moral-rights approach e. The defensive approach

The _____ refers to the ethical concept that moral decisions are those that best maintain the rights of those people affected by them. a. individualism approach b. justice approach c. utilitarian approach d. moral-rights approach e. discretionary responsibility approach

The ethical decision approach that requires persons to be guided by standards of equity, fairness and impartiality is the: a. moral-rights approach. b. individualism approach. c. utilitarian approach. d. justice approach. e. discretionary responsibility.

What type of a stakeholder would a nature conservation group be for a paper manufacturing company? a. Supplier b. Competitor c. Employee d. Special interest group e. None of these

Which of the following is a(n) is the individual who must make an ethical choice in an organization? a. The symbolic leader b. An obstructive manager c. The defensive individual d. The moral agent e. An authoritarian manager

Which of the following is not a concern to managers under the justice approach? a. Compensatory justice b. Distributive justice c. Procedural justice d. Obstructive justice e. All of these

Which of the following responsibilities is purely voluntary and is guided by a company's desire to make social contributions not mandated by economics, law, or ethics? a. Ethical b. Economic c. Legal d. Discretionary e. Stakeholder

With respect to appropriate corporate behavior, what society deems _____ as important. a. ethical responsibility b. discretionary responsibility c. economic responsibility d. legal responsibility e. moral responsibility

One of the first characteristics or points of a successful business plan is

demonstrate a clear, compelling vision that creates an air of excitement.

Entrepreneurs who aspire to start online businesses implement all the following steps EXCEPT:

determine physical location.

The drawback(s) of proprietorship include

difficulty in obtaining financing.

1. Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a: a. top level manager. b. project manager. c. general manager. d. first-line manager. e. functional manager.

10. Which of the following is not a function of management? a. Plan b. Control c. Organize d. Lead e. Performance

14. _____ is considered the "father of scientific management." a. Frank B. Gilbreth b. Elton Mayo c. Henry Gantt d. Douglas McGregor e. Frederick W. Taylor

36. A key finding in the Hawthorne studies was which of these? a. Stronger lighting increased productivity. b. More money resulted in increased productivity. c. Productivity declined in all experiments. d. Higher temperatures reduced productivity. e. Human relations increased productivity.

42. Critical management missteps include: a. poor communication skills. b. reactionary behavior. c. inability to build a team. d. failure to adapt. e. all of these.

45. What is the main concern of first-level managers? a. Monitoring the external environment and determining the best strategy to be competitive b. Putting top management plans into action across the organization c. Allocating resources and coordinating teams d. Linking groups of people e. Facilitating individual performance

48. The behavioral sciences approach is based on which of the following disciplines? a. Anthropology b. Economics c. Sociology d. Psychology e. All of these

52. Which of these refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity? a. Scientific management perspective b. Human resource perspective c. Management science perspective d. Behavioral sciences approach e. Human relations movement

52. _____ managers are responsible for departments that perform a single functional task and have employees with similar training and skills. a. Top b. Middle c. First-line d. Bottom e. Functional

61. From the 1950s until today, which management perspective has remained the most prevalent? a. Systems b. Qualitative c. Scientific management d. Quantitative e. Humanistic

74. The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as: a. benchmarking. b. empowerment. c. systems theory. d. contingency perspective. e. continuous improvement.

81. The _____ role involves resolving conflicts among subordinates between the managers department and other departments. a. resource allocator b. entrepreneur c. negotiator d. liaison e. disturbance handler

Examples of unethical behavior toward _____ include a hostile work environment and violations of health and safety rules. a. customers b. financiers c. society d. suppliers e. employees

Of the following, which may whistle-blowers suffer? a. Job loss b. Ostracism by coworkers c. Transfer to lower-level position d. Hostile work environment e. All of the above

Only about _____ percent of American adults reach the level-three stage of moral development. a. two b. four c. eleven d. fifteen e. twenty

Primary stakeholders of an organization include: a. employees. b. customers. c. investors and shareholders. d. suppliers. e. all of these.

The concept that the party responsible should compensate individuals for the cost of their injuries is referred to as: a. distributive justice. b. injury justice. c. procedural justice. d. organizational justice. e. compensatory justice.

The decision by Paula Reid, the manager who statted the U.S. Secret Service prostitution scandal in Catagena, was based largely on the _____ approach a. justice b. moral-rights c. obstructive d. individualism e. practical

Which of the following concepts argues that organizations can find innovative ways to create wealth at the same time they are preserving natural resources? a. Preservation b. Conservation c. Environmentalism d. Protectionism e. Sustainability

____ is NOT included in the model of personal moral development described in your text. a. Preconventional level b. Conventional level c. Principled level d. Postconventional level e. All of these are included in the model

_____ is not part of the structures and systems pillar of an ethical organization. a. Corporate culture b. Code of ethics c. Ethics committee d. Whistle-blowing mechanisms e. Rewarding ethical behavior

_____ matches with the postconventional level of personal moral development. a. Team oriented b. Autocratic c. Guiding/encouraging d. Coercive e. Servant leadership

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the:

economic dimension.

All of these are a part of an organization's task environment except _____.

employers

A(n) ____ is someone who recognizes a viable idea for a business product or service and carries it out.

entrepreneur

Being interested in computers, Jose Cohata came up with an idea of personalizing the screen saver programs with family pictures. After trying a couple of programs, Jose started marketing this service to neighbors and area businesses. Jose's activities can be described as a(n)

entrepreneurship

Heroes are important to an organization due to the fact that they:

exemplify key values of the organization. exemplify a strong corporate culture. serve as examples to other employees.

The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is:

expressed values and beliefs.

The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is:

expressed values and beliefs.

All of these are entrepreneurial characteristics EXCEPT

external locus of control.

The adaptability culture emerges in an environment that requires _____ response and _____ decision making.

fast; high-risk

The _____ environment represents the outer layer of the environment and affects organizations _____.

general; indirectly

What is the primary goal of the social entrepreneur?

improving society

The involvement culture has a(n) _____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment.

internal

Lauren Dean strongly believes in her abilities and feels that she controls her own destiny. She can be described as having a(n)

internal locus of control.

The consistency culture has a(n) _____ focus and an orientation for a _____ environment.

internal, stable

The _____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries.

international dimension

Companies can reduce boundaries and increase collaboration with other organizations by creating:

interorganizational partnerships.

All of the following are types of corporate culture

involvement culture. consistency culture. adaptability culture. achievement culture.

The _____ represents people in the environment who can be hired to work for the organization.

labor market

The internal environment within which managers work includes all of the following except _____.

labor market

The ____ is the driving force during the early stages of development of a business.

leader's vision

The _____ dimension of the general environment includes federal, state, and local government regulations.

legal-political

When two or more organizations combine to become one, it is referred to as a:

merger

The majority of the incubators are operated by

non-profit organizations.

Culture tends to differ between _____, but appears similar within _____.

organizations, industries

Many organizations are adapting to the environment by developing more of a(n) _____ relationship rather than a(n) _____ relationship with competitors.

partnership, adversarial

Blake, Madison and Sean started selling computer software on college campuses under the name Student Software Company. Each person contributed $1500 toward start-up costs and agreed on dividing costs and profits equally. The legal structure for the company can best be described as a

partnership.

Animal-One is a campaign organization that drums up public awareness about the use of animals in cosmetic testing. The group condemns traditional cosmetic companies while promoting smaller, all-natural companies that do not test on animals. Animal-One can best be described as a(n):_____.

pressure group

An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a(n):

pressure group.

Vaughn Hager started his one-man consulting business under the name Hager Associates. The legal structure for the company can best be described as a(n)

proprietorship

An organization's _____ is a part of its internal environment.

salespeople

A high-performance culture is based on all of the following except:

singular focus on business results

A high-performance culture is based on all of the following except:

singular focus on business results.

A _____ represents a phrase or sentence that succinctly expresses a key corporate value.

slogan

When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in _____ environment.

sociocultural

Samuel Rohrer is providing consumers with a new, unique business. The stage of the growth where his business has demonstrated that it is a workable business entity is considered the

survival stage.

If a small business owner enjoys the chance to balance work and personal life, he would be considered a(n)

sustainer

An object, act, or event that conveys meaning to others is referred to as a:

symbol

During the ____ stage, the company will need to make greater use of budgets, standard cost systems, and statistical reports.

takeoff

Formal planning, such as a strategic plan, is usually instituted during which stage?

takeoff

The key problem, at the ____ stage of growth, is how to grow rapidly and finance that growth.

takeoff

Managers must tailor their planning, organizing, leading, and controlling to fit

the current stage of growth.

Culture can be defined as

the set of key values, beliefs, understandings, and norms shared by members of an organization.

Culture can be defined as:

the set of key values, beliefs, understandings, and norms shared by members of an organization.

In a joint venture between large and small businesses, large businesses can provide all of the following except:

top level management.

If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's:

Management test 1 Chp. 1-6

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