Managing People

Individuals who feel they have been discriminated against must file a complaint with the Equal Employment Opportunity Commission (EEOC) or a similar state agency within ________ days of the incident.

180

Which of the following is true about how the Equal Employment Opportunity Commission (EEOC) responds to a claim of discrimination?

If the EEOC cannot come to an agreement with an offending employer, it can issue a 'right to sue' letter to the alleged victim

Which of the following statements about organizational socialization is false?

Research shows that realistic job previews do not help reduce turnover

Alliance Partners, Strategic Knowledge Workers, Supporting Labor and Core Employees describe

The four types of employees identified by the Human Capital Architecture

Values represent beliefs that influence behaviors ________; attitudes relate to behavior ________.

across all situations; toward specific targets

The culture of attitudes include

affective, cognitive, and behavioral

Petra made a large mistake on a report she submitted to her boss, and it ended up costing the company a significant amount of money. When asked why this had occurred, she blamed one of her coworkers for giving her erroneous information for the report. Petra is expressing

an external locus of control

________ are the phases of organizational socialization.

anticipatory, encounter, and change and acquisition

The director of a movie auditions only white males to play the role of Abraham Lincoln in a biographical film on Lincoln's life. This is an example of

bona fide occupational qualification

Which type of organizational culture has been shown by research to be most strongly related to job satisfaction?

clan

Tony believes that cell phone use—even in restaurants—helps people manage their busy lives. Tony's belief reflects the ________ component of his attitude.

cognitive

Which of the following is not one of the predominant models of the causes of job satisfaction?

cognitive dissonance

________ provides broad and useful ways to describe personality in terms of our individual differences in self-efficacy, self-esteem, locus of control, and emotional stability.

core self-evaluation

Under ________, intent is irrelevant.

disparate impact

Market cultures:

drive toward productivity, profit, and customer satisfaction

Owen leads a team tasked with developing a client tracking system. He is nervous and worried, afraid that if this assignment doesn't go well, he won't be promoted. Jack, a team member, is relaxed, unworried, and secure in the feeling that they have all the necessary resources and talents to make this work. Jack is likely to score high on

emotional stability

In which stage of the organizational socialization process would an onboarding program be provided?

encounter

During the strategic implementation stage of the strategic management process, an organization

ensures that it has skilled employees in place

Which of the following agencies is responsible for enforcing Title VII of the Civil Rights Act and the Americans with Disabilities Act?

equal employment opportunity commission

________ values are the explicitly stated values and norms that are preferred by an organization.

espoused

People who are outgoing, talkative, sociable, and assertive are likely to score high on

extraversion

Which of the following statements is true of disparate treatment and disparate impact?

for there to be discrimination under disparate treatment, there has to be intentional discrimination

Which of the following is a disability under the Americans with Disabilities Act?

heart disease

General Widgets, Inc., manufactures high-quality widgets. The widget industry is mature and few innovations occur. The widgets have to be built exactly according to particular specifications provided by customers. This requires the use of controlled processes and precise measurements. The company also needs to maintain high efficiency in its production process in order to meet the market demand. For this company, stability is more important than flexibility. Which of the organizational cultures is best suited for General Widgets?

hierarchy culture

________ are the key links between ________ in Ajzen's Theory of Planned Behavior

intentions; attitudes and planned behavior

Which of the following is used by an organization to identify its strengths and weaknesses?

internal analysis

The two dimensions of the competing values framework are

internal-external and stable-flexible

________ intelligence is the potential to understand and regulate oneself.

interpersonal

Halfway through the semester, Samuel quit doing assignments for and going to his advanced accounting class. He attributes this to his poor performance on the first two tests, as well as his lack of talent for accounting; he feels he will do much better as a management major. Samuel is likely to be experiencing

low self efficacy for accounting

A company whose employees have high engagement is likely to have ________ compared to a company with low employee engagement.

lower turnover

Sustainability is the ability of a company to

meet its needs without sacrificing the ability of future generation to meet theirs

Which of the following is a statement that contains information on the customers that will be served, the needs that will be satisfied, and the technology that will be used by the company?

mission

Which of the following statements about organizational culture is true?

organizations tend to have one dominant type of culture

________ is the combination of stable physical, behavioral, and mental characteristics that gives individuals their unique identity.

personality

Counterproductive work behavior (CWB) harms other employees, the organization as a whole, and/or organizational stakeholders such as customers and shareholders. Which of the following is not an example of CWB?

presenting poor financial results at the quarterly meeting

________ is associated with entrepreneurialism

proactivity

Janice creates advertising slogans for the advertising firm that employs her. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. A(n) ________ represents Janice's beliefs.

psychological contract

Sanjay is the manager at a restaurant and offers to promote Linda, a waitress at the same restaurant, in return for sexual favors. This is an example of ________.

quid pro quo harassment

What are factors in contribution to employee engagement?

recognition, high levels of conscientiousness, charismatic managers, motivating jobs

________ is the process through which an organization seeks applicants for potential employment

recruitment

Which of the following statements about self-efficacy is true?

self-efficacy can be developed

Roberto is a manager at XYZ Corporation. Every day, he eats lunch in the company cafeteria so he can learn the latest news and rumors. Roberto is exhibiting his

social awareness

Which of the following analyses uses the difference between the expected representation for minority groups and the actual representation to determine whether the difference between these two values is greater than would occur by chance?

standard deviation rule

Pluto Inc., a large manufacturer of desktops and laptops, has decided to enhance revenues by expanding its product line. It has identified the tablet market as a possible market to expand and has identified Compco Inc. as a potential competitor. Pluto Inc. is currently in the ________ stage of the strategic management process.

strategy formulation

External analysis and internal analysis combined constitute the ________.

swot analysis

The idea of perceived organizational support is that if treated well, employees are motivated by

the norm of reciprocity

Which of the following statements is true of two-way linkages?

the strategic planning function and the human resource management function are interdependent

Jason is working at Sushow Motors. The position, as originally described, involved conducting research with customers. Instead, Jason is answering phones and filing. He's very unhappy and thinks he should find another job. This thought process is

withdrawal cognitions

Which of the following is not a driver or cause of organizational culture?

work attitudes and behaviors