Marketing and Management Compendium
If a casket cost $2000 wholesale and was sold for $7,000, and the average overhead per funeral was $3,500, what would the gross profit be?
$1,500
If a casket cost $1,000 wholesale, and the funeral home's fixed multiple was 5 what would the selling price of the casket be?
$5,000
The rim is part of the casket?
Cap
The efficient utilization and adequate regulation of all revenue, expenditures, and capital rights is?
Financial management
The rubber gasket used on sealer caskets is generally compressed between the rim flange and the?
Top body molding flange
If a funeral home had an average overhead of $3,500 and the wholesale cost of a casket was $1,000 and the funeral director marked his casket up 100%, what would the unit price be?
$5,500
If the total overhead for a funeral home was $65,000 for a fiscal period, and the firm did 100 services, what would the average overhead per service be?
$650
An exterior finish in which the casket surface is coated with a substance that wrinkles as it dries is?
A crinkled finish
A casket in which the sides are vertical or at right angles to the casket bottom is?
A state casket
A casket which has sides that are vertical, or at right angles to the bottom is called?
A state casket
Corrugated fiberboard is a material used in casket shell construction that is classified as?
A wood by product
A burial vault which is closed by placing the dome over the base is called a(n)?
Air seal
An outer enclosure which entraps air via its dome shaped construction uses which of the following closure methods?
Air seal
Methods of figuring a formula price are? 1 - functional 2 - bi-unit 3 - unit
All of these 1 - functional 2 - bi-unit 3 - unit
Any pricing method would be based on? 1 - wholesale casket cost 2 - mark up on wholesale casket costs 3 - average overhead per adult formula service
All of these 1 - wholesale casket cost 2 - mark up on wholesale casket costs 3 - average overhead per adult formula service
A burial vault which is sealed by placing a dome over the base is?
An air seal burial vault
A transfer container which consists of a wooden tray with a corrugated covered for the casket is known as?
An air tray
An eight sided casket is referred to as?
An octagon casket
A container for cremains is called?
An urn
The component part of the throw that hangs down into the body of the casket is the?
Apron
A printed form the funeral home uses specifically for the funeral director and the family to make funeral and financial arrangement is the?
Arrangement form
The sum of a group of sales figures divided by the number of units is known as the?
Average sales
The part of a handle of a casket the casket bearers grasp to lift the casket is called the?
Bar
A procedure that show separately the price of the services to be rendered and the price of the casket is?
Bi unit pricing
A pricing procedure which places a separate price on casket and a separate price on service fee is called?
Bi-unit
An allow of copper, tin and sometimes zinc is?
Bronze
A device upon which caskets are placed on the top of the other for display is known as a?
Casket rack
The selling method in which the funeral director is in the selection room with the family throughout their selection process is the?
Direct presentation method
The grouping of 3 or 4 caskets used to educate the selecting clientele is casket constructions is?
Educational group / Demonstration group
What types of cloth covered exterior has raised designs above the surface of the material?
Embossed
Wood that has been shredded into spaghetti like strings or thin shavings is?
Excelsior
The part of the casket interior which folds out over the top body molding for aesthetic purposes is the?
Extendover
The obtaining and maintaining of adequate work space and funeral equipment?
Facilities management
A price determination method whereby the casket cost is multiplied by a constant factor?
Fixed multiple pricing
A method of pricing which places a price on three separate items of service such as a casket, facilities, and automobiles is called?
Functional
A procedure by which charges are broken down into several major components is?
Functional pricing
The purchasing, pricing, display and sale of merchandise items specific to the funeral service is?
Funeral merchandise
The process of coating ferrous metals with zinc is?
Galvanizing
The number of sheets in ferrous metal necessary to equal approximately one inch of thickness is the?
Gauge
The thickness of a ferrous metal casket is measured in?
Gauge
A strip of metal, plastic or cloth attached to the inside of the casket panel which covers the point where the roll is anchored is the?
Gimp
What is being used when the funeral director does not remain in the selection room throughout the selection process?
Indirect presentation
Tailored is a type of casket?
Interior
A pricing procedure which places a price on each and every item of service and merchandise is called?
Itemization
A procedure by which each and every function and item of merchandise is priced separately is?
Itemized pricing
An example of lining material used in casket construction is?
Linen weave
An area set aside in a cemetery for several grave spaces, usually containing two, four, or six grave spaces is referred to as a?
Lot
In the construction of swing bar hardware, the arm attaches the bar to the?
Lug
The part of the handle which is attached to the casket is the?
Lug
The distinct process consisting of planning, organizing, actuating and controlling performance to accomplish established objectives is?
Management
The achieving of economical, orderly, and adequate distribution of products and services is?
Marketing management
An example of backing material used in casket construction is?
Masselin
The total of all sales divided by the number of sales is known as the?
Mean sale
The middle sale when sales for a given period of time are arranged in order of their increasing value is the?
Median scale
The planning, organizing, actuating and controlling of office work is?
Office management
The thickness of a non-ferrous metal casket is measured in?
Ounces per square foot
The obtaining and maintaining of a satisfactory and satisfied workforce is?
Personnel management
The wedge shaped portion of the cap of a casket at each end of the crown is the?
Pie
What is an advantage of bi-unit pricing?
Places realistic value on caskets
What is a disadvantage of itemized pricing?
Possible elimination of certain items of service resulting in loss of overhead recovery
A leak resistant zipper bag designed to contain a dead human body and body fluids and used mainly for the removal of dead human remains from the place of death is a?
Pouch
A division of the toal into four intervals, each one representing one-fourth of the total is known as a?
Quartile
Another name for the ogee of the casket shell is?
Rim
The largest expense for a funeral home is?
Salaries
The document between the seller and the buyer stipulating the items furnished, the price of said items and the terms of payment is the?
Sales contract
An interior material found in caskets that has a smooth shiny face and is dull on the back is?
Satin
What is an example of a grave liner?
Sectional box
The portion of the funeral home which contains caskets and other funeral merchandise displayed for sale is the?
Selection room
The base molding is a part of the casket?
Shell
The crown and ogee are part of the casket?
Shell
A gathered type of casket interior made on a sewing machine with a multiple number of needles is called?
Shirred
A type of casket interior style in which the casket material is drawn together, in parallel fashion, with a specific sewing process is?
Shirred
An example of padding material used in casket construction is?
Shredded paper
A casket constructed of cherry is a?
Solid wood casket
Birch is used in casket construction to manufacture?
Solid wood caskets
A non-movable handle that extends all the way around the casket is called a(n)?
Stationary bar handle
When the interior material is tightly stretched across the panel of the casket is is said to be?
Tailored
The part of the casket hardware that covers the exposed ends of the bar is the?
Tip
A pricing procedure which creates a total price for service and casket is called?
Unit
A procedure which creates one total package for both services and merchandise is?
Unit pricing
A metal or concrete enclosure designed to protect the casket is called?
Vault
If a manufacturer's standard metal casket is 23 inches wide, what would the width of XXX casket be?
29 inches
The body of the casket includes the? 1 - crown 2 - rim 3 - base molding 4 - ogee
3 - base molding
Which of the following is a source of income in the funeral business? 1 - occupancy 2 - promotions 3 - non-formula services 4 - salaries
3 - non-formula services
Adult caskets normally increase in length by?
3 inches
Which of the following is NOT a material used in the construction of a burial vault? 1 - concrete 2 - fiberglass 3 - steel 4 - pressed wood
4 - pressed wood
Most infant caskets increase in length in increments of?
6 inches
The length of the standard adult wood casket is?
6/3 (6 feet / 3 inches)
The length of the standard adult metal casket is?
6/6 (6 feet / 6 inches)
A gasket sealed container used as either an insert into a casket or as a shipping case is?
A Ziegler case
Which of the following is lining material that is used in casket construction? 1 - crepe 2 - tufted 3 - embossed 4 - brushed
1 - crepe
Which of the following is considered a source of income for a funeral home? 1 - sales of burial clothing 2 - dues and subscriptions 3 - salaries 4 - taxes
1 - sales of burial cloths
The metal used in the shell of a 20 gauge steel casket would be?
1/20th inch thick
A component of the casket handle is the? 1 - throw 2 - ear 3 - apron 4 - roll
2 - ear
Which of the following is a source of expense in the funeral business? 1 - Non formula service 2 - salaries 3 - formula services 4 - livery charges
2 - salaries
Extra sizes of caskets increase for each extra width by?
2 inches
The width of oversize caskets are indicated by X's and each X indicated an increase in width by?
2 inches
The suggested volume of containers used for cremated bodies is?
200 cubic inches
What is the minimum of people required to conduct an American Legion funeral service?
21
A wood state casket labeled 6/6XXX would measure in length 6 feet 6 inches and in width?
28 inches
