MBA 502 MIS Quiz 1

What percent of the Fortune 500 companies uses a social network to communicate with their customers?

97 percent

Which of the following is an example of raw data from an automobile manufacturer?

A. One Subaru Outback sold January 7, 2023 in Mount Kisco, New York for $25,000

Work environment is an example of the ______________ dimension of business problems.

People

What analytical framework helps understand and evaluate the benefits and uses of collaboration tools?

Time/space matrix

________________ consists of detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.

computer software

An ESS is an information system that supports:

decision making by senior management

Which of the following systems is especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance?

decision support systems(DSS)

The first step in the model of the problem-solving process discussed in the chapter is:

identifying the problem

All of the following describe the effects of globalization except:

increases in transaction costs

The average number of airline tickets sold at a particular price is an example of:

meaningful information

In a hierarchical organization, the lower levels consist of:

operational workers

Converting raw data into a more meaningful form is called:

processing

Journalist Thomas Friedman's description of the world as "flat" referred to:

reduction of economic and cultural advantages of developed countries

Which of the following is not one of the five basic entities that make up a business and with which a business must deal?

stockholders

A firm that invests in an information system because it is necessary of doing business does so because it is seeking to achieve which of the following business objectives?

survival

The principal liaison between the information systems groups and the rest of the organization is a(n):

systems analyst

In choosing the best solution for a business problem, all of the following are important considerations except:

the ability to forget about the problem once it has been solved

Which is not a true statement with respect to business processes?

the efficiency of a business firm typically is not related to the business processes

Which of the following can typically access a company's intranet?

the firm's employees

Output:

transfers the processed information to the people who will use it or to the activities for which it will be used

A wiki is a type of collaborative:

website

As discussed in the chapter-opening case, AWM smart shelf can help brands and retailers achieve which of the following?

Increased customer intimacy

Which of the following is an example of a business using information systems to create new products and services?

Apple's creation of iTunes

An ------------- provides information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

Customer Relationship Management(CMR) Systems

Which of the following involves buying and selling goods and services via the internet?

E-commerce

_______________ systems help organizations manage structured, semistructured, and unstructured types of information.

Enterprise content management(ECM) systems