MCOM 2310- Exam 1
Which examples demonstrate explicit communication rules?
-A bank forbids its employees from discussing their customers outside of the work environment. -A manager instructs the company's receptionist to greet every customer with, "Hello! How may I help you?"
Which objects might be inappropriate for a presentation?
-A hamster -A power saw
What are examples of low-tech presentation aids?
-A handout -A sample of a sports drink
The assertion-evidence approach is often used to present a heading followed by which elements?
-A picture -A chart
Why is a short response effective when answering the question of an audience member?
-A short response helps keep you from going off topic. -The answer may be of interest to only one or a few people. -A short response helps you avoid saying the same thing over and over.
Which statements about ethos are true?
-A speaker's ethos is judged by the audience. -Ethos has three components, according to classical thought.
Which speech topics would benefit from the use of a presentation aid that incorporates odors?
-A speech about spices -A speech about perfume
Which speech topics would benefit from the use of a presentation aid that incorporates flavors?
-A speech about wine -A speech about cooking
What are the two most important qualities of facial expression when delivering a speech?
-Achieving congruence between facial expressions and tone -Varying facial expressions
What should you do if you are scheduled to give a speech to a group of people from another culture?
-Adapt your speech to their culture's speaking norms -Research that culture's speaking norms
What are examples of potentially harmful presentation aids?
-An essay that uses offensive language about women -A photograph that shows dead bodies -A sample of food that contains serious allergens such as peanuts
How are high-pitched speakers generally perceived?
-As unsure -As nervous
Which of the following are sexual orientations?
-Asexual -Heterosexual -Homosexual
What are tips for eye contact while giving a speech?
-Attempt to make eye contact with each audience member at least once. -Hold eye contact for a moment.
Which of the following are aspects of culture?
-Behavioral norms -Beliefs and values -Symbols and language
What are qualities of a credible source?
-Believable -Trustworthy
Which activities are examples of using communication to serve an instrumental need?
-Booking a flight to Cleveland -Calling to reserve a table at a restaurant -Asking an auto mechanic if he has time to repair a car
What are common physical effects of public speaking anxiety that you may be conscious of when they occur?
-Breathing heavily -Perspiring more -Heart beating faster
How do people use communication to meet their informational needs? (Choose all that apply.)
-By asking questions -By gathering data -By sharing knowledge with other people
How does communication help people meet their relational needs? (Select all that apply.)
-By helping to stabilize relationships -By establishing the quality of connections among individuals -By helping people form and maintain relationships
As a speaker, how can you get comfortable with your audience?
-By responding to and being aware of the needs of your audience -By making an effort to ensure that your audience is comfortable -By talking to audience members before you start speaking
What are the characteristics of effective slides?
-Clear -Brief
According to the Society for Human Resource Management, what instructions established by an organization comprise its business ethics?
-Code of conduct -Values -Guidelines
What types of relationships are typically the basis of formal professional networks?
-Company departments -Work teams
What strategies are recommended for using handouts in presentations?
-Create an audio recording of the information on the handout for visually impaired audience members. -Distribute your handout at an appropriate time during the speech. -Bring enough copies for all audience members.
Which of the following determine an individual's gender?
-Cultural experiences -Social conditioning
Which aspects of a source should be confirmed before it is used as supporting material in a presentation?
-Currency -Objectivity -Credibility
What are ways to succeed when asked to deliver an impromptu speech?
-Don't panic. -Think in threes.
What are recommended tips for dressing for a presentation?
-Dress slightly more formally than audience members. -Dress to match the formality of audience members.
Which speech topics would likely require current sources?
-Driverless car technology -Politics
Which types of speeches are used to honor people or their memory?
-Eulogies -Speeches of recognition -Toasts
What makes the author of source material convincing?
-Experience -Expertise -Training
Speakers using which delivery styles are likely to be viewed as being genuine?
-Extemporaneous speeches -Impromptu speeches
What are the best techniques for practicing with presentation aids that are slides?
-Face the audience when discussing slides. -Practice advancing your slides as you speak.
What are typical outcomes of debilitating public speaking anxiety?
-Fantasizing about escape from the situation -Refraining from making eye contact with people
What are outcomes of practicing public speaking visualization?
-Fewer negative thoughts -Less speaking anxiety
People would make good presentation aids in speeches about which topics?
-First aid -Yoga
What are vocal elements that affect delivery?
-Fluency -Volume -Rate
What are the major types of group presentations?
-Forums -Group oral reports -Symposiums -Colloquiums
What are recommended guidelines for using gestures?
-Gestures should be appropriate in number. -Gestures should appear unplanned. -Gestures should be appropriate for the context.
What are ways to stay flexible and calm while delivering a speech?
-Get to the venue ahead of time -Stay calm if you lose your train of thought
What situations may cause the body to experience negative stress?
-Going to the dentist to have a tooth removed -Taking a pop quiz
What are the three components of ethos?
-Goodwill -Wisdom -Virtue
What are the goals of a good introduction?
-Grab listeners' interest. -Outline the main points. -Establish the speaker's credibility.
So-yeon is leading a two-hour-long mandatory safety procedures meeting at her company. Considering the purpose of the meeting, what might she assume about her audience? (Choose all that apply.)
-Her listeners may have difficulty paying attention. -She should try to be as clear and concise as possible.
What are ways to focus on people during a speech?
-Include the names of your colleagues when introducing them -Name people in the audience when relevant to your speech -Use sentences in which people are the subject
What physical effects of public speaking anxiety are you likely not to be conscious of when they occur?
-Increased blood pressure -Dilation of pupils -Stress-hormone production
Which of the following are questions someone addressing diversity from an ethical perspective would ask?
-Is this policy fair for all stakeholders? -Did we consult with the diversity team on this subject yet? -How could this business strategy be more inclusive?
What questions should you ask when considering whether a potential speech topic is right for your audience? (Choose all that apply.)
-Is this topic at the appropriate level for my audience? -Will my audience care about this topic?
What are outcomes of focusing on friendly faces first?
-It can build confidence. -It can help you feel composed.
What does pausing before answering an audience member's questions accomplish?
-It conveys the impression that you are considerate and deliberate. -It gives you time to collect your thoughts and think about how you will answer. -It lets you calm yourself if you feel threatened by the question.
Why is using harmful presentation aids unethical?
-It could hurt your audience emotionally or psychologically. -It could hurt your audience physically.
Which statements about the cause-and-effect pattern are true?
-It does not offer a solution. -It identifies the consequences of an event or phenomenon.
Why is a scientific study published in an academic journal considered objective?
-It is based on data. -It was reviewed by experts.
What statements about preparing for a presentation are true?
-It is necessary to practice with low-tech presentation aids. -It is necessary to practice with high-tech presentation aids.
Which types of slides convert numbers into a visual display?
-Line charts -Bar charts
Which statements about distractions during a presentation are true?
-Listeners often appreciate if you acknowledge how the distraction is affecting them. -Many distractions can be addressed prior to the presentation.
Which of the following are perspective-taking behaviors?
-Listening carefully -Asking open-ended questions -Suspending judgment
What are examples of periodicals?
-Magazines -Newspapers
As a speaker, how can you use the room to your advantage?
-Move around without distracting your audience -Stand, sit, or walk in places where your audience can see you
What sorts of materials are usually protected under copyright law?
-Movies -Songs -Photographs
Which adjectives best describe a successful extemporaneous speech?
-Natural -Conversational
In general, which of the following accessories would not be appropriate when giving a speech?
-Numerous bracelets that create noise when you move -Dangling, attention-grabbing earrings
For which audiences should you slow your speaking rate?
-Older adults -Young children
When considering whether a speech topic is right for you, what topics should you focus on?
-Ones you care about -Ones that are meaningful to you
What are physical effects of the fight-or-flight response?
-Perspiration increase -Heart rate increase -Breathing rate increase
Which of the following are components of disability status?
-Physical capabilities -Cognitive capabilities
Which of the following are commonly given as scripted speeches?
-Presenting television news -Delivering a State of the Union speech
What are examples of text slide softwares?
-Prezi -Google Slides
Which situations best lend themselves to an extemporaneous speech?
-Promotional -Informational
What are characteristics of people who experience the highest levels of the psychological effects of public speaking anxiety?
-Prone to worry -Inhibited -Introverted
How should your movements appear to the audience?
-Relaxed -Purposeful
What are examples of prioritizing simplicity when using presentation aids?
-Remove a slide once you have discussed it. -Create uncluttered slides.
To effectively summarize the central message of your speech, what should you do?
-Repeat your thesis statement. -Review your main points.
What are the four basic styles of delivery?
-Scripted -Impromptu -Memorized -Extemporaneous
What are the goals of a strong speech conclusion?
-Signal the end of the speech. -Make a call to action. -Create a memorable moment. -Summarize the main points.
Which statements about signaling the end of a speech are true?
-Signaling the end of a speech is the first goal of a conclusion. -The end of a speech may be signaled verbally or nonverbally.
You are giving a speech about the recent backlash against the new driverless car technology. The following sources of supporting material are all credible, but which ones make the most sense to use in your speech?
-Something published three weeks ago -Something published three months ago
What are examples of nonprint materials?
-Sound recordings -Movies -Photographs
How can volume be used by speakers to create certain effects?
-Speaking softly invites the audience to pay closer attention -Speaking loudly communicates enthusiasm
Which of the following are qualities of strong purpose statements?
-Specific -Declarative -Selective
What types of speeches do Americans typically expect?
-Speeches that are organized linearly -Speeches that identify a problem, then offer a solution to it
What are recommendations for body posture and body position when speaking?
-Square your shoulders. -Stand up straight. -Face your audience.
What types of support are acceptable for backing up claims made in a presentation?
-Statistics -Definitions -Quotations
Which of the following are common articulation problems?
-Substitution -Addition -Transposition
What are effective methods for capturing the audience's attention and interest during an introduction?
-Telling a story -Citing an opinion -Asking a question
Verbal communication includes spoken words and which of the following?
-Texting -Writing -Sign language
Which regions have a polychronic orientation?
-The Middle East -Sub-Saharan Africa -Latin America
What is included in the speaking context? (Choose all that apply.)
-The audience's purpose -The audience's size -The amount of time available
Which sensations are associated with debilitating public speaking anxiety?
-The desire to escape -The mind going blank
Which statements about previewing main points are true?
-The preview may be done in a simple, straightforward manner. -The preview should be done during the introduction.
When you plan to use a presentation aid, what elements of the context should you consider?
-The size and arrangement of the room -The resources available -The time available for the speech
What needs to be identified before a speaker can draft a purpose statement?
-The topic -The general goal
Which statements are true of effective text slides?
-They are easy to understand quickly. -They contain just enough information to introduce a new point.
What are traits of strong main points?
-They are equally important. -They are distinct. -They are related.
What are true statements about recorded speeches?
-They are more easily shared thanks to advances in Internet technology. -They provide an important opportunity for business professionals. -They are generally watched by more people via the Internet than in person.
What are common traits of wealthy audiences that speakers should be aware of?
-They are often more educated than low-income audiences. -They are often resistant to change. -They often own homes or investment portfolios.
Why should you choose words that focus on people?
-They can make dull subject matter more interesting. -Audience members enjoy hearing about other people. -They can make you seem more trustworthy.
What are traits of good speeches of introduction?
-They focus on interesting information. -They are brief.
Which are true statements about presentation aids?
-They help engage the audience. -They can be electronic or nonelectronic.
Which statements about nonverbal transitions are true?
-They should look natural to the audience. -They should move listeners from one point to the next.
What are common traits of low-income audiences that speakers should be aware of?
-They tend to be liberal in their thinking. -They tend to embrace change and new ways of thinking.
What are challenges of delivering impromptu speeches?
-Thinking on the spot -Developing speaking points quickly
What are reasons to smile in business settings?
-To display your enthusiasm -To communicate your authenticity
What are common goals of professional presentations?
-To entertain -To introduce -To persuade -To inform
You will likely need supporting material when you are giving a presentation for what purposes?
-To inform -To persuade
What are common goals of introductory speeches?
-To inform listeners of a person's background -To teach listeners about a person's notable characteristics
Why are subpoints used in speeches?
-To provide examples -To clarify a main point's meaning -To elaborate on an argument
What are the qualities of an objective source?
-Unbiased -More trustworthy
What are ways to stay calm when asked to deliver an impromptu speech?
-Use positive self-talk (such as "I can do this"). -Take a deep breath.
Hamid plans to give a presentation to a group that he knows contains several people with sight impairments. What should he do to sensitively accommodate these listeners?
-Verbally describe his visuals with some detail. -Make his visuals large to improve their visibility.
Which of these are commonly used as nonverbal transitions?
-Vocal inflections -Pauses -Gestures
What are the best practices for using a potentially harmful aid in a presentation?
-Warn the audience at the beginning of the presentation. -Warn the audience right before you introduce the aid.
When might it be appropriate to embed a picture into your slide show?
-When discussing deforestation of the Brazilian rainforests -When emphasizing the importance of treating dental cavities
When is a scripted speech appropriate?
-When you need to get the wording exactly right -When there is a set period of time in which you can speak
Which examples demonstrate feedback?
-While Sharon is speaking, Glenn nods and gives her a thumbs-up signal. -In response to an email message from Tami, Dennis suggests ways to improve her proposal.
What contextual factors should you consider before deciding which aids to use in a presentation?
-Will you have the resources you need to use your presentation aids? -Will everyone be able to see your presentation aids? -Will you have adequate time to set up your presentation aids beforehand?
What advantages does a memorized speech have over other types of speeches?
-You can gesture more easily while delivering it. -You can make more eye contact with audience members.
What are important caveats about speaking at a fast rate to sound more persuasive?
-You need to adapt your speaking rate to your audience. -You need to avoid speaking too fast.
Interviews are useful for acquiring information about a person's ______.
-beliefs -histories -attitudes
What websites do instructors use to check for plagiarism?
-iThenticate -SafeAssignment
In a Western culture, "personal distance" is about how large?
1 1/2 to 4 feet
Place the steps in identifying an appropriate speech topic in order from first (at the top) to last (at the bottom).
1. Brainstorm topics 2. Determine which topics work for you 3. Select which topics are appropriate for the audience 4. Identify which topics fit the occasion
To use support effectively in a presentation, three steps must be taken. Place the steps in chronological order, with the first step at the top and the last step at the bottom.
1. Locate places in your presentation that will require support 2. Choose the type of support you will need 3. Consider the quality of the source material you discovered while researching
In a Western culture, "public distance" is about how large?
12 to 25 feet
Baby Boomers
1945-1964
Generation Xers
1965-1979
Millennials
1980-2000
In a Western culture, "social distance" is about how large?
4 to 12 feet
About what percentage of the world's population identifies with a particular religious tradition?
80%
What is an example of an object as a presentation aid?
A 19th-century Japanese teapot
Toast
A brief speech of tribute to a person or people being celebrated
Who is likeliest to give an impromptu speech?
A business professional attending a weekly meeting to discuss ongoing company projects
What graphic slide shows numeric information without displaying actual numbers?
A chart
Which of these best describes a properly constructed main point?
A complete sentence
What type of support is most needed when you are giving a presentation about a concept that is new or unfamiliar to your audience?
A definition
Table
A display of words or numbers in a format of columns and rows
Which source is the most subjective?
A documentary about capitalism, made by a progressive filmmaker
Adrianna is attending her uncle's funeral and will be giving a speech. What kind of speech will Adrianna most likely give?
A eulogy
Which speech rate is perceived by the audience as the most persuasive?
A fast rate
The board of an association of freelance graphic designers is considering changing the way the association accepts and posts job listings. The board wants to present the changes to association members, ask members for their opinions, and give members a chance to ask questions and offer their own ideas. What type of group presentation would best fit the board's needs?
A forum
Business professionals who want to record an extemporaneous speech are best served by which type of audience?
A friendly audience
Which website scans the entire Internet for the information you are seeking?
A general search engine
Pie chart
A graphic display in the form of a circle divided into segments
Line chart
A graphic display in the form of a line or lines that connect various data points
Chart
A graphic display of numeric information
Bar chart
A graphic display that depicts numbers as bars on a graph
Auditory
A loud, clear delivery style
Which speech type is recited entirely from memory?
A memorized speech
Which type of speech has the advantages of a scripted speech (such as control over your message) but allows you to gesture more easily?
A memorized speech
How many gestures should be used in a speech?
A moderate amount
Who or what is a speech of recognition given to honor?
A person receiving an award
Which person is least likely to experience public speaking anxiety?
A person who is outgoing
Which presentation aid is most likely to be very provocative to audiences?
A picture
Which of the following is a helpful attitude in approaching the delivery of your speech?
A positive and optimistic attitude
Which statement about audience size and formality is true?
A presentation addressing an audience of 150 people should be more formally structured than a presentation addressing 15 people.
A database is most similar to what information source?
A research search engine
For which occasion would a toast be most appropriate?
A retirement party
What type of speech provokes the least public speaking anxiety?
A scripted speech
Which type of speech is written and then read aloud word for word?
A scripted speech
Which type of speech offers the most control over the content?
A scripted speech
Colleges, universities, and professional associations unanimously agree that plagiarism is what?
A serious offense regardless of who does it
Who or what does a speech of commemoration honor?
A significant event in history
What is an audience of older adults most likely to appreciate?
A simple, straightforward presentation style
Speech of recognition
A speech honoring a person who is receiving an award
Speech of dedication
A speech honoring an important place
eulogy
A speech made to honor the memory of people after they have died and to comfort survivors
Cassie is giving a speech at the opening of a new city park named for the city's first female mayor. What type of speech is this is an example of?
A speech of dedication
Lydia, the president of a marketing association, is giving an award to Tim. During her speech, Lydia explains the award criteria and identifies Tim's achievements. What type of special occasion speech is Lydia giving?
A speech of recognition
Yessica is receiving a salesperson-of-the-year award. Her boss, Kareem, gives a short speech explaining the criteria for the award and noting Yessica's achievements. What type of speech is Kareem giving?
A speech of recognition
Speech of commemoration
A speech used to honor an important or significant event in history
Which type of graphic slide is best for comparing actual text or numbers among various groups? For instance, it might display specific job salaries for different occupations.
A table
Which example best illustrates a group oral report?
A team of students researches trends in cohabitation, and one of the students presents the team's findings to their sociology class.
At her cousin's birthday, Dominica stands up, raises her glass, and says she hopes this is the start of the best year ever for her cousin. Dominica is giving what type of special occasion speech?
A toast
Lucia is attending a birthday dinner for her best friend, Havala. After everyone has ordered their meal, Lucia stands up, raises her glass, and gives a short speech in which she summarizes some of her favorite memories with Havala and wishes her a happy birthday. What type of special occasion speech has Lucia given?
A toast
Picture
A visual representation of person, place, or scene (e.g., photographs, paintings)
In which situation would a eulogy be most appropriate?
Abdul is attending a memorial service for his uncle.
What is a core value of a masculine culture?
Acquisition of material goods
Post-Millennials
After 2000
What would make someone from an uncertainty-avoidant culture uncomfortable?
Ambiguity
Which type of speech sounds as if it is being delivered off the cuff but is actually prepared ahead of time?
An extemporaneous speech
Who or what does a speech of dedication honor?
An important place
What type of speech is delivered without much, if any, preparation?
An impromptu speech
Group oral report
An individual delivers a speech on behalf of a team.
What is a water cooler conversation?
An informal interaction at work, often in an office hallway
You are giving a speech about the current economy of the state of Arizona. In this context, which source is most convincing?
An interview with a professor with a PhD in economics who has published two books about the economy of Arizona
What is an example of a subjective source?
An opinion-editorial essay published in a newspaper
Who is most likely to have anxiety about giving a speech?
Ani, who is from a collectivistic culture
What feeling is common before a speech?
Anticipatory anxiety
What is a feeling of worry or unease called?
Anxiety
Which of the following is the best definition of a "learner mind-set"?
Appreciating the unique knowledge and abilities of people from different cultures
What is the extent to which the speaker pronounces words correctly called?
Articulation
At the beginning of her speech, Coramen asks her listeners, "What was your favorite thing to do during the summer when you were a child?" This is an example of capturing listeners' attention by doing what?
Asking a rhetorical question
In which situation would a speech of dedication most likely be given?
At the opening of a new library
What is the act of thinking carefully about listeners' characteristics to make sure you address them in the most effective manner?
Audience analysis
What is another term for nonprint materials?
Audiovisual materials
What should speakers do if given a speaking time limit?
Be realistic about the amount of material they can address.
Silvers
Before 1945
According to the Society for Human Resource Management, what is the best way to deal with an ethical dilemma in business or professional work?
Behave within the boundaries of the organization's values and code of conduct.
What would help a kinesthetic learner gain the most from a speech about how to bake a pie?
Being allowed to measure and mix the ingredients
Which of the following describes people who have romantic and/or sexual attraction to both women and men?
Bisexual
Which type of transition is nonverbal?
Body movement
Which website is especially valuable for accessing free books or portions of books online?
Books.google.com
What would be a common greeting in a low-contact culture?
Bowing
What is the first thing you must do when identifying appropriate speech topics?
Brainstorm ideas for potential topics.
Terence is delivering a public speech. What term is likely to exclude audience members who do not engage in heterosexual relationships?
Bride
What form does the text in a text slide usually take?
Bulleted words and phrases
Which of the following best describes how socioeconomic status (SES) is determined?
By a person's income, education, and occupation
How can you best decrease anticipatory anxiety before a speech?
By beginning to prepare for the speech
How do speakers demonstrate wisdom as a component of ethos?
By showing they are very familiar with the topic
What is the first rule of using supporting materials ethically?
Cause no harm.
Efrem is giving a speech on the relationship between cholesterol and heart disease. What pattern of organization is he most likely using?
Cause-and-effect
Nikki is giving a speech on how failing to brush and floss your teeth regularly can lead to gum disease and cavities. What pattern of organization is Nikki most likely using?
Cause-and-effect
What pattern of organization is used in a speech with main points arranged so they show the origin of an event and then the results of that event?
Cause-and-effect
Which of the following would someone from a low-context culture most likely use?
Clear, direct language
A medical association has gathered a group of medical professionals to debate the pros and cons of vaccines in various situations. The professionals hold a variety of views, and certain questions inspire some heated exchanges. What type of group presentation is this an example of?
Colloquium
The organizer of a comic convention has gathered a group of bloggers who write about comics to debate in front of an audience the virtues of various comic book series. The debate is respectful and good-natured, but the bloggers each have strongly held views and are not afraid to defend them. What type of group presentation is this an example of?
Colloquium
What type of presentation are members of a group engaging in when they discuss a predetermined topic with each other in front of an audience?
Colloquium
Which type of group speaking format primarily consists of discussion between group members and often involves controversial topics on which members offer differing points of view?
Colloquium
Which topic would be best suited to a problem-solution pattern of organization?
Common plant molds and how to fight them
What is the best way to collect original data about things you are unable to actually observe, such as people's feelings?
Conducting surveys
What is the last thing you should do when concluding a speech?
Create a call to action.
What is one of the goals of the conclusion to a speech?
Creating a memorable moment
To counter the effects of the post-trust era, what element must be established in business communication?
Credibility
Which of the following is the belief that your own culture is superior and the correct lens from which you judge other cultures?
Cultural centrism
Which statement about cultural groups and communication behaviors is true?
Cultural groups may vary widely in how they view communication behaviors.
Which of the following is the totality of learned, shared symbols, language, values and norms that distinguish one group of people from another?
Culture
Mara has decided to give a speech on standing stones, like those at Stonehenge. Her next step will most likely include what activity?
Deciding to focus on the lore surrounding the stones
What is the process of confronting frightening situations head-on called?
Desensitization
After you select a speech topic, what is your next step?
Determine your message.
Dyslexia is assigned to what category of human diversity?
Disability status
When would a speech of recognition most likely be given?
During an awards ceremony
Symposium
Each group member makes a separate speech, one after the other, on a common topic.
What is the ability to be "other-oriented" and understand other people's thoughts and feelings?
Empathy
What is most helpful when attempting to identify and articulate your own cultural values?
Encountering a culture with different values
Which of the following would likely be the primary responsibility of a Chief Diversity Officer?
Ensuring equal opportunity for all stakeholders
What term refers to a speaker's credibility?
Ethos
Before incorporating supporting material into your speech, what should you do?
Evaluate its credibility, objectivity, and currency.
Which of these is a correctly crafted purpose statement?
Explain the criminal justice reform bill of 2018.
True or false: An extemporaneous speech is delivered on the spot, with little or no preparation.
False
True or false: Books generally offer more current information than periodicals do.
False
True or false: Business professionals increasingly request that their speeches go unrecorded.
False
True or false: Credibility, objectivity, and currency are equally important regardless of the topic of the speech.
False
True or false: Feminine cultures tend to place women in positions of power while placing men in subservient positions.
False
True or false: In low-power-distance cultures, everyone is treated equally.
False
True or false: The terms thesis statement and purpose statement mean the same thing.
False
True or false: To appreciate others' cultural values, you should try to avoid expressing your own.
False
True or false: When brainstorming potential topics, you should avoid writing down topics that might not fit your purpose.
False
True or false: When selecting a speech topic, you should avoid choosing a topic that will require you to conduct additional research.
False
What term refers to the flow of words the speaker chooses?
Fluency
What type of communication is most common between a company and its customers, clients, and suppliers?
Formal
Businesses policies regarding casual-dress days differ in terms of which of the following?
Formality expectations
A city council is holding a meeting to discuss what to do about an empty lot adjacent to the city park. At this meeting, residents may ask questions and offer recommendations to the council. What type of presentation is this an example of?
Forum
Which group presentation format is the most interactive and involves group members and listeners exchanging questions and offering comments?
Forum
Which of the following determines an individual's sex?
Genetics
Before transitioning into a list of common beliefs about creativity, Zeau points at her temple and asks, "But how do we think about creativity?" What type of nonverbal transition behavior is she using?
Gesture
What is the main difference between gestures and body movement?
Gestures refer specifically to the hands, whereas body movement applies to the position of the whole body.
What is the best example of patchwork theft?
Giving a speech that consists mostly of unattributed sentences from numerous different sources
What is an example of global theft?
Giving a speech that someone else wrote entirely
What situation is likeliest to provoke the most public speaking anxiety?
Giving an impromptu speech about a topic that is unfamiliar to you
What are the three goals of an effective introduction?
Grab the audience's attention, build speaker credibility, and preview the speech's main points
What is the term for an electronic presentation aid that displays visual information such as photographs, charts, and tables?
Graphic slide
Colloquium
Group members discuss a predetermined topic in front of an audience.
Goodwill
Hamid speaks with sincerity and presents facts in a straightforward manner, even those that contradict his argument.
Kinesthetic
Hands-on activities
Clarence is speaking at the opening of a new museum. How can he note the occasion in a way that creates the most memorable introduction?
He should mention that the museum is the first of its kind in the world.
Which type of society has the most pronounced hierarchy?
High-power-distance
Which situation would likely warrant a speech of recognition?
Hiro is receiving a lifetime achievement award in biology.
Maura will be speaking at a business conference next month. Which speech would be most appropriate for the occasion?
How to Communicate More Effectively as a Team
The time pattern of organization would be most appropriate for a speech on what topic?
How to bake a cake
Farshid and Lauren recently began working together. They come from different cultures. What is the most effective way for Farshid to communicate with Lauren?
Identify Lauren's distinctive and admirable traits as an individual and speak to those.
When choosing a speech topic, what should your priority be?
Identifying a topic that is appropriate for the audience
Where are books organized according to call number?
In libraries
A verbal footnote best prevents which type of theft?
Incremental theft
What is the term for failing to give credit for small portions of your speech that someone else wrote?
Incremental theft
Which of the following is an example of a high-power-distance culture?
India
People from which culture are expected to air their grievances in public and resolve them, no matter who wins or loses?
Individualistic
People from which culture are likely to feel pressure to be assertive?
Individualistic
Which of the following cultures is most likely to raise children to feel special and unique?
Individualistic
What is the term for variation in the volume and pitch of your voice?
Inflection
Teaching the audience something new is the primary goal of what type of speech?
Informative
Which type of speech focuses primarily on helping the audience learn something they do not already know?
Informative
What is another term for plagiarism?
Intellectual theft
Which of the following is characteristic of a high-contact culture?
Intimacy
Which statement about the problem-solution pattern is true?
It begins by describing an issue.
Which of the following does a purpose statement do?
It declares exactly what you want to achieve during your speech.
Which does a main point accomplish?
It expresses a specific idea related to a speech topic.
Which statement about allotted speech time is true?
It is better to end a little early than to end a little late.
Which of the following explains why perspective taking is very important in a business setting?
It is difficult for many businesspeople to deeply experience other cultures because of limited time and resources.
Megan starts off a meeting by mimicking Aryan, one of her coworkers in the branch office in Mumbai, India, who pronounces words in a way she finds amusing. Several of her co-workers laugh, and she reminds everyone that she loves Aryan and thinks he is a great guy. How should Megan reflect on her behavior?
It is inappropriate because it could offend people, regardless of her intent.
Which statement about professional presentations is true?
It is possible for a professional speech to have more than one goal.
Which of these is characteristic of a good thesis statement?
It represents the specific message you want your listeners to remember.
Which characteristic should a main point have?
It should be a complete sentence.
Which of the following is an example of an uncertainty-accepting culture?
Jamaica
Greeting someone by kissing him or her on the cheek would be most uncomfortable for people from which country?
Japan
Which of the following people has the highest socioeconomic status?
Kendra, who just received her doctorate and has a job at a prestigious think tank
Wisdom
Kim is giving a speech about wastewater treatment and tells her audience that she has degrees in biology and ecology.
Which event would most likely call for a speech of recognition?
Lala is receiving an award for her engineering work.
Within a professional network, communication among relatively equal colleagues flows in what direction?
Lateral
Which culture is considered high-contact?
Latin American
Which of the following best describes the assumption that every culture has valuable lessons to teach?
Learner mind-set
What percentage of the U.S. population identifies as asexual?
Less than 1%
"Intimate distance" is about how large in a Western culture?
Less than 2 feet
What should you do while brainstorming speech topics?
List as many ideas as you can think of.
Kamala is addressing a diverse group of business people at a conference about the importance of balancing work and personal life. Which term would help her avoid excluding anyone when she discusses important individuals in her audience's personal life?
Loved ones
Which type of culture is the United States?
Low-power-distance
What is the term for a complete sentence that identifies a particular theme or idea related to the speech topic?
Main point
What should speakers do when presenting to an audience of diverse physical and mental capabilities?
Make modifications, such as speaking clearly, to sensitively accommodate listeners' needs.
Virtue
Marcus tells his audience that he traveled for three hours in order to interview his key source in person.
Which type of culture is likeliest to have sex-specific roles?
Masculine
James is hosting his company's annual awards dinner. Before he gives out the awards, he makes a speech about how the company recently lost a major client and a disagreement that is occurring between two of the company executives. Audience members exchange unhappy looks. What has James failed to do?
Match the emotional tone of the event.
Forum
Members of the group and audience offer questions and comments to each other.
What is the term for communication about communication?
Metacommunication
Annisa was born in 1982. To what generation does she belong?
Millennial
Members of which generation are likeliest to find frequent positive feedback helpful?
Millennial
Members of which generation are likeliest to respond to a Snapchat ad?
Millennial
Which of the following describes a society that views time as a commodity?
Monochronic
Which of the following describes a person's status as a citizen of a particular country?
Nationality
Which adjective best describes public speaking anxiety?
Normal
Which statement about the effect of age on listeners' attitudes is true?
Older listeners tend to prefer a straightforward presentation style.
Which statement is a proper main point?
One of the best ways to prevent forest fires is through proper forest management.
In what type of group presentation does one person present a speech on the group's behalf?
Oral report
What is the best definition of ethnicity?
Our perception of our ancestry and heritage
Ken's new coworker, Steve, is African American. Ken thinks the best way to get to know Steve is by making an effort to talk about African American basketball players. This an example of what?
Outgroup homogeneity effect
Which of the following is the tendency to think members of other groups are all the same?
Outgroup homogeneity effect
What is a good nonverbal method of signaling the end of your speech?
Pausing after you make your last point
Culture is considered a property of which of the following?
People
Which of the following is an example of a regional influence on identity?
People from the West Coast are generally more laid-back than people from the East Coast
Impromptu speeches are especially challenging for which group of people?
People who feel anxious about public speaking
Speaking with fluency is the most challenging for which group of people?
People who stutter
In a Western culture, which type of distance would you use with a beloved aunt whom you rarely see?
Personal
What is a true statement about personal observation?
Personal observation is a type of original research.
Which method of gathering original research involves watching a phenomenon and taking notes about what you notice?
Personal observing
Which of the following is the foundation of the concept of race?
Physical characteristics
What is the term for the measure of how high or low the voice is?
Pitch
What is the general term for the act of using someone else's words or ideas without giving proper credit to that source?
Plagiarism
Which of the following is an example of an ethnicity?
Polish
Which statement about political orientation and audiences is true?
Political leanings affect the persuasiveness of the evidence presented.
Which statement about capturing the audience's attention is true?
Posing a question is a good way to capture the audience's attention.
Which group is also known as Generation Z?
Post-Millennials
How can you best desensitize yourself to public speaking?
Practice speaking in front of an audience.
After you arouse interest and highlight your credibility in the introduction to your speech, what should you do?
Preview your main points.
Guillermo is giving a speech on how people with back pain can use regular yoga practice to recover and avoid future pain. What pattern of organization is he most likely using?
Problem-solution
What pattern of organization is used in a speech with main points that first describe an issue and then present ways to resolve that issue?
Problem-solution
Daedra can't understand why her new employee, Anita, often takes unpaid time off to spend time with her family, when Daedra thinks Anita's priorities should be working and earning money for her family. This an example of what?
Projected cognitive similarity
Which of the following is the tendency to assume others share your cultural norms and values?
Projected cognitive similarity
Standing in front of the podium
Projects accessibility and informality
Standing behind the podium or table
Projects authority and formality
Gripping or leaning on the podium
Projects nervousness
What is the nervousness or fear brought on by performing in front of an audience?
Public speaking anxiety
Why is public speaking recognized as a common stressor?
Public speaking is a source of stress for many people.
What is an example of incremental theft in a speech?
Quoting someone without giving a verbal footnote
What should you do if you receive a question from the audience that strays from your topic?
Reframe the question so that it fits your agenda
What is the urge to form and maintain personal and professional bonds called?
Relational needs
Which of the following is the best way to respect others' individuality?
Remember that while members of a culture may seem similar, they are each unique.
Which of the following is a regional identity?
Rural
What is the final step in identifying appropriate speech topics?
Select topics that will fit the occasion.
Which statement about identifying appropriate speech topics is true?
Selecting topics that you are familiar with will help you speak confidently and will add to your credibility.
Which of the following is a synonym for sexuality?
Sexual orientation
Larissa wants to present a provocative opinion to generate interest at the beginning of her speech. What would be the best way to make her introduction memorable?
Show a picture of the well-known person who held that opinion.
What is the first thing you should do in the conclusion of your speech?
Signal the end of the speech.
What is the term for a transition that consists of a single word or short phrase, such as "first" or "in contrast"?
Signpost
Visual
Simple diagrams and illustrations
Empathy
Skill at identifying and feeling what others around you are feeling
Which of the following is a racial difference that has been supported by scientific evidence?
Skin color
Which type of distance would you use with a customer in a Western culture?
Social
Mario is an architect and is presenting preliminary blueprints to a potential client. When discussing the blueprints, he discusses each floor in order, from the ground floor to the top floor. What pattern of organization is he using?
Space
Which pattern of organization is used in a speech about major cities in Europe, beginning with the westernmost city and ending with the easternmost?
Space
How should a successful extemporaneous speech sound to the audience?
Spontaneous
Which of the following is an example of a feminine culture?
Sweden
At a true crime convention, the three hosts of a podcast each choose a different missing person case to discuss. When it is their turn to present, they each deliver a speech, one after the other. What type of group presentation is this an example of?
Symposium
During what type of group presentation does each member of a small group make an individual presentation, one after another, on a common topic?
Symposium
Five artists each give a presentation, one after the other, on a different painting style. What type of group presentation are these artists participating in?
Symposium
A(n) _________ is the display of words or numbers in a format of columns and rows.
Table
What does conducting an audience analysis enable speakers to do?
Tailor their presentation to their listeners.
What is the term for telling people something they already know as if they did not already know it?
Talking down to them
If you are unaware that your listeners have very little experience with your topic, what are you most at risk of doing?
Talking over their heads
What is likely to happen when a speaker incorrectly assumes the audience has an understanding of certain information?
Talking over their heads
Which of the following individuals has a culture that is different from his or her nationality?
Tara, who was born in one country but was raised in another
What is the name for an electronic display of words to accompany a speech?
Text slide
Which statement is a properly constructed thesis statement?
Texting while driving is one of the most dangerous activities teens regularly engage in.
People from which country greet each other using the wai, placing their palms together in front of their faces and bowing their heads?
Thailand
Over the next month, Jorge plans to give presentations to several audiences at his company. Which audience requires the most formally structured presentation?
The 30 office managers who work in the western division.
Which option combines the characteristics of a text slide and a graphic slide?
The assertive-evidence approach
Which statement best explains the rule of subordination?
The broadest and most important points are the main points, and the more specific points are the subpoints.
Which of the following is the best definition of uncertainty avoidance?
The extent to which people try to avoid situations that are unpredictable
Which body part communicates the most nonverbal information?
The face
Which speech topic would be best suited to the space pattern of organization?
The layers of the Earth's crust
What is vocal volume?
The loudness or softness of your voice
Which statement best describes the thesis of a speech?
The main message
Pete believes negative stereotypes about Muslims even though he has never a met a Muslim person. Which of the following is the most likely source of his beliefs?
The media
Verbal and nonverbal behaviors to which people give meaning are collectively called what?
The message
Which statement best defines persuasion?
The process of guiding people to behave in a certain way or hold a particular opinion
What rule states that a main point CANNOT have only one subpoint?
The rule of division
Which perception leads an audience to believe that impromptu and extemporaneous speeches are "from the heart"?
The speaker has had little time to prepare the speech
What is speech rate?
The speed at which you speak
Which speech topic would be best suited to the time pattern of organization?
The stages of bumblebee development
Which statement is a properly constructed main point?
The way a diamond is cut has a major impact on its sparkle.
What is the basis of evaluation for individuals in business in non-masculine cultures?
Their expertise and achievements
Which of the following explains why the concept of race is controversial?
There is little to no scientific evidence for significant biological differences among races.
What is the main message of a speech?
Thesis
Why do members of an audience have trouble focusing on the speaker unless there are presentation aids to hold their attention?
They are thinking more quickly than the speaker can talk.
Which statement about speeches of introduction is true?
They may be used by a speaker to introduce himself or herself.
To be effective, nonverbal transitions must have what characteristic?
They must be natural.
Which statement about main points is true?
They should be distinct.
All of the main points of a speech should have which characteristic?
They should be equally important.
Which statement about purpose statements is true?
They should be specific.
In what pattern of organization are main points arranged in chronological order?
Time
Kristin is giving a speech about the life of Abraham Lincoln. She arranges her main points as follows: 1. Childhood in Kentucky and Indiana 2. Early adulthood and marriage 3. Political career 4. Civil War 5. Assassination Which pattern of organization is Kristin using?
Time
What is the goal of a persuasive speech?
To convince people to think or act in a particular way
Why should speakers create a memorable moment during their conclusion?
To help listeners recall the presentation later
Why strive for simplicity when using presentation aids?
To help the audience pay attention to your speech, instead of the presentation aids themselves
What should your goal be during the brainstorming stage of choosing speech topics?
To identify as many potential topics as possible without evaluating them
In the assertion-evidence approach to graphic slides, what is the primary function of the slide heading?
To make a claim
In what pattern of organization are main points arranged to represent different categories?
Topic
Lauren is planning a speech on home decorating. Her main points are as follows: 1. Choosing the right colors 2. Selecting furniture and decor 3. Adding different textures 4. Organizing and arranging Which organizational pattern is Lauren using?
Topic
What is the term for a statement that helps logically connect two points in a speech?
Transition
True or false: A presentation aid should be an accessory, not the sole focus of your speech.
True
True or false: According to the rule of division, a main point must have either no subpoints or at least two subpoints.
True
True or false: Although main points should be related, they should still contain separate ideas.
True
True or false: American popular culture can spread negative stereotypes about Americans to other cultures.
True
True or false: Audience analysis involves learning what the audience already knows about your topic and how the audience will benefit from your presentation.
True
True or false: If you plan to use a presentation aid, you should have a backup plan in place.
True
True or false: Knowing what your audience already knows about your topic will help you avoid talking down to them.
True
True or false: Public speaking anxiety can impact how people behave.
True
True or false: Speakers can avoid distractions by planning ahead of time.
True
True or false: Speakers from some Arab cultures are not likely to use the problem-solving model for their speech because they see problems as fate that cannot be solved.
True
True or false: Support is needed when factual claims are made during a presentation.
True
In order to startle listeners in an effective way, what type of introduction should you plan for your speech?
Unusual
Within an organization, what type of communication is typically the most formal?
Upward
What should speakers do to avoid unintentionally offending people when speaking to a diverse group?
Use culturally sensitive speech.
Which of the following would someone from a high-context culture most likely do?
Use subtle facial expressions
What is developing a specific mental image of winning or giving a successful performance called?
Visualization
Which of the following best describes how women are viewed in a masculine culture?
Weak
What is a true statement about the relationship between presentation aids and the audience?
When presentation aids are used, the audience pays more attention to the speaker.
In the context of a business meeting, which of the following is likely to be an area of disagreement between someone from an individualistic culture and someone from a collectivistic culture?
Whether open conflict among attendees should be tolerated
With regard to speaking context, what does purpose refer to?
Why the audience has come to hear the presentation
When speakers show that they are experienced with or knowledgeable about the topic they are discussing, they are demonstrating which component of ethos?
Wisdom
During the conclusion, a call to ______, encourages listeners to engage in some sort of behavior.
action
A presentation ___________ can be anything that is used in conjunction with a speech or presentation to stimulate listeners' senses.
aid
Stage fright is a specific form of ______.
anxiety
Which of the following describes people who have little interest in sex whatsoever?
asexual
When you give a presentation, your main points should ______.
be discussed for about the same amount of time
Projected cognitive similarity and the outgroup homogeneity effect are the result of cultural __________.
centrism
People from a(n) ________ culture believe that their primary responsibility is to their families, communities, and employers
collectivistic
The unauthorized use of text, photos, works of art, or other materials protected under the law is called __________ infringement.
copyright
A(n) _______ is an electronic storehouse of specific information that you can search.
database
A speech honoring the opening of a new interstate bridge is a speech of _________
dedication
According to the rule of _______, if a main point has one subpoint, it must have at least one more.
division
Our perception of our ancestry and heritage determines our __________.
ethnicity
True or false: Signposts are generally complete sentences.
false
True or false: To be considered transgender, a person must have had surgery.
false
The ________-or-flight response is a reaction that helps prepare the body either to confront the stressor or to avoid it.
fight
The smoothness of a speaker's delivery is called _______.
fluency
The most interactive group presentation format is the _________, which involves group members and audience members exchanging questions and comments.
forum
Whereas sex is a genetic variable, _______ is a social and psychological variable that characterizes a person's identity as feminine, masculine, or androgynous.
gender
The broadest type of search engine is the _______ search engine.
general
Stealing your entire speech from another source and presenting it as if it were your own is called _______ theft.
global
Mateo delivers his speech with sincerity and shows his audience that he is being truthful and trying to help them. Mateo is demonstrating the ______ component of ethos.
goodwill
Robin shows her audience that she is sincere and cares about them in order to demonstrate the _______ component of ethos.
goodwill
When speakers appear to care about their listeners, they are demonstrating the ______ aspect of ethos.
goodwill
A(n) ________ slide is an electronic display of information (for example, charts and tables) in a visually compelling format that can enhance listeners' attention.
graphic
Someone who hides his or her true feelings to maintain harmony and avoid offense is most likely from a(n) ________-________ culture.
high-context
The four basic styles of delivery concern ______ a speech is delivered.
how
People in a(n) _________ culture believe their primary responsibility is to themselves.
individualistic
As Sandra finishes making a point, the volume and pitch of her voice fall. When she begins her next point, they both rise again. This is an example of using ______ to create a nonverbal transition.
inflection
Min is giving a speech on how to build a PowerPoint presentation. Min's speech is best described as a speech to ______.
inform
Ouida is hosting a charity event where several people will be giving short speeches. After everyone has arrived, she goes to the podium and says a few words about the first speaker's background and accomplishments so that the audience understands who the person is. Ouida is giving speech to ______.
introduce
Which of the following religious groups is most likely to live in a country where that group is in the minority?
jews
Listeners who are liberal are more likely to be persuaded by arguments from sources that ______, whereas listeners who are conservative are more likely to be persuaded by arguments from sources that ______.
lean liberal; lean conservative
A simple physical object is an example of a(n) _______-tech presentation aid.
low
Because hugging or kissing is considered inappropriate in most business settings, the United States is considered a fairly _________-_________ culture
low-contact
According to the rule of subordination, the broadest claims are ______, and the more specific claims are ______.
main points; subpoints
A(n) _______ speech is written word for word and then delivered without a script or notes.
memorized
When you are not able to bring an actual object to use as a presentation aid, you can substitute a _________ which is a representation of the object.
model
People who hate to waste time come from a(n) _______ culture
monochronic
Compared to formal business communication, rules regarding protocol, structure, and politeness are typically ______ during informal business communication.
more relaxed
A(n) ________ source offers unbiased information.
objective
Carlito and his sales team have put together a sales pitch for their company's new packaging machinery. A potential buyer has contacted Carlito and asked to meet with him to learn more about the new machinery. Carlito agrees and tells his team that he will take the lead and give the presentation, and they can help answer questions after his speech is done. Carlito is planning to give a(n) ______.
oral report
Margot is the head of an advertising team. She and her team have been working hard to create a new advertising campaign for a brand of toothpaste. When it is time to meet with the client, Margot presents the slogans and ads the team has designed. This is an example of a(n) ______.
oral report
Copying words from multiple sources and putting them together to compose your speech is called ______.
patchwork theft
If Carlos wants to convince his listeners to adopt, rather than purchase, their next pet, he is most likely giving a speech to ______.
persuade
Mirai is giving a speech on why cities should ban single-use plastic products such as straws. This is best described as an example of a(n) ______ speech.
persuasive
A(n) _______ chart looks like a circle with almost triangular segments.
pie
People who view time as fluid and unstructured come from a(n) ________ culture.
polychronic
A statement that helps alert listeners that a speaker is about to shift to a new topic is a(n) _______ transition.
preview
A type of transition that is a complete sentence and lets listeners know that the speaker is about to shift to a new topic is a ______ transition.
preview
While delivering a speech in a Western culture, it is best to maintain ______ distance.
public
__________ speaking anxiety, or nervousness about speaking in front of people, affects people on psychological, physical, and behavioral levels.
public
The main goal of a presentation is referred to as the specific _________
purpose
Letitia assumes that CJ is Black because of how his hair looks and the color of his skin. Which of the following concepts does this assumption illustrate?
race
Some speakers begin their speeches by asking ______ questions, which are questions that listeners should think about but not answer out loud.
rhetorical
A _________ speech is read aloud exactly as written.
scripted
Transitions that are single words or phrases are known as __________
signposts
Sir Richard Branson advocates doing what in business settings?
smiling
A measure of a person's financial and social position relative to that of others is known as ________ status.
socioeconomic
The main points of a speech are organized according to physical or geographic areas in the _________ pattern of organization.
space
A purpose statement describes the ______ of a speech.
specific goal
Purpose statement
specific goal for your speech
Thesis statement
specific message you would like listeners to take away from your speech
After you have decided on a topic, but before you begin writing your speech, you need to narrow your focus by clarifying the main goal, or ______, of your speech.
specific purpose
Public speaking anxiety is also referred to as ______.
stage fright
__________ is defined as the body's reaction to any type of perceived threat.
stress
A(n) __________ is an event that causes the body to experience stress.
stressor
__________ is a speech disorder that disrupts the flow of words with repeated or prolonged sounds and involuntary pauses.
stuttering
Sometimes subpoints have their own subpoints, which are referred to as ______.
sub-subpoints
A(n) ______ offers biased information.
subjective
Main points are usually supported by ______, which may offer evidence, provide examples, or otherwise elaborate on a main point.
subpoints
During the conclusion, speakers should ______ their main points.
summarize
A statement that helps listeners remember points that the speaker has already made is a(n) ______ transition.
summary
A type of transition that is a complete sentence and involves briefly reminding the audience about points that have already been made is a ______ transition.
summary
A(n) _________ is a structured conversation in which one person poses questions to which another person responds.
survey or interview
A group presentation that involves each member making an individual speech, one after the other, on a common topic, is a(n) ____________.
symposium
A(n) ______ slide is a presentation aid that involves the electronic display of verbal content.
text
The audience's size and the time available for your speech are components of ______.
the speaking context
What is the term for a short speech made in tribute to the person or people being honored at an event?
toast
Main points are arranged in different categories in the __________ pattern of organization.
topic
During a speech, two points should be connected in a logical manner using a(n) _______, which may come in several forms, including signposts, previews, and internal summaries.
transition
True or false: People from uncertainty-accepting cultures tend to tolerate new, foreign ideas.
true
True or false: The best way to stay flexible and calm during a speech is to master your content.
true
The extent to which people try to avoid situations that are unstructured, unclear, or unpredictable is called ________ ________.
uncertainty avoidance
A(n) ________ footnote is a statement during a speech, giving credit to the original source of words the speaker has quoted.
verbal
Lillian tells her audience that she spent three months collecting data for her speech. She is demonstrating the ______ component of ethos.
virtue
Speakers who highlight the effort and quality of the work they have put into their speech are demonstrating the _______ aspect of ethos.
virtue
Speakers who show how much work they have put into their presentation are demonstrating the ______ aspect of ethos.
virtue
Pitch and articulation are examples of ________ elements of a speech.
vocal
Mercy is giving a presentation on stained glass and mentions that she has been teaching stained glass art classes at the local college for 15 years. This demonstrates the _______ aspect of ethos.
wisdom
Which statement makes its point most credibly?
"According to the U.S. Bureau of Labor Statistics, 50,000 health care jobs were added in December 2018."
Which statement is the most credible?
"According to the U.S. Centers for Disease Control and Prevention, the 2017-2018 flu season was especially deadly."
When considering whether or not to make a remark about a particular culture, what question should you ask yourself?
"Could this be interpreted as offensive?"
Which of the following is a belief of a collectivistic culture?
"Family is everything."
Which statement by someone from a low-power-distance culture shows appreciation for the values of a coworker from a high-power-distance culture?
"I admit he has a strong respect for his elders and strong sense of service to leaders."
Which statement by someone from a collectivistic culture shows appreciation for the values of someone from an individualistic culture?
"I can appreciate that she is ambitious and has achieved a lot in her life."
Which statement is an example of identifying something familiar in order to create a memorable introduction?
"I was in line at the grocery store when I noticed the headlines on one of the tabloids at the checkout."
Before you use someone else's words during a speech, what word should you say to alert the audience?
"Quote"
Which statement is the most convincing?
"The U.S. Federal Reserve announced that the United States added 100,000 new jobs in the last month."
What questions can help you effectively analyze your audience?
"What knowledge about my topic do listeners already possess?" "What benefits will listeners get from my presentation?"
Which of the following is an example of a stereotype?
"Women are just nicer than men. It's a good thing!"
Which statements will require support?
-"Zika virus is spread primarily by mosquitos" -"Zika virus rates have declined in tourist destinations in Mexico."
What factors influence the degree of formality required in business communication?
-Nature of relationships on the job -Size of the organization -Culture of the organization
Ethics
Ability to treat people fairly, communicate honestly, and avoid immoral or unethical behavior
Emotional intelligence
Ability to understand, express, and manage emotions and to use emotion to facilitate thought
What part of a message is conveyed by tone and the manner in which words are spoken?
The relational dimension
When Greg frowns and says, "Your report is late," what is the content dimension of his statement?
The report is late.
What elements are essential for a person to become competent at communication?
-Learning -Practice
Which statements about the post-trust era are true?
-Most employees are skeptical of their leaders. -People generally believe companies operate against the public interest.
Self-awareness
Ability to see how your behavior is affecting others
Which statements are examples of metacommunication?
-"Let me tell you what I think." -"Don't take this the wrong way."
What is the significance of the fact that a "robot" is a traffic light in South Africa and a humanlike machine in the United States, and a "mouse" can be a small rodent or a computer accessory?
-Different cultures attach their own meanings to words. -The meaning of a word depends on who is using it. -The meaning of a word can change as time passes.
In which directions does communication flow in formal professional networks?
-Downward -Upward -Horizontal
Which of the following are communication channels?
-Email -Radio -Pen and paper
When delivering a business message, why is it important to adapt your behavior to the audience?
-Factors such as age and culture affect how the audience will respond. -What works in one situation might not be effective in another. -What is appropriate will vary, depending on the context.
How do effective communicators cultivate credibility?
-Genuinely understanding audiences -Adapting to audience needs, wants, and preferences -Establishing connections among professionals
In recent years, what developments have increased the importance of communicating via professional networks?
-Improved communication technologies -Globalization
How does cognitive complexity improve communication?
-It helps you avoid jumping to incorrect conclusions. -It reduces the chances that you will respond inappropriately. -It encourages open-mindedness.
Which of the following are among the six basic principles of communication? (Select all that apply.)
-It is governed by rules. -It serves many needs. -It derives its meaning from the people who use it.
Which activities are examples of using communication to serve identity needs?
-Joking with colleagues at work -Looking poised and enthused during a job interview
Which elements are essential for building credibility in professional communication? (Select all that apply.)
-Knowing the audience -Developing rapport -Maintaining accountability
What are informal professional networks frequently used to do? (Select all that apply.)
-Obtain advice from experts -Share contacts who might become clients -Establish informal training and mentoring
What should networkers consider when they are selecting communication channels? (Select all that apply.)
-Other network members' preferences -The channel's ability to enhance professional relationships -The channel's ability to accomplish the work
Context includes what environments that affect a receiver's response to a message?
-Psychological -Physical
What are the primary types of noise?
-Psychological -Physiological -Physical
What are the characteristics of formal professional networks?
-Requiring accountability to other members of the network -Standard sets of responsibilities -Clear lines of authority and reporting structures
Business managers with high emotional intelligence tend to excel in what skills?
-Resolving conflict -Influencing others -Working with teams
In the six principles of communication, what are some of the elements of communication? (Select all that apply.)
-Rules -Content -Relational dimensions
Which characteristics are typical of competent communicators?
-Self-awareness -Cognitive complexity -Emotional intelligence
Which of the following are core elements of the communication process? (Select all that apply.)
-Senders and receivers -Communication channels -Noise
What are forms of nonverbal communication?
-Smiling -Touching someone's arm -Waving
What are words?
-Symbols -Sounds or marks on a paper or screen -Representations of ideas
What are the characteristics of active listening?
-The listener is willing to hear and understand. -The listener's attention is focused completely on the speaker. -The listener seeks a connection with the speaker.
Which statements are true of people with emotional intelligence?
-They are aware of their own emotions. -They think about their emotions before they act. -They are aware of the emotions of others.
In regard to excellent professional networkers, which statements are true? (Select all that apply.)
-They make the initiative to share resources and information. -They are givers rather than takers.
What can speakers learn by self-monitoring?
-To pay attention to how they are behaving -To notice how their behavior affects others -To determine whether their behavior is appropriate for the social setting
What are the basic elements of ethical communication in business?
-Treat people fairly. -Communicate honestly. -Do nothing that is immoral or unethical.
In any particular situation, a good communicator is able to express messages in ways that are ______.
-appropriate -effective
Empathy allows people to ______.
-consider a situation from someone else's perspective -imagine what other people are feeling
Employees are more likely to view a boss as having credibility if the boss ______. (Select all that apply.)
-maintains accountability -adapts to the audience
During a conversation where one person speaks and the other responds with facial expressions or gestures, they are both simultaneously ______.
-senders -receivers
What are ethics?
A person's beliefs about what is right and wrong
What is an emotional quotient (EQ)?
A person's level of emotional intelligence
What is rapport?
A sense of harmony and caring among people
Cognitive complexity
Ability to consider a variety of explanations and understand a situation in multiple ways
Adaptability
Ability to modify your behavior as the situation demands
A state of mind where the listener pays complete attention to the speaker is called _________ listening.
Active
What is the term for rules that most people seem to know and follow, even though those rules are not posted anywhere or stated directly?
Implicit
Why is it correct to say that most language is arbitrary?
People who use a language decide what the words mean, and they can change the meaning.
When George makes a telephone call to his wife, the telephone is acting as a communication _________
Channel
What is the most effective strategy for competent communication?
Choose messages and channels that will best meet your goals.
What characteristic specifically enables a person to consider various explanations and understand a situation in multiple ways?
Cognitive complexity
What is the creation and exchange of messages called?
Communication
Which statement is true?
Communication is a process.
The ability to deliver effective messages in an appropriate way is known as communication ______.
Competence
After someone expresses an idea in language or through some type of nonverbal behavior, what must be done by the person who receives the message?
Decoding
Debbie asks if she can leave work early because she has a headache. Her manager refuses her request, even though it has been a slow day with few customers. He thinks that Debbie is making up an excuse to avoid doing her job. What characteristic does the manager lack?
Empathy
What is the ability to consider a situation from someone else's perspective called?
Empathy
What is the term for expressing an idea in language that a listener can understand?
Encoding
What type of rule clearly articulates the way people are required to communicate or not communicate?
Explicit
Which needs does communication serve by shaping the way individuals portray themselves to others?
Identity needs
What type of needs are served by communication that helps people deal with practical, everyday tasks?
Instrumental
What is the most important aspect of effective communication?
It achieves its goals.
Why is rapport important in professional relationships?
It builds trust and harmony.
In terms of competent business communicators, which statement is true?
It is a skill that requires both learning and practice.
Why is empathy important in business communication?
It is normal for different people to think and feel differently about the same situation.
What saying illustrates the idea that participation in professional networks enhances a person's career?
It's not what you know, but who you know that matters.
With regard to professional networking, which statement is true?
Networkers should evaluate the benefits and drawbacks of each communication channel.
In the field of communication, what is the term for things that interfere with a person's ability to understand what you are trying to communicate?
Noise
What is it called when a person conveys meaning through gestures and other actions instead of words?
Nonverbal communication
In terms of professional networking, how many close relationships (strong ties) and acquaintances (weak ties) should people cultivate?
People should maintain a balance between strong and weak ties, both inside and outside the organization.
In communication, who or what is the sender?
The person who is trying to share an idea with someone else
What is the key to establishing real connections among professionals?
Understanding and adapting to others
The use of words to communicate is called _______ communication.
Verbal
When delivering a business message, you should ______.
adapt your message to the audience
Being aware of one's own behavior and how it affects others is called self-__________
awareness
The literal information being communicated by a message is the ______.
content dimension
The physical and psychological environment in which a message is communicated is the ______.
context
Feedback, noise, context, and the message are among the ______ of the communication process.
core elements
Within a formal professional communication network, formality typically ______ as familiarity increases.
decreases
A person who perceives, understands, manages, and accurately expresses emotions has ______.
emotional intelligence
The ability to understand the thoughts and feelings of other people is called ________.
empathy
Voluntary professional connections, such as friendships among co-workers, are called ______ professional networks.
informal
Voluntary professional connections, such as friendships among co-workers, are called _________ professional networks.
informal
Through communication, people resolve their ______ need to obtain data and the perspective to make good decisions.
informational
Being aware of one's own behavior and how it affects others is called self-___________.
monitoring
When Dave is listening to Jerry tell a story, Jerry is the sender of the message and Dave is the __________.
reciever
The unspoken part of a message, which is conveyed by signals such as tone of voice, is called the _________ dimension.
relational
