MCOM Midterm
Components of Communication
Stimulus, Filter, Message, Medium, Destination, Feedback
actual organizational culture of a company
The actual organizational culture of a company is the medium of preferred values and practices in which the company's members do their work. It cannot be dictated by management, and it can be at odds with the company's stated mission.
business communication within an organization
The business's relation to its environment influences its communication practices. Organizations in a relatively stable industry, for example, tend to depend on established types of formal communication.
The grapevine of an organization is best defined as
The grapevine of an organization is best defined as the informal network used by the employees within the organization. The informal network inside an organization is often referred to as the grapevine. The grapevine usually carries far more information than the formal communication system, and on many matters it is more effective in determining the course of an organization.
The indirect order plan of organizing information in a message is best suited for messages containing information that _____
if you think your information could run the risk of evoking a negative response, it is better to use the indirect order, using your message's opening to prepare the reader to receive the news as positively as possible.
what kind of language do memos use?
informal/ casual because they are often between people who are familiar with each other
Personal communication
the informal exchange of information and feelings in which we human beings engage whenever we come together—or when we just feel like talking to each other. Although not an official part of the business's operations, personal communication can have a significant effect on their success.
What are letters used for?
Once you have established friendly relations with external audiences, you may well conduct your business through emails, phone calls, instant or text messaging, and social media. But when corresponding with an external party whom you do not know well, a letter is often the most appropriate form to use.
recursive process
**** Difficulty: 2 Medium Learning Objective: 01-08 Describe the business communication process.
internal-operational communication
All the communication that occurs in conducting work within a business is internal operational. It includes reports that employees prepare concerning sales, production, inventories, finance, maintenance, and so on. It includes the messages that they write and speak in carrying out their assignments and contributing their ideas to the business.
Organizational Culture
An organization's culture is its customary, but often unstated, ways of perceiving and doing things. It is the medium of preferred values and practices in which the company's members do their work. The concept of organizational or corporate culture was popularized in the early 1980s, and it continues to be a central focus of management consultants and theorists.
direct order?
If you have information that your readers will consider routine, neutral, or positive, it should be put at firs
What is true about increasing globalism and workplace diversity?
Increase in globalism and workplace diversity has resulted in the requirement for cultural agility in workplace communication. Cross-cultural competency should thus be a part of your skillset.
The widespread use of the Internet has _____.
The widespread use of the Internet has forced companies into focusing harder on developing a socially responsible image. The Internet has brought a new transparency to companies' business practices, with negative information traveling quickly and widely. This has increased the emphasis on corporate social responsibility.
external-operational communication
The work-related communicating that a business does with people and groups outside the business is categorized as external-operational communication.
What is true about context for communication?
What gets communicated and how can be heavily influenced by the communicators' professional roles. Internal audiences as well as external ones can occupy different professional roles and therefore favor different kinds of content and language.
what is the most heavily used medium in business>
social intelligence
the ability to quickly asses the emotions of those around you and adapt your words, tone and gestures accordingly