MGMT 105 mid-term

Helicopter pilots take periodic check rides by more experienced pilots to stay current with the procedures and rules. A. Skill variety B. Task Identity C. Task significance D. Autonomy E. Feedback

E. Feedback

Gadgetbug, a cadet repair store, has 26 employees and operates in a two-story building. The firm is well known in the community and the city in which it operates but not in the entire country. Gadgetbug manages to make annual sales of $80,000. Gadgetbug qualifies as a _______ A. small business B. corporation C. regulatory agency D. not-for-profit organization E. strategic business unit

A. small business

Organizations that provide resources to other organizations are known as: A. suppliers B. competitors C. regulators D. interest groups E. importers

A. suppliers

Helicopter pilots perform preflight and post flights checks, fly, give safety briefs, communicate with air traffic controllers and plan fights. A. Skill variety B. Task Identity C. Task significance D. Autonomy E. Feedback

A. Skill variety

______ is the degree to which the overall task of the organization is broken down and divided into smaller component parts. A. job specialization B. job enrichment C. job rotation D. job enlargement E. Task Identity

A. job specialization

Early advocates of the classical management perspective viewed organizations and jobs from an essentially ______ point of view. A. mechanistic B. behavioral C. humanistic D. systematic E. contingent

A. mechanistic "means mechanic like"

Which of the following statements best reflects contemporary management trends? A. More and more organizations are using quality as a basis for competition B. The server sector of the economy has steadily declined C. Younger people entering the workforce over the past 20 to 30 years are more devoted to work and more willing to adapt. D. The emphasis on business ethics has declined E. The emphasis on management of diversity has declined

A.More and more organizations are using quality as a basis for competition

Which of the following statements about organizational culture is true? A. organizational culture shapes the behavior of employees, and thus impacts organizational effectiveness B. Organizational culture of an overseas franchise is always the same as the culture of the nation in which the organization's headquarters are located. D. organizational culture refers to the cultural and artistic charities that an organization supports. E. organizational culture is frequently and easily changed by most organizations

A.organizational culture shapes the behavior of employees, and thus impacts organizational effectiveness

Helicopter pilots complete flights and log hours of experience. A. Skill variety B. Task Identity C. Task significance D. Autonomy E. Feedback

B. Task Identity

________ proposed that workers respond primarily to the social context of the workplace, including social conditioning, group norms, and interpersonal dynamics. A. The classical management perspective B. The human relations movement C. The systems perspective D. Management Science E. The contingency perspective

B. The human relations movement

Which of the following statements is true about entrepreneurs? A. They are typically angel investors B. They essentially start new businesses C. They essentially hire professional managers D. They essentially manage businesses of other individuals. E. They are essentially employees of a corporation

B. They essentially start new businesses

The concept of _______, suggested by Weber, is based on a rational set of guidelines for structuring organizations in the most efficient manner. A. adhocracy B. bureaucracy C. technocracy D. meritocracy E. scientocracy

B. bureaucracy

Laney's and MarketPlace are both grocery stores. They stock similar products, and customers switch between the stores based on convenience, sale items, and other promotions. Laney's and MarketPlace are _______? A. strategic allies B. competitors C. associates D. regulators E. suppliers

B. competitors

______ is the process by which a manager assigns a portion of his or her total workload to others. A. Micromanagement B. Delegation C. Entropy D. Synergy E. Centralization

B. delegation

Making a product in the firm's domestic marketplace and selling it in another country is known as _________ A. direct investment B. exporting C. joint venture D. competing E. franchising

B. exporting

The ______ design is based on two overlapping bases of departmentalization. A. H-form B. matrix C. functional D. divisional E. U-form

B. matrix

A management process is considered to be effective when: A. overhead production costs are increased B. the right decisions are made and implemented C. decisions are made independently of the organization's external environment D. the same amount of resources are allocated to all the functions of the organization E. the organization is highly centralized

B. the right decisions are made and implemented

Which of the following helps make the management process efficient? A. increasing overhead production costs B. using resources in a cost-effective manner C. making management decisions independently of the organization's external environment D. using the majority of resources for sales promotion activities E. using micromanagement techniques

B. using resources in a cost-effective manner

According to the job characteristics approach, task identity is _____? A. the number of things a person does in a job B. the extent to which a worker does a complete portion of the total job. C. the extent to which a worker knows how well the job is being performed D. the perceived importance of the task E. the degree of control a worker has over how the work is performed.

B.the extent to which a worker does a complete portion of the total job.

_______ skills refer to a manager's abilities to both effectively convey ideas and information to others and effectively receive ideas and information from others. A. Technical B. Abstract C. Communication D. Diagnostic E. Conceptual

C. Communication

Which of the following statements about management science is true? A. It is part of the classical management perspective B. is relies on bureaucratic techniques proposed by Max Weber C. It focuses on mathematical representations of reality D. it is concerned with improving the performance of individual workers E. it introduced the piecework pay system

C. It focuses on mathematical representations of reality Management Science=Math Stuff

Which of the following is a Theory Y assumption? A. Social processes do not influence the performance of workers B. people are not internally motivated to achieve their goals C. People do not naturally dislike work D. People prefer to be directed, to avoid responsibility, and to want security E. People perform better when they are threatened by the manager

C. People do not naturally dislike work

Which of the following is a Theory X assumption? A. People will both seek and accept responsibility B. Managers are harsh on their employees C. People have little ambition D. People are internally motivated E. People do not naturally dislike work

C. People have little ambition

Helicopter pilots think what they do is important and exciting. A. Skill variety B. Task Identity C. Task significance D. Autonomy E. Feedback

C. Task significance

A business manufacturers top-of-the-line cabinets. The _______ dimension of its general environment includes computer-assisted design software that helps to convert wood and people's idea into lovely, functional cabinets. A. legal B. sociocultural C. technological D. political E. economic

C. Technology

The ______ replaced the General Agreement on Tariffs and Trade (GATT) and absorbed its mission in 1995. A. European Union (EU) B. International Trade Centre (ITC) C. World Trade Organization (WTO) D. United Nations Conference on Trade and Development (UNCTAD) E. Global System of Trade Preferences among Developing Countries (GSTP)

C. World trade Organization (WTO)

When a manager writes an email to his employees that provides details about the upcoming annual company picnic, he is most likely to be using his _______ skills. A. conceptual B. technical C. communication D. abstract E. spatial

C. communication

________ skills refer to the abilities of managers to think in the abstract. A. time management B. technical C. conceptual D. interpersonal E. communication

C. conceptual key word "abstract"

A(n) ________ occurs when an employee's decision potentially benefits the individual to the possible detriment of the organization. A. loss of confidence B. security breach C. conflict of interest D. violation of organizational culture E. act of incitement

C. conflict of interest

________ is the process of grouping jobs according to some logical arrangement. A. job rotation B. job enrichment C.departmentalization D. centralization E. industrialization

C. departmentalization

Jimmy owns an ice cream parlor. He designs a schedule for the different tasks the employees have to perform in order to prevent monotony at work. According to the schedule, if an employee makes waffle cones on a day, he serves ice creams the next day and clears the tables on the day after that. Jimmy is using the ________ approach at his ice cream parlor. A. job enrichment B. job enlargement C. job rotation D. job deskilling E. job specialization

C. job rotation

The ______ dimension of the general environment consists of government regulation of business and relationship between business and government. A. technological B. task C. political-legal D. competitive E. socio-economic

C. political-legal

A helicopter pilot-in-command is in control of her aircraft. A. Skill variety B. Task Identity C. Task significance D. Autonomy E. Feedback

D. Autonomy

________ managers are concerned with creating and managing the systems that create an organization's products and services. A. marketing B. Human resources C. Financial D. Operations E. First-line

D. Operations

Pete, a manager, embraces the job characteristics approach. Pete thinks that when his employees have more control over how their work is performed, they do better. Which characteristic is Pete emphasizing? A.feedback B. task identity C. task significance D. autonomy E.skill variety

D. autonomy "when they have control over what they do they tend to do it better"

Myrtile Wines, a chain of wine retailers, has prepared guidelines that clearly specify how employees should interact with suppliers, customers, competitors, and other people associated with their business. These guidelines are documented and distributed at all Myrtile outlets. The guidelines prepared by Myrtile forms its _____? A. business plan B. code of ethics C. strategic plan D. fair trade strategies E. licensing agreement

D. code of ethics

The French government charges a 25% tax on all American fruits and vegetables that are sold in France. This tax collected by French authorities is a(n) ________ A. direct investment B. license C. export tariff D. import tariff E. strategic alliance

D. import tariff

The term span of management refers to the ______ A. extent to which authority is delegated at the individual level. B. extent to which authority is systematically delegated to middle and lower levels of management C. number of people reporting to a particular manager. D. process of grouping jobs according to some logical pattern E. number of managers assigned to a department

D. process of grouping jobs according to some logical pattern

The international trade, the _______ amount typically designed to ensure that domestic competitors will be able to maintain a certain market share. A. benefaction B. royalty C. tariff D. quota E. minimum hourly wage

D. quota

A diner received many warnings from the local Board of Health regarding the quality of its food. The Board of Health objected to the trans-fats used for frying and the freshness of bread and meat used at the diner. The Board is playing the role of a(n) _________ in the restaurants environment. A. competitor B. customer C. supplier D. regulator E. investor

D. regulator

Technical skills _______ A. are crucial for top managers more than any other managers B. are nonspecific and broad C. depend on a manager's ability to think in the abstract D. are especially important for the first-line managers E. are used the most when making organizational policies

D.are especially important for the first-line managers

Emilio says, "Employees and situations are unique. Sometimes I get good results by trying one approach, sometimes I decide to do something completely different." Emilio's statement is best aligned with which of the following management views? A. The classical management perspective B. Administrative management C. Scientific management D. Their X E. The contingency perspective

E. The contingency perspective (key word "unique")

The ______ environment of an organization includes all the values, symbols, beliefs, and languages that guide behavior. A. task B. general C. physical work D. regulatory E. cultural

E. cultural

Almonds United Inc., a company that produces almonds, is based in California, United States. Almonds United ensures that most of its produce is sold in the local market and not more than 20% is sold in the Indian markets each year. This is in accordance with the US government's voluntary limit on trade with India. Almonds United is following the ________ exercised by the US government. A. franchising agreement B. direct investment C. strategic alliance D. licensing agreement E. export restraint agreement

E. export restraint agreement

Who among the following is most likely to be an entrepreneur? A. Rebecca works as an operations manager at Omega Corp. B. Kevin is a student who also writes for a magazine C. Anita works for a non-profit organization D. Jordan has invested a small amount of money in Libra Inc., which is a large corporation E. Mariam has taken a loan to fund her new cafe.

E.Mariam has taken a loan to fund her new cafe.

Which of the following focuses on the management of the entire firm as opposed to the jobs of individual workers? A. The Contingency perspective B. Scientific management C. Administrative management D. Theory X E. The behavioral management perspective.

___.

Charmed by Claire is a successful retail boutique that sells women's accessories. Claire, the owner/manager, knows that women have many options when buying jewelry. When customers enter her store they are greeted by name and given prompt, friendly attention. Customers return to the store because the service is excellent. Claire says the most important decision she makes is hiring the best staff because customer service is vital to her business. Customer service is a. a human resource. b. an organizational resource. c. a rare resource. d. core competency

d. core competency