MGMT 200 Final Exam Review
Which of the following exemplifies a modular structure?
An airplane manufacturer contracts with many suppliers, each responsible for one component or assembly, which are then integrated to make the aircraft.
Based on what you learned about the career competency of understanding the business, which of the following would be a pre-interview red flag?
Current news stories about the company describe events that are inconsistent with what you learned about its mission, values, and culture.
Diallo and Jazmin are managers who take different approaches to job design. Diallo asserts that scientific management is key to increasing performance. Jazmin, on the other hand, focuses on job enlargement for her employees. Which of these statements describes Diallo and Jazmin?
Diallo's workers do as few unique tasks as possible, while Jazmin's workers are frequently learning new skills.
How would an employee resource group (ERG) meet a worker's need for relatedness?
ERG members form around common bonds and work together to create a positive work environment.
In the fictional country of Econoland, the government is considering two types of tariffs on imported bicycles. One tariff aims to protect the domestic bicycle industry from foreign competition, while the other means to generate government revenue. Which of the following scenarios best illustrates the protective tariff?
Econoland establishes a 25% tax on imported bicycles, which is specifically intended to make imported bicycles less attractive to consumers compared to domestically produced ones.
What recommendation would you give to a manager who wants to optimize team performance?
Focus on improving the quality of team interdependence.
Which of the following is an example of frame-of-reference training?
Francois emphasizes using the same idea of high, medium, and low performances when making evaluations.
Harrison is retiring from a local bakery that has been in his family for four generations. Because he does not have an heir to whom he can pass the bakery, he is selling it to a young couple. When they meet to discuss the transfer of the business, what are some things that Harrison should share with the new owners about the success of his business?
Harrison should share the culture of the company through stories, rites, and rituals.
Imagine that you were recently hired as the CEO of a major corporation knowing that the previous CEO and much of his senior leadership were fired. After doing some research, however, you see that the previous CEO focused on how the company's strategy will happen and developed a robust operating plan. Based on what you know about the three core processes of business, what could have been a reason he was ousted?
He didn't link the right people to the strategy.
Masoud is a commercial architect and believes he is a strong strategic thinker because of the depth of his understanding of building design. His colleagues, however, believe he is too focused on the principles of design and not attuned to trends in areas such as environmental impact, efficiency, and local regulations. Based on what you know about developing strategic thinking, what does Masoud need to do?
He needs to practice being a "T" thinker.
Bourey, who manages a restaurant, decides the specials each day, sets the weekly schedule based on which servers he feels deserve the busy shifts, and frequently comps drinks for wealthy customers. When the restaurant donates food for public events, such as feeding teachers at the local elementary school, Bourey is always present for the picture that will be shared on social media. How would McClelland describe the motives determining Bourey's behavior?
His need for power is high.
There is interdepartmental conflict at a company that manufactures outdoor sporting goods and athletic gear. The product development team is waiting on feedback from the marketing department. The marketing department needs a budget forecast from the accounting division before it can provide this feedback. If you were the top-level manager of this company, how would you handle this situation?
I would use the process of integration and sit everyone down together to talk it through.
Which of the following is true regarding the attribute approach to performance management?
It is easy to develop and is generalizable across organizations and strategies.
Which of the following statements about leader style is accurate?
Men are more likely to use an autocratic style.
D'Angelo is a new commissioner appointed to oversee a government agency. He is the third commissioner in less than three years in this agency. Morale is low, yet the staff know more about quality programs than he does. The staff fears that sharing too much about what he does not know will lead to them being fired. Using the contingency model, what do you think Fiedler would recommend D'Angelo do?
Move to a more suitable situation.
The owners of a startup coffee shop intend to offer several specialty coffee blends. Would this represent rarity in terms of competitive advantage?
No; many local and national coffee shops offer specialty blends.
Rita aspires to join the top management team of a major corporation. Which of these accurately describes the social forces Rita will face in her career?
Rita's career path will always be influenced by the fact that she was born into a culture with persistent sexist attitudes.
The organizational structure at Road House, a recreational vehicle manufacturer, is segmented into operations, sales, and production. Road House managers have limited decision-making control and each oversees many workers. As always in manufacturing, efficiency is a primary goal, so Road House managers must perfect their work, even on routine tasks, and must closely track how they utilize resources. Which of the following most accurately explains Road House's approach to authority?
Road House managers struggle with delegation which can hurt productivity.
Teams at Rockstar Software Corp. often operate in silos. Based on this fact, will the company be a successful learning organization?
Rockstar will have difficulty being a learning organization because knowledge is not transferred throughout the company.
As a new strategy this year, Comstat Company is having its managers evaluated by the members of their teams. This decision was made to give employees an opportunity to anonymously share information about how they are being managed. Comstat most likely has not considered that this type of performance evaluation has which disadvantage?
Subordinates have power over their managers, thus putting the managers in a difficult situation.
Harper wanted to motivate her employees to perform at a higher rate. She had heard that you can pay employees more for being more efficient. Harper begins to offer productivity bonuses, yet productivity declines and workers seem to fear losing their jobs. Why might that happen?
Taylorism
Which of the following indicates you are observing a very high-performing team?
The amount of time each team member speaks is about equal to the others.
Padma's consulting team spent six weeks preparing a bid on an employee benefits consulting project for a major corporation. Unfortunately, the bid submitted by Padma's team was not selected, and the project went to a competitor. As a follow-up, Padma asked to see the other bids. How would viewing the competing bids help Padma's team?
The competing bids could provide feedback and help the team create better performance goals in the future.
Which of the following is a disadvantage of employing temporary workers as a means of eliminating a labor shortage?
The low levels of commitment to the organization and its customers that temporary workers bring with them often reduce the level of customer loyalty.
At Deluxe Department Store, Chondi is an associate in the soft lines department that is managed by Quinn. Piper is the sales director for the store. One day, Quinn asked Chondi to update the sales signs for the towels and washcloths. While she was working on this task, Piper asked Chondi to change the bedding displays to match the new merchandising scheme that Piper had developed. Which of the following statements describes Chondi's situation?
The principle of unity of command should be applied so that Chondi should report to no more than one manager.
The owner of Shear Delight Salon, Randy, has asked you to consult on his business. Shear Delight employs five stylists, two shampoo techs, a massage therapist, and a receptionist. Randy asks for your advice on whether he should hire a manager. What advice would you give him?
The salon is small enough in size that it can be maintained as a flat organization without a middle manager.
Using an employment agency, the GDZ Corporation posted a job announcement for a management trainee. This resulted in 300 people applying for the job. After reviewing the applications, 30 offers for interviews were accepted by applicants. Based on this information, what can you conclude?
The yield ratio for interview offers accepted relative to applications received is 10 percent.
Suppose you are conducting a market analysis for a fictional company, ABC Electronics, that specializes in manufacturing consumer electronics. Based on Porter's five forces framework, which of the following scenarios represents a strong indication of high competitive rivalry?
There are several well-established competitors in the consumer electronics industry, all offering similar products with little differentiation.
If you have a team that is low on conscientiousness, which of the following would you recommend?
They need a team charter.
Niall, an up-and-coming business executive, is trying to get a seat on the board of directors. What would you recommend Niall do to achieve this goal?
Try subtle flattery.
Which manager is exhibiting informational power?
Umeki creates, formats, and controls all the firm's important documents which set the strategy and guide its implementation.
Several EU companies were importing steel-toed safety boots from Argentina for workers in hazardous industries like mining, construction, and manufacturing. Concerned about the steel quality, the EU sought help from the ________Blank to monitor and enforce the trade agreement.
World Trade Organization
Shuaifu wants to reorganize his beverage bottling company. Currently, there are HR, R&D, and purchasing units at each facility. Shuaifu feels that by bringing all of those key functions together in one location and deploying them to the facilities only when needed, he will save money and also create consistency. Is Shuaifu correct?
Yes, because the company will need fewer employees overall, saving money and allowing for consistency in processes.
Which of the following is an example of a dysfunctional conflict?
a manager telling an employee that his work visa can be revoked at anytime
Maxine views her company as a grouping of departments that must work together and as a single entity that has customers, suppliers, and competitors. Maxine is utilizing
a systems viewpoint.
DataSource Incorporated, a data analysis company, uses its performance management system in a more traditional manner with the focus being on using the performance ratings that it generates as the basis for making decisions about merit pay increases, promotions, as well as terminations. This is an example of the _________blank purpose of performance management.
administrative
A publishing company in which certain workers acquire manuscripts (sponsoring editors), others edit manuscripts (developmental editors), and others turn manuscripts into printed books (production editors) uses an organizational structure that
arranges discrete parts of a task to be done by different people.
Chayo was incredibly upset and frustrated when his boss denied his vacation request, again. Chayo decided to cool off a bit before addressing the conflict, so he used which conflict-handling style?
avoiding
Which of the following statements accurately summarizes research related to goal setting?
commitment, ability, and resources are necessary for goals to be achieved.
AZTEK Communications Corporation assesses its software development engineers based primarily on their interpersonal skills and attitudes toward work. Which of the following would best describe this company's performance management process?
contaminated
Jorge Ortega, a software engineer at the EQL Corporation, is a young professional who has a strong desire for regular feedback and transparency from his supervisor. This is one of the reasons why the company engages in
continuous performance management.
The essence of self-management is understanding who you are, what you want in life, what you want to accomplish during your life-long journey, and then making it all happen. This pursuit of your dreams or goals is what drives the self-motivation employers are looking for. How will you apply the principles of self-management on a daily basis?
create a to-do list for accomplishing your goals.
Pablo assured his team that he would advocate for them to receive a much-deserved pay increase. However, when Pablo met with the CEO, he prioritized funding for new equipment over the raises. On which aspect of trust did Pablo fail?
credibility
Exelont Corporation is a large-scale manufacturer of consumer electronics. As part of its performance management system, Exelont measures the amount each employee contributes to the profits of the company, and the employees are either held accountable or rewarded based on their contributions. With regard to performance measurement, under which of the following would contribution to profits be categorized?
critical success factors (CSFs)
The number of customers at a large department store has decreased, so store management needs to reduce its headcount. Which option should management choose to reduce the number of employees as quickly as possible?
demotions
A CEO wants to ensure that her corporate strategy is leading to processes and behaviors that will foster a strong financial performance. Based on what you know about the flow of organizational culture, which of the following acts does NOT directly tie corporate strategy to performance?
developing a control system that provides feedback on whether the strategy is working or not
Hugo Munsterberg believed that psychologists can contribute to industry by ________. For example, Munsterberg might suggest that a company implement a monthly bonus plan that rewards workers for achieving the goals set by their managers.
devising management strategies to influence employees to follow management's interests
Malek Jones, a business analyst at the VNH Corporation, feels that his employer terminated him for no reason. Although the company practices employment-at-will, he still pursues resolution with the EEOC. The reason why Malek can take this action is due to a(n) _________blank policy.
due process
e phases of thought in the behavioral viewpoint from earliest to most recent.
early behaviorism, human relations movement, behavioral science
Electon Corporation, a video-game developer, informs all new hires that both the employer and the employee have the right to terminate the employment relationship at any time, for any reason. This is referred to as a(n) _________blank policy.
employment-at-will
Dontrell, the founder of the successful U.S. fast-food chain Speedy Bites," is eager to expand his brand into Asia but lacks the necessary capital and is concerned about the potential risks due to his unfamiliarity with the Asian business landscape. Which of the following expansion routes would you advise him not to take?
establishing a wholly owned 13th Speedy Bites location in Shanghai, China
A U.S. construction firm expands to Belize. Owen, an American who manages Belizean operations, notices workers arriving late, taking long lunches, and leaving early on Wednesdays. He introduces a time clock system, common in the United States. This move implies Owen is a(n) ________Blank manager.
ethnocentric
Dakari, CEO of a successful medical supply company, is constantly reading press releases and news articles about his competition. He regularly checks information about new competitive products and visits trade shows to study his competition. Dakari is
evaluating opportunities.
Now in its 57th year, the Puleo Pumpkin Patch is a popular destination for families to go on hay rides and get pumpkins for carving into jack-o-lanterns. Lorenzo, the owner, plants the same variety of pumpkin seeds as his dad did when he originally opened the business. Lola, Lorenzo's daughter and the assistant manager, has read seed reports from the last five years. Lola suggests they begin planting a pumpkin variety that grows more quickly, is more drought-tolerant, and produces a heartier pumpkin. To follow Lola's suggestion would mean that Lorenzo is following
evidence-based management.
Farrah's Furniture sells modern desks, chairs, and other office furniture mainly to businesses and institutions. An example of Farrah's pursuing a growth strategy would be
expanding to sell home furnishings.
Pineapple Whip, a company that makes an ice cream-like treat using pineapple, sells its branding, production techniques, and proprietary flavors to other companies for a fee and a share of the profits. Pineapple Whip is engaged in
franchising.
Last week Vivian, CEO of Comfort Home Furnishings in Springfield, Massachusetts, traveled to Europe to visit customers. While overseas, Vivian checked her email daily and presented her company's website to customers, outlining how the website would streamline order placement and merchandise delivery. After concluding her last customer visit Thursday morning, Vivian promptly returned to the corporate office in Springfield to meet with her board of directors that evening. Vivian is utilizing the ________Blank that makes travel and communication more efficient.
global village
Due to a series of resignations from Consert Incorporated, a large software firm, the organization is facing an acute labor shortage. During which of the following human resource planning steps would the firm contemplate several options to address the labor issue?
goal-setting and strategic planning
Ursula has excelled as an auditor for a large financial consulting firm. She loves building mutually beneficial relationships and is extremely well liked by her clients. Ursula likely has a
high need for affiliation.
Which option below would be a winning move for a bakery in a busy urban area?
hiring a classically trained pastry chef to expand the business into desserts and custom cakes
Colin is a branch manager for a large freight company. He has noticed low morale lately, perhaps because of the cramped quarters, stricter policies, and lack of raises this year. According to Herzberg, Colin should first concentrate on
hygiene factors.
Comics Alive is an animation studio with a strong creativity culture where the employees work together to imagine new cartoon characters and bring them to life via digital animation. If you were to visit Comics Alive, you would likely encounter observable artifacts such as
idea boards for current projects, varied kinds of seating, and advanced video technology.
Asher King, the accounting manager at the River Enterprises, is writing performance goals for his team for the next year. Based on the performance management process, the first step that needs to be taken is
identifying performance outcomes for company divisions and departments.
During the COVID-19 crisis, almost every business had to shift its strategy. Easy Bins, an upstart grocery delivery service, went from a neat idea to an essential service almost overnight. Responding to their rapid growth required Easy Bins' managers to formulate strategy quickly. Before launching into new markets, they engaged in strategic ________Blank by ensuring their employees and systems were ready for the expansion.
implementation
A manager who utilizes the contingency viewpoint may be labeled as which of the following?
inauthentic
Based on what you know about transformational leadership, WeWork CEO Neumann from the Management in Action case exhibited what type of behavior?
inspirational motivation
Katya was working for a clothing boutique when the COVID-19 pandemic caused the boutique to close. Katya was not upset about being let go, but she was upset that her boss was rude and acted as if Katya was the cause of the boutique's closure. Katya experienced low
interactional justice.
Lakshmi was asked by the vice president of her department to lead a task force developing specifications for a new customer database to be used by several other departments in her organization. Lakshmi is an IT supervisor, but most of the other task force members are directors of other departments. At the first meeting, several asked questions that she had trouble answering. How would you explain Lakshmi's level of situational control?
low
Characteristics of a job vacancy are _________blank recruiters or recruiting sources when it comes to predicting job choice.
more important than
It was the third meeting, but the group had finally agreed on the roles for each member. Kathie felt good about how things were progressing. It seemed that the conflicts had been resolved, and everyone had actually arrived on time with their tasks completed. Kathie felt they were now a team. They were now in the ________ stage.
norming
Akemi volunteers for the parent-teacher organization (PTO) at her son's school. For the upcoming fall festival event, parent volunteers are needed to sell tickets, recruit attendees, collect donations, and operate the games and food booths. Akemi wanted to prove to the other parents that she is a very talented graphic designer, so she volunteered to create the flyer and social media posts that would be used to advertise the event. Akemi probably has a
performance goal orientation.
Antonella, the vice president of operations for an international organization, believes that employees in her foreign offices best understand how to handle the personnel and practices in their offices. So when the corporate HR manager approached Antonella about reprimanding Francois, a native Parisian who is the Paris office manager, for not doing things according to corporate policy, Antonella backed Francois and said, "I believe that the home office should leave Francois alone because he best understands the local culture." Antonella is a(n) ________Blank manager.
polycentric
Ahava, who is from the Mediterranean coast of Greece, manages a movie theater in the United States. On a recent visit, you observed Ahava helping one customer purchase a ticket and another locate the restrooms, as well as mopping up a spill and starting a new batch of popcorn. How would you describe Ahava's outlook on time?
polychronic
If Philips, a company well-known for LED lights, debuted a smart tablet it would likely fall into which quadrant of the BCG matrix?
question marks
Fujiko owns and operates a local bakery. Fujiko is leading when she
quickly adapted to offering curbside service during the COVID-19 pandemic so that she did not have to lay off any workers.
Sweetwater College is experiencing difficulty filling vacant instructor positions with new full-time faculty. Given this, the college could _________blank to address this problem.
recruit temporary employees
A CEO and her leadership team have started to see some positive changes in the organizational culture. Which mechanism would you recommend that is particularly strong and has great potential to embed the cultural changes made so far?
reward and incentivize employees
Manuel, an IT manager, has been studying the actions that his workers perform in an attempt to improve their productivity. Manuel is utilizing
scientific management.
Hiring employees from external sources is a
slow option to avoid an unexpected labor shortage, and its revocability is low.
During a global culture training session for a group of employees preparing for their transfer to Egypt, the HR training manager mentioned that, in the Arab world, it is common for men to hold hands as a gesture that signifies
solidarity and friendship.
Mauricio's team has entered the stage characterized by deciding expected team behaviors, apportioning the work, and developing team spirit. Which stage of development occurred immediately BEFORE this one?
storming
As the CEO of Ramdon Incorporated, Lexi Bishop makes it a point to meet new hires at all levels of the organization. She explains the goals of the company and emphasizes the importance of how each individual employee's job contributes to the success of the overall company. This is an example of the _________blank purpose of a performance management system.
strategic
Ayana leads a team of product engineers. Ayana and one of her team members, Cyrus, often disagree about the best designs for products the team is developing. However, Cyrus knows that Ayana will always listen to his ideas with an open mind and then decide what is best for the project at hand. Ayana has come to rely on Cyrus as the team member who will voice a dissenting opinion because that is what is best for the team. Which outcome would you expect for Cyrus?
strong organizational commitment
Eslem is overseeing three employees who each has a very strong external locus of control. Which leader behaviors would House suggest that Eslem exhibit?
supportive and path-goal clarifying
Zoe runs a flower shop. She recently made some changes so that one employee answers phones and completes the order and payment process, while another creates arrangements, and a third packages and delivers floral arrangements. Previously, each employee was responsible for the order from the phone call through the delivery. Zoe has made changes to
task identity.
According to Rosabeth Moss Kantor of the Harvard Business School, which of the following events of the 1980s contributed to the establishment of a global economy?
the fall of the Berlin Wall
The owners of Blazing Pitchforks, a family-owned farm supply outlet in a rural community, are concerned over the news that a large retailer specializing in farm and garden products is building a new store on the other side of town. According to a SWOT analysis, this new retailer is an organizational ________Blank to Blazing Pitchforks.
threat
While guests at the Ritz-Carlton, a family on an international trip could not locate the grocery staples that were safe for their son who had numerous food allergies. The Ritz-Carlton staff, in coordination with the head chef, arranged to fly the items in from another city. How is the Ritz-Carlton using norms?
to emphasize its important values and identity
When a company faces a shortage of employees in the workforce, and it predicts that current demand for products or services may not extend to the future, it will
try to garner more hours out of the existing labor force.
Both the comparative and the attribute approaches to performance measurement are
very low on specificity.
