MGMT 201 Ch 4 Individual Attitudes and Behaviors

Organizational commitment

-Affective commitment: emotional attachment to company. ("I want to") -Continuous commitment: employee retention. (taking into consideration the pros and cons) -Normative commitment: feeling of obligation to company. ("I ought to")

Major Work Attitudes

Job Satisfaction Engagement Organizational commitment

Organizational citizenship behaviors

Organizational citizenship behaviors are voluntary actions beyond the scope of normal job duties that contribute to the effective functioning of an organization. On the other hand, absenteeism costs companies an estimated $153 billion annually. job satsifaction is correlated with org citizenship behavior

Relationships between Attitudes and Work Behaviors

Satisfaction and Absenteeism: Satisfied employees have fewer avoidable absences Satisfaction and Turnover: Satisfied employees are less likely to quit Organizations take actions to retain high performers and to weed out lower performers Satisfaction and OCB: Satisfied employees who feel fairly treated by and are trusting of the organization are more willing to engage in behaviors that go beyond the normal expectations of their job. Satisfaction and Customer Satisfaction: Satisfied workers provide better customer service because -They are more friendly, upbeat, and responsive -They are less likely to turnover, which helps build long-term customer relationships -They are experienced

What are attitudes (three components)

What are attitudes? Attitudes are evaluative statements or judgments concerning objects, people, or events. - Cognitive component of an attitude is the opinion or belief segment of an attitude. - Affective component is the emotion or feeling segment of an attitude. - Behavioral component of an attitude is an intention to behave in a certain way toward someone or something.

Job Attitudes Around the Globe

empowerment --> low job satisfaction in india because

What is the difference between job satisfaction and organizational commitment? Which do you think would be more strongly related to turnover?

organizational commitment more related to turnover

What causes turnover

performance job dissatisfaction personality age company tenure