MGMT 3000 CH. 2
The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints. A.contemporary B.historical C.classical D. behavioral
A
What four disciplines are included in the behavioral science approach to management? (Choose all that apply.) A.Anthropology B.Economics C. Sociology D.Accounting E.Physics F.Psychology
A,B,C,F
Identify the two theorists who contributed the most to the human relations movement. A.McGregor B. Mayo C. Follett D. Maslow
A,D
In order to follow Mary Parker Follett's concept of integration, a company should A. study the individual talents of workers to find the best person suited to do the job. B. hold meetings between managers and workers to solve problems in a mutually beneficial way. C. provide a clear division of labor to support individual management decisions. D. reduce costs and eliminate unnecessary labor by grouping efficiencies within the company together.
B
The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit? A.Taylor B. Spaulding C.Maslow D. Gilbreth
B
A supervisor who considers employees to be irresponsible and resistant to change would be characterized as a Theory _______ manager. A.Y B.Z C.X
C
Sam's profitability returning to record-high levels A.Inputs B. Transformational Processes C.Outputs D. Feedback
C
Partnership, innovation, integrity and responsibility
Company's Core Values and Culture
Connor likes to schedule a weekly "best practices" lunch meeting where he gathers the managers and has them share their ideas on how to solve problems and produce better results.
Create a learning organization by transferring knowledge
Asking current customers what would make their rental experience better A.Inputs B. Transformational Processes C.Outputs D. Feedback
D
One of Uber's values under CEO Khosrowshahi is that all employees, regardless of their background, need to feel welcomed, to be open to different approaches, and to come together to execute the best ideas. This is most closely related to which of the following? A. bureaucracy B. Theory X management C. systems viewpoint D. Total Quality Management E. management science
D
1. Floats, boogie boards, umbrellas, and lounge chairs A.Inputs B. Transformational Processes C.Outputs D. Feedback
A
A set of interrelated parts that operate together to achieve a common purpose is called a(n) _____. A.system B.operation C. contingency D.team
A
A system is a set of _____ parts that operate together to achieve a common purpose. A. interrelated B. environmental C.independent D.organizational
A
Administrative management is concerned with managing ________. A.the total organization B. company assets C.external vendors D.individual workers
A
Best Buy uses sales-performance data to develop methods for improving in-store employee performance. This is an example of following the _______________ viewpoint of management. A. Contingency B. Classical C. Quality-management D. Behavioral E. Systems
A
Cheyenne has a small bakery specializing in gourmet cupcakes. In response to customer demand, she has added gluten-free cupcakes to her menu. This customer demand would be characterized as _____. A.feedback B. outputs C. the transformation process D. inputs
A
Danny is experimenting with cashless dining at four locations. If he utilizes the results of this experiment in deciding whether to proceed with this new policy at all his locations, he would be utilizing? A. evidence-based management. B. bureaucracy. C. Total Quality Management. D. systems viewpoint. E. behavioral viewpoint.
A
Employees' helpful and friendly attitudes A.Inputs B. Transformational Processes C.Outputs D. Feedback
A
In terms of the systems viewpoint, profits and losses are types of _______. A. outputs B. subsystems C. feedback D. inputs
A
Management science is sometimes known as _____. A.operations research B.administrative management C.the classical viewpoint D.fact-based management
A
Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity. A.human relations B.mathematics C. communities D. physical movement
A
Renata is using the systems perspective to analyze her company. Which of these should be included in her analysis? A. Equipment B. Feedback C. Employee satisfaction D .Management capabilities
A
Systems that have continual interaction with their environment are known as _____ systems. open closed
A
The Thompsons decided to beautify their home by investing in landscaping. In the process, they dealt with employees from various departments of the landscaping company, including a sales representative, a designer, the individuals who oversaw and did the work, the office and billing personnel, and the maintenance personnel. From the systems perspective, the people required to provide the landscaping services are considered A.inputs. B.feedback. C.outputs. D.transformational processes. E.structure.
A
The behavioral management viewpoint emphasized A. the importance of understanding human behavior and motivating employees to achieve B. administrative hierarchies that allowed for maximum worker control C. impersonality in relationships between workers D. processes that would make work as efficient as possible
A
The human relations movement proposed that better human relations could increase worker productivity. True False
A
Two overarching perspectives about management are the ________ perspectives. A. historical and contemporary B. classical and behavioral C. quantitative and qualitative D. systems and contingency
A
Upon taking over the company, CEO Khosrowshahi said, "Rather than ditching everything, I'm focused on preserving what works while quickly changing what doesn't." What type of management is this most closely related to? A. evidence-based B. management science C. systems-based D. behavioral-based E. administrative-based
A
Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers? A. behavioral science B. management science C. industrial psychology D.the contingency viewpoint
A
Which of the following is not a reason Best Buy has had a hard time competing with Amazon? Best Buy decided to bring in Hubert Joly as CEO to replace Brian Dunn. Amazon has many strategically located distribution centers across the United States. Best Buy had significant expenses that did not help improve sales. Amazon has a deep supply of products to draw from. Best Buy has faced some key leadership challenges.
A
multiple choice An open system fosters the idea that two or more forces combined create an effect that is greater than the sum of their individual effects. This is known as _____. A. synergy B. complexity C. profitability D. contingency
A
In which ways did Munsterberg suggest that psychologists could contribute to industry? (select all that apply) A. Identify ways managers can encourage employees to take desired actions. B. Identify the ways people emotionally connect to products and services. C. Identify the people who are best suited for a job. D. Recognize the psychological conditions necessary for employees to do their best work. E. Recognize the physical motions employees use to complete a task.
A,C,D
Select the two overarching perspectives about management: A.historical B.classical C.quantitative D.behavioral E.contemporary
A,E
Analyze Uber under former-CEO Kalanick utilizing the systems viewpoint. The pitting of workers against each other, ignorance of bad behavior that led to high performance, and discouragement of risk taking would fall under what part of Uber's system? A.outputs B.transformational processes C.hygiene D.feedback E.inputs
B
Based on the systems viewpoint, a restaurant's ability to accept cash, credit, or both, is associated with which part of a system? A.outputs B.transformational processes C.financial D.feedback E.inputs
B
Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields. A. foundations B. necessities C. considerations D. fundamentals
B
Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields. A. foundations B. necessities C. fundamentals D. considerations
B
Customers approach the rental wagon to inquire about rates and rent the items A.Inputs B. Transformational Processes C.Outputs D. Feedback
B
Danny mentions that he is only in business if his employees are happy to come to work. Based on McGregor's work, Danny would have a ________ view of his employees. A.contingent B.Theory Y C.quantitative D.Theory X E.pessimistic
B
Employee brings the umbrella to the customer's location and sets it up A.Inputs B. Transformational Processes C.Outputs D. Feedback
B
James has a small bakery specializing in gourmet brownies. Based on the systems viewpoint, the flour, sugar, yeast, and eggs he uses in baking would be considered _______, whereas the decorated brownies he sells to customers would be considered _______. A. subsystems; systems B. inputs; outputs C. open systems; closed systems D. feedback; transformational processes
B
Maslow's hierarchy of needs resulted from the study of ______. A. what time of day people work best B.what motivates people to perform C.the way people organize their work D. how people work in groups
B
Quantitative management emphasizes the use of accounting to provide the needed internal controls related to inventory. True False
B
The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints. A.behavioral B.contemporary C.historical D.classical
B
The _____ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement? A. systems B. behavioral C. classical D. quantitative
B
The classical viewpoint of management emphasizes ways to ______. A. enhance employee relations B. manage work more efficiently C. achieve economies of scale D. foster first-mover advantage
B
When Mary Parker Follett referred to the use of "communities" within an organization, she meant that A.employees should produce at a maximum rate in order to grow the community. B.managers and subordinates should work together to solve issues. C. companies should take into consideration the community in which they operate when making environmental choices D.managers should retain authority over subordinates.
B
Which statement regarding a closed system is accurate? A.It receives significant feedback from outside sources. B. It has little interaction with its environment. C. It emphasizes that a manager's style is based on his or her surroundings. D. It is focused on profitability.
B
What are the two branches of the classical viewpoint of management? A.behavioral B.administrative C.scientific D. contingency
B,C
What are the three viewpoints of the contemporary perspective of management? A. behavioral B. quality-management C. systems D. contingency E. quantitative
B,C,D
Maslow's hierarchy of human needs proposes that people are motivated by which needs? (select all that apply) A.faith B.esteem C.love D.physiological E.safety F.self-actualization G. joy
B,C,D,E,F
heory Y managers view workers as: (select all that apply) A.lacking ambition B.self-directed C. imaginative and creative D. resistant to change E. accepting of responsibility
B,C,E
Issues with the classical viewpoint include that it: (select all that apply) A.is too difficult to use and has fallen out of favor in modern times B.views humans as cogs in a machine C.is especially behavioral D. is overly mechanistic E. fails to account for the importance of human needs
B,D,E
Rufus has decided that he is going to invest part of his budget into a fund to provide employees with college tuition reimbursement and is going to hold an information luncheon to let employees know of this opportunity.
Build a learning organization by building a commitment to learning
Manuel believes and has started to promote the idea that even failures are valuable learning experiences. In order to encourage employees to share about their successes and failures, he tries to let them know they won't be ridiculed and they are in a safe environment.
Build a learning organization by generalizing ideas with impact
Victoria came up with the idea to sponsor her managers on a "creativity retreat" twice a year where they are encouraged to brainstorm and develop new product ideas—the same idea as a skunk-works program.
Build a learning organization by generating ideas with impact
According to the systems perspective, transformational processes are responsible for turning A.feedback into outputs. B. outputs into feedback. C. inputs into outputs. D. outputs into inputs.
C
According to the systems viewpoint, the part of a system that involves turning raw materials and knowledge into a new and different product or service is called _____. A. product and service feedback B. inputs C. transformational processes D. outputs
C
Analyze Uber under former-CEO Kalanick utilizing the systems viewpoint. The pitting of workers against each other, ignorance of bad behavior that led to high performance, and discouragement of risk taking would fall under what part of Uber's system? A. inputs B. hygiene C. transformational processes D. feedback E. outputs
C
As part of the original "Renew Blue" strategy, Best Buy increased its investment in stores and redesigned them to be roomier, airier, and staffed with well-trained employees. This is an example of sound ______________ practices. A. Evidence-based management B. Administrative management C. Operations management D. Human relations E. Quality controls
C
CEO Hubert Joly implemented employee empowerment at all organizational levels. He believed that this management practice enabled employees to make better and timelier decisions at the point of customer interactions. Which of the following concepts best supports Joly's decision? A. quality control B. administrative management C. human relations movement D. operations management E. management science
C
Customers' great vacation experiences A.Inputs B. Transformational Processes C.Outputs D. Feedback
C
Managers in a home improvement company have been having problems with employees starting cliques. To develop more of a team culture, the CEO suggested utilizing Mary Parker Follett's belief: companies should A.utilize time-motion studies. B.increase diversity. C.operate as a community, with employees working in harmony. D.strive to cut costs and increase efficiency. E.implement a more rigid environment.
C
One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly _____. A. amenable B. compassionate C. mechanistic D. sociological
C
One of the reasons why Danny wants to go cashless at his restaurants is because of efficiency. Which of the following focuses on efficient delivery of products or services? A.bureaucracy B.human relations C.operations management D.systems viewpoint E.behavioral science
C
Operations management focuses on _____. A.scientific research for developing theories about human behavior that can be used to provide practical tools for managers B.using mathematics to aid in problem-solving and decision-making C. managing the production and delivery of an organization's products or services more effectively D.the study of human behavior in workplaces
C
Renata is using the systems perspective to analyze her company. Which of these should be included in her analysis? A.Feedback B.Employee satisfaction C.Equipment D. Management capabilities
C
Scientific management is the study of work methods to improve the productivity of _____. A.accounting practices B.the supply chain C.individual workers D.external vendors
C
The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit? A.Taylor B.Maslow C.Spaulding D.Gilbreth
C
The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____. A. more automated jobs B. diminishing inventory levels C. labor shortages D. high inflation rates
C
Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers? A. industrial psychology B. management science C. behavioral science D. the contingency viewpoint
C
Which three approaches to management are considered historical perspectives? A.systems, contingency, quality management B.contemporary, historical, scientific C.classical, behavioral, quantitative D.classical, operations, scientific E.classical, scientific, quantitative
C
Who is known as the "father of industrial psychology" because of his revolutionary ideas on studying human behavior in workplaces? A.Henri Fayol B.Frank Gilbreth C.Hugo Munsterberg D.Frederick W. Taylor
C
_____ management focuses on managing the production and delivery of an organization's products or services more effectively. A. Behavioral B. Qualitative C. Operations D. Human relations
C
What are the two branches of quantitative management? A. Administrative management B. Behavioral science C. Operations management D. Management science
C,D
According to the systems viewpoint, what are three types of inputs? A.Technology B. Feedback C. Money D. Equipment E. People F. Profit
C,D,E
Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management? (select all that apply) A. Production costs are a component of sales B.Charismatic leaders are more important than management practices C.Employees should be treated as assets D. A corporation can be thought of as a human community E. Without customers, businesses wouldn't exist
C,D,E
What three individuals helped pioneer administrative management theory? A.Lillian Gilbreth B. Frank Gilbreth C.Henri Fayol D. Frederick Taylor E.Max Weber F.Charles Clinton Spaulding
C,E,F
A Stitch Fix employee said "I love working for this company. It has an amazing culture and I love the flexibility. I make my own hours and work from home. I will never quit this job."
Comments from Current or Previous Employees
According to its website, Stitch Fix wants to "inspire our clients to look, feel and be their best selves."
Company's Mission and Vision Statements
Stitch Fix is an online styling subscription service for women and men. Customers complete a Style Profile and a personal stylist chooses and mails clothing items according to customers' preferences and budgets. Customers only pay for the items they keep.
Company's Products, Services, and Clients
Estrella likes to keep the company on top of its game by keeping her eye on the industry and the company's competitors and hiring the best and brightest talent.
Create a learning organization by creating and acquiring knowledge
Renee looks at how much an employee or manager is using new and best practices when she completes their performance feedback appraisal.
Create a learning organization by modifying behavior
Stitch Fix had its IPO in November of 2017. It was the first female-led tech company to go public in over a year. The company also launched Stitch Fix Kids in July 2018.
Current Events and Accomplishments
As part of the original "Renew Blue" strategy, Best Buy committed to increasing its ability to ship products directly from stores to its online customers. Based on Figure 2.4, this reflects which part of a system? A. Inputs B. Logistics C. Outputs D. Transformational processes E. Feedback
D
Cheyenne has a small bakery specializing in gourmet cupcakes. In response to customer demand, she has added gluten-free cupcakes to her menu. This customer demand would be characterized as _____. A.inputs B. the transformation process C. outputs D. feedback
D
Current customers' comments about their experiences A.Inputs B. Transformational Processes C.Outputs D. Feedback
D
In terms of the systems viewpoint, _______ is information about the reaction of the environment to the outputs that affects the inputs. A. quality assurance B. Theory X C. contingency data D. feedback
D
Management science focuses on the use of _______ to aid in problem-solving and decision-making. A. psychology B. behavior C. tradition D. mathematics
D
Peter Drucker is credited with providing the first modern handbook on the subject of ______. sales production finance management
D
The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management. A. scientific B.qualitative C. data D.quantitative
D
Theory X managers view workers as A.creative B.imaginative C.self-directed D. lacking ambition
D
Tyrone is reviewing customer response forms and learns that while some people like the company's new outerwear designs, the majority of customers do not. Which part of a system is Tyrone using to get his information? A. outputs B. inputs C. transformational processes D. feedback
D
_______ was the father of scientific management. A.Frank Gilbreth B.Peter Drucker C.Abraham Maslow D.Frederick Taylor E.Tom Gallagher
D
local farmer grows and sells corn and pumpkins to the local grocers. Look at the farmer's business as a system. In which category do the corn and pumpkins, profits, and losses fall? Multiple Choice A.input B.transformational process C.result D.output
D
According to the systems viewpoint, what are three types of inputs? A. Profit B. Technology C. Feedback D. People E.Money F. Equipment
D,E,F
Which of the following Uber cultural norms does not align with the expectations of a learning organization? A. The act of Uber employees submitting thousands of ideas to help repair the company's image. B. Uber wants all employees, regardless of their backgrounds, to feel welcomed, to be open to different approaches, and to come together to execute the best ideas. C. Uber employees "believe that the best ideas can come from anywhere, both inside and outside our company ..." D. Uber wants its employees to look for problems and to solve them together, to help each other, and to be accountable for mistakes. E. All of the mentioned norms are aligned with the expectations of a learning organization.
E
Katrina Lake's research indicated that people don't like digging through clothing racks at retail stores. So she started Stitch Fix out of her apartment during her second year at Harvard by surveying friends in Boston about their style, buying clothing on her credit card, and dropping off a box of items at their houses. She tracked their preferences, kept inventory at her apartment, and returned what they didn't want to keep.
History of the Company
Stitch Fix has an extremely diverse executive team, including Chief Marketing Officer, Dierdre Findlay; Chief Operating Officer, Mike Smith; and Chief Technology Officer, Cathy Polinsky.
Key Organizational Players
