MGMT 3013-Ch 9
Choice, Measures an applicant's execution of various work tasks Measures an applicant's execution of various work tasks A: Ability B: Performance C: Personality D: Integrity
B: Performance
Elena, who is Hispanic, was told by the personnel director that she did a great job at the interview but that he couldn't hire her because all the other candidates had a college degree and she did not. However, because the position didn't require a college degree, the personnel director's reasoning would be an example of which type of workplace discrimination? A: Quid pro quo B: Adverse Impact C: Sexual harassment D: Affirmative Action
B: Adverse Impact
What is the human brain wired to do after receiving negative feedback? (Choose every correct answer.) A: Focus on positive aspects of the message B: Explain the feedback away C: Reject the feedback D: Generate ideas for improving performance
B: Explain the feedback away C: Reject the feedback
A performance appraisal is likely to contain which two of the following types of information? (Choose every correct answer.) A: Realistic job preview B: Performance feedback C: On-the-job training D: Assessment of performance E: Job analysis
B: Performance feedback D: Assessment of performance
Workers must join the union within a specific time after being hired. A: Closed Shop B: Union Shop C: Agency Shop D: Open
B: Union Shop
Last week Jordan's boss told him he was moving him from sales team manager to the director of sales. This career move represents a _____. A: downsizing B: promotion C: transfer D: demotion
B: promotion
The economic or productive potential of employee knowledge, experience, and actions is referred to as _________ capital.
Blank 1: human
The action by which workers vote on whether to accept or reject the terms of the contract negotiated by the union after collective bargaining is called .______________
Blank 1: ratification
During his interview, Mike is repeatedly given hypothetical scenarios and asked how he would respond. This is an example of the ______ interview, a type of structured interview.
Blank 1: situational or situation
Rank the steps of the learning and development process in order, placing the first step at the top and the last step at the bottom. 1: SELECTION 2. EVALUATION 3. ASSESSMENT 4. OBJECTIVES 5. IMPLEMENTATION
3. ASSESSMENT 4. OBJECTIVES 1: SELECTION 5. IMPLEMENTATION 2. EVALUATION
Measures factors such as strength, stamina, mechanical aptitude, and cognitive skills A: Ability B: Performance C: Personality D: Integrity
A: Ability
An organization uses an employment practice or procedure that results in unfavorable outcomes to a protected class over another group of people. A: Adverse impact B: Disparate treatment
A: Adverse impact
Which legislation gave rise to the establishment of the Equal Employment Opportunity (EEO) Commission? A: Civil Rights Act of 1964 B: Age Discrimination in Employment Act C: Equal Pay Act D: Fair Minimum Wage Act
A: Civil Rights Act of 1964
If research shows that a particular test measures the same thing consistently, the test has high _______. A: reliability B: modeling C: validity D: legitimacy
A: reliability
Employees from protected groups are intentionally treated differently. A: Adverse impact B: Disparate treatment
B: Disparate treatment
Research shows that performance declines by about ______% after an individual receives feedback. A: 28 B: 2 C: 13 D: 50
C: 13
A(n) ______ interview is one in which the interviewer focuses on hypothetical scenarios, such as "What would you do if a customer used profane language in speaking to you?" A: performance B: unstructured C: situational D: behavioral
C: situational
When Marissa applied for a position at Blake Products, she was asked to provide the names and telephone numbers of three people who would be able to speak about her work performance at her last job. Which of the following selection tools does this BEST describe? A: Employment tests B: Interviewing C: Performance appraisal D: Background information
D: Background information
True or false: During the candidate selection process, human resource managers should try to predict how long a candidate will stay in the job. True False
True
Select all that apply The process of employee socialization is designed to familiarize new employees with what aspects of the organization? (Choose every correct answer.) A: Culture B: Procedures C: Downsizing and layoffs D: Policies
A: Culture B: Procedures D: Policies
Identify the items that are included in negotiations between management and employees while they are engaged in collective bargaining. (Choose every correct answer.) A: Employee compensation B: Tax rates and payments C: Employee benefits D: Working conditions E: Job security
A: Employee compensation C: Employee benefits D: Working conditions E: Job security
Individuals who are asked to provide assessments of former employees are known as _____. A: applicants B: head hunters C: references D: referees
C: references
When workers attempt to organize, they first must get other workers in their organization to sign authorization cards which designate a specific union as the workers' bargaining agent. However, the union cannot ask the employer for official recognition until at least _____% of workers have signed authorization cards. A: 50 B: 30 C: 75 D: 45
B: 30
Which terms describe good performance expectations? (Choose every correct answer.) A: Ambitious B: Achievable C: Specific D: Vague
B: Achievable C: Specific
Anton's company has undergone a massive reorganization, and hundreds of jobs have been permanently eliminated, along with Anton's job. Which of the following BEST describes Anton's dismissal? A: Firing B: Downsizing C: Layoff D: Demotion
B: Downsizing
Which of the following is responsible for the enforcement of antidiscrimination and other employment-related laws? A: National Labor Relations Board B: Equal Employment Opportunity (EEO) Commission C: Federal Protective Service D: Occupational Safety and Health Administration
B: Equal Employment Opportunity (EEO) Commission
With an applicant tracking system, employers use job descriptions and job specifications to find job candidates by _____. A: adjusting the salary range to attract candidates who are overqualified B: matching key words from the job description to key words on résumés C: reviewing competitors' job descriptions and job specifications in order to copy them D: eliminating job candidates who are the wrong age, ethnicity, religion, or gender
B: matching key words from the job description to key words on résumés
The three elements of ____________ include wages and salaries, incentives, and benefits.
Blank 1: compensation
True or false: Organizations are increasingly relying on artificial intelligence to help make hiring decisions. True False
True Artificial intelligence is increasingly being used to schedule interviews, screen and rank candidates, create job postings, and administer ability tests. It is also used to determine company needs and analyze job candidate behaviors.
When Max was hired to work in the warehouse of the automobile manufacturing facility, he was told that while he didn't have to join the union immediately, he would have to join within the first eight weeks of his employment. Which type of workplace labor agreement does this exemplify? A: Union shop B: Agency shop C: Open shop D: Closed shop
A: Union shop
Monetary payments to employees in exchange for doing their jobs A: Wages or Salary B: Incentives C: Benefits
A: Wages or Salary
When a firm's approach to human resources is designed to drive the company's overall performance, employees are being used to ______. A: achieve the firm's strategic objectives B: adopt a hybrid model of resource management C: create an innovative marketing plan D: streamline the onboarding process
A: achieve the firm's strategic objectives
During a(n) ______ interview, the interviewer explores what the applicant has actually done in the past. A: behavioral-description B: orientation C: arbitrage D: situational analysis
A: behavioral-description
Being placed on suspension or temporary leave as a consequence of poor performance is an example of which human resource management action? A: Demotion B: Downsizing C: Dismissal D: Discipline
D: Discipline
______ management refers to the activities related to planning for, attracting, developing and retaining an effective workforce. A: Business operations B: Supervisory C: Financial D: Human resource
D: Human resource
As a finalist for a management position with Emerson Mechanical, Caitlin participated in a two-day review of her management capabilities. She was required to go through a series of group and individual exercises designed to simulate the conditions of the job in order to determine whether she had the necessary skills and abilities. This BEST describes a(n) _____. A: Myers-Briggs Type Indicator B: integrity test C: personality test D: assessment center
D: assessment center
Dax is an assembly line worker at an automotive plant. He is paid $14.50 per hour. This amount reflects the _______ of Dax's job. A: incentives B: fringe benefits C: profits D: base pay
D: base pay
Performance appraisals that are based on facts and are often numerical are referred to as _______ appraisals. A: subjective B: reactive C: proactive D: objective
D: objective
An employee may be ____________, or moved downward to a job with lower responsibilities and pay, if he or she performs poorly for an extended period.
Blank 1: demoted or demotion
What approach to strategic HRM deploys bundles of internally consistent HR practices to improve employee ability, motivation, and opportunities A: High-performance work system (HPWS) B: Human resources inventory C: Talent management D: Social capital
A: High-performance work system (HPWS)
What proportion of U.S. organizations use social networks to find new employees? A: 30% B: 65% C: 90% D: 5%
C: 90%
When she applied for a job as a firefighter, Jill was administered a series of employment tests that measured her strength and stamina in activities such as climbing stairs, dragging weights, and carrying heavy equipment. Which of the following BEST describes the type of employment test Jill had to complete? A: Aptitude B: Personality C: Ability D: Psychological
C: Ability
When he applied for a clerical position at Halewood Manufacturing, Tyrone was asked to complete an employment test that assessed his keyboarding skills as well as his mathematical skills. What type of employment test did Tyrone complete? A: Integrity test B: Reliability test C: Ability test D: Personality test
C: Ability test
Workers must pay equivalent of union dues, but are not required to join the union. A: Closed Shop B: Union Shop C: Agency Shop D: Open shop
C: Agency Shop
In which step of the learning and development process does the employer identify what the workers need to learn, so they can help the organization implement its strategy? A: Selection B: Implementation C: Assessment D: Evaluation
C: Assessment
When Joe screens job applicants to ensure that he hires the most qualified candidate, he is performing the human resource function known as the ______ process. A: recruitment B: orientation C: selection D: performance management
C: selection
Assesses attitude, honesty, dependability, and trustworthiness A: Ability B: Performance C: Personality D: Integrity
D: Integrity
Which of these requires organizations to provide employees with nonhazardous working conditions? A: ERISA B: EEO C: NLRB D: OSH Act
D: OSH Act
Workers may choose to join or not join a union.Workers may choose to join or not join a union. A: Closed Shop B: Union Shop C: Agency Shop D: Open shop
D: Open shop
Peter evaluates his sales staff based upon sales volume and gross margin on each sale. This BEST describes ______. A: a 360-degree feedback B: a subjective appraisal C: peer reviews D: an objective appraisal
D: an objective appraisal
Scott is a manager at a large electronics company. His primary role within the organization is to plan for the "people needs" of the business, and then attract, develop and retain an effective workforce. Scott is involved in ______ management. A: marketing and sales B: production C: strategic D: human resource (HR)
D: human resource (HR)
Samantha is employed as a sales engineer in a large medical products firm. The _______ of her job include commission on the sales she generates, quarterly performance bonuses, and stock options. A: base pay B: fringe benefits C: nonmonetary compensation D: incentives
D: incentives
As the human resource manager for her firm, Candace is responsible for identifying and attracting qualified applicants for available positions within the organization. This role is known as _____. A: performance management B: development C: job analysis D: recruiting
D: recruiting
Employers may hire only workers who are already in the union. A: Closed Shop B: Union Shop C: Agency Shop D: Open shop
A: Closed Shop
Which form of workplace labor agreement is now considered illegal? A: Closed shop B: Agency shop C: Union shop D: Open shop
A: Closed shop
Which of the following are approaches to affirmative action that an organization can take to achieve equality of opportunity? (Choose every correct answer.) A: Elimination of prejudicial questions in interviews B: Counseling for minorities with financial troubles C: Establishment of minority hiring goals D: Firing of people not in a protected group E: Active recruitment of a group (traditionally discriminated against)
A: Elimination of prejudicial questions in interviews C: Establishment of minority hiring goals E: Active recruitment of a group (traditionally discriminated against)
What strategies are recommended for managers to use to prevent or address sexual harassment in the workplace? (Choose every correct answer.) A: Establish a formal complaint procedure. B: Establish and distribute a sexual harassment policy. C: Encourage employees to post complaints on the company intranet. D: Train supervisors in Title VII requirements.
A: Establish a formal complaint procedure. B: Establish and distribute a sexual harassment policy. D: Train supervisors in Title VII requirements.
Many employers are wary of giving references for which of the following reasons? (Choose every correct answer.) A: Former employees might sue the company for revealing too much personal information. B: The company will not be able to rehire a good employee who has moved to a better job. C: The reference might reveal criteria that could lead to hiring discrimination. D: Providing references causes management to spend too much time on the phone or writing letters.
A: Former employees might sue the company for revealing too much personal information C: The reference might reveal criteria that could lead to hiring discrimination.
Which legislative act was passed to ensure safe and healthy working conditions for employees? A: Occupational Safety and Health Act (OSHA) B: Equal Employment Opportunity Act C: Fair Labor Standards Act D: Civil Rights Act of 1964
A: Occupational Safety and Health Act (OSHA)
During his interview at Rickson Electric, Hal was handed a malfunctioning switch, given a toolbox, and asked to fix the switch. What kind of employment test does this describe? A: Performance test B: Personality test C: Integrity test D: Physical ability test
A: Performance test
Select all that apply Which of these are common methods for conducting job interviews? (Choose every correct answer.) A: Phone call B: Videoconferencing C: Face to face D: Written letter
A: Phone call B: Videoconferencing C: Face to face
Select all that apply What are the three forms of interviews? (Choose every correct answer.) A: Situational B: Conditioned response C: Behavioral-description D: Unstructured
A: Situational C: Behavioral-description D: Unstructured
Which of the following are not legal as the basis for hiring and promotion decisions? (Choose every correct answer.) A: Skin color B: Education C: Gender D: Job-related experience E: Religion
A: Skin color C: Gender E: Religion
What should a human resources manager focus on when determining an organization's long-term staffing needs? A: The organization's vision and strategic plan B: Vacancies due to retirements C: Keeping minority hiring at current levels D: Maintaining current salary levels
A: The organization's vision and strategic plan
On resumes and application forms, why do job seekers make statements or insert key words that do not truthfully describe their qualifications? (Choose every correct answer.) A: To outsmart automated tracking systems B: To hide deficiencies in technical skills C: To embellish their achievements D: To demonstrate their initiative and creativity
A: To outsmart automated tracking systems B: To hide deficiencies in technical skills C: To embellish their achievements
Which of the following are typical reasons for which employees might be transferred? (Choose every correct answer.) A: To solve employee problems, such as personal differences with a boss B: To solve organizational problems by using their skills at a another location C: To retain their interest and motivation by being presented with a new challenge D: To broaden their experience in being assigned to a different position E: To allow them to work with friends in another department
A: To solve employee problems, such as personal differences with a boss B: To solve organizational problems by using their skills at a another location C: To retain their interest and motivation by being presented with a new challenge D: To broaden their experience in being assigned to a different position
During her interview at Masters International, Johanna was asked several questions inquiring about her past job performance, such as "Can you describe what you did the last time a customer became angry with you?" This suggests that Johanna participated in a(n) _______ interview. A: behavioral-description B: situational C: performance appraisal D: unstructured
A: behavioral-description
Nicole receives ______, such as sick-leave days, vacation days, and free parking, from her employer. A: benefits B: incentives C: bonuses D: wages
A: benefits
When an organization evaluates people based on the economic or productive potential of their knowledge, experience, and actions, the organization is viewing them as ______. A: human capital B: social capital C: a supply chain D: stakeholders
A: human capital
The _____ clause in a collective bargaining agreement sets forth that employees who receive union benefits must join the union or pay union dues. A: union security B: right-to-work C: giveback D: grievance
A: union security
Which law established a minimum wage for workers, set limits for child labor, and established overtime pay? A: National Labor Relations Act B: Fair Labor Standards Act C: Equal Employment Opportunity Act D: Civil Rights Act of 1964
B: Fair Labor Standards Act
Select all that apply What are the characteristics of a high-performance work system approach to HRM? (Choose every correct answer.) A: Boosts the capital of specific individuals B: Improves employee motivation and opportunities C: Enhances the performance of all employees systematically D: Focuses on collective levels of human and social capital
B: Improves employee motivation and opportunities C: Enhances the performance of all employees systematically D: Focuses on collective levels of human and social capital
Inducements to attract and retain top performers or induce employees to be more productive A: Wages or Salary B: Incentives C: Benefits
B: Incentives
What are reasons that the forced ranking approach to performance appraisal is falling out of favor? (Choose every correct answer.) A: It requires significantly more time and effort than other forms of performance appraisal. B: It creates legal risk due to the perception of bias. C: The system gets rid of talented as well as untalented people. D: It results in reduced employee performance.
B: It creates legal risk due to the perception of bias. C: The system gets rid of talented as well as untalented people. D: It results in reduced employee performance.
What is the intended benefit of the forced ranking approach to performance appraisal? A: It highlights any biases or perceptual errors in the appraisal process. B: It encourages managers to reward top performers and discipline poor performers. C: It encourages employees to participate in the appraisal process and to think critically about their own performance. D: It shields the company from legal action by subjecting all employees to the same treatment.
B: It encourages managers to reward top performers and discipline poor performers.
What is the best method to avoid becoming defensive when receiving feedback? A: Avoid taking seriously anything the speaker has to say. B: Let the speaker finish and ask questions afterward. C: Find something you can use to criticize the speaker. D: Bring up rules or policies that excuse your behavior.
B: Let the speaker finish and ask questions afterward.
When crafting a solution to a problem during a performance appraisal, what should employers do? (Choose every correct answer.) A: Communicate the problem and planned solution to the rest of the office. B: Make themselves available for further questions or feedback. C: Get the employee's input. D: Set consequences that are intimidating to the employee.
B: Make themselves available for further questions or feedback. C: Get the employee's input.
Sonja was not promoted to the position of manager of the road work crew because her boss doesn't feel that a woman can supervise as well as a man. This an an example of _____. A: preferential treatment B: disparate treatment C: affirmative action D: sexual harassment
B: disparate treatment
Ability, performance, and personality tests are three of the most common types of ______ tests. A: service B: employment C: marketing D: production
B: employment
According to his union contract, James is supposed to work no more than eight hours of overtime each week. For the past four weeks, he has had to work 12 hours of overtime. He has decided to file a complaint that his agreement has been violated. This complaint is known as a _____. A: COLA B: grievance C: negotiation D: giveback
B: grievance
Don was temporarily dismissed from his company because sales are slow. When the situation improves at the company, he will likely be brought back as an employee. This is an example of being _____. A: transferred B: laid off C: fired D: demoted
B: laid off
A _____ consists of assessing an employee's performance and providing him or her with appropriate feedback. A: mission statement B: performance appraisal C: vision statement D: marketing mix
B: performance appraisal
If employers use a test to try to predict future job performance, it is vital that the test have ______ to ensure that it actually measures performance related to the job and is free from bias. A: modeling B: validity C: deniability D: popularity
B: validity
Additional nonmonetary forms of compensation such as health insurance, vacation and retirement plans A: Wages or Salary B: Incentives C: Benefits
C: Benefits
Salaried executives, administrative, and professional employees are exempt from over time rules as outlined in the _____. A: Equal Employment Act B: Occupational Safety and Health Act C: Fair Labor Standards Act D: National Labor Relations Act
C: Fair Labor Standards Act
Select all that apply Which two of the following are concerns that a manager should consider when an employee is promoted? (Choose every correct answer.) A: Stock price B: Customers' reactions C: Fairness D: Nondiscrimination
C: Fairness D: Nondiscrimination
What process is designed to help new employees become familiar with their jobs and organizations? A: Performance management B: Recruitment C: Onboarding D: Learning and development (L&D)
C: Onboarding
Measures characteristics such as sociability, emotional stability, and independence A: Ability B: Performance C: Personality D: Integrity
C: Personality
Organizations use ______ such as commissions, profit-sharing, bonuses, and stock options to attract and retain top performers. A: givebacks B: base pay C: incentives D: fringe benefits
C: incentives
Kevin continuously helps his employees improve their work through the reviewing their performance and providing consequences. These are two steps of _____ management. A: cognitive B: resource C: performance D: absolute
C: performance
The continuous cycle of improving job performance through defining performance, monitoring and evaluating performance, reviewing performance, and providing consequences is known as _____. A: development B: performance appraisal C: performance management D: training
C: performance management
The process of locating and attracting qualified applicants either outside or inside an organization for jobs open in the organization is called _____. A: entrepreneurialism B: arbitrage C: recruiting D: forecasting
C: recruiting
During the interview, hiring manager Susan asked job applicants whatever questions popped into her head, with no systematic scoring procedure for their answers. This is an example of a(n) ______ interview. A: facilitated B: unfacilitated C: unstructured D: structured
C: unstructured
What strategy do employers use to eliminate the risk of bias in job interviews? A: Write a description of the personal attributes that the candidate must have and ignore those who do not fit the profile. B: Conduct a random drawing to select which candidate receives a job offer. C: Have multiple job candidates interview in the same room at the same time. D: Ask each applicant the same questions and compare responses to standardized answers.
D: Ask each applicant the same questions and compare responses to standardized answers.
All job candidates who are interested in working for Devlin Management must first complete an online form that lists their education, work history, and certifications. This is an example of a(n) ______ form. A: job description B: job specification C: reference D: application
D: application
The process of negotiation between labor unions and management to resolve disputes concerning benefits, compensation, working conditions, and job security is known as ______. A: a greenfield venture B: antidumping C: equal pay laws D: collective bargaining
D: collective bargaining
An employee transfer within an organization is thought of as moving ______, because the employee is moving to a position of similar responsibility. A: up B: out C: down D: sideways
D: sideways
Before she began interviewing candidates for a sales position, Sonja prepared a written set of questions based on the job description and planned to ask each of the candidates the same questions in order to better compare their answers. Based on this information, it appears that Sonja was planning to conduct a(n) _____. A: reference check B: subjective appraisal C: unstructured interview D: structured interview
D: structured interview
While it provides a more accurate assessment of an applicant's job-related personality characteristics, the ______ has been criticized as being overly subjective and more prone to interviewer bias. In addition, its format can cause legal trouble because some questions may be unrelated to the job. A: structured interview B: performance test C: background check D: unstructured interview
D: unstructured interview
True or false: A top-level manager who has committed sexual harassment should be disciplined the same as a low-level employee. True False
TRUE
