MGMT 309 - Chapter 10
The mission of the International Labor Organization is to ________.
ensure that humane conditions of labor are maintained
Which of the following is a recommendation by Tung for a successful repatriation program?
establishing a special organizational unit for the purposes of career planning and continuing guidance for the expatriate
Which of the following is an advantage of a synergy?
exposure to different viewpoints
The ability to mesh the team's activities with the organization's goals is called ________.
external alignment
Research on expatriate assignments continues to show that ________.
females are disproportionately underrepresented in expatriate assignments
According to Berthoin, which of the following types of knowledge gained abroad helps in understanding the differences in customer preferences?
knowledge about what
The process through which managers and workers determine their workplace relationships is known as ________.
labor relations
Which of the following refers to a language- and communication-related issue that poses a challenge to many virtual global teams?
lack of visibility of nonverbal cues
Which of the following is a constraint frequently placed on management by organized labor?
limits on the firm's ability to vary employment levels when necessary
In order to maximize a firm's global human resources, IHR managers need to ________.
promote the role of women in international management
Reverse culture shock occurs primarily because of the difficulty of ________.
reintegrating into the organization
Which of the following is the primary benefit for a firm that carefully manages its expatriates' careers?
retaining managers with global experience and skills
"The longer a person is away, the more difficult it is to get back into the swing of things." In the context of repatriation, this often leads to ________.
reverse culture shock
Which of the following is the most likely reason for falling union membership in industrialized countries?
rising proportion of temporary and part-time workers
Which of the following is a recommendation made by Govindarajan and Gupta for improving global teamwork?
rotating and diffusing team leadership
One of the main dimensions of the labor-management relationship that a manager must consider is ________.
specific human resource policies in terms of recruitment, training, and compensation
According to the Joshi study, the most critical conflicts related to transnational teams are between ________.
subsidiaries
Effective human resource management of a company's global cadre ends with ________.
successful repatriation of the executive into company headquarters
Which of the following refers to a force that favors global convergence?
technological standardization
Neil Grahams is a strategic HR advisor in an American MNC. He believes that in today's globalized economy, both the knowledge and management resources as well as the skilled and unskilled employee resources, central to the success of an organization, are dispersed around the world. According to him, an organization can significantly improve global competitiveness by maximizing its global human resources in the long run. With which of the following is Neil most likely to agree?
that IHR managers must develop effective global management teams to improve global competitiveness
The reasons for the different opportunities for women among various countries can often be traced to ________.
the cultural expectations of the host countries
For companies to maximize the long-term use of their global cadre, they need to make sure that ________.
the foreign assignment and the reintegration process are positive experiences
Jeff Richards works for an American MNC. For more than 10 years, Jeff was posted in the company's subsidiary in Ghana. Upon returning to his home country a few months ago, Jeff reported that his international experience had substantially enhanced his skills of making decisions with less information and more uncertainty about the outcome. In this instance, Jeff alludes to which of the following acquired skills?
tolerance for ambiguity
IHR managers are not responsible for developing effective global management teams.
FALSE
As women continue to move up the corporate ladder, the accompanying spouse is often male--estimated at more than ________ percent.
25
Overall, more managerial opportunities are available for ________ women than for women in most other countries.
American
Feelings of alienation due to the loss of contact with family, friends, and daily life speed up the resocialization process.
FALSE
________ pointed out that expatriate experience not only brings about knowledge about cultural differences but also creates insights about HQ--subsidiary relations from which ideas about improving business could be derived.
Berthoin
________ refers to a process of negotiations between workers and managers.
Collective bargaining
________ represent members in several industries.
Conglomerate unions
________ occurs as the migration of management and workplace practices around the world reduce workplace disparities from one country to another.
Convergence
________ unions are based on certain occupational skills.
Craft
Which of the following best explains the attrition rate for expatriates?
Expatriates feel unappreciated and dissatisfied both during and after the assignment and leave the company.
A successful repatriation program starts after the first phase of the assignment has been completed.
FALSE
Learning patience and tolerance, realizing that managers abroad are in the minority among local people, and learning to communicate more with others and empathize with them implies that an executive has acquired considerable tolerance for ambiguity.
FALSE
Making decisions with more information and less uncertainty about the process and the outcome is referred as tolerance for ambiguity.
FALSE
Opportunities for indigenous female employees to move up the managerial ladder in a given culture do not depend on the values and expectations regarding the role of women in that society.
FALSE
Research indicates that correspondence through e-mails is the best way to kick off a virtual team project.
FALSE
Task facilitation is the ability to build teams and resolve conflicts.
FALSE
The attrition rate for expatriates is considerably lower than that of non-expatriates.
FALSE
Typically, firms use highly formal means to help the accompanying spouse find a position at the same location.
FALSE
________ is one of the informal means that firms often use to help the trailing spouse find a position at the same location.
Intercompany networking
________ is the ability to build teams and resolve conflicts.
Interpersonal facilitation
Jade International is a highly diversified global firm with headquarters in New Jersey. It manufactures a variety of products ranging from home security systems to automotive components. Jade's 100,000 employees work at facilities located in more than 60 countries around the world. Jade frequently sends American managers overseas to manage the firm's foreign facilities. The HR department is considering the idea of redesigning Jade's expatriate support services program. Which of the following, if true, best supports Jade's decision to provide assistance to trailing spouses in finding jobs overseas?
Jade has lost a significant chunk of its global cadre in the recent past owing to its failure to offer feasible options to address the dual-career couples dilemma.
________ is optimized when career opportunities provided by the organization are congruent with repatriate career goals and aspirations.
Knowledge transfer
________ are all about learning how to deal with a wide range of people, to adapt to their cultures through compromise, and not to be a dictator.
Managerial skills
Felix Johnson is a senior HR manager in a global conglomerate. He believes that an important factor contributing to international competitiveness is the ability of an organization to maximize its global human resources in the long run. With which of the following is Felix most likely to agree?
Maximizing long-term retention through career management increases the odds in favor of global competitiveness.
________ operate(s) outside the formal structure, focusing on innovation and improvement.
Parallel global virtual teams
A horizontal networked structure, with people around the world conducting meetings and exchanging information via the Internet, thus enabling the organization to capitalize on 24-hour productivity is called a virtual global team.
TRUE
According to the study by Lazarova and Caligiuri, career planning sessions are associated with successful repatriation.
TRUE
Effective human resource management of a company's global cadre ends with the successful repatriation of the executive into company headquarters.
TRUE
For a firm, the ability to develop a globally experienced top management team depends largely on the success of expatriates' assignments.
TRUE
In the globalized economy, the knowledge and management resources required for the firm to succeed are no longer concentrated in a single region but are distributed around the world.
TRUE
Knowledge transfer is optimized when career opportunities provided by the organization are congruent with repatriate career goals and aspirations.
TRUE
Reverse culture shock occurs primarily because of the difficulty of reintegrating into the organization.
TRUE
The manner in which multicultural interaction affects the firm's operations depends on its level of international involvement, its environment, and its strategy.
TRUE
The prevailing labor relations system in a country is important to the international manager because it can constrain the strategic choices and operational activities of a firm operating there.
TRUE
To maximize the long-term use of their global cadre, companies need to make sure that the foreign assignment and the reintegration process are positive experiences
TRUE
________ is the ability to convey goals and train team members to use the collaborative technology effectively.
Task facilitation
Which of the following is true with regard to virtual teams?
The members of virtual teams interact through computer-mediated communication systems.
According to Lazarova and Tarique, which of the following conditions must be met for the successful transfer of knowledge between repatriates and firms?
The repatriates must have valuable knowledge to transfer.
________ is an acquired skill that refer(s) to making decisions with less information and more uncertainty about the process and the outcome.
Tolerance for ambiguity
________ enable cost effective, rapid knowledge sharing and collaboration, but are fraught with cross-cultural and logistical challenges.
Virtual global teams
The management of the reentry phase of the career cycle, if not handled adequately, ________.
can lead to the negation of the long-term benefits of that executive's international experience
In the context of the study conducted by Lazarova and Caligiuri, which of the following refers to a top-five ranked practice for successful repatriation?
career planning sessions
Which of the following must an international team avoid if it wants to achieve the individual and collective goals of the team members?
causing the global enterprise to disintegrate
Which of the following terms refers to the participation of labor in the management of a firm?
codetermination
Which of the following is a force that establishes or maintains divergent systems?
collective bargaining methods
According to a study of global teams by Govindarajan and Gupta, which of the following is the most important task in developing a successful global business team?
cultivating trust among all team members
According to a study of global teams by Govindarajan and Gupta, which of the following is critical to the success of global business teams if they want to minimize conflict and encourage cooperation?
cultivating trust among team members
According to Berthoin, which of the following exemplifies knowledge about when?
knowledge about the effect of timing
There are various categories of resources—both people and processes—which IHR managers and others must develop and maintain; in particular it is essential for them to ________.
develop effective global management teams
Which of the following is considered essential in light of the increasing proliferation of foreign subsidiaries and joint ventures?
developing effective transnational teams
A comparative study of European project groups in several countries by Sylvie Chevrie revealed three main strategies for dealing with the challenge of achieving cross-cultural collaboration in multinational horizontal projects. Which of the following is one of those strategies?
drawing upon individual tolerance and self-control
For sharing resources and managing the transnational transfer of knowledge, it is essential for MNCs to maximize their human assets in the form of ________ teams.
global management
The term ________ describes a collection of managers in or from several countries who must rely on group collaboration if each member is to experience optimum success and goal achievement.
global management team
Convergence occurs as ________ is sought, such as for the EC countries, and as competitive pressures in free-trade zones, such as the NAFTA countries, eventually bring about demands for some equalization of benefits for workers.
harmonization
According to a survey of Alcoa's virtual team members, successful team leaders ________.
have the ability to convey goals and resolve conflicts
According to Lazarova and Tarique, organizations need to ________ in order to facilitate knowledge transfer.
have the right tools to capture knowledge
The traditional trade union structures in Western industrialized societies have been in ________, representing all grades of employees in a specific industry
industrial unions
A comparative study of European project groups in several countries by Sylvie Chevrie revealed three main strategies for dealing with the challenge of achieving cross-cultural collaboration in multinational horizontal projects. Which of the following is NOT one of those strategies?
linking rewards to individual achievement
Which of the following is NOT a recommendation made by Govindarajan and Gupta for improving global teamwork?
minimize global exposure for all team members
Which of the following is/are particularly important in joint ventures for the purposes of strategic planning, implementation, and production?
multicultural teams
A repatriated manager says, "I learned to understand situations from the viewpoint of local employees and businesspeople when I worked overseas." Which of the following acquired skills is the manager referring to in this instance?
multiple perspectives
Lauryn, an American national, was sent to Japan on an assignment. According to her, it was during this time that she learned to understand situations from the viewpoint of local employees and business people. As an expatriate, which of the following skills did Lauryn attain?
multiple perspectives
Which of the following is NOT an operational challenge for global virtual teams?
organizational objectives
Which of the following is one of the forces working toward convergence in labor systems?
political changes
Opportunities for indigenous female employees to move up the managerial ladder in a given culture depend on the ________.
values and expectations regarding the role of women in that society
The members of ________ interact through computer-mediated communication systems and are linked together across time, space, and organizational boundaries.
virtual teams
In the context of the study conducted by Lazarova and Caligiuri, which of the following refers to the most important HRM practice for successful repatriation?
visible signs that the company values international experience