MGMT 310

Identify the order of the steps in the stakeholder mapping process: * Define connections between stakeholders. * Determine stakes for each stakeholder. * Map stakeholder relationships with the firm. * Identify specific subsets within stakeholders.

1. Map stakeholder relationships with the firm. 2. Identify specific subsets within stakeholders. 3. Determine stakes for each stakeholder. 4. Define connections between stakeholders.

Identify the order in which the following phases typically occur during globalization: * joint ventures & alliances * exporting * wholly-owned subsidiaries * licensing & franchising

1. exporting 2. licensing & franchising 3. joint ventures & alliances 4. wholly-owned subsidiaries

Which of the following is not a problem caused by bribery?

Decreases compensation for those who use it

Your best friend, JoAnne Allen, is the proud owner for The Web for the Rest of Us, a web design business that creates e-commerce websites for artists and craftspeople. She has four great employees, Scott, Robin, Matt, and Mike. Business was good for the first year, but her profits decreased dramatically over the past two months. Puzzled, she asks if there's anything in your management textbook that can help her turn things around. You get right to work, and soon you offer JoAnne four management suggestions, based on your knowledge of historical management perspectives. Identify the management strategy in the following question. You explain to JoAnne that her employees really like their work and want to do it well. You encourage her to let them work together as a way of sparking their imagination and creativity.

Human relations

General, Task, or Internal Environment: A manager's policy of letting employees have every Friday afternoon off during the summer

Internal environment

________ is the idea that morals must be based on standards of equity, fairness, and impartially to preserve order in society.

Justice

Recently, you began work as a business analytics support engineer with a high-tech company in California. Your manager, a ________, gives you a great deal of freedom in how you do your work. Your job is very flexible, and you change it as you see fit to meet customer demands. You can use your own techniques to support large parts of the organization.

behaviorist

Local voters, competitors, and union leaders are all part of a company's

business environment

An approach to increasing the efficiency and effectiveness of organization operations, ________, helped companies see their operations from the customer's perspective.

business process reengineering

When setting a ________, the company is primarily trying to decide how it will compete against its competitors.

business-level strategy

You run a tutoring business. Recently, you told tutors who had been coaching children in English that they were now going to be coaching students in biology as well. In doing so, you increased the ________ of their work.

horizontal specialization

Inspiration and motivation are key concerns in the ________ pillar of management.

individual leadership

When a company uses foreign subsidiaries to produce and distribute its products overseas, but also performs research and development in the company's home offices, it is most likely to be using a(n) ________ strategy.

international

The process of ________ involves setting direction, motivating, and inspiring.

leadership

B.A.S.A. is the Bilateral Aviation Safety Agreement between the United States and Mexico. Part of the ________ for airline companies, this regulation says that U.S. and Mexican companies must work together to ensure the airworthiness of the civil aeronautical products they produce.

legal dimension

Your company must obey the law. Abiding by ________ is a key component of maintaining your company's corporate social responsibilities.

legal responsibilities

The creators of Superman and Batman have set up ________ arrangements so that other companies can manufacture and sell action figures based on these superheroes. The action figure companies do not own the superheroes, but they pay for rights to use their images.

licensing

"Profitable growth through superior customer service, innovation, quality and commitment" is the ________ of the AGCO Corporation.

mission

An effective ________ will build motivation among employees, provide employees with direction and inspiration, and assist in making strategic trade-offs.

mission statement

When a company influences the environment in which it operates, while at the same time changing its own structure to correspond to environmental conditions, it is in the process of ________.

mutual adaptation

Looking at a company's ________ will you who is in charge of the company and how information is meant to flow throughout the company.

organizational design

Developed in the 1990s, a ________ view of the firm says that companies gain a competitive advantage by gathering strengths that they can use to implement their strategies.

resourced-based

A manager who says "The most important thing we do is make money!" has a ________ view of the business environment.

shareholder

Italialicious is a gift box producer that puts together boxes of Italian wines, pastas, or desserts. The Fornovecchio Company is their pasta ________, making all six of the different pasta shapes that a customer can chose to be part of the pasta box

supplier

Accountants who are employed by insurance companies such as Allstate and State Farm Insurance to handle corporate finances are engaged in ________ for the company.

support activities

Employees must be careful not to reveal ________ without the consent of their companies.

trade secrets

Which of the following choices make accurate statements about organizational design? * A very young company focused on innovation is most likely to use a centralized organization. * When changing an organization's design, it is critically important to pay attention to the company's informal structure. * A company focused on efficiency is most likely to use a centralized organization. * When choosing whether an organization should be centralized or decentralized, consider who has best the best information in organizations.

*All of the above*

Use your knowledge of the four-step process for implementing corporate social responsibility to order each of the four elements listed below. * Create a social dimension to the value proposition * Identify points of intersection between company and society * Create a corporate social agenda (incorporate with strategy) * Select social issues to address

1. Identify points of intersection between company and society 2. Select social issues to address 3. Create a corporate social agenda (incorporate with strategy) 4. Create a social dimension to the value proposition

When managers create a firm's strategy, they must consider which of the following elements? 1. the scale and scope of operations 2. how they will determine if they have been successful 3. the types of advertising a company will use 4. the company's organizational structure

1. the scale and scope of operations 2. how they will determine if they have been successful

Your best friend, JoAnne Allen, is the proud owner for The Web for the Rest of Us, a web design business that creates e-commerce websites for artists and craftspeople. She has four great employees, Scott, Robin, Matt, and Mike. Business was good for the first year, but her profits decreased dramatically over the past two months. Puzzled, she asks if there's anything in your management textbook that can help her turn things around. You get right to work, and soon you offer JoAnne four management suggestions, based on your knowledge of historical management perspectives. Identify the management strategy in the following question. You recommend that JoAnne make Robin a manager and have her supervise the work of the other three employees. Give Robin the task of planning a sales strategy that Scott, Michael, and Matt will implement.

Bureaucratic Organization Structure

When a company's global business context changes, effective managers should also anticipate doing which of the following?

Changing the company's strategic position, organizational design, and leadership practices

When conducting a SWOT analysis, budgets, ratios, and sales reports can be used to identify:

Company strengths and weaknesses

You've been working at the Cantina Cafe for the last six years. Recently, the cafe owner promoted you, and now you are managing all six employees. Your boss wants the cafe to open in the morning to serve breakfast in addition to lunch and dinner. Now you have to hire four more people to cover he early-morning shift. In looking around for new ways to hire, you discover that some managers are asking potential employees for their facebook account names and passwords. The idea is that employees shouldn't be involved in anything managers can't know about and the best way to learn about a person's life is to see what he or she publicly exposes on the Internet. What is the most important question you can ask when dealing with this problem (employee privacy)?

Is Facebook an ordinary and reasonable source of information about job applicants, and have employees agreed to let me use it?

Your best friend, JoAnne Allen, is the proud owner for The Web for the Rest of Us, a web design business that creates e-commerce websites for artists and craftspeople. She has four great employees, Scott, Robin, Matt, and Mike. Business was good for the first year, but her profits decreased dramatically over the past two months. Puzzled, she asks if there's anything in your management textbook that can help her turn things around. You get right to work, and soon you offer JoAnne four management suggestions, based on your knowledge of historical management perspectives. Identify the management strategy in the following question. After reviewing the marketplace for web designers, you determine that most of the larger web design companies in JoAnne's area outsource their work to foreign countries such as India, Ireland, and the Philippines. You suggest that JoAnne feature her local workforce in a niche marketing campaign designed to appeal to the local clients her company represents. This will help her stand out from her competitors.

Contingent view

You've been working at the Cantina Cafe for the last six years. Recently, the cafe owner promoted you, and now you are managing all six employees. Your boss wants the cafe to open in the morning to serve breakfast in addition to lunch and dinner. Now you have to hire four more people to cover he early-morning shift. In looking around for new ways to hire, you discover that some managers are asking potential employees for their facebook account names and passwords. The idea is that employees shouldn't be involved in anything managers can't know about and the best way to learn about a person's life is to see what he or she publicly exposes on the Internet. Which of the following is likely to be the biggest ethical problem you face in your new job?

Employee privacy

According to U.S. News and World Report, starting a business in college is not only possible, but it can be very profitable. Garrett Gerstenberger started screen printing T-shirts as a teenager and turned his business into a business during his college years at U.C. Santa Barbara. Eventually, he developed a partnership with experienced screen printer Jose Cardoso and now the two of them own Isla Vista Screen Printing (IVSP). The growing company provides screen and digital garment printing, embroidery, graphic design, banners, and promotional items for clients ranging from Duke's boxing to Castro Valley High School. Identify the pillar of management associated with the following question. CEO Question: How can we get our part-time employees to share our vision of creating identities for our clients?

Individual leadership

A manager with the ethical framework of ________ is likely to say, "I acted the way I did because of my morals. I made the right decision for the right reason."

Kantianism

Use your knowledge of the evolution of management views to select the correct label for the following: * Up to 1960s * Key Focus: Production

Managerial view

According to U.S. News and World Report, starting a business in college is not only possible, but it can be very profitable. Garrett Gerstenberger started screen printing T-shirts as a teenager and turned his business into a business during his college years at U.C. Santa Barbara. Eventually, he developed a partnership with experienced screen printer Jose Cardoso and now the two of them own Isla Vista Screen Printing (IVSP). The growing company provides screen and digital garment printing, embroidery, graphic design, banners, and promotional items for clients ranging from Duke's boxing to Castro Valley High School. Identify the pillar of management associated with the following question. CEO Question: What kind of business should we create? Would a sole proprietorship, a limited liability partnership, or a corporation be the best structure for our company?

Organizational design

Your best friend, JoAnne Allen, is the proud owner for The Web for the Rest of Us, a web design business that creates e-commerce websites for artists and craftspeople. She has four great employees, Scott, Robin, Matt, and Mike. Business was good for the first year, but her profits decreased dramatically over the past two months. Puzzled, she asks if there's anything in your management textbook that can help her turn things around. You get right to work, and soon you offer JoAnne four management suggestions, based on your knowledge of historical management perspectives. Identify the management strategy in the following question. Studying JoAnne's employees, you notice that Scott produces the best results. Before Scott starts working with customers, he asks them several standardized questions related to their businesses and visions for their websites. You recommend that JoAnne get a copy of Scott's questions and have all of her employees use them to define customer needs before starting to design.

Scientific management

Use your knowledge of the evolution of management views to select the correct label for the following: * 1960s - 1980s * Key Focus: Financial Performance

Shareholder view

Use your knowledge of the evolution of management views to select the correct label for the following: * Since 1990s * Key Focus: Serving Multiple Constituencies

Stakeholder view

According to U.S. News and World Report, starting a business in college is not only possible, but it can be very profitable. Garrett Gerstenberger started screen printing T-shirts as a teenager and turned his business into a business during his college years at U.C. Santa Barbara. Eventually, he developed a partnership with experienced screen printer Jose Cardoso and now the two of them own Isla Vista Screen Printing (IVSP). The growing company provides screen and digital garment printing, embroidery, graphic design, banners, and promotional items for clients ranging from Duke's boxing to Castro Valley High School. Identify the pillar of management associated with the following question. CEO Question: What can we offer our clients that they can't get from any other screening printing company?

Strategic Position

A company's ________ serves as an organizational game plan, outlining how the company will create a competitive advantage.

strategy

General, Task, or Internal Environment: For a specific local bookstore, online book retailers such as Amazon.com

Task environment

Which of the following statements are true about strategic planning? 1. Companies that engage in strategic planning are more likely to be successful than those who do not. 2. Strategic planning involves considering the external environment. 3. Strategic planning includes identifying your product.

True - *All of the above*

If you wanted to open a new oil company, you would face large ________, including the cost of equipment needed to do work; the advanced technology needed to find, retrieve, and process oil; and formidable competitors.

barriers to entry

If you are working on a team in which every member has been cross-trained to be able to complete multiple tasks, your company is likely to be using a ________ approach to management.

clan

Suppose that you are trying to determine where you should make cheese. You have two options: Switzerland, a country where it takes three bottles of wine to make cheese, or Italy, where it takes 1.5 bottles of wine to produce cheese. The ________ theory says that you should produce cheese in Italy.

comparative advantage

Mr. Ray, the owner of Ray's Jewelry, used ________ to identify two possible plans of action for his company: If the price of gold stays below $2,000 per ounce, he will continue to make and sell wedding bands and gold jewelry, but if it rises above $2,000 per ounce, he will start crafting his jewelry from silver and carry only a limited number of gold wedding bands.

contingency planning

The ________ view of organizations suggests that there is no one "best" organizational structure. The most effective structure is the one that matches the organization's environment.

contingent

Procter & Gamble has a ________ structure: employees are assigned to a specific product, and each product group has its own functional groups, such as human resources, sales, and finance.

divisional

Many companies today use both full-time and temporary ________ to make and sell the company's products and services.

employees

When doing ________, managers should be gathering new information about industry trends, potential market niches, and events that may shape the future of the business.

environmental scanning

A manager who is reviewing the products available from a number of outside ball bearing manufacturers is engaged in an examination of his company's ________ environment.

external

A company that sells both high- and low-cost items are only to people who ride horses is most likely operating with a ________ strategy.

focus

When participating in ________, one company gives another company money in order to operate a retail unit. A good example is Kentucky Fried Chicken, where individual store owners pay a fee to Yum Foods, KFC's parent company.

franchising

Prima BioMed Ltd. is a large biotechnology company in Australia. Factors in Prima BioMed's ________ include rapidly evolving computer and medical advancements, a sound Australian dollar, new laws that regulate how Australian companies can approach biotechnological research, and increasing interest in cures for ovarian cancer.

general environment

Desiree had a ________ : to become a television news anchorwoman before she turned 35.

goal

Based on a systematic assessment of a company's internal and external environment and containing the objectives and benchmarks a company wants to achieve, the ________ part of formulating strategies is typically conducted by senior managers.

planned

"Wait! What do you mean that you told Sarah about my having cancer? I have a right to ________, you know."

privacy

When an organization opens in a new country, it often encounters changed ________, or deeply rooted individual principles and values. For example, one country might have higher individualism, while the other country is more collective. One country will be more feminine, the other more masculine.

social values

In an advertisement in The Wall Street Journal, Beth E. Mooney, the chairperson and CEO of KeyCorp, thanks real estate brokers Jones Lang LeSalle for helping her company to "be more efficient and environmentally responsible." Based on her remark, Mooney's perspective is closely aligned with the ________ view of managment.

stakeholder

A company engaged in ________ will have to plan, implement, and evaluate CSR goals in order to combine social and financial goals.

strategic CSR

When going through ________, a company determines how it will achieve its objectives.

strategy formulation

When referring to a SWOT analysis, the letter S stands for ________, and it refers to factors that are ________ to the organization.

strengths; internal

My code of ethics is based on ________ : I believe that moral behaviors produce the greatest amount of good for the greatest number of people.

utilitarianism

The ________ of product depends on how much customers are willing to pay for it.

value