MGMT-310 Chapter 8 PQs
_____ provides employees guidelines for how to get work done and how people in the company should interact.
Culture
To understand the culture of a company that is being acquired, a manager should ask which of the following questions?
Where are the similarities and differences between the merging cultures?
Before an acquisition takes place, managers of an acquiring company must
understand the culture of the company that is to be acquired.
In the context of organizational design and culture, which of the following statements is true?
An organization's culture shapes how employees actually behave inside the organization.
Understanding a group's rules for inclusion would fall under which of the following elements?
An understanding of the group's boundaries
A new-hire manager is most likely to initially focus on the _____ of the company and make quick evaluations based on that, which may lead to a rush in judgment.
Artifacts
How employees dress and posters outlining the company values are examples of ______ of a company's culture.
Artifacts
When Brian was interviewed by a potential new employer, he was shown the office layout, the work space, and the fitness room. In doing so, Brian was introduced to _____ of the company's culture.
Artifacts
Which of the following cannot be evaluated in isolation, but must be attached to their roots?
Artifacts
____ refers to deceptively easy-to-identify elements of culture.
Artifacts
Which of the following was once a behavior that stemmed from a belief held by a group?
Assumptions
Which of the following statements is true regarding assumptions?
Assumptions are beliefs that are no longer visible.
In the context of the development of culture, which of the following is an accurate statement about a strong organizational culture?
It reinforces positive behavior in employees.
What percentage of mergers never live up to expectations?
90
Beliefs and values
drive what is considered important in the organization.
A company with a high agreement about values but little intensity for these values has
A passive culture
Which of the following is a disadvantage of a strong culture?
A strong culture tends to discourage disagreement.
Which of the following is true of subcultures?
A strong local culture can pull groups together and empower them to accomplish more
Organizations that succeed over the long term have been successful in ______ their cultures.
Adapting
Jurassic Computing employees are in low agreement about company values but have high passion for them, which means the company has what kind of culture?
Competing
Which of the following is an advantage of a strong culture?
Compliance becomes ingrained in a strong culture.
When a company posts stories on its website of employees working in the local community, this is an example of which of the following?
Cultural beliefs and values
Whole Foods' commitment to stocking only organic produce is an example of a company's
Cultural beliefs and values
What process has been shown to bring about a deeper commitment level to the organization on the part of an employee?
Cultural organization
The foundation and framework for how work is accomplished and what activities and practices are valued by its employees is provided by the organization's _____.
Culture
_____ transforms a flat organizational structure into a living and breathing three-dimensional entity.
Culture
Which of the following is a characteristic of a successful organization's culture?
Culture is adaptable
Which of the following refers to an organization's artifacts?
Day-to-day behaviors that can be observed
Which of the following is the best example of an organization with a strong culture?
Electronic Zone has a low level of employee turnover and a tendency to rush decisions.
Which of the following is the best example of an organization with a passive culture?
Employees at Zeek Online have a high level of agreement about what is valued in the organization.
Employees look to leaders for all of the following EXCEPT, , and
Encouragement to take innovative risks
When assessing an organization's culture, looking at key events such as promotions, completion of important projects, and milestones gives insight into which of the following?
Evaluating a company's reward and punishment system
In the context of adapting cultures to a new contextual landscape, _____ refers to how environmental changes impact a firm's strategy.
External adaptation
What does an organization's culture provide as a guide to how work is accomplished and what activities and practices are valued by its employees?
Foundation and framework
Which of the following statements is true of the role of founders in influencing culture?
Founders usually come to the organization with a strong set of assumptions, based on previous experiences, and infuse them into the group.
Which of the following statements about strong cultures is true?
In a strong culture, a lack of disagreement can lead to decisions that are rushed and not properly vetted.
In the context of the effects of organizational culture on performance, which of the following is true of a strong organizational culture?
It has been linked to greater role clarity.
Which of the following aspects of a leader's role in relation to culture is deemed critically important to an organization's success?
Inspire all managers and employees to do their best.
_____ exemplify the power of stories to influence culture.
Legends, myths, and parables
Which of the following characterizes a weak culture?
Little intensity for the firm's values
A company with a weak culture has a _______ intensity of values as well as a ____ agreement about values.
Low, low
Which of the following elements can be helpful in assessing an organization's culture?
Observing who has power in the organization and who doesn't
_______ evolves over the three stages of compliance, identification, and then internalization.
Organizational commitment
_______ is the preferred outcome of socialization.
Organizational commitment
Which of the following explains why the trading losses incurred at JP Morgan Chase were a result of a strong culture, rather than a weak one?
Organizations with strong cultures may encourage unethical behavior by rewarding the wrong actions.
The end result in extreme cases is where the culture of the acquired company gets completely _____ by the culture of the acquiring firm.
Replaced
Google's operating philosophy called "Ten Things" is an example of which of the following methods of socializing employees?
Role modeling, teaching, and coaching
Organizations use which of the following to socialize employees?
Role modeling, teaching, and coaching
When employees take innovative risks that might not be financially prudent, it is an example of which of the following forms of socialization?
Role modeling, teaching, and coaching
How people in the organization interact, particularly sanctions for inappropriate behavior, come from the ______.
Rules and norms
Regina is the CEO of a manufacturing firm that acquiring another, similar firm. In terms of culture, which of the following should Regina do after acquiring the company?
She should preserve those elements of each culture that are essential to the company's well-being.
Which concept identifies analyzing how work is performed and the interactions among individuals within an organization?
Socialization
A company with a high intensity of values as well as high agreement about values has a(n)
Strong culture
In the context of organizational culture, which of the following is true of teams?
Teams directly impact culture by the manner in which they encounter big problems, solve those problems, and perceive the effects of their solutions.
Which of the following infuses a strong set of assumptions into an organization, developing the firm's culture?
The founder of the organization
Managers assess the potential of a company's culture by honing in on _____ and tracing their foundation.
The visible artifacts
In extreme cases of culture clashes, the culture of the acquired company gets sacrificed, which has what most likely consequence?
The worth of the company is significantly reduced.
Which of the following is true of artifacts?
They are visible to everyone, including those outside of the organization.
Why are an acquired company's processes and business model are not easily observable?
They largely embedded in the unwritten, unarticulated assumptions that make up the group's culture
According to a study, strong cultures lead to decreased performance in _____ environments.
Turbulent
Beyond a company's articulated beliefs and values are intrinsic, instinctive, and unconscious behaviors known as the
Underlying assumptions
Which of the following best describes an organization's artifacts?
Visible organizational structures
Culture can also be a ______ to change.
Weak inhibitor
What is the chief culprit of failed mergers?
a clash of corporate cultures between the merging organizations
Founders' capacity to absorb anxiety associated with risk stems from their being
able to take the most risk and thus ease the pressure employees may feel.
If an organization has a strong culture, company goals
are clear and serve as instinctive guidelines.
Founders have the capacity to make assumptions stick because they
can insist on decisions that aren't in the company's financial interest.
A key role in guiding ethical employee behavior is _______.
culture
Cisco would walk away from an attractive target if it was apparent that the target would not fit with the fabric of its ______.
culture
At Ritz-Carlton, going above and beyond a guest's request to create a memorable experience follows the _______ embodied in the organizational culture.
informal rules
Successful solutions can lead to the development of
organizational routines.
Teams can have a direct impact on an organization's culture through how they
solve problems
In evaluating a culture in a merger or acquisition, a manager determine
what, if anything, needs to change.