MGMT 311 Chapter 3

Emotional intelligence(EI)

An interpersonal capability that includes the ability to perceive and express emotions, to understand and use them, and to manage emotions in oneself and other people

Fear of failure

An anticipatory feeling of anxiety about attempting a challenging task, failing, and appearing incompetent

Conscientiousness

Associated with being careful, thorough, responsible, organized, and prone to planning as well as being hardworking, achievement-oriented and, persistent

Emotional stability

Associated with not being anxious, depressed, angry, and insecure

Agreeableness

Being polite, flexible, trusting, cooperative, forgiving, and tolerant

Extraversion

Being sociable, assertive, talkative, and energetic

Reverse mentoring

Pairs a senior employee with a junior employee, nut unlike the top-down focus of traditional mentoring, the focus is on transferring the skills of the junior employee to the senior employee

General mental ability

The capacity to rapidly and fluidly acquire, process, and apply information

Mental ability tests

Typically use computerized or paper-and-pencil test to assess general mental abilities, including verbal or mathematical reasoning, logic, and perceptual abilities

Myers-Briggs Type Indicator (MBTI)

An extremely popular personality inventory

Workplace bullying

A repeated mistreatment of another employee through verbal abuse; conduct that is threatening, humiliating, or intimidating; or sabotage that interferes with the other person's work

Big five personality dimensions

1. Extraversion 2. Emotional stability 3. Agreeableness 4. Conscientiousness 5. Openness to experince

7 universal emotions

1. Joy 2. Sadness 3. Fear 4. Surprise 5. Anger 6. Contempt

7 distinct forms of intelligence

1. Linguistic 2. Logical-mathematical 3. Musical 4. Bodily-kinesthetic 5. Spatial-visual 6. Interpersonal 7. Intrapersonal

5 dimensions of emotional intelligence

1. Self-awareness 2. Self-motivation 3. Self-management 4. Empathy 5. Social skills

Stereotype threat

Creates frustration among minority test takers and ultimately lowers test scores

Machiavellianism

Defined as an individual's general strategy for dealing with other people and the degree to which they feel they can manipulate others in interpersonal situations

Type A personality

Impatient, competitive, ambitious, and uptight

Information processing capacity

Involves the manner in which individuals process and organize information

Type B personality

More relaxed and easygoing and less overly competitive

Psychographic characteristics

Personality, value, attitude, interest, and lifestyle attributes

Trait

Refers to a tendency to behave consistently over time and in a variety of situations

Personality

Refers to the dynamic mental attributes and processes that determine individuals' emotional and behavioral adjustments to their environments

Locus of control

Reflects the degree to which a person generally perceives events to be under his or her control(internal) or under the control of others(external).

Tolerance for ambiguity

Reflects the tendency to view ambiguous situations as either threatening or desirable

Achievement motivation

Strong desires to accomplish something important, and take pleasure in succeeding at something important and demanding

Theory of multiple intelligences

Suggest that there are a number of distinct forms of intelligence that each individual possesses in varying degrees

Demographic characteristics

refer to individuals' physical and observable characteristics, including gender, ethnicity, and age