MGMT 3202- Chp 12-15 Exam
Nisha is a retail manager at Hexagon Corp. She needs to troubleshoot customer complaints regarding a product. She has to decide on either scrapping the product or replacing it with a different brand. Based on the customer complaints and favorable online reviews of an alternate brand, she decides to switch to a different brand. According to the normative decision theory, which of the following decision-making styles has Nisha adopted?
AI
People with moderate Least Preferred Coworker (LPC) scores, who can be somewhat relationship-oriented or somewhat task-oriented, tend to do fairly well in _____ situations.
All (only favorable, only unfavorable, only moderately favorable).
The two critical steps required to make sure that data can be accessed by approved users and no one else are:
Authentication and authorization
_____ is defined as the use of hierarchical authority to influence employee behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures.
Bureaucratic control
_____ is defined as communicating with someone about non-job-related issues that may be affecting or interfering with the person's performance.
Counseling
By examining customer checkout details, a supermarket has learned that people who buy beer, typically, also buy a packet of salted snacks. As a result, the manager of the supermarket decides to place beer near the shelf with chips and pretzels. In this case, which of the following tools for processing information has the supermarket most likely used?
Data mining
_____ is described as feedback that is disapproving without any intention of being helpful.
Destructive feedback
When the CEO of a large corporation explained to his unionized employees why the company had to reduce healthcare coverage for its employees, he was engaged in _____ communication.
Downward
In the communication process, _____ refers to putting a message into a written, verbal, or symbolic form that can be recognized and understood by the receiver.
Encoding
In the context of subordinate contingencies, which of the following is true of externals?
Externals believe that what happens to them is caused by forces beyond their control
A company that has earned first-mover advantage is immune to competition.
False
Association patterns help identify database elements that are different.
False
Economic Value Added (EVA) is the same thing as profits
False
According to the Blake/Mouton leadership grid, middle-of-the-road style occurs when leaders show a high concern for production and a low concern for people.
False
In the communication process, _____ makes senders aware of possible miscommunications and enables them to continue communicating until the receiver understands the intended message.
Feedback
Jose is a school teacher. If his students score less than 50 percent on their class tests, he assigns them extra homework. Jose is using _____.
Feedback control
_____ is a mechanism for gathering information about performance deficiencies after they occur.
Feedback control
Which of the following is a characteristic of information?
Information has context attached to it
In terms of leadership behavior, _____ is the degree to which a leader organizes the roles of followers by setting goals, giving directions, setting deadlines, and assigning tasks.
Initiating structure
Which of the following is an advantage of the balanced scorecard?
It minimizes the chances of sub-optimization
Which of the following statements about feedforward control is true?
It provides information about performance deficiencies by monitoring inputs rather than outputs
When Lilah saw her guest wrinkling her nose, she realized that she had not cleaned the litter in her cat box. Nose wrinkling is an example of _____.
Kinesics
_____ are movements of the body and face that include arm and hand gestures, facial expressions, eye contact, folding arms, crossing legs, and leaning toward or away from another person.
Kinesics
Which of the following describes Fiedler's contingency theory?
Leaders must be placed in or matched to a situation that fits their leadership style
According to Fiedler's contingency theory, relationship-oriented leaders with high Least Preferred Coworker (LPC) scores are better leaders under _____ situations.
Moderately favorable
In 1965, one of the founders of Intel Corporation predicted that computer-processing power would double and that its cost would drop by 50 percent every two years. This is known as _____.
Moore's Law
Lydia owns a fashion store for women where the focus is on providing quality customer service. The staff is trained to treat customers with utmost care and provide them with reliable fashion advice. Lydia carefully chooses her staff and appoints people who are attentive, friendly, and have a sense of good fashion. Lydia's store uses _____.
Normative control
A local plumbing company installed global positioning satellite (GPS) tracking devices in all its trucks to make sure employees were going on service calls and not running personal errands. This is an example of _____.
Objective control
_____ is defined as the use of observable measures of worker behavior or outputs to assess performance and influence behavior.
Objective control
Which of the following statements about perception is true?
People experience stimuli through their own perceptual filters
Farah, a manager at Funmania Toys Inc., has complete control over the hiring and firing of employees in the company. She also has the authority to reward and punish employees for their work. This scenario illustrates that Farah has high levels of _____.
Position power
_____ usually begins with the user telling the data mining software to look and test for specific patterns and relationships in a data set.
Supervised data mining
Mathew is a manager at Wonderworld Hypermarket. He finds it difficult to cooperate and work with Anthony when it comes to getting the work done to meet the sales targets. Anthony is Mathew's least preferred subordinate. Mathew describes Anthony as gloomy, insincere, lazy, unfriendly, and boring when his boss asks for a feedback about his subordinates. In this scenario, Mathew is following a _____ leadership style.
Task-oriented
Which of the following is a characteristic of charismatic leaders?
The articulate a clear vision for the future that is based on strongly held values and morals
Which of the following best describes radio frequency identification (RFID) tags?
They require a reader that tunes into a specific frequency to determine the number and location of products
Much of the basic management process cannot be performed without effective communication.
True
Sequence patterns appear when:
Two or more database elements occur together in a significant pattern in which one of the elements precedes to the other
Affinity patterns occur when:
Two or more database elements tend to occur together in a significant way
Concertive controls are based on:
beliefs that are shaped and negotiated by work groups
Organizational grapevines can be managed by:
keeping employees informed about changing strategies and policies
