MGMT 326 FINAL

A performance appraisal system in which managers are evaluated by everyone around them-- their boss, their peers, and their subordinates is called:

360-degree Feedback

Disadvantages of a matrix organization design include all of the following except:

A reduction in flexibility

Which of the following is usually not considered to be a distinctive competency for small business?

Ability to achieve economies of scale.

A diagram that depicts the structural arrangement of jobs, responsibility and authority is?

An organization chart

Controls within organizations can become ineffective when there is resistance. The following are ways to overcome resistance to controls, with the exception of one. Which one is incorrect?

Insist on more accountability from employees with additional reports.

A division of work into smaller component parts is?

Job specialization

The extent to which an individual believes that his or her behavior has a direct impact on the consequences of that behavior is called:

Locus of Control

Four general factors contribute to the failure rate of small businesses. Which of the following is not one of those factors?

Low start-up costs

A set of elements that can be used to configure an organization is?

Organization structure

A control standard is?

A target against which subsequent performance will be compared.

Which of the of the following is not an example of empowerment that would be of benefit to the employee and the organization?

Assembly line workers take breaks when ever they choose.

Complexes of beliefs and feelings that people have about specific ideas, situations or people are called:

Attitudes.

________________ is a mechanism through which we observe behavior and then attribute causes to it.

Attribution.

The Force-Field Analysis is a process analyzing the forces that drive_________ and those forces that restrain it. (Choose the word to fill in the blank.)

Change

A situation where an individual experiences a conflict in attitudes is referred to as:

Cognitive Dissonance

Your management information system provides managers with weekly data concerning deviations from standards in each department. Which step in the control process does this represent?

Comparing performance to standards.

Organization Development (OD) consists of supplementary, short term structures and processes that are intended to help managers and employees accomplish the following, except:

Determine the person or department to blame for a mistake.

Job analysis is a systematic procedure for using information about jobs within the organization for the purpose of:

Developing targeted selection methods and performance appraisal processes.

You are an HR Manager for an established hardware store in a suburb which is rapidly growing and has an active job market. You find that you are losing experienced sales employees. What would be the best first approach for you to do to deal with this problem?

Do a job evaluation and area compensation study

A company called Barbara's Needle Arts started in a small town, employed 5 people, charged full prices, and went out of business in 5 years. It's failure was probably attributable to failure to: (Choose the best answer.)

Do market research.

The first step for an entrepreneur in planning his or her business is to:

Engage in self-analysis

Pizza Hut was started by two college students who borrowed a small amount of money and one of their mom's pizza recipes. They founded an organization that became dominant in their industry. From what you have learned, these two men are best classed as:

Entrepreneurs

The ____________________ requires payment of overtime to employees who work more than 40 hours per week. (Choose the best choice to fill in the blank.)

Fair Labor Standards Act

Involving employees in decision-making is not a good way to establish controls.

False

According to Maslow's Hierarchy of Needs Theory, a manager is likely to be effective in using inspirational speeches to motivate employees who have recently had a deep cut in pay and benefits.

False.

Performance appraisal should mainly be used to build a case for firing an employee.

False.

When employees resist change, it is best to intervene quickly and order them to adopt the new ways--or else.

False.

An organizational design where a Vice President, managers and supervisors operate in a specific department, such as marketing or finance, is an example of what type of design?

Functional (U-Form) design

Departmentalization by grouping jobs involving the same or similar activities is called?

Functional departmentalization

A financial control that is a summary of financial performance over time is a(an):

Income statement.

The process that attempts to assess the worth of each job relative to other jobs is called?

Job evaluation

In the handout and lecture about Training and Organization Development, Shaw-Davis identified three components of competence, referred to as KSA's. They are: (Choose the correct set.)

Knowledge, Skills and Attitudes

The text mentions 8 factors that influence the span of management. Which of the following situations would allow you to supervise more employees in the workplace allowing a wider span of management?

Lack of standardized procedures.

Benchmarking is a way to:

Learn how other firms do things.

Herzberg's two factor theory identifies two types of organizational factors that determine employee motivation. His hygiene factors would include which of the following:

Pay/Working conditions

OSHA is intended to:

Promote safe working conditions

What is the most important factor in effectively integrating the planning and control functions?

Provide for controls as plans are developed.

An individual's beliefs about his or her abilities to perform a task is called?

Self-efficacy

Four levels of control are: (Choose the correct set)

Structural, operational, financial, and strategic.

Which of these statements is true when comparing big businesses to small businesses?

Successful businesses create jobs regardless of size.

A strategic commitment by top management to change its approach to business in order to make quality a guiding factor in everything the company does is known by it's abbreviation:

TQM

Chain of Command is an expression that can be best described as

The line of authority among the positions in an organization.

Delegation is most effective in achieving results when? (Choose the best answer.)

The manager is clear in communicating expectations.

A Competency Model is a useful tool for all of the following purposes except:

To determine the strengths of an alternative company for outsourcing.

A method to determine if work activities contribute to customer benefit is?

Value Added Analysis

When managers delegate responsibility and grant authority to their subordinates, they: (Complete with the best answer.)

are still ultimately responsible for the results.

When designing an organization, your instructor has advised that "form follows___________."

function.

Organization structure differentiates two kinds of positions. One type of position is directly responsible for achieving the organization's goals and the other is intended to provide expertise, advice and support. These positions are referred to as:

line and staff

In a lecture, the instructor pointed out that for a small business owner: (Choose the best answer.)

planning a business before starting it is the most important thing.

According to Lewin, the three phases of planned change are: (Choose the correct set)

unfreezing, changing and refreezing