MGMT 3341 Final Exam

When a call center fires an employee who cannot meet her call volume goals, which of the following types of turnover has occurred?

Functional

Artificial intelligence can NOT ________.

outperform humans in making final hiring decisions

Why do some firms prefer to call groups of employees targeted for accelerated development "acceleration pools" rather than "high-potential pools"?

Because "high potential" pool implies the rest are of low potential.

Which of the following is a staffing effectiveness metric?

Employee tenure

Which of the following is NOT an ethical issue in staffing evaluation?

Employees' personal information is kept confidential

Which of the following does technology NOT do?

Ensure employee diversity

________ are the two primary legal factors that influence job offer content.

Equal employment opportunity and affirmative action goals

Which of the following is true of an employment contract?

Every employee has an employment contract

If an applicant is not hired because the applicant has previously claimed overtime which they were owed, they are likely to be covered under the ________.

Fair Labor Standards Act

_______ is used to document a new hire's identity verification and employment eligibility.

Form I-9

_______ involves managing employees' national and international assignments and movements.

Global mobility

________ refers to job performance as well as the new hire's fit with his or her work group, unit, and organization, and the degree to which his or her values are consistent with the company's culture and values.

Job success

________ is a direct cost of staffing.

Lower productivity

Adam has joined an advertising firm as a junior executive. Due to his lack of experience, he has a lot to learn and has been assigned as a protégé to Mark, a senior executive in the firm, who will assist in training and assessing his performance. This process of internal assessment is called ________.

a mentoring program

After choosing the position on which to focus, the first general step in a succession management project is to ________.

check that the job description outlines the current and future competencies, a person needs to perform at a high level in the key position

Allowing a candidate's high score on an interview to make up for a low score on a personality test is an example of the ________.

compensatory approach

An additional ethical issue involves the ________ of an employee's application for another position in the company.

confidentiality

Technology facilitates succession management by ________.

helping managers proactively create development plans

Which of the following would enable a firm to hire the fastest?

hiring the first candidate who exceeds a minimum cut score

Exit interviews should be used to ________.

identify areas in which the company feels it could improve

The way a firm negotiates a job offer with a candidate influences the candidate's perceptions of ________.

interactional fairness

Matthew works as an accountant in a mobile phone company. During lunch he spoke to Pat from the sales department about wanting to buy a mobile phone for himself. Pat persuaded Matthew to buy a mobile phone from the sales department itself, which Matthew did. Matthew is a(n) ________.

internal customer

External customers are often best for evaluating an employee's ________.

interpersonal behaviors

A layoff is an example of which type of turnover?

involuntary

When all interested employees can apply for an open position this is an example of _______.

job posting

One of the best ways to create positive relationships with ex-employees is to ________.

make them feel appreciated as they leave

Holding managers accountable for turnover of the employees under them is an effective retention strategy because ________.

managers know which employees to retain

Assigning a new employee to regularly meet with a more senior, more experienced employee to further the career development of both employees is ________.

mentoring

In order to reduce turnover rates, Sigma Corp. offers middle and high-ranking employees stock options in the company. This is an example of which retention strategy?

mobility barriers

When IBM extensively trains employees in processes and procedures that are unique to the company, it is creating ________.

mobility barriers

If you believe that you have the skills required to effectively face the ethical issues you are likely to face during your career you have high ________.

moral efficacy

Asking a group of hiring managers to assign weights to each assessment being used to hire their subordinates to determine an overall assessment score is an example of the ________ approach to combining assessment scores.

rational weighting

Backing out of an employment contract after the job offer is accepted is called ________.

reneging

Unions usually negotiate for promotions to be based on ______.

seniority

The best time to pursue workforce diversity is during ________.

sourcing and recruiting

Denise, the human resource manager of a manufacturing company found that the company's socialization process was too overwhelming for new hires. It consisted of presentations, meetings, and seminars packed into the first week of joining the company. She decided to switch into a(n) ________ approach to socializing so that new employees did not suffer from information overload.

staggered

When using banding, _________ is used to calculate the bands around a given test score.

standard error of difference

A balanced scorecard balances a firm's ________.

strategic, operational, financial, and customer-related goals

Which of the following raters is often the most controversial feature of a multisource assessment?

subordinates

Which of the following is a data-driven quality initiative and methodology that uses statistical analysis to measure and improve business processes and their outcomes to near perfection?

Six Sigma

If an employer sends a finalist a job offer letter this is a(n) ________ employment contract.

explicit

Union members are covered by ________ employment contracts.

explicit

Which of the following does a human resources information system NOT include?

Job interview scores

________ is not an organizational outcome of strategic staffing.

Job offer acceptance

Which of the following is a lagging indicator of staffing effectiveness?

Job success

In which of the following cases is asking employees to take a leave without pay a good idea?

The company needs to cut down costs for a specific period.

Which of the following, if true, would result in a new hire to a company getting paid less than existing employees?

The company wishes to preserve internal equity

Which of the following would result in peer ratings being a successful method of internal assessment in a firm?

Work in the firm is done in teams.

The first stage of the socialization process is ________.

anticipatory

Software that allows you to maintain a database of both candidates and job information to facilitate finding matches between openings and candidates is a(n) ________.

applicant tracking system

Having administrative assistant job candidates perform a set of exercises including taking phone messages, typing reports, scheduling meetings, and filing is an example of a(n) ________.

assessment center

Internal assessment typically improves a firm's strategic capabilities by ________.

assisting "blocked" employees to improve their performance

Staffing technology improves the efficiency and effectiveness of the staffing function by ________.

automating many of the steps of the staffing process

Which of the following are generally well received by employees?

buyout incentives

Indirect staffing costs ________.

can be more significant than the direct costs but are more difficult to measure

The bargained-for exchange between the contract parties is known as ________.

consideration

To successfully negotiate a job offer it is important to ________.

focus on the things that matter most to the finalist

A nonsolicitation agreement is a type of ________.

restrictive covenant

If the prediction equation produced by a regression analysis is:Job Success predicted = 10 + (2*interview) + (1*personality) + (3*job knowledge)What is Rosita's predicted job performance score if she scores 10 on the interview, 25 on the personality test, and 15 on the job knowledge test?

100

Which of the following does NOT tend to attract new employees?

A company's product or service

BioMd is a manufacturer of high-end medical diagnostic equipments. The company's revenues and profit margins have come under pressure during the last two years because of decline in product demand. Daisy Howell, the CEO of the company, calls for a senior management meeting to finalize the strategies to be adopted to tackle the dip in profit margins. In the meeting, most managers argue in favor of using downsizing as a means to reducing costs and improving margins. However, Daisy strongly argued for the use of layoffs instead of downsizing. Which of the following, if true, would most strengthen Daisy's argument?

An internal demographics review has shown that about ten percent of the firm's employees would retire within three years.

Which of the following is NOT a good thing to do if you see unethical behavior at work?

Avoid talking to the perpetrator; go directly to a superior

________ can help a new hire learn the policies of their new employer.

Chatbots

_______ rely on trained psychologists to subjectively analyze a candidate's attributes, values, and styles in the context of a particular job.

Clinical assessments

Which of the following is true about Six Sigma?

It aims to reduce defects to near zero.

Which of the following is true of a maximum job offer?

It can be a low, competitive, or high offer

Which of the following is a potential drawback of résumé screening software?

It can disproportionately exclude groups of people from various protected categories.

Which of the following is true about downsizing?

It can improve shareholders' return.

Which of the following is true of a competitive job offer?

It may or may not allow for further negotiations

What is optimal turnover?

It produces the highest level of long-term business improvement.

______ will always be the best fit for a promotion.

No particular type of employee

If a company wanted to quickly identify which employees speak Spanish, what would be the best way to do this?

Query the company's skills inventory system

Prestige Pegasus is a multinational firm that specializes in the manufacturing of hardware for high-end technical products and sells its products mostly through business-to-business interactions. Following a good year with soaring profit-margins, Prestige Pegasus is planning to conduct an internal assessment throughout the organization. In a meeting following the decision to conduct the internal assessment, Douglas McCarthy (the Chief Operations Officer) and Tom Castleback (the Chief Marketing Officer) are the prime contributors on the methods that the organization should use to perform these assessments.Douglas: "We should encourage 360-degree feedback, mostly concentrating on subordinates, as they would be the right people to judge their superiors."Tom: "We should definitely use 360-degree feedback, mostly from external customers, as they are the ones who matter in the end."Which of the following statements, if true, would support Douglas' argument?

The company is focusing on the recruitment for middle-management positions which mostly emphasizes on people management skills.

ValuTech is a large-scale software company. Which of the following, if true, is a leading staffing indicator?

The company's current business model only allows it to pay salaries that are below the industry average.

Which of the following is true once a formal written job offer has been presented?

The employer stays in contact with the finalist

________ is NOT a good metric at the final candidate choice and job offer stage of the hiring process.

The number of applicants

Which of the following is a leading indicator of staffing effectiveness?

The number of applications received in the first week of a job posting

Which of the following statements is true about digital staffing dashboards?

They contain safeguards to protect sensitive employee data.

_______ encourages voluntary diversity efforts to improve opportunities for minorities.

Title VII of the Civil Rights Act

As an invaluable employee to her company, Emma has been given the freedom to choose her work hours. She can also opt to work from home for a maximum of 7 days in a month. Which of the following retention strategies is being used in this example?

creating work flexibility

A nine-box matrix requires assessing employees on ________.

current job performance and future potential

After a wave of retirements, new employees hired to replace the retirees are likely to experience what type of socialization?

disjunctive

If a company identifies and tracks underrepresented candidates and employees and leverages the sources from which they were recruited, which of the following is most likely to be the company's key performance indicator?

diversifying the workforce

The Wolverines are a leading university soccer team. All new recruits to the team must go through certain "rites of passage" which include shaving their heads, swimming in cold water, getting a tattoo of the team's emblem, and other tests of servitude and obedience. This is an example of ________.

divestiture socialization

Staffing efficiency ratio is calculated by ________.

dividing a firm's total staffing costs by the total compensation of the new hires multiplied by 100

Which of the following is a long-term staffing metric?

employee job success measured by recruiting source and recruiter

Due to inappropriate staffing practices a number of good quality candidates were rejected in favor of poor quality hires at Mac Computers. The rejected candidates joined other software firms and mentioned this experience to other software personnel. Everyone who heard it formed a bad impression of Mac Computers and its staffing practices. This is an example of the ________ related to poor staffing practices.

negative spillover effects

Processing a new employee's employment-related paperwork, acquiring necessary keys and identification cards, and establishing an e-mail account for them is part of ________.

onboarding

Which of the following, if implemented, would reduce the number of less productive workers in a firm?

performance-based downsizing

An insurance company assesses all employees' current job skills and creates road maps for them outlining the competencies they need to advance within the company. The company then makes sure they get the training they need, including coaching and mentoring, classroom training. This is an example of ________.

succession management

If the current hiring system does not generate employees with the potential to be promoted, the firm's ________ will have very little with which to work.

succession management

If a recruiter tries to justify unethical behavior by saying, "I was just following my boss's orders" this is an example of ________ of moral disengagement.

the agency locus

If a manager says that she "let someone go" instead of "fired" them this is an example of ________ of moral disengagement

the behavior locus

E-recruiting should be used when ________.

the candidates being targeted come from specific labor markets

Managers' involvement and commitment is critical to the success of the succession management process because ________.

their skills assessments are central to the preparation of identified candidates for future positions

The best use of short-term staffing metrics is ________.

to be leading indicators to assess a company's staffing system

A socialization program that requires new hires to "pass" different stages of socialization or be removed from the organization is a ________.

tournament program

In the career crossroads model, each passage requires that the person ________.

unlearn old skills and learn new skills

Because it is so traumatic, every action and communication during a downsizing should be consistent with the employer's ________.

values

Companies generally try to minimize turnover that is ________.

voluntary, dysfunctional, and avoidable