MGMT 352 Final
Organizing is best described as Select one: a. Creating job enhancement b. Assigning responsibility for task accomplishment c. Monitoring activities and making corrections d. Using influence to motivate employees e. Selecting goals and ways to attain them
Assigning responsibility for task accomplishment
Managers in adaptive cultures: Select one: a. care deeply about customers and processes that bring about useful change b. care only about their immediate work group c. are described by all of these d. tend to be egotistical e. value risk-reducing management
Care deeply about customers and processes that bring about useful change
1. Which dimension of the general environment represents events originating in foreign countries as well as opportunities for American companies in other countries? Select one: a. Global dimension b. Task dimension c. Ethnocentric dimension d. National dimension e. International dimension
International dimension
For a vegetable canning factory, worker-hours per case of cans is a measure of Select one: a. Administrative performance b. Organizational compliancy c. Synergistic delegation d. Organizational effectiveness e. Organizational efficiency
Organizational efficiency
The ultimate responsibility of managers is to achieve high Select one: a. Performance b. Employee turnover c. Resource allocation d. Profits e. Expenses
Performance
Which of the following sets of skills are most important at lower organizational levels? Select one: a. Functional skills b. Human skills c. Planning skills d. Conceptual skills e. Technical skills
Technical skills
During face-to-face communications, the sources of communication cues include: Select one: a. facial expressions. b. posture. c. all of these. d. the pitch and tone of the voice. e. how the speaker is dressed.
all of these
Which of the following would be considered a visible representation of organizational culture? Select one: a. All of the these would be considered visual representations of organizational culture. b. All employees are dressed in professional business attire. c. Each department has an award plaque for employee of the month. d. All department heads have an executive office. e. Top level executives drive company-owned sports cars
all of these would be considered visual representation of organizational culture
Instant messaging (IM) alleviates the problem of miscommunication to some extent by: Select one: a. eliminating organizational barriers to communication. b. creating of an open communication forum. c. replacing the grapevine. d. allowing for immediate feedback. e. using multiple communication channels.
allowing for immediate feedback
Which of the following is by far the most difficult situation for a decision maker? Select one: a. certainty b. risk c. normative d. uncertainty e. ambiguity
ambiguity
The ethical decisions made by individuals working in organizations: Select one: a. are influenced by a combination of personal values and company culture. b. are made by evaluating the organization's best interest. c. are based only on the individual's integrity. d. utilize only that individual's personal needs and family influences. e. are dictated by law.
are influenced by a combination of personal values and company culture
The purpose of the HRM activities and goals is to: Select one: a. create jobs, make a good product, and be a good neighbor. b. attract competition, develop markets, and design products that will last for a long period. c. develop a competitive organization that is profitable. d. attract an effective workforce to the organization, develop the workforce to its potential, and maintain the workforce over the long term. e. run a fun place within which to work.
attract an effective workforce to the organization, develop the workforce to its potential and maintain the workforce over the long term
The general economic health of the country or region is typically determined by: Select one: a. Geographical distribution, population density, age, and educational levels b. Consumer purchasing power, unemployment rate, interest rates c. Fair trade statutes, safety laws, protective legislation, and export restrictions d. Legislative branches of the government and number of laws passed each year e. Geographical distribution, fair trade status and consumer purchasing power
b. consumer purchasing power, unemployment rate, interests rates
The recommended management style from the leadership grid is Select one: a. 5, 5 b. 1, 9 c. 9, 9 d. 1, 1 e. 9, 1
c. 9.9
All of the following are characteristics of creative organizations EXCEPT: Select one: a. centralization b. long time horizon c. loose controls d. risk taking norms e. team-based
centralization
What is not included in the fourfold classification of leader behaviors the path-goal theory suggests? Select one: a. Supportive leadership b. Participative leadership c. Charismatic leadership d. Achievement oriented leadership e. Directive leadership
charismatic leadership
The Equal Employment Opportunity Commission was created by the: Select one: a. Equal Pay Act b. Vocational Rehabilitation Act c. Immigration Reform and Control Act d. Americans with Disabilities Act e. Civil Rights Act of 1964
civil rights act of 1964
The process of forming alliances among managers during the decision-making process is known as: Select one: a. normative collaboration b. coalition building c. satisficing d. networking e. socializing
coalition building
Which approach to change implementation should be used when a crisis exists? Select one: a. education b. top management support c. blocking d. coercion e. participation
coercion
. A condition in which two attitudes or a behavior and an attitude conflict is called: Select one: a. cognitive assimilation b. job satisfaction c. extroversion d. cognitive dissonance e. Machiavellianism
cognitive dissonance
Mary Parker follet Seinfeld management as: a. The quest for total quality throughout an organization b. A set of administrative principles for running an organization c. A scientific system of getting things done d. The art of getting things done through people e. A set of quantitative analyses
d. the art go getting things done through people
The practice of hiring or promoting of applicants based on criteria that are not job relevant is called: Select one: a. affirmative action. b. equal employment opportunity. c. minority preference. d. discrimination. e. employment-at-will.
discrimination
The phases of globalization are: Select one: a. global, multinational, international, and democratic b. domestic, cottage, international, and global c. cottage, domestic, international, and multinational d. domestic, international, multinational, and global e. domestic, international, multinational, and multidomestic
domestic, international, multinational and global
Ethical dilemmas occur because: Select one: a. right and wrong can be clearly identified, yet it isn't profitable either way b. each choice or behavior is undesirable due to the possibility of a harmful ethical consequence c. right and wrong are clearly identifiable; each choice or behavior is more desirable due to the lack of any possible harmful ethical consequence d. an attempt is made for two wrongs to make a right e. all legal and moral obligations have been fulfilled
each choice or behavior is undesirable due to the possibility of a harmful ethical consequence
Which of the following is NOT a method used in external recruiting? Select one: a. private employment agencies b. state employment services c. employee resource chart d. employee referrals e. newspaper advertising
employee resource chart
When work specialization is extensive: Select one: a. employees are often inefficient b. employees perform many tasks c. employees are often highly challenged d. employees perform a single task e. jobs tend to be large
employees perform a single task
Three key elements of communication include: Select one: a. feedback, circuit, and perception. b. encoding, noise, and symbols. c. feedback, message, and perception. d. encoding, message, and feedback. e. message, circuit, and decoding
encoding, message, and feedback
Countries whose social values reflect low power distance: Select one: a. avoid uncertainty b. accept inequality in power among institutions, organizations and people c. are highly democratic d. value history e. expect equality in power
expect equality in power
Accomplishments that are openly recognized and rewarded by another person, usually by a boss or a manager, are called: Select one: a. basic need fulfillment b. intrinsic rewards c. assimilated perks d. extrinsic rewards e. management psychology
extrinsic rewards
The biggest barrier to organizational change is usually: Select one: a. fear of personal loss b. too much trust c. a lack of understanding and trust d. uncertainty about the future e. disagreements about the benefits
fear of personal loss
Ethics can be more clearly understood when compared with behaviors governed by the laws and by: Select one: a. free choice b. free thought c. discretionary responsibility d. free press e. free speech
free choice
Once the problem has been recognized and analyzed, the decision maker must: Select one: a. reanalyze the problem b. choose among alternatives c. evaluate and provide feedback d. prioritize the alternatives e. generate alternatives
generate alternatives
Which of the following motivational techniques is consistent with the traditional approach to motivation? Select one: a. need satisfaction b. sensitivity training c. the Hawthorne effect d. incentive pay systems e. recognition banquet
incentive pay systems
According to your text, leadership is reciprocal. This means: Select one: a. It is a problem solving activity b. Redundant c. It occurs between people d. It always creates conflict e. It is dynamic
it occurs between people
The Big Five personality factors include all of these EXCEPT: Select one: a. emotional stability b. extroversion c. conscientiousness d. locus of control e. agreeableness
locus of control
Which of the following statements about management is true? Select one: a. Leadership can replace management. b. Management promotes stability, order, and problem solving. c. Managers are often described as visionaries. d. All of these statements about management are true. e. Management means questioning the status quo
management promote stability, order, and problem solving
Which of the following typically is NOT considered a staff department? Select one: a. accounting b. research and development c. manufacturing d. human resources e. marketing
manufacturing
A unit which functions as a separate unit and gives free rein to members is called: Select one: a. strategic alliance b. multifunctional team c. joint venture d. sponsored team e. new-venture team
new-venture team
What type of media should be used when the communication is to inform employees of the details of a Labor Day picnic? Select one: a. one that produces little, or no, channel apprehension b. one that yields no feedback c. one that is low in channel richness d. one that is high in channel richness e. the formal grapevine
one that is low in channel richness
The characteristics of vertical structure are portrayed in the: Select one: a. working script b. organizational goals c. game plan d. organization chart e. strategic plan
organization chart
Which of the following is NOT an example of political instability? Select one: a. parades b. riots c. civil disorder d. revolutions e. frequent changes in government
parades
Which of the following is NOT a sociocultural factor? Select one: a. per capita income b. language c. religion d. time orientation e. individualism
per capita income
What is the proper order of ascendance of Maslow's hierarchy of needs? Select one: a. time, hygienic, safety, ego, self-actualization b. safety, physiological, esteem, belonging, self-actualization c. self-actualization, esteem, belonging, safety, physiological d. physiological, safety, belonging, esteem, self-actualization e. physiological, safety, belonging, self-actualization, esteem
physiological, safety, belonging, esteem, self-actualization
If you built a lumber company in a foreign country and then found that you could not find enough people with the right skills to staff your organization, your problem would be related to: Select one: a. a poor resource market b. political barriers to distribution c. a poor product market d. an economy incapable of supporting growth e. an inadequate infrastructure
poor resource market
Which of the following statements best summarizes the law of effect? Select one: a. Your behavior will influence others. b. Punishment yields repetitive behavior. c. Negatively reinforced behavior tends to be repeated d. Positively reinforced behavior tends to be repeated. e. All behaviors have consequences
positively reinforce behavior tends to be repeated
The desire to influence or control others, be responsible for others, and have authority over others is referred to as a need for: Select one: a. power b. relatedness c. affiliation d. achievement e. growth
power
Which of these characteristics supports the belief that first impressions are important? Select one: a. values and beliefs b. personality c. contrast d. primacy e. recency
primacy
Which of the following is an example of standing plans? Select one: a. valuations b. procedures c. programs d. missions e. project
procedures
The four components of emotional intelligence are self-awareness, self-management, social awareness, and: Select one: a. emotional grounding. b. social knowledge. c. self-control. d. relationship awareness. e. perceptual honesty.
relationship awareness
Managers who decide to choose the first solution available are engaged in: Select one: a. satisficing b. decision maximization c. the classical model of decision making d. creative risk taking e. bounded rationality
satisficing
Which of the following is NOT one of the characteristics of effective goal setting? Select one: a. defined time periods b. specific and measurable c. challenging but realistic d. set for every aspect of employee behavior e. linked to rewards
set for every aspect of employee behavior
What is the appropriate sequence of the MBO activities? Select one: a. develop action plans, set goals, appraise overall performance, and review progress b. develop action plans, set goals, review progress, and appraise overall performance c. set goals, develop action plans, review progress, and appraise overall performance d. set goals, develop action plans, appraise overall performance, and review progress e. determine problem, seek alternative solutions, choose solution, provide feedback, and review progress.
set goals, develop action plans, review progress, and appraise overall performance
The policy of firing people who are over the age of 60 due to the belief that their productivity levels have declined is a result of which of the following perceptual distortions? Select one: a. the halo effect b. perceptual defense c. projection d. stereotyping e. figure-ground
stereotyping
The official goals of the organization are best represented by: Select one: a. operational goals b. tactical goals c. contingency goals d. strategic goals e. competitive goals
strategic goals
A situational variable that makes a leadership style unnecessary or redundant is called a: Select one: a. transaction b. consideration c. contingency d. substitute e. neutralizer
substitute
The ability of customers to affect reputation of an organization and sales through Internet sites is an example of something that could be found in the Select one: a. general environment b. internal environment c. demographic environment d. work environment e. task environment
task environment
Which of the following is an example of a nonprogrammed decision? Select one: a. the decision to reorder supplies b. the decision to develop a new product or service c. the decision to terminate an employee for violation of company rules d. the decision to hire a temporary worker to fill a vacant position e. the decision to perform routine maintenance on one of the machines in manufacturing
the decision to develop a new product or service
The planning process begins with: Select one: a. brainstorming b. a company-wide meeting c. the development of operational goals d. the development of a mission statement e. communication of goals to the rest of the organization
the development of a mission statement
The first step in the change sequence is: Select one: a. awareness of change resistance b. initiation of change c. the realization that internal and external forces for change exist d. the monitoring of forces by organization managers e. modification of change to accommodate culture/people
the realization that internal and external forces for change exists
In the domain of ethical behavior, obedience is to: Select one: a. oneself b. laws prescribed by the legal system c. the organization d. enforceable norms and standards e. unenforceable norms and standards
unenforceable norms and standards
Which of these principles states that each employee is held accountable to only one supervisor? Select one: a. span of management b. unity of command c. the scalar principle d. division of labor e. work specialization
unity of command
Many organizations use suggestion boxes, open door policies, and surveys to facilitate: Select one: a. upward communication. b. reciprocal communication. c. downward communication. d. lateral communication. e. informal communication.
upward communication
Virtual teams: Select one: a. are described by all of these b. are composed of members who are geographically concentrated. c. use collaborative software. d. typically meet face-to-face at least once per month. e. use telecommuting software.
use collaborative software
The four types of normative strategies managers use when making ethical decisions are: Select one: a. utility, right for wrong, the golden rule, and common sense. b. utilitarian, individualism, moral rights, and justice. c. right from wrong, the golden rule, individualism, and rights and justice. d. moral majority, moral minority, common sense, and the golden rule. e. utilitarian, moral majority, moral minority, and the golden rule.
utilitarian, individualism, moral rights, and justice
The trend in recent years has been toward: Select one: a. narrower spans of management b. greater work specialization c. wider spans of management d. tall structure e. less delegation
wider spans of management