mgmt 3600 exam 3

________ leadership includes showing mutual trust and respect for subordinates and having a desire to look out for their welfare.

People-oriented

What is authentic leadership?

How well leaders are aware of, feel comfortable with, and act consistently with their values, personality, and self-concept.

________ is any behavior that attempts to alter someone's attitudes or behavior.

Influence

________ involves explicitly manipulating others' access to critical work issues for the purpose of changing their attitudes and/or behavior.

Information control

Which of the following is not a characteristic of shared leadership?

It calls for a competitive rather than a collaborative culture.

How is conflict dysfunctional?

It hurts workplace relationships and wastes energy that could be used for tasks.

Which of the following describes legitimate power?

It is agreed that people in certain roles can request certain behaviors of others.

Which of the following statements about emotional intelligence is true?

Leaders are able to recognize and change their own emotional state to suit the situation.

Which of the following is the most accurate definition of leadership?

Leadership is influencing, motivating, and enabling others to contribute toward the effectiveness and success of the organizations.

A person with a high BATNA would more likely to do which of the following?

Walk away from the negotiation.

________ leadership refers to how well leaders are aware of, feel comfortable with, and act consistently with their self-concepts.

Authentic

Which of the following does ingratiation include?

flattering a boss

Which of the following is a form of "soft" influence tactic?

ingratiation

According to the literature on organizational conflict, constructive conflict

is a positive application of conflict in organizations.

Effective leaders have a strong need for socialized power, meaning that they want power as a means to accomplish organizational objectives and similar good deeds. These leaders have

leadership motivation.

Implicit leadership theory states that people have ________, which are preconceived beliefs about effective leaders.

leadership prototypes

Sanco Systems uses performance-based reward systems across various departments to keep employees directed toward organizational goals. The management at Sanco Systems believes that these rewards might replace or reduce the need for task-oriented leadership. Which of the following leadership theories supports this action?

leadership substitutes

Which of the following interpersonal conflict management styles represents a purely win-win orientation?

problem solving

Managerial leadership assumes that the organization's objectives are

stable

The yielding conflict management style should be used if

the issue is much less important to you than to the other party.

Extreme forms of ________ include bullying, which involves explicit threats of punishment.

assertiveness

What are the three consequences of influence tactics?

commitment, compliance, and resistance

Path-goal theory argues that

effective leaders select the most appropriate behavior based on the situation.

Which of the following best describes relationship conflict?

The conflict episodes are viewed as personal attacks rather than attempts to resolve the problem.

What is an exploding offer?

applying time pressure to give the opponent a very short time to accept their offer

Referent power is typically associated with

charisma

Which of the following is a task-oriented leader behavior?

establishing challenging goals

Benny approached his supervisor at the plant, and asked if he could have the upcoming Wednesday off, if he promised to work the midnight shift for Alexi that Friday. Which influence tactic was Benny using?

exchange

In a team meeting, Jared tells a colleague "That is one of the stupidest ideas I have ever heard. Are you crazy?" This represents

relationship conflict.

A BATNA

represents the estimated cost of walking away from the relationship.

Which of these concepts discusses the tendency of employees to overestimate the leader's influence on organizational outcomes?

the romance of leadership

Leaders who create, communicate, and model a shared vision for the team are using the ________ perspective.

transformational leadership

Which leadership theory or perspective adopts the view that leaders are agents of change?

transformational leadership perspective

Studies have found that women, when compared to men, are evaluated negatively as leaders when they

use a directive style.

Many professionals display their educational diplomas and awards on office walls to remind visitors of their expertise. This is an example of

visibility

When doctors prominently display their diplomas and credentials on their office walls, they are using which power contingency?

visibility

Which of the following statements regarding organizational conflict is correct?

A moderate level of organizational conflict can be beneficial.

________ is the process in which one party perceives that its interests are being opposed or negatively affected by another party.

Conflict

Which of the following statements about countervailing power in organizational relationships is true?

Countervailing power is the weaker party's power to maintain the stronger party's continued participation in the exchange relationship.

Which of the following is an example of the influence tactic of forming coalitions?

Employees get together to show management that they collectively request that the company purchase new computer equipment.

What is the relationship between emotional intelligence and relationship conflicts?

Relationship conflict is less likely to occur when emotional intelligence is high.

________ are/is the goodwill and resulting resources shared among members in a social network.

Social capital

How do leadership prototypes develop?

Through socialization within families and society.

Having weak ties (i.e., being merely acquaintances) with people from diverse networks can be more valuable than having strong ties (i.e., having close friendships) with people in similar networks. Why is this so?

Weak ties are acquaintances who are usually different from us and therefore offer resources we do not possess.

Which of the following statements regarding negotiation is correct?

Women are more likely than men to accept offers just above their resistance point.

Which of the following leadership styles in path-goal theory is most closely associated with goal-setting and a positive self-fulfilling prophecy?

achievement-oriented

Organizational politics is more common when decisions are

based on complex and ambiguous rules.

Which of these refers to the degree and nature of interdependence between the power holder and others?

centrality

You have resolved a conflict with another department by offsetting your losses by equally valued gains. Which of the following conflict handling styles was used here?

compromising

The conflict process model shows that

conflict escalation is usually due to perceptions and emotions.

Shared leadership is more likely to occur in work units where the formal leader

delegates power to employees.

Employees in engineering and marketing often disagree with each other in how to achieve a target mainly because they have unique backgrounds, experiences, and training. The most apparent source of conflict here is

differentiation.

Which of the following leadership styles in path-goal theory is the same as task-oriented leadership?

directive

Which two leadership styles would path-goal theory prescribe for employees who are inexperienced and unskilled?

directive and supportive

Which approach to negotiations is commonly used when there is a single issue in dispute, such as an employee's raise?

distributive

When norms supporting psychological safety are present,

employees are more confident in disagreeing with the majority.

Organizational behavior research indicates that transformational leaders produce ________ followers, whereas charismatic leaders produce dependent followers.

empowered

Transformational leaders

energize and direct employees to a new vision.

Dev knows he is correct and needs a quick resolution to the conflict. He needs to use the ________ style.

forcing

People who have a win-lose orientation typically use which conflict-handlng style?

forcing

Which of the following conflict management styles may be necessary when it is apparent that the other party will take advantage of information sharing and other cooperative strategies?

forcing

Social networks exist everywhere because people

have a drive to bond.

Which of the following would be a predictor of political behavior in the workplace?

high Machiavellianism

Leaders are able to recognize and change their own emotional state to suit the situation.

implicit

Rearranging physical or reporting arrangements so employees across departments have more occasions to interact with one another is a basic method to

improve mutual understanding.

Which negotiating approach is common when multiple issues are at stake?

integrative

Effective leaders have strong moral principles, which are demonstrated through truthfulness and consistency of words with deeds demonstrating the attribute of

integrity

Using integrators is one strategy to reduce which structural source of conflict?

interdependence

If people in certain roles can request certain behaviors of others, then there is

legitimate power.

To transform an abstract vision into more specific operational behaviors and practices requires ________ leadership.

managerial

Effective managers should

minimize the relationship conflicts that exist in the organization.

A person who seeks compromise to resolve a conflict is likely to have

moderate assertiveness and moderate cooperativeness.

Consulting firms often attempt to convince clients that only they have the skills and knowledge the client needs. Which contingency of power is the consulting firm trying to increase?

nonsubstitutability

The strategy of developing a personal brand increases which power contingency?

nonsubstitutability

Which of the following refers to the availability of alternative sources of resources?

nonsubstitutability

Which of the following relates to task-oriented leadership?

providing feedback on work quality

Introducing clear rules for resource allocation is one way of

reducing organizational politics regarding that decision.

Employees also have ________ power over their bosses through their feedback and ratings in 360-degree feedback systems.

reward

Most labor strikes are due to which source of conflict?

scarce resources

Which perspective sees leadership as a role, rather than a position?

shared leadership

In social networks, the more people a person knows, the harder it is to form ________, which are close-knit relationships.

strong ties

According to the emerging view on organizational conflict, the two types of conflict are

task conflict and relationship conflict.

In organizational settings, power is defined as

the capacity to influence others.

People tend to feel an obligation to help others who have helped them. This subtle form of legitimate power is based on ________.

the norm of reciprocity

Charisma refers to

the personal traits that provide referent power over others.

Behaviors that employees willingly engage in based on their manager's legitimate power are within the

zone of indifference.