MGMT 365- Exam #1

Fear it will reduce employee productivity.

Why are some companies unsure about social networking?

bona fide occupational qualification

A local church hires only Christians as pastors. This is an example of _______________________.

leading indicator

A(n) ______________________ is an objective measure that accurately predicts future labor demand.

7 percent

According to the Department of Labor, employees with disabilities should make up what proportion of the workforce at companies that contract with the U.S. government?

quid pro quo harassment

Adam is the CEO of a company who forces his female secretary to perform sexual favors in exchange for increasing her salary. This is an example of ______________________.

Keep it informal

All of the following are positive steps to increase the utility of the selection interview EXCEPT

drug tests

All of the following personnel selection methods have a low generalizability EXCEPT ___________________.

Ask a younger staff member to share work advantages of social media with colleagues.

Although comfortable with social media, Millennials may offend older colleagues by using Facebook during their workday. How should Kate handle this?

External Sources

Because of the new location relative to the main campus, the organization will probably use which of the following sources of recruitment?

identifying the behaviors and results that distinguish effective performance from ineffective performance.

Job analysis aids the performance appraisal process by

perceptual

Job complexity, information processing, and equipment use are major elements of the __________________ approach to job design.

generalizability

Just as reliability is necessary but not sufficient for validity, validity is necessary but not sufficient for _______________________.

It increased from .10 to .25

Luz recently revised some questions in her company's personality inventory test to add the contextualizing term "at work." How did this revision affect the validity coefficient of these items?

a hostile working environment

Nariko complains that her male colleagues often make sexist jokes and consider her a less productive worker just because she is a woman. This is an example of _______________________.

Quality Control Analysis

Of the following, which will Megan identify as being the LEAST important type of skill for a Human Resource Manager to possess?

Age Discrimination in Employment Act of 1967

Which of the following acts never has a case for reverse discrimination?

It is the degree to which decision-making authority resides at the top of the organizational chart.

Which of the following best describes centralization?

It is the process of analyzing the tasks necessary for production of a product.

Which of the following best describes work-flow design?

Operations Focus

Which of the following categories for the Malcolm Baldrige National Quality Award Examination focuses on design, management, and improvement of work systems?

Banding

Which of the following concepts was advocated to minimize the adverse impact of testing?

Lack of sensitivity toward subtle differences in products or clients

Which of the following disadvantages is an organization with a functional structure most likely to face?

Outsourcing

Which of the following has been the most widespread means of eliminating a labor shortage?

It is a relatively inexpensive means of reaching many people within a specified geographic area who are currently looking for work.

Which of the following is an advantage of using local newspapers for advertising?

"Suppose you had an idea to change the service procedures, but your colleagues resisted. What would you do?"

Which of the following is an example of future-oriented situational interview items?

The Title VII of the Civil Rights Act of 1964

Which of the following is major legislation regulating equal employment opportunity in the United States and applies to organizations with 15 or more employees working 20 or more weeks a year that are involved in interstate commerce?

College and University placement offices

Which of the following is the LEAST appropriate source of recruiting for the vacant jobs?

The executive branch of the federal government consists of the president of the United States and the many regulatory agencies the president oversees.

Which of the following is true about the branches of the federal government?

Employees within larger sub-units experience reduced feelings of individual accountability.

Which of the following is true of sub-units within an organization?

Occupational Safety and Health Act (OSHA)

The main provision under the _________________ states that each employer has a general duty to furnish each employee a place of employment free from recognized hazards that cause or are likely to cause death or serious physical harm.

downsizing

The planned elimination of large numbers of personnel designed to enhance organizational effectiveness is called _____________________.

affirmative action

To eliminate discrimination in the workplace, many organizations have __________________ programs to increase minority representation.

Innovation and learning

When considering a balanced scorecard that depicts a company from a(n) __________________ perspective, the examples of critical business indicators include improving operating efficiency, launching new products, continuous improvement, and empowering the workforce.

Assessing and developing human resources

Which dimension of HRM practices measures employees' performance?

The Equal Employment Opportunity Commission

Which government commission monitors the hiring practices of organizations by analyzing their annual hiring reports?

Work Design

Which of the following HRM practices supporting high-performance work systems is associated with decentralized decision-making, reduced status distinctions, and information sharing?

The Vocational Rehabilitation Act of 1973

Which of the following acts encourages employers to actively recruit qualified individuals with disabilities and to allow them to become active members of the labor market?

It may result in employees wasting time.

Which of the following is true about the use of social networking tools within an organization?

Managers can request the HRIS to automatically prepare a personnel report.

Which of the following is true of a human resource information system (HRIS)?

Although companies may be attracted to offshoring because of potentially lower labor costs, reshoring is becoming more common.

Which of the following is true of emerging trends in the international market?

Generalizability of interviews is low.

Which of the following is true of interviews?

Cognitive ability tests have high generalizability.

Which of the following is true of the generalizability of several personal selection methods?

Reliability of physical ability tests is high.

Which of the following is true of the reliability of several personal selection methods?

Transitional matrices

Which of the following matrices show how people move in one year from one state (outside the organization) or job category to another state or job category?

Overtime

Which of the following options will help a company avoid an expected labor shortage?

Biographical information

Which of the following personnel selection methods has a high criterion-related validity and a low content validity?

Headhunters

Which of the following recruitment sources should the university avoid using to hire for its entry-level positions?

Newspaper advertising

Which of the following recruitment sources should the university use to fill its 200 positions?

Goal setting and strategic planning

Which of the following stages is critical, with the many options available to a planner differing widely in their expense, speed, effectiveness, amount of human suffering, and revocability?

HRM practices directly affect an employee's ability to satisfy customer needs.

Which of the following statements about HRM practices is true?

Realistic job previews by recruiters lower expectations and can help reduce future turnover in the workforce.

Which of the following statements is true about the recruiter's role in the recruitment process?

A surge in temporary employment often preceded a jump in permanent hiring.

Which of the following trends was often a leading indicator that the economy was expanding in the United States with regard to temporary and permanent employees?

Situational

Which of the following types of interviews have been shown to have the highest predictive validity?

Contract with vendors to provide employee services, such as food service, transportation, or relocation service.

Which of the following will Megan find is NOT a core/essential task of a Human Resource Manager?

Personnel and Human Resources

Which of the following will Megan identify as being the most important type of knowledge for a Human Resource Manager to possess?

Using multiple interviewers removes biases that a single person might make in choosing an employee.

Why is it important for Holmes NOT to be the only person interviewing job candidates?

Utility

________________ is the degree to which the information provided by selection methods enhances the bottom-line effectiveness of the organization.

Situational

_________________ interview items have been shown to have high predictive validity.

Ergonomics

_________________ is concerned with examining the interface between individuals' physiological characteristics and the physical work environment.

Reasonable accommodation

___________________ places a special obligation on an employer to affirmatively do something to suit an individual's disability or religion.

Reliability

____________________ is the consistency of a performance measure.

Departmentalization

____________________ is the degree to which work units are grouped based on functional similarity or similarity of work flow.

Intangible

_____________________ assets include human capital, customer capital, social capital, and intellectual capital.

Self-Awareness

_____________________ is the knowledge of one's strengths and weaknesses.

helps conduct workforce analytics.

An HR dashboard of a company

less distance between themselves and others in the unit.

When compared to employees in larger sub-units, those in smaller sub-units experience

low levels of centralization.

Divisional structures are characterized by

referral

Alvin gets an interview call from an organization for the position of an assistant manager. Alvin's friend, working in the same organization recommended him for the job. Alvin is an example of a(n) ______________________.

Develop formal policy on social networking.

As HR regional manager, what should Jack do about Kate's concerns?

Statistical

Based on its historic trends of demand for labor, a company determines the supply and demand of its human resources to predict areas of the organization that will experience shortages or surpluses. Which of the following methods of forecasting is being used here?

Private employment agencies

Because the university is concerned with cost, it should NOT consider which of the following sources of recruitment that might be expensive?

increase reshoring of jobs back to the United States.

Concerns about the level of service customers receive from overseas operations are likely to

due process policy

Danhot Inc., a manufacturer of heat exchangers, has adopted a ___________________. As a consequence, Malcolm, a previous employee of Danhot Inc., is able to appeal against Danhot's decision to terminate him.

motivational

Decision-making autonomy, task significance, and interdependence characterize the __________________ approach to job design.

reasonable accommodation

Due to a recent spike in crimes against women in Newtown, Bloom Inc. has decided to allow its female employees in Newtown to choose not to work the night shifts. This is an example of _______________________.

are involved in their work and their commitment to the company

Employee engagement is the degree to which employees

managing the human resource environment.

Ensuring that HRM practices comply with federal, state, and local laws is part of

Performance Management

Feedback and coaching are part of the ___________________ function of an HR department.

Overtime

Genco Inc. has completed forecasting human resource requirements and has determined that there will be a labor shortage in the future. Which of the following options can Genco Inc. use to avoid the expected labor shortage?

Discuss complaints with her staff.

How should Kate address sales reps' complaints?

disparate treatment.

If two people with the same qualifications apply for a job and the employer chooses one based on his or her race, the individual not hired is a victim of

personnel forecasting

In ____________________, the HR manager attempts to determine the supply of and demand for various types of human resources to predict areas within the organization where there will be future labor shortages or surpluses.

helps in the resolution of conflict between sub-units.

In an organization that has a functional structure, a centralized decision-making mechanism

a liftout

In the war for talent, some employers who try to entice one new employee from a competitor will often try to leverage that one person to try to entice even more people away. This practice of trying to recruit a whole team of people is referred to as _____________________.

equipment

Organizations focus on facilities and systems during the ___________________ stage in a work-unit activity analysis.

Fourteenth Amendment of the U.S. Constitution

Passed immediately after the Civil War, the _____________________ originally applied only to discrimination against blacks.

performance appraisal

Providing a written justification for why an employee who has performed ineffectively should be disciplined is a part of _________________.

Relationship Management

Providing customer service to organizational stakeholders is an example behavior of _____________________.

adjustment

Qualities such as being emotionally stable, nondepressed, secure, and content are examples of the ______________________ dimension of personality.

disparate treatment

Robert, a Caucasian candidate, and Santiago, a Hispanic candidate, have similar educational qualifications and work profiles. They apply for the post of security guard at a private firm. Robert is hired but Santiago is not. There are two positions, and the company is looking for other candidates to fill the remaining vacant position. This is an example of ___________________________.

reveal how the candidate is likely to do when confronted with a certain hypothetical situation in the future.

Situational interview items have been shown to _________________.

Socializing with co-workers

Social networking has become the electronic substitute for ____________________.

job characteristics

The Position Analysis Questionnaire (PAQ) contains 194 items that represent work behaviors, work conditions, and _________________________.

Legislative

The ______________________ branch of the federal government consists of the House of Representatives and the Senate.

Plan, direct, and coordinate human resource management activities of an organization and maintain functions such as employee compensation, recruitment, etc.

The general function of the job of Human Resource Manager is to