Mgmt 371 Ch 12 Pt 1

Discount retailers like Michael's rely on economies of scale. They use ____ technology. A. large-batch B. unit C. continuous-process D. transformation E. small-batch

a

Not long ago, there was no such thing as a dot-com company, but because of rapid technological evolution, many dot-com companies have been created, have been briefly successful, and have failed in a relatively short period. Those that have remained have had to be responsive to changes in their ever-changing external environments. As a rule, you would expect dot-com companies to have a(n) ____ design. A. organic B. System 1 C. hybrid D. matrix E. mechanistic

a

Organization ____ refers to the manner in which an organization's structural components are arranged to manage the total organization. A. design B. structure C. development D. behavior E. management

a

Speedo operates in a fairly stable environment, Burns and Stalker would agree that the ____ design would be best for Speedo. A. mechanistic B. organic C. matrix D. System 3 E. hybrid

a

Woodward found that successful firms employing small-batch and continuous-process technologies are similar to which of the following organization designs? A. System 1 B. System 4 C. Matrix design D. Mechanistic design E. Bureaucracy

b

As described by Burns and Stalker, mechanistic organizations are most like A. bureaucracies. B. organizational networks. C. System 4 organizations. D. matrix organizations. E. hybrid organizations.

a

As it was developed by Burns and Stalker, the ____ design is most like System 4. A. conglomerate B. organic C. matrix D. hybrid E. functional

b

Automakers build prototype vehicles first. This requires ____ technology. A. large-batch B. continuous-process C. standardized D. small-batch E. Mass production

d

According to Woodward's findings relative to technology and organization design, the most successful mass-production firms adopt a(n) A. free-form design. B. System 4 design. C. organic structure. D. matrix structure. E. bureaucratic structure.

e

The best-known and most important behavioral approach to organization design is A. Weber's bureaucracy. B. the divisional form. C. Woodward's simple structure. D. Likert's System 4. E. the linking pin approach.

d

The Siemens sectors are industry, energy, healthcare, and infrastructure and cities, which all require strong engineering. Siemens uses related diversification. The divisions are A. integrated. B. relatively stable. C. mechanistic. D. differentiated. E. autonomous.

a

To be successful, Glamour magazine must respond to the latest fads and inform their readers of upcoming trends in fashion. This need for flexibility indicates that a(n) ____ design is appropriate. A. organic B. System 1 C. hybrid D. matrix E. mechanistic

a

Volkswagen makes automobiles. It uses ____ technology. A. large-batch B. continuous-process C. unit D. System 4 E. mass-customization

a

Which of the following is NOT a factor in the situational view of organization design? A. Control B. Size C. Technology D. The environment E. Organizational life cycle

a

Staples print shop prints whatever the customer requests. What class of technology does it use? A. Downsized B. Unit production C. Mass production D. Continuous process E. Decentralized

b

The behavioral model paralleled the emergence of A. the classical management school. B. the human relations movement. C. quantitative management theory. D. the development of contingency theory. E. the development of systems theory.

b

Which of the following is NOT a characteristic of organic organizations? A. Open communication B. High level of specialization C. Low level of standardization D. Cooperation E. Unstable external environment

b

Which of the following statements does NOT describe a shortcoming of bureaucratic organizations? A. With bureaucratic organizations, social processes are ignored. B. Organizational efficiency is reduced in a bureaucratic organization. C. There is extensive use of division of labor in a bureaucratic organization. D. With bureaucratic organizations, assumptions about employee loyalty are unrealistic. E. Bureaucratic organizations tend to be rigid and inflexible.

b

Which of the following statements is NOT an accurate reflection of the relationship between organizations and organization design? A. Organization design is used to manage the total organization. B. Once an organization is designed, the organization changes little. C. Organization design for large organizations is extremely complex compared to that for smaller organizations. D. Organization design is the overall pattern of the structural components that make up an organization. E. Organization design is influenced by many of the same factors that influence an organization's structure.

b

Facebook creates social networks. It uses ____ technology. A. large-batch B. unit C. continuous-process D. transformation E. small-batch

c

Google creates web search results. It uses ____ technology. A. large-batch B. unit C. continuous-process D. transformation E. small-batch

c

Lawrence and Lorsch used what two primary dimensions to characterize organizations? A. Dimension and flexibility B. Stability and uncertainty C. Integration and differentiation D. Autonomy and responsibility E. Organic and mechanistic

c

System 1 organization is most like A. a matrix design. B. an organic design. C. a formal bureaucracy. D. a hybrid design. E. a dictatorship.

c

Which of the following BEST describes the situational view of organization design? A. The appropriate organization design should be based on the behaviorist perspective. B. The appropriate organization design uses the bureaucratic model. C. The appropriate organization design depends on the circumstances. D. The appropriate organization design is similar to System 4. E. The appropriate organization design uses the hybrid approach.

c

Which of the following industries uses large-batch technology? A. The diamond industry B. Fashion designers C. Furniture manufacturers D. Builders of sports arenas E. All of these choices

c

Which of the following is NOT a process characterized by Likert? A. Leadership B. Decision making C. Planning D. Controlling E. Communication

c

Which of the following statements about Likert's approach is FALSE? A. It holds that the bureaucratic model has numerous drawbacks. B. It advocates a System 4 design. C. It is flexible and varies from one manager to another. D. It characterizes eight processes. E. It paralleled the human relations school of management.

c

Which of the following statements comparing System 4 and Weber's bureaucracy is MOST accurate? A. Both neglect the goal of organizational efficiency. B. Both tend to be flexible and fluid. C. Both are universal approaches to organization design. D. Both developed from the classical school of management thought. E. Both support design based on the current environment.

c

he two universal approaches to organization design that represent the foundation of what we know about organization design are A. classical and scientific. B. administrative and classical. C. bureaucratic and behavioral. D. bureaucratic and scientific. E. behavioral and administrative.

c

A small-town police force has six patrol officers, two radio dispatch operators, two supervisors, and one police chief. At any time, three patrol officers, one radio operator, and one supervisor are on duty. The police chief works from 8 a.m. to 5 p.m. Because of the size of the organization, a patrol officer can expect to deal with cases of vandalism, car theft, shoplifting, assault and battery, domestic disputes, broken traffic signals, and auto wrecks during a typical shift. Which of the following statements describes a problem that occurs because the police force does not use a bureaucratic organization design? A. Its organization is rigid and inflexible. B. Appropriate social distances are maintained. C. Assumptions about employee loyalty are unrealistic. D. Its organizational efficiency is much less than it could be. E. Officers must work in a dynamic environment.

d

In a bureaucracy, rules, division of labor, and hierarchies of authority A. affect goal setting. B. restrict the flow of information. C. increase the number of lateral relationships. D. improve organizational efficiency. E. reduce the need to process information.

d

In a stable environment organizations tend to be A. bureaucratic. B. mechanistic. C. System 1. D. differentiated E. All of these choices

d

Starbucks assembles and serves coffee and snacks. They use ____ technology. A. large-batch B. continuous-process C. standardized D. unit or small-batch E. mass-production

d

The technology that is most effective with a System 4 design is ____ technology. A. small-batch B. large-batch C. continuous-process D. both small-batch and continuous-process E. both large-batch and continuous-process

d

Weber's guidelines for bureaucratic design include A. functional departmentalization. B. a contingency approach to management. C. a human relations approach to management. D. a clear chain of command. E. All of these choices

d

When Kellogg's makes cereal and cereal bars, it uses ____ technology. A. continuous-process B. unit C. specialization D. large-batch E. niche

d

Which of the following statements does NOT describe a characteristic of Weber's bureaucracy? A. It tends to be rigid and inflexible. B. It works better in stable environments. C. It was the starting point for later organization design research. D. It created labor unions. E. It stated employees should be protected from arbitrary dismissal.

d

With ____ technology, products are produced in small quantities and made to customers' specifications. A. large-batch B. continuous-process C. standardized D. unit E. mass-production

d

___ are internal organizational factors that can influence the organization design selection. A. Organization size and the organizational environment B. Slack resources and technology employed C. Technology employed and the organizational environment D. Organization size and the technology employed E. Slack resources and size

d

weber viewed the bureaucratic form of organization as all of the following EXCEPT A. logical. B. rational. C. efficient. D. personal. E. the one best way.

d

Employees at Blackrock had a mustache growing contest. It cost $20 to enter and $20 to be a judge. After a month the winner was announced and the money donated to the winner's choice of charity. Which bureaucratic characteristic does this violate? A. Too many rules B. No specialization of labor C. No clear chain of command D. A narrow span of management E. An appropriate social distance between supervisor and subordinate

e

Employees at Recordings for the Blind and Dyslexic met at a minor league baseball game to do an offsite meeting and enjoy a relaxed, friendly environment Which bureaucratic characteristic does this violate? A. Too many rules B. No specialization of labor C. No clear chain of command D. A narrow span of management E. An appropriate social distance between supervisor and subordinate

e

Kansas State University operates in a relatively stable environment. According to the work of Burns and Stalker, which form of organization design is most appropriate for the university? A. Organic B. System 4 C. Hybrid D. Matrix E. Mechanistic

e

System 4 design emphasizes A. open and extensive interaction processes. B. supportive relationships. C. group decision making. D. high-performance goals. E. All of these choices

e

Which of the following exemplifies the definition of technology in the text? A. Converting iron ore into steel B. Creating a work of art from paint and canvas C. Creating a website for a business start up D. Transforming lumber into fine furniture E. All of these choices

e