MGMT 380 test 3
False
The results of replacement tables used for filling a firm's key leadership positions are reviewed by senior leaders on a monthly basis.
Life
"In general, I am satisfied with my life and where it is going" is concerned with ________ satisfaction.
The what & The how
A sales manager conducts a performance appraisal for a salesperson. Classify the questions under the corresponding components of the performance appraisal system.
Take longer to be promoted
All else being equal, people with higher levels of achievement orientation are likely to do all of the following except which?
1. Leaders provide low, moderate, or high-performance and potential ratings for each of their direct reports 2. The ratings provided by leaders for their followers are used to indicate where the followers currently stand in the 9-box matrix 3. Calibration meetings are held to standardize ratings across leaders with similar groups of followers
Arrange the steps of the systematic process used in large organizations for collecting potential and readiness information about followers in the correct order of occurrence.
performance
Behaviors directed toward the organization's mission or goals or the products and services resulting from those behaviors concerns _____.
extinction
Behaviors that are not rewarded may eventually be eliminated through the process of __________.
The how
Concerns evaluations of followers' work related behaviors during the designated time period
Planning
Developing a thorough understanding of the team's or organization's goals, the role followers need to play in goal accomplishment, the context in which followers operate, and the behaviors they need to exhibit for the team to be successful
The what
Evaluates the performance of followers against the goals outlined during the planning phase of the performance management cycle
- Someone in a leadership position retiring or leaving to join another firm causes top management to make a replacement decision with an internal promotion or outside hire - It is usually episodic and informal
Identify the true statements about succession planning in small companies.
- 9-box matrices are used to evaluate the performance and potential of followers -The performance and potential of followers are usually evaluated once per year
Identify the true statements about the process used in large organizations for collecting potential and readiness information about followers.
Readiness
In the context of an organization, an evaluation of a follower's immediate promotability is known as _________.
meaning
In the context of the fundamental needs that drive employees as described by Daniel Pink, ______ is the notion of doing something that matters, having an impact, and being part of something bigger than oneself.
team or balanced scorecard
Most teams and organizations have a set of goals or key performance indicators that they use to define winning, and progress against these goals is usually published in the form of a(n) ________ or _______ _______
Higher employee engagement drivers higher customer satisfaction
One of the reasons employee engagement has become so popular over the years is the engagement-shareholder value chain, in which it is believed that _______.
engaged and actively engaged followers should ultimately generate higher shareholder returns
One of the reasons employee engagement has become so popular over the years is the engagement-shareholder value chain. Organizations with higher percentages of _______.
Dunning-Kruger effect
People systematically overestimate their own performance in areas where they lack competence and readily dismiss any information to the contrary. This is referred to as the _________.
Evaluating
Providing some type of summary feedback on job performance to followers
True
Research shows that certain personality traits, intelligence, and 360-degree feedback ratings are more accurate, less biased, and better predict candidates' effectiveness in new roles than a leader's judgement in an organization.
The Golem effect
Sam's team has failed to successfully complete assigned tasks three months in a row. Sam's belief that it will probably fail yet again is an example of which?
talent hoarding
Some followers in an organization are such high performers that leaders are loath to let them go or let others know about their exceptional performance. This is referred to as _________ ______.
True
Team or organization effectiveness measures all suffer from some degree of criterion contamination.
Follower performance levels and the strength of the leader-follower relationship
The Potter and Rosenbach Follwership Model is based upon which of the following?
interactional
The degree to which people are given information about different reward procedures and are treated with dignity and respect is ______ justice.
Hierarchy
The finding that in general, people with longer tenure or in higher positions tend to have higher global and facet satisfaction ratings than those newer to or lower in the organization refers to the ______ effect.
-Was the salesperson willing to put in extra hours as needed? -Did the salesperson get along with co-workers and help others? -Did the salesperson come in on time?
The how
-Was the salesperson willing to put in extra hours as needed? -Did the salesperson come in on time? -Did the salesperson get along with co-workers and help others?
The how
Low influence
Which of the following best describes an unempowered employee?
Role conflict
______ _____ occurs when leaders and followers are given incompatible goals to accomplish.
Motivators
According to Herzberg, the factors that lead to satisfaction at work are called ___________.
- They usually confuse activity with productivity -They can often be found in sales or public relations
According to Potter and Rosenbach followership model, identify the true statements about politicians who delight in playing the game and are good positions that require lots of interaction with others.
work closely with their leaders to identify and work out solutions
According to the Potter and Rosenbach followership model, a typical characteristic of partners in an organizational context is that they ______________.
- They play games, start rumors, and get little done but take credit for others' work -They jockey to be seen as indispensable to their leaders
According to the Potter and Rosenbach followership model, identify the characteristics of politicians who are manipulative and selfish and have unhealthy needs to be center of attention.
- They rarely seek out their leaders' perspectives and generally wait for direction -They work best in jobs where they can be left alone to do their thing
According to the Potter and Rosenbach followership model, which of the following are typical characteristics of contributors in an organizational context?
- They are loyal and sensitive to interpersonal dynamics - They re capable of giving leaders good insights into other team members
According to the Potter and Rosenbach followership model, which of the following are typical characteristics of politicians in an organizational context?
- They do what they are told, follow the rules, and are low-to-medium performers -They tend to remain with their organizations for long periods
According to the Potter and Rosenbach followership model, which of the following are typical characteristics of subordinates in an organizational context?
- They often get to attend customized leadership training programs -They are sent on ex-pat or other plum assignments -They are sent back to school to obtain MBAs or other advanced degrees
Firms often use the results of 9-box matrices and replacement tables to identify people to send to high-potential programs. Identify the true statements about people who are identified as high-potential + high performance types.
- They tend to put in the hours necessary to complete assigned tasks - They tend to be more committed to team and organizational success than others
Identify the typical features of fully engaged followers in an organization.
express confidence in her subordinates' ability to successfully accomplish their tasks.
If Eleanor wants the Pygmalion effect to occur, she should
False
If an employee satisfaction survey reveals that employees are unhappy, it is usually best for leaders to conceal the results from followers.
- It includes organizational goals involving customers, marketing, sales, finance, operations, human resources, and the like - It usually defines how the organization as a whole defines winning
In the context of an organization, identify the true statements about balanced scorecard in comparison with a team scorecard.
-Learning _Stress -Motivation
In the context of follower motivation, identify the macro psychological components that underlie empowerment.
leadership potential
In the context of tackling the leadership talent shortfall in an organization, a follower's capacity to advance one or more levels within his or her organization is known as ________ _________.
Autonomy
In the context of teh fundamental needs that drive employees as described by Daniel Pink, ______ is concerned primarily with making choices: Do followers have the freedom to work on things they find interesting, or are they given the latitude to get things done in ways that make sense to them?
mastery
In the context of the fundamental needs that drive employees as described by Daniel Pink, ___________ is concerned with helping followers develop those skills that will enable them to perform at higher levels.
False
In the context of the relationship between satisfaction and performance, satisfied, or happy, workers in an organization are always the most productive ones.
$5,000-$400,000
Leaders should not take job satisfaction among followers lightly because the direct costs of replacing a first-line supervisor or an executive ranges from
Procedural justice
The process by which rewards or punishments are administered refers to which type of justice?
True
The results of various employee engagement surveys indicate leaders have a lot of work to do, as two-thirds of all U.S. workers are either not fully engaged or actively disengaged at work
goal setting
The text defines ______ ______ as setting clear performance targets and then helping followers to create systematic plans to achieve them.
role ambiguity
The text defines job satisfaction that is a result of leaders or followers are unclear about what they need to do and how they should do it is called _____ _____.
- How did the salesperson do against his or her sales goals? -How many applications did the salesperson develop? -What was the salesperson's overall customer satisfaction ratings?
The what
-How did the salesperson do against his or her sales goals? - How many applications did the salesperson develop? -What was the salesperson's overall customer satisfaction ratings?
The what
Monitoring
Tracking follower performance, sharing feedback on goal progress, providing needed resources and coaching, and the like
The results are likely to change from one year to the next
Using 360-degree feedback and what and how ratings to evaluate job performance
The results are unlikely to change much over time
Using measures of relevant experience, personality, and intelligence to identify followers' potential
- It runs counter to the concepts of employee autonomy, empowerment, engagement, and creativity. -People do not like the intrusive nature of electronic performance monitoring and being pushed to the limit at work
What are drawbacks of electronic performance monitoring in an organizational context?
Identifying and developing followers who have the most potential to be effective leaders
What is the best way to tackle the leadership talent shortfall in an organization?
identify those leadership roles most critical to strategy execution
When using replacement tables for filling key leadership positions, companies first _________.
declining costs
Which of the following is not likely to result in dysfunctional turnover?
Subordinate
Which of the following is not one of the follower types in the Curphy and Roellig Followership Model?
Achievement orientation
Which theory refers to the idea that an individual's tendency to exert effort toward task accomplishment depends in part on the strength of her motivation to achieve success?
Slacker
Which type of follower in the Curphy and Roellig Followership Model can be described as working to live rather than living to work?
Distributive justice
Which type of justice concerns followers' perceptions of whether the level of reward or punishment is commensurate with an individual's performance or infraction?
It provides more control and helps take time-wasting behavior out of the workplace
Why do organizations like electronic performance monitoring?
- To accelerate their ability to assume greater leadership responsibilities - To plug the Ready-now gap for critical leadership positions
Why do organizations often use the results of 9-box matrices and replacement tables to identify people to send to high-potential programs?
employee engagement
______ ______ pertains to followers' attitudes about their organization and their work activities.
Succession planning
________ is the process most organizations use to make leadership potential and readiness decisions about followers.
Punishment
________ refers to the administration of an aversive stimulus or the withdrawal of something desirable, each of which decreases the likelihood that a particular behavior will be repeated.
Needs
__________ refer to internal states of tension or arousal, or uncomfortable states of deficiency people are motivated to change.
