MGMT 391 Exam 2

Identify three traits of a collectivistic culture.

Family bonds are highly influential Draw sharp distinctions between groups self identity is shaped by group memberships

All of the following symptoms of groupthink except

the illusion of vulnerability

Hardball tactics should not be used because

the negotiation is likely not to be the last time you will interact with the other party

Which of the following statements about emotions is NOT correct?

Individuals feeling positive emotions are more realistic in their evaluation of the environment.

Which of the following statements is incorrect?

According to the job demands-resources model, you can manage stress by decreasing demands only.

Adi has accepted a new position in human resources. HIs first task will be to create a new selection process. He knows the culture at his organization is one that has a high power distance and tends to avoid risk. What strategy would be best for Adi to take when creating the new selection tool?

Adi should create standardized procedures with explicit employment contracts for all new hires

In which stage of group evolution does the group dissolve once the goal has been achieved or alternatively, it dissolves through situations such as organizational restructuring?

Adjourning

Select all the reasons why an organization may not want to use personality testing for employee selection?

Applicants may fake their responses on personality tests. Applicants may not have an accurate view of their personalities. Personality only predicts a small percentage of the variation in job performance.

Gustavo has just taken a job overseas and wants to ensure he is successful. What advice would you give Gustavo?

Be open to new experiences and ways of doing things. Learn the local language. Be proactive in developing relationships with others.

Of the ten team roles, which three are considered social-oriented roles?

Calibrator Communicator Cooperator

Maria's team was tasked with creating solutions to a recent organizational problem. Maria should consider which of the following factors to increase creativity in her team?

Challenge her team and let them decide how to achieve goals. Bring in new team members to stimulate new ideas. Incorporate creative behavior into the performance appraisal process.

Which factors determine how ethical we will behave?

Company culture Economic value orientation Self enhancement bias

Which of the following statements is correct about stress in the workplace?

Creating trust within an organization can increase employee self esteem which reduce stress. Allowing employees the option to telecommute reduces work life conflict. Giving employees control in how they interact with customers can reduce the effects of emotional labor.

Which activities are considered counterproductive work behaviors?

Damaging equipment so it needs to be replaced sooner. Spreading rumors about a coworker. Leaving work early to avoid a boring meeting.

Which three employees are demonstrating task-oriented roles?

Devan summarizes the team's findings into a report for the board of directors. Meggie creates a timeline for completing the company catalog. Jorge trains new team members who are unfamiliar with the company's software.

To what does SAS Institute Inc. attribute its success?

Eliminating equipment, policies, and rules that create barriers to productivity. Providing employees a stimulating environment. Giving employees the opportunity to test new ideas.

Which of the following statements are correct about emotional labor?

Emotional labor is common in service industries. It can have lasting negative health effect when employees behave in a way that is in contrast with their beliefs. Providing employees with breaks and more autonomy may lessen the impact of surface acting.

Which statements are correct about organizational citizenship behaviors?

Employees that are treated fairly are more likely to engage in OCBs. Agreeable employees engage in more OCBs. OCBs do not depend on one's general mental ability.

Which statements regarding absenteeism are correct?

Employees who tend to feel guilty will continue to show up to work even when unhappy. Health-related absenteeism is costly to the company.

During the first meeting of the audit committee, the team members introduced themselves and gave a brief description of their role at the company. Which stage of Bruce Tuckman's model of group evolution does this represent?

Forming

What is NOT considered a barrier to being an effective team?

Having a clear starting point

There are many factors that contribute to positive work attitudes. Which of the following is NOT one of those factors?

Higher company contextualizing

What are three potential organizational benefits related to a workforce based on diversity and inclusion?

Higher company performance Lower litigation expenses Higher stock prices

The Meyer-Briggs Type Indicator would be useful to indicate which of these?

Identifying working preferences within a team

Select all of the reasons why it is important to understand the role of individual values for organizational behavior?

Individual values determine the decision to pursue certain careers. Individual values determine whether an employee is committed to their organization. Individual values determine whether an applicant will apply to work at certain organizations.

Which two scenarios depict intrapersonal conflict?

Kendrik isn't sure if the report he created is correct and doesn't know who to ask if it is. Meghan was told to find an advertising agency but wasn't given a budget and isn't sure if the more expensive agency is the right one to choose.

What are common mistakes in negotiating?

Letting your ego get in the way. Getting overly emotional.

What are some potential causes of conflict?

Limited resources Organizational structure

What is NOT a fundamental factor that affects group cohesion?

Location

Which of these employees is experiencing the glass ceiling?

Margo has worked at the wealth management firm for 12 years but has never advanced beyond the assistant level. She interviewed for higher-level positions but realizes now that those have all gone to male colleagues.

In which stage of group evolution do team members define their goals?

Norming

Which root cause of conflict might predict conflict when two departments report the same executive ?

Organizational structure

Which of the following statements is correct about work around the world?

Over fifty percent of Americans who work over 50 hours a week do not use their vacation

The fifteen members of the sustainability committee have been working together for more than a year. While it took some time for them to determine their goals, the group is now getting work done and making sure that the processes they are using are efficient and cost-effective. Griffin, the leader of the committee, is now able to take on a coaching role with team members. Which stage of group evolution does this represent?

Performing

What are three practices Salesforce uses to incorporate equality and inclusion in their workforce?

Relies on Employee Resource Groups for feedback. Collects data to analyze the status quo. Identifies areas for improvement.

Which of the following statements about emotions is correct?

Research suggests high levels of emotional intelligence leads to higher life satisfaction. Research on emotional contagion suggests that emotions are especially salient in teams and thus teams can exhibit emotional contagion just as individuals can. According to Affective Events Theory, the six emotions of anger fear, joy, love, sadness and surprise inspire actions that can benefit or harm others.

There are many individual approaches to managing work stress. Which of the following was NOT one of the strategies highlighted in the textbook?

Staying up late to get work done so it does not pile up.

During the first three meetings of the building design committee, none of the employees expressed an opinion. However at the fourth meeting, Adam and Nicole started arguing over how much space was needed for the lunch room. What phase of group evolution has the committee entered?

Storming

What is NOT a consideration when looking to build an effective team?

Team task

Which of the following statement is NOT correct about telecommuting?

Telecommuting can lead to lower stress for all employees.

Which of the following statements is NOT true about the impact of person-organization fit on employee and organizational outcomes?

The less a person fits their organization the more likely they are to be strong performers

Which of the following statements is incorrect about those with a proactive personality?

They experience less team conflict

How does Nasa prepare astronauts to deal with stress?

Trained to self correct. Provided with some physical privacy. Trained to suppress emotions.

Why is it difficult to change people's stereotypes?

We behave as if an established stereotype is accurate, which leads to reactive behavior in others that confirms the stereotype. When we see things that go against our stereotypes we create subcategories. We have a natural tendency to categorize the information around us to make it easier to make sense of the environment. We will often discount information that goes against our stereotypes.

Kate works with Kurt who often complains and criticizes others on his team. What advice would you give Kate so she can work with Kurt more effectively.

When Kurt complains, Kate should empower him to come up with solutions. When Kurt complains, Kate should ask for specific examples of the problem. Kate should limit the time she spends with Kurt.

Which of the following statements is correct about job performance?

When employees are treated well, they reciprocate with higher job performance. Intelligence level is the most predictive factor of job performance. Stress that occurs outside of work impacts job performance.

When might using avoidance as a conflict handling style become a problem?

When there is an important issue

Median earnings of women who worked full-time in 2017 was 82% of men who also worked full-time. Select all of the potential explanations for this discrepancy.

Women experience more gender-based discrimination. Men tend to have a higher starting salaries. Women are less likely to initiate negotiations. Men prefer jobs with more power and challenge.

What are two characteristics of work-life conflict?

Work-life conflict is related to lower job and life satisfaction. Work-life conflict has increased over time due to the use of technology.

Making concessions is

a demonstration of cooperativeness

During the presentation phase of negotiation, you should

assemble the information you've gathered

Which traits are included in the "big five" personality traits?

conscientiousness agreeableness extraversion neuroticism openness

Which of the following is NOT an outcome of stress?

high resilience

SAS Institute Inc. shows its support for a positive work-life balance through the motto

if you are working for more than eight hours, you are just adding bugs

Conflict can have positive outcomes one of which is

increased participation and creativity

Research shows that as employees age they more likely exhibit the following positive workplace behaviors EXCEPT

less conscientiousness

Fault lines in teams may create all of the following outcomes EXCEPT

more team cohesiveness

William was recently promoted, but until his previous role is filled he is doing both jobs. He is working over 70 hours a week and has not received any training for his new role. He is feeling overwhelmed as the promotion has caused him to put his work before his family. In this scenario, what factors are being most impacted by Williams job situation?

stress and work life balance

All of the following are ways to increase and maintain diversity in the workplace EXCEPT

use a employee referral program

Which of the following statements is accurate about work attitudes?

work attitudes are more strongly correlated with organizational citizenship behaviors than performance