MGMT 405 - Week 1: Ch 1

________ is a change facing managers today that yields increased accountability.

Increased emphasis on organizational and managerial ethics

Zane​ says: ". . .​ I'm a​ long-term guy, I look at the opportunities that present themselves not in a​ 60-day or​ 6-month opportunity, but in a​ 6-year or​ 20-year opportunity." One of the ways he does this is by supplying bicycles to companies such as American​ Express, which give the bikes as rewards to customers. Which managerial skill does this example​ illustrate? A. Technical B. Innovation C. Interpersonal D. Functional E. Dissemination

Innovation

________ means exploring new territory, taking risks, and doing things differently.

Innovation

According to Mike​ Paddock, CH2MHill's Senior Project​ Manager, it is more difficult to manage remotely with electronic communications. Which managerial skill is Paddock concerned​ about? A. Interpersonal B. Technical C. Gamification D. Conceptual E. Measurement

Interpersonal

________ includes setting goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate activities.

Planning

_________ is a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies.

Sustainability

A ________ is someone at the lowest level of management who manages the work of nonmanagerial employees.

first-line manager

Interpersonal skills involve ________.

the ability to work well with other people individually and in a group

A ________ is someone at or near the upper levels of the organization structure who is responsible for making organization-wide decisions and establishing the goals and plans that affect the entire organization.

top manager

The ________ is the reality that management is needed in all types and sizes of organizations, at all organizational levels, in all organizational areas, and in organizations no matter where located.

universality of management

________ is doing the right things, or doing those work activities that will result in achieving goals.

Effectiveness

How many hours does everyone have available to them in one​ week? A. 168 B. 84 C. 120 D. 40

168

Paddock​ says: "You want to​ communicate, you talk to a person . . . . nonverbal communication is so​ important, and I think​ it's one of the skills that needs to be reinforced more and more in this electronic​ age." Which managerial skill does this​ illustrate? A. Communication B. Functional C. Interpersonal D. Technical E. Dissemination

Communication

Mike Paddock says about electronic​ communications, "social and electronic media​ don't capture the emotion of their​ [users'] moods, or misleads the emotions and the moods in that​ communication." As a​ manager, Paddock is considering which aspect of what a manager​ does? A. Controlling B. Commanding C. Organizing D. Communications E. Planning

Communications

________ are roles that revolve around making choices.

Decisional roles

Which statement BEST explains how managerial job performance should be​ evaluated? A. Effectiveness describes how managers are able to get their employees to work more effectively. B. Effectiveness and efficiency go hand in​ hand, and a good manager accomplishes both. C. Effectiveness is a measure defined by the​ manager's ability to get the most output from the least amount of input or resources. D. Effectiveness is a true and valid measure of a​ manager's abilities and job performance. E. Efficiency is the best way to measure hourly managerial employee activities.

Effectiveness and efficiency go hand in​ hand, and a good manager accomplishes both.

________ involves arranging and structuring work to accomplish the organization's goals.

Organizing

According to​ Zane, it was difficult for him to empower his employees and not​ micromanage; however, he realized that being responsive to his​ employees' needslong dash—allowing them to work independentlylong dash—made them happier and more responsive to customers. Which managerial skill does this primarily​ illustrate? A. Measurement B. Technical C. Gamification D. Conceptual E. Interpersonal

Interpersonal

You have a​ 20-page paper due the week before final exams. Your professor has given you explicit information on what is expected. Unlike previous​ semesters, you want to be on top of things and not be scrambling the night before the paper is due to get it done. ​What's the first thing you need to​ do? A. Get more information from the professor before starting. B. Jump right in by getting all your research materials together. C. ​That's 12 weeks away.​ I'm going to go out with my friends and worry about it later. D. Make a list of what needs to be done by when.

Make a list of what needs to be done by when.

What is the value of studying management even if you plan to pursue a career that requires a professional certification such as a​ CPA, doctor, or​ attorney? A. Studying management will enable you to be a better manager. B. There​ isn't. A brain surgeon and other nonbusiness professions cannot benefit from studying management because they​ don't supervise people. C. Management is universally needed in all organizations. D. There is little value to studying management if your aspirations are not to move into a management​ position, but a degree will help you overall. E. Certified individuals are always in managerial roles

Management is universally needed in all organizations.

________ refer to specific actions or behaviors expected of and exhibited by a manager.

Managerial roles

Today's marketplace is very fluid with an increase in competition and customers who are more discerning and better informed. How has management changed in​ response? A. Managers strive to maintain continuity by recalling the old​ adage, "If it​ ain't broke,​ don't fix​ it." B. The​ "green movement" has fallen out of​ favor, and the most successful organizations have reestablished a traditional approach to dealing with the use of physical resources and disposables. C. Organizations have found that outsourcing 800 numbers to foreign countries is an effective method for improving customer service that has been received well by most domestic customers. D. Managers are recognizing that delivering​ consistent, high-quality customer service is essential for survival and success in​ today's competitive environment and that employees are an important part of that equation. E. Improvements in technology have eliminated service jobs in developed countries and increased the need for managers with manufacturing skills.

Managers are recognizing that delivering​ consistent, high-quality customer service is essential for survival and success in​ today's competitive environment and that employees are an important part of that equation.

Zane mentions that he has begun to use solar panels and green technology in his building. What does this action best​ illustrate? A. Making decisions as a team B. Marketing to important stakeholders C. Managing in a sustainable manner D. Using technical skills to improve efficiency E. Motivating employees to improve customer service

Managing in a sustainable manner

Which statement best explains why it is difficult to differentiate between managerial and nonmanagerial​ employees? A. Many traditional nonmanagerial jobs now include managerial activities. B. Employee empowerment and the use of robotics have eliminated the need for​ first-line supervisory personnel. C. Organizations have become more​ centralized, making them more vertically oriented. D. The traditional pyramid structure has been replaced by the helix structure within the vast majority of organizations with five employees or more. E. Organizations have moved to a specialized workforce where workers are experts in the tasks required of their jobs

Many traditional nonmanagerial jobs now include managerial activities.

CH2MHill's Senior Project Manager Mike Paddock relayed how cubicle walls were removed so employees in different disciplines would communicate with each other. What does this action best​ illustrate? A. Using physical proximity to improve efficiency. B. Managing in a sustainable manner. C. Making decisions as a team. D. Directing employees to make important decisions. E. Motivating employees to improve communication.

Motivating employees to improve communication.

When an employee does a poor job of prioritizing​ work, what can the manager​ do? A. Send the employee home. B. Send the employee to a time management seminar. C. Show the employee what he or she is doing wrong. D. Require the employee take a few hours off without pay.

Show the employee what he or she is doing wrong.

Zane says this about his​ business: ". . . the community is really the reason that​ we've had this success . . . So I support all the nonprofit organizations that come in . .​ .". As a​ manager, Zane is considering which aspects of a sustainable​ business? A. Profit margins for the next quarter B. Customer complaint websites C. Concern for issues important to the local business community D. ​Long-term profits for the business E. Social aspects of the business

Social aspects of the business

You have a​ 20-page paper due the week before final exams. Your professor has given you explicit information on what is expected. Unlike previous​ semesters, you want to be on top of things and not be scrambling the night before the paper is due to get it done. ​You've made your​ to-do list with tasks and deadline dates.​ But, one of your other professors in a different class just rescheduled a test you really need to study forlong dash—​it's extremely important to keep your grade in this course.​ Yet, you had planned to finish up the first draft of your paper during the time​ you'd need to study. What do you​ do? A. Take a nap.​ You'll decide what to do later. B. Call your advisor for advice. C. Study for the test. D. Do what you had plannedlong dash—finish up that first draft.

Study for the test.

Which statement about studying management is most likely​ true? A. Studying management is very important for an individual who wishes to maximize personal income because only those who study management can rapidly advance up the organizational ladder B. Studying management is important because by learning management​ theory, one will be able to apply these concepts in a variety of​ situations, to maximize​ efficiency, productivity, employee​ satisfaction, and personal success. C. Studying management is not important for an individual who is entrepreneurial because their role and function is to plant​ seeds, take​ risks, and then hand the reins of the newly created businesses to others to manage. D. Studying management has become less important because the business arena has become so international and culturally diverse that traditional management theory is no longer applicable. E. Understanding management theory will allow you to protect yourself from other individuals within the organization that may wish to climb over you to get to the top

Studying management is important because by learning management​ theory, one will be able to apply these concepts in a variety of​ situations, to maximize​ efficiency, productivity, employee​ satisfaction, and personal success.

Which of the following statements about the changing nature of management in​ today's marketplace is most likely​ true? A. There has been a dramatic shift in the composition of the workforce in recent years as females have overtaken males in both management positions and earning power. B. Sustainability policies are at the corporate level and have no impact on the individual manager. C. Employees at all levels are more inclined to be dedicated and loyal to an employer and will stay for their entire​ career, working their way up through the organization. D. Social media has changed the role of managers but has not impacted the organization within the business arena. E. Taking​ risks, exploring new​ territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace.

Taking​ risks, exploring new​ territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace.

________ are the job-specific knowledge and techniques needed to proficiently perform work tasks.

Technical skills

Fayol identified the management functions as​ planning, organizing,​ commanding, coordinating, and controlling. Which of the following accurately describes the control​ function? A. The control function involves monitoring and evaluating performance to ensure goals are met and work is done as it should be. B. Management activities must be accomplished in a specific​ sequence, with the control function always being the last step in the process. C. The control function involves working with and through people to accomplish goals. D. The control function determines what tasks are to be​ done, who is to do​ them, how the tasks are to be​ grouped, who reports to​ whom, and where decisions are to be made. E. Planning and organizing are essentially interchangeable and produce the same outcomes as the control function.

The control function involves monitoring and evaluating performance to ensure goals are met and work is done as it should be.

Which of the following is considered the most important variable in employee productivity and loyalty within an​ organization? A. ​Money, salary, and benefits B. The quality of the relationship between an employee and a direct supervisor C. The​ employee's accurate understanding of the organizational culture D. The potential for career advancement E. The ability of a manager to train an employee to perform job tasks

The quality of the relationship between an employee and a direct supervisor

What is considered a​ manager's primary​ responsibility? A. To facilitate change within the organization B. To lead subordinates and others within the organization C. To become better at their own job so they can take on additional responsibilities D. To oversee the work of other people so organizational goals can be accomplished E. To coordinate the work of direct subordinates

To oversee the work of other people so organizational goals can be accomplished

Sustainability is ________.

a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies

Long-term goals: A. can be ignored when accomplishing daily tasks. B. should be reviewed on a daily basis. C. are not something a manager needs to look at every day. D. can derail a​ manager's need to stay on track.

are not something a manager needs to look at every day.

Management is ________.

coordinating and overseeing the work activities of others so their activities are completed efficiently and effectively

Effectiveness is ________.

doing the right things, or doing those work activities that will result in achieving goals

Efficiency is ________.

doing things right, or getting the most output from the least amount of inputs

The most important aspect of good time management is knowing ​__________________________. A. that C​ tasks/goals are the most important B. that I need to become an expert in creating​ to-do lists. C. how to prioritize what needs to get done when. D. that once my​ to-do list is​ complete, my time management is done.

how to prioritize what needs to get done when.

Time is a unique resource​ because: A. it can make us more efficient. B. it can be saved. C. it is distributed unequally. D. if​ it's wasted, it can never be replaced.

if​ it's wasted, it can never be replaced.

Increased emphasis on organizational and managerial ethics is a change facing managers today that yields ________.

increased accountability

Interpersonal roles ________.

involve people and other duties that are ceremonial and symbolic in nature

A ________ is someone between the lowest level and top levels of the organization who manages the work of first-line managers.

middle manager

Controlling involves ________.

monitoring, comparing, and correcting work performance

Managers play a crucial role in identifying and responding to all of the following organizational challenges except​ ________. A. changing workforce dynamics B. worldwide economic climate C. robots replacing managers D. increasing globalization E. changing technology

robots replacing managers

Decisional roles are ________.

roles that revolve around making choices

One way to assure that employees also use good time management​ is: A. set a good example. B. post a large calendar for all to see. C. provide monetary incentives for managing time. D. discipline those who fail to manage time well.

set a good example.

Planning includes ________.

setting goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate activities

One way to help deal with time management is​ to: A. take frequent breaks. B. use a​ to-do list. C. work from home. D. hire an assistant.

use a​ to-do list.

A manager is someone ________.

who coordinates and oversees the work of other people so organizational goals can be accomplished

Leading involves ________.

working with and through people to accomplish organization goals

Paddock stated that​ "email is​ documentation, it's not​ communication." This shows that Paddock understands that​ ________. A. ​consistent, high-quality communication is essential for survival B. the conceptual aspect of the​ manager's job is the most important C. employees must be trained to follow orders D. the documentation aspect of the​ manager's job is the most important E. employees have little to do with communication

​consistent, high-quality communication is essential for survival

Zane mentions that many of his competitors fail because they think​ they're in the​ "selling stuff" business not the​ "customer service" business. This shows that Zane understands that​ ________. A. employees must be trained to follow orders B. customers will go to the competitor with the lowest prices C. ​consistent, high-quality customer service is essential for survival D. employees have little to do with customer satisfaction E. the conceptual aspect of the​ manager's job is the most important

​consistent, high-quality customer service is essential for survival