Mgmt 473 test 2 questions

When sender and receiver have shared mental models, more communication is necessary to clarify meaning about that context.

false

Norms are the informal rules and shared expectations that groups establish to regulate the behavior of their members.

true

Peer pressure typically represents a form of coercive power.

true

People might gain power by convincing others that they have something of value.

true

Referent power is mainly developed through a person's interpersonal skills.

true

The last step in the rational decision-making model is to evaluate the decision outcomes. (ch. 7)

true

The storming stage of team development is marked by interpersonal conflict as team members compete for leadership and other positions on the team.

true

When highly cohesive teams have norms that conflict with organizational goals, team performance is reduced.

true

E-mail is a very good medium for communicating emotions.

false

A task force refers to any: Select one: a. formal group whose members must be able to perform all tasks of the team. b. formal group whose members work permanently and most of their time in that team. c. temporary team that investigates a particular problem and typically disbands when the decision is made. d. informal group that has the same members as the permanent task-oriented group.

c.

Which of the following should corporate leaders should do with the organizational grapevine? Select one: a. Use the grapevine as a signal of employee anxiety and view it as a valid competitor to the company's formal communication system b. Try to use the grapevine as a channel of communication from executives to employees as much as possible because of its high speed and low cost c. Use the grapevine when the communication requires high media richness, but otherwise use meetings when communicating with employees d. Make every effort to destroy the grapevine, including firing employees who actively support it

a.

Which of these is also referred to as participative management? (ch. 7) Select one: a. Employee involvement b. Implicit favorite c. Escalation of commitment d. Creativity

a. employee involvement

Groupthink characteristics cause team members to be _____ their decisions. Select one: a. uncomfortable with b. hesitant and doubtful about c. highly confident in d. confused about

c.

In order to maintain the exchange relationship, the dependent party has _____ over the dominant party. Select one: a. substitutability b. reverse dependence c. countervailing power

c.

Employees have _____, ranging from sarcasm to ostracism, to ensure that coworkers conform to team norms. Select one: a. legitimate power b. coercive power c. referent power d. reward power

b.

Research suggests that effective workspace design mainly balances the trade-off between: Select one: a. social interaction and emotional contagion. b. employee privacy and social interaction. c. information overload and information underload. d. verbal and nonverbal communication.

b.

The norming stage of team development is marked by interpersonal conflict as team members compete for leadership and other positions on the team.

false

The sensing stage of active listening includes empathizing and organizing information.

false

Which of the following statements about power is true? Select one: a. Power exists only when one person has something of value for a second person, but the second person has nothing of value for the first person. b. Power exists only when the power holder is able to change someone's behavior. c. Power requires interdependence in the relationship.

c.

The first stage of the creative process is: Select one: a. divergent thinking. b. insight. c. preparation. d. experimentation.

c. preparation

Satisficing refers to: Select one: a. the feeling employees experience when they are not involved in a decision in which would have made a valuable contribution. b. a desirable outcome of decision making when several employees participate in the decision process. c. the feeling employees experience when they make the right decision. d. the tendency to choose an alternative that is good enough rather than the best.

d.

Decision making is a nonconscious process of moving toward a desirable state of affairs (ch. 7)

false

E-mail helps organizations to significantly reduce the problem of information overload.

false

Escalation of commitment occurs when employees increase their support for a decision because most of their colleagues also support that decision. (ch. 7)

false

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

false

In the communication process model, encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

false

Informal groups exist primarily to complete tasks for the organization that management doesn't know about.

false

Knowledge-based trust is confidence in one's own ability or knowledge.

false

Power is the act of changing another person's attitudes and behavior.

false

Reward power is associated with charisma.

false

Skill-based pay plans give an employee a higher pay rate for those days that he or she performs two or more jobs at the same time.

false

Teams are groups of two or more people who have equal influence over each other regarding the team's goals and means of achieving those goals.

false

Active listeners constantly cycle through the three components of listening during a conversation and engage in various activities to improve these processes.

true

Communication refers to the process by which information is transmitted and understood between two or more people.

true

Employee stock ownership plans and stock options tend to create an "ownership culture" in which employees feel aligned with the organization's success.

true

Identification-based trust is potentially the strongest and most robust form of trust in work relationships.

true

Intuition allows us to draw on our tacit knowledge to guide our decision preferences.

true

Job evaluations systematically evaluate the worth of each job within the organization by measuring its required skill, effort, responsibility and working conditions.

true

Legitimate power is created whenever the organization assigns a supervisor with formal authority over subordinates.

true

Networking is a form of influence that tends to increase the individual's expert and referent power.

true