MGMT 480 EXAM 1 PT 2

________ posits that rightly or wrongly, people infer causes for their own and others' behavior

Attribution theory

According to research, the relationship between job performance and job satisfaction is best summarized by which of the following statements?

Both variables indirectly influence each other.

Jane hates the idea of child labor. She works for a company that claims that it doesn't employ children. However, news reports accuse the company of employing young children overseas. ________ is the psychological discomfort that Jane is experiencing since she heard this news.

Cognitive dissonance

Which of the following is not one of the predominant models of the causes of job satisfaction?

Cognitive dissonance

________ is the first step on the three-step journey (or approach) of the Organizing Framework.

Defining the problem

________ are complex, relatively brief responses aimed at a particular target.

Emotions

______ show that choosing among available options is not always a choice between right and wrong.

Ethical dilemmas

________ is the richest form of communication.

Face-to-face exchanges

Why is it critical for managers to develop policies and procedures governing the appropriate use of social media?

It can create many legal, financial, and personnel risks

________ is your general belief about your own self-worth.

Self-esteem

Which of the following statements is false?

The contingency approach is just common sense.

Eileen is on a five-person team in her business strategy class. The team is responsible for participating in a 10-week simulation of a firm in the airline industry. Eileen contributes frequently in discussions in the twice-weekly team meetings. She is exhibiting the ________ style of listening.

active

Len is the top swimmer on his school's team. Star athletes are likely to be high in ____ intelligence.

bodily-kinesthetic

Nathan is dependable, responsible, and achievement-oriented, while Martin is relaxed and unworried. Nathan is likely to score high on

conscientiousness

Ethan observes that Nate, is performing and acting like the other members of the unit. This shows

consensus

Josef, a manager, reviews Arturo's performance over the past six months and notes that during February he was late to work five times. He was not late during any other months. Josef is observing

consistency.

There are two key situational characteristics that affect perception: the ________ of the interaction, and the culture and race ________ between perceivers

context; consistency

Jonathan decides that rather than hire an employee to replace someone who left, he will eliminate the position. Jonathan is _____.

dissolving the problem

Which of the following is the least fixed of a person's individual differences?

emotions

Luis has just learned that Brian, who has less experience and who does less work, receives a higher salary. Since learning this, Luis has been very unhappy and has started to look for another job. What model of job satisfaction best explains Luis's reactions?

equity

If a manager wants to reduce the chances of an employee becoming defensive, he or she should

exhibit empathy

Seema is married with two children and lives in New York. She has worked at Bubble Zone for 10 years. These are all ________ of the four layers of diversity.

external dimensions

Joe, a hard and productive worker, quit because he couldn't get along with his coworkers. This would be diagnosed as a(n) ________ level problem.

group

Carrie goes out to lunch and orders a diet soda. ________ suggest she would prefer a salad for lunch.

implicit cognition

Johan does well at work; he is able to think constructively, reason, and problem solve. This shows ___

intelligence

Carlos works at Tyner Construction Company as an assistant project manager. His manager assured him that if his projects came in on time and under budget, he would be promoted within a year. At nine months, Carlo is promoted to project manager. This is an example of

met expectations

In the Integrative / Organizing Framework, which of the following is an outcome?

organizational turnover

Soft skills are ________; they are relevant in every job, at every level, and throughout your career.

portable

A(n) ________ is someone who is relatively unconstrained by situational forces and who effects environmental change.

proactive person

When a receiver expresses a reaction to the sender's message, he or she is

providing feedback

Janice creates advertising slogans for the advertising firm that employs her. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. A(n) ________ represents Janice's beliefs.

psychological contract

What kind of a response is a manager making when he or she chooses a satisfactory, but not ideal, solution?

resolving

Sandra has a new assignment. She is confident that she can successfully complete the task. This is

self-efficacy

Trevor is an overachiever. He is ambitious and power hungry. This suggests the ________ dimension.

self-enhancement

Joseph wants Taylor to pick up some snacks to bring to a meeting. In this case, Joseph is the ________ (the person wanting to communicate information), and Taylor is the ________ (the person, group, or organization for whom the message is intended).

sender; receiver

In which way do employees waste time on social media?

shopping online

Saying, "You've got to pay your dues" is another way to promote the status quo. This is an example of the ________ option that organizations can use to address any type of diversity issue.

suppress

Karrin notices immediately that one of the members assigned to her team in a marketing class is a middle-aged man. This is a(n) ________ characteristic.

surface-level

Which of the following is not a factor in media richness?

whether a medium involves electronic methods

Jason is working at Sushow Motors. The position, as originally described, involved conducting research with customers. Instead, Jason is answering phones and filing. He's very unhappy and thinks he should find another job. This thought process is

withdrawal cognitions.

The components of attitudes include

affective, cognitive, and behavioral.

Jennifer wins an art contest. She attributes the outcome to luck. Jennifer is likely to have

an external locus of control

Klaus works in a very stressful job, but maintains his "cool" even in the worst times. This represents the ________ dimension.

emotional stability

Perception is the process that

enables us to interpret and understand our surroundings

Simone wants to become a partner in her Atlanta law firm. She knows that if she bills the most revenue, it will help her get her partnership. This ________ can lead to unethical behavior.

ill-conceived goal

OB is important in all facets of school and work because

it helps us to understand and manage people.

Marianne is in her business statistics class, sitting by Darius. Darius is holding his cell phone under the desk, texting someone, and it is distracting Marianne from listening to the professor's lecture. This is

noise

Jennie and Lacey are having an argument. As Lacey speaks, Jennie crosses her arms and looks at the ground. Lacey gets the message even thought Jennie isn't saying anything. Jennie is using ________ in the conversation with Lacey.

nonverbal communication

What form of diversity management is an organization adopting when it acknowledges differences but does not value nor accept them?

toleration

Which of the following is not a key workplace attitude that managers should track?

turnover