MGMT 5360 CH 5 MG

1. The percentage of white non-Hispanics in the workforce will double by 2024. A) True B) False

B

10. "Valuing diversity" essentially means accepting accents or language, dress or food of employees whose race, ethnicity, or gender differs from your own. A) True B) False

B

11. African Americans will make up about 50 percent of the U.S. civilian workforce by the year 2018. A) True B) False

B

13. The average American is better educated than Asian Americans. A) True B) False

B

14. The proportion of single-parent family groups with children under age 18 has increased dramatically, and today single mothers are more likely than married mothers to be unemployed. A) True B) False

B

17. The share of the workforce comprised by Asian Americans is expected to decline drastically by 2022. A) True B) False

B

18. Today, husbands married to women in paid jobs equally share the responsibility for family care and housework. A) True B) False

B

2. While women's share of the workforce is expected to increase, men's share is projected to decline slightly over the same time-period. A) True B) False

B

20. Generation Y was born in a post-September 11 world and considers smartphones to be essential to their living and working. A) True B) False

B

21. At present, the U.S. workforce is populated by three different generations of workers, each with different, often conflicting values and attitudes. A) True B) False

B

23. Baby-boomer generation represents approximately one-third of the American workforce. A) True B) False

B

24. Separating workers from different generations is a good way to solve intergenerational conflict. A) True B) False

B

27. More than 90 percent of working Americans have access to paid leave, and all working Americans are covered by the Family and Medical Leave Act of FMLA. A) True B) False

B

3. Today, ethnic minorities make up less than 15 percent of the U.S. workforce. A) True B) False

B

4. Virtually all of the growth in new jobs will come from manufacturing industries. A) True B) False

B

44. Which of the following are the "true digital natives" who believe that smartphones are essential to living and working? A. The silent generation B. Generation Z C. Generation X D. The baby-boom generation

B

51. They demand interesting work assignments and thrive on open-ended projects that require sophisticated problem solving. This is a computer-literate generation. A. The baby-boom generation B. Generation X C. Generation Y D. The silent generation

B

53. The baby-boom generation currently accounts for _____ percent of the workforce. A. 10 B. 29 C. 75 D. 90

B

55. Which of the following statements is true about the baby-boom generation? A. They were born during the Great Depression. B. They believe in rights to privacy, due process, and freedom of speech in the workplace. C. They make up about 80 percent of the workforce in the United States. D. They are the "true digital natives" who rely heavily on smartphones to do their work.

B

58. Identify an accurate statement about Generation Z. A. They were born immediately after the silent generation. B. They believe that jobs should have a greater meaning than just earning a paycheck. C. They lacked the technology of the baby-boom generation. D. They make up the highest percent of the workforce in the United States.

B

63. Performance at an acceptable but not outstanding level, coupled with little or no effort to improve one's current performance, is termed: A. obsolescence. B. midcareer plateau. C. glass ceiling. D. career bottleneck.

B

7. To survive, to serve, and to succeed, organizations need to accomplish goals that are defined more narrowly than ever before, which means carrying out strategies that each part of the organization can execute alone. A) True B) False

B

34. When companies discover they can communicate better with their customers through employees who are similar to their customers, those companies then realize they have increased their _____ diversity. A. primary B. secondary C. internal D. external

C

40. To manage diversity you should replace inflexibility and intolerance with: A. care and concern. B. fear and distance. C. adaptability and acceptance. D. discipline and segregation.

C

41. A person's disposable income after taxes that allows him or her to make purchases is known as the person's: A. bargaining power. B. coercive power. C. buying power. D. legitimate power.

C

42. Identify an accurate statement about the economy in the United States. A. Manufacturing employment is projected to decline by 50 percent by 2024. B. Nearly eight percent of U.S. employees work in service-based industries. C. The labor force for the age group 55 and older will continue to increase by 2024. D. The labor market is most likely to exclude immigrants in the next 25 years.

C

49. The baby-boom generation: A. represents approximately 50 million Americans. B. was born in the middle of the Great Depression. C. does not change jobs frequently. D. is a computer-literate generation.

C

52. Identify the generation that was born between 1946 and 1964. A. The silent generation B. The swing generation C. The baby-boom generation D. Generation X

C

59. The steps undertaken by organizations to attract and retain racial and ethnic minorities include all of the following EXCEPT: A. focusing on bringing in the best talent. B. establishing mentoring programs. C. holding minority employees accountable for meeting diversity goals. D. promoting minorities to decision-making positions.

C

62. Subconscious expectations about what people can and cannot do at particular times of their lives is termed: A. ethnic segregation. B. mid-career plateau. C. age grading. D. obsolescence.

C

67. Which demographic group is less likely to be working than any other group under age 65? A. Minorities B. Women C. Persons with disabilities D. Migrant workers

C

69. GLBT employees, as a group, comprise, by some estimates, _____ percent of the population. A. 1 B. 3 C. 6 D. 14

C.

33. Roughly _____ percent of U.S. employees work in service-based industries. A. 12 B. 38 C. 53 D. 80

D

35. Firms have found that only through _____ can they execute newly adopted strategies stressing better quality, innovation, cost control, or speed. A. affirmative action B. strategic international alliances C. globalization D. work teams

D

43. Which of the following statements is true about Asian Americans in the workforce? A. The share of the workforce comprised by Asian Americans is close to 18 percent. B. Asian Americans as a group have witnessed a decline in purchasing power over the last decade. C. The average American is better educated than Asian Americans. D. 50 percent of Asian Americans aged 25 and over have a bachelor's degree or higher.

D

60. New mothers gradually increasing their hours at work or choosing to cut their hours for reduced pay is an example of: A. job sharing. B. an alternative career path. C. teleworking. D. flexible scheduling.

D

61. In the context of older workers, not only must a firm analyze the requirements of jobs better, there must also be improved ways of managing the _____ of workers in those jobs. A. denigration B. hourly wage C. declining health D. performance

D

64. The tendency for knowledge or skills to become out of date is: A. burnout. B. plateauing. C. age grading. D. obsolescence.

D

65. Which of the following is an example of obsolescence? A. Rob is unable to solve a problem because he believes his supervisors have more experience than him to address the problem. B. Karen is unable to fix an issue because she still hasn't learned how to identify the causes of the issue. C. Jessica is unable to solve a problem because she believes her team members do not agree with her problem-solving methods and strategies. D. Jeff is unable to fix an issue because the training he received when he joined the company is now outdated.

D

31. Which of the following are included in the five main reasons diversity has become a key factor in managing an organization's human resources? A. The shift from a manufacturing to a service economy B. Globalization of markets C. New business strategies requiring teamwork D. All of these

D.

32. Which of the following groups will most likely incur a drop in its percentage representation of the labor workforce in the United States by 2024? A. African Americans B. Latinos C. Asian Americans D. White non-Hispanics

D.

48. Which generation represents about one-third of the workforce? A. The silent generation B. The swing generation C. The baby-boom generation D. Generation X

D.

12. Mexicans, Puerto Ricans, and Cubans constitute the three largest groups classified as Hispanic. A) True B) False

A

15. Women also earn about 50 percent of all undergraduate business degrees and 55 percent of all MBAs. A) True B) False

A

16. Almost 80 percent of couples are dual earners. A) True B) False

A

19. The number of women attending college has increased in the United States since World War II. A) True B) False

A

25. Racial and ethnic minorities, women, and immigrants will account for increasingly large segments of the U.S. labor force over time. A) True B) False

A

26. It is important for executives to use an age/experience profile to identify types of jobs where older workers can use their experience and talents most effectively. A) True B) False

A

28. To whatever degree management may consider changing older workers' work conditions, it should explore the proposed changes jointly with the workforce. A) True B) False

A

29. Persons with disabilities are less likely to be working than any other demographic group under age 65. A) True B) False

A

30. In the context of mentoring given by managers to their subordinates, mentoring programs tend to make the managerial ranks much more diverse. A) True B) False

A

36. A key source of problems in mergers, acquisitions, and strategic international alliances is differences in _____. A. corporate cultures B. intolerance C. discrimination D. declining productivity

A

37. Which of the following statements is true about Asian Americans in the United States? A. Asian Americans are better educated than the average American. B. The share of Asian Americans in the workforce is expected to decrease by 2022. C. The buying power of Asian Americans has decreased since 2000. D. Asian American women earn lesser than Hispanic women relative to men.

A

38. Identify an accurate statement about Hispanic Americans in the United States. A. Most of their businesses are financed by personal savings. B. Hispanic women, relative to men, earn more than any other ethnic minority in the United States. C. The share of Hispanic Americans in the workforce is most likely to decrease by 2024. D. Nebraska and Nevada account for 95 percent of the firms owned by Hispanics.

A

5. Similarities in culture, dress, and language between service workers and customers create more efficient interactions between them and better business for the firm. A) True B) False

A

50. Which of the following generations came of age in a post-September 11 world, saturated with news of terrorism, war, and economic distress? A. Generation Z B. Generation Y C. The silent generation D. The baby-boom generation

A

56. Which of the following statements is true about Generation X? A. They tend to be independent and cynical. B. They were born before the silent generation. C. They account for about 50 percent of the workforce in the United States. D. They are the "millennials" who have access to all the latest forms of technology.

A

6. Managing diversity is an essential part of HR strategy. A) True B) False

A

66. Poll after poll of employers demonstrate that they regard most people with disabilities as good workers, punctual, conscientious, and competent—if given: A. reasonable accommodation. B. good benefits. C. preferential treatment. D. extra time to complete their work.

A

68. This group is growing by about 10 percent each year. A. GLBT B. Workers with disabilities C. Older workers D. Female workers

A

70. Which of the following corporations has been the number 1 financial supporter of gay-rights groups in the United States? A. IBM B. Nike C. Ernst & Young D. Apple

A

8. Fifty percent of U.S. managers either resign or are fired within 18 months of a foreign takeover. A) True B) False

A

9. Culture refers to the characteristic behavior of people in a country or region. A) True B) False

A

45. Three-quarters of professional women who quit large companies did so: A. because of lack of career progress. B. to stay at home with their children. C. to care for an ailing parent. D. to start their own businesses.

A.

47. Which generation was born in the middle of the Great Depression? A. The silent generation B. Generation Y C. The baby-boom generation D. Generation X

A.

57. Which of the following statements is true about Generation Y? A. They value what they do for work above all else. B. They are commonly known as baby busters. C. They account for about 90 percent of the workforce in the United States. D. They were born between 1933 and 1946.

A.