MGMT
When does routing take place for operations managers?
After materials have been purchased and their use determined
What is the advantage of departmentalization by customer?
Departmentalization by customer allows the firm to deal efficiently with unique customers or customer groups
Which leadership style is considered the best?
Each of the leadership styles can be highly effective in the right situation.
In this type of culture (popular in large banks and investment firms), you have employees who are passionate, energetic, goal-oriented, and have a sense of purpose and excitement for their work.
Mercenary culture
_____ refers to the processes an organization uses to maintain its own established quality standards within the organization.
Quality control
Which technique do businesses use to improve quality of products and services, as well as overall performance?
Six Sigma
The production of services is different from the production of manufactured goods in all of the following ways, except: a. Services are consumed immediately and, unlike manufactured goods, cannot be stored. b. Services are usually labor-intensive. c. When compared to services, customers are much more involved in obtaining the manufactured good they want or need. d. Services are provided when and where the customer desires the service; in many cases, customers will not travel as far to obtain a service. e. Services are intangible, and it is therefore more difficult to evaluate customer satisfaction.
When compared to services, customers are much more involved in obtaining the manufactured good they want or need.
Which of the following is NOT a factor that influences whether a firm is decentralized? a. Prior use of centralization or decentralization b. A code of ethics c. The nature of decision risk d. The abilities of lower-level management e. The external environment
a code of ethics
Which of the following is least likely to be a role of operations management? a. Marketing of products b. Quality control c. Manufacturing productivity d. Oversee the transformation process e. Managing logistics
a. Marketing of products
A process in operations management in which raw materials are broken into different component parts is known as _______; while, a process in which raw materials or components are combined to create a finished product is known as _______.
analytical process; synthetic process
Knowing how to sort large amounts of information in order to find relevant facts to resolve a problem or issue is an example of:
analytical skills
How are basic research and applied research different?
basic research just wants to uncover new knowledge; while, applied research wants to discover new knowledge with some potential use.
_____, one tool that is used for total quality management (TQM), is the process of evaluating the products, processes, or management practices of another organization for the purpose of improving quality.
benchmarking
How is the production of services similar to the production of manufactured goods?
both types of businesses must plan, design, execute, evaluate, improve, and redesign their products to satisfy customers.
All of the following are potential disadvantages of committees, except: a. committees have deliberations that take longer than individual actions. b. committees may undergo unnecessary compromise. c. committees make more accurate decisions than individuals. d. committees may have one person who dominates the committee process.
c. committees make more accurate decisions than individuals.
product line, required capacity, and use of technology.
capacity
When the decisions to be made by a business are risky and when low-level managers are not highly skilled in decision making then the company tends to be more _____.
centralized
The CEO of a large beverage company led the company in the takeover of its two largest bottlers. The CEO pushed for the merger because buying the bottlers gave the company control of 80 percent of its North American distribution, making it easier for the company to test new products. The CEO's ability to think in abstract terms and see how parts of the company fit together to achieve long-term goals is an example of _____.
conceptual skills
The three steps of the _____ process include setting standards against which performance can be compared, measuring actual performance and comparing it with the standard, and taking corrective action as necessary.
controlling
The inner rites, rituals, heroes, and values of a firm are known as:
corporate culture
Which of the following is not one of the four types of utilities? a. Place b. Time c. Form d. Magnitude e. Possession
d. magnitude
Giving employees not only tasks but also the power to make commitments, use resources, and take whatever actions are necessary to carry out those tasks is the definition of:
delegation of authority
The form of departmentalization that groups jobs that perform similar functional activities, like finance and marketing, is called:
departmentalization by function
When a company looks to departmentalize by areas of business like Japan, America, and Australia it is exemplifying ______.
departmentalization by location
All of the following are steps in the operational planning process, except: a. adjusting products or services to meet demand. b. selecting a planning horizon. c. estimating market demand. d. comparing market demand with capacity. e. developing a plan to convert the idea into a new good or service.
e. developing a plan to convert the idea into a new good or service.
The _____ personality tends to take initiative, be visionary, and be forward-looking. Their enthusiasm energizes and inspires employees.
entrepreneurial
The final step in managerial decision making entails _____.
evaluating the solution
_____ is a significant question because, once the decision has been made and implemented, the firm must live with it due to the high costs involved.
facility location
Which characteristic does NOT support a narrow span of management?
few new problems are expected to arise
If the span of management is wide, _______ levels are needed, and the organization is _______. If the span of management is narrow, ________ levels are needed, and the resulting organization is _______.
fewer; flat; more; tall
Sandra is a no-nonsense manager with excellent budgeting skills. On projects that Sandra manages, the team always comes in under budget. When forecasting costs for a plan, Sandra is extremely accurate. Sandra is skilled at managing which resource for her company?
financial
A(n) ______________ combines electronic machines and computer-integrated manufacturing in a single production system.
flexible manufacturing system
When a local pizza parlor takes raw ingredients such as tomatoes, cheese, and flour to make a pizza for a customer, the raw ingredients are known as the _______ of the conversion process and the degree to which the resources are physically changed is known as the _______ of the conversion process.
focus; magnitude
What utility is created by people converting raw materials, finances, and information into finished products?
form utility
Management must coordinate four types of resources to produce goods and services, but another way to look at management is in terms of the different _____________ managers perform.
functions
_____ is the second step in the decision-making process and it depends on creativity for new and useful ideas, regardless of where the ideas come from.
generating alternatives
An informal channel of communication separate from management's formal official communications related to a job or organization that can sometimes be gossip is called a:
grapevine
Which managers are responsible for recruiting and hiring employees, developing and administering employee benefits, training and performance appraisal programs, and dealing with government regulations concerning employment practices?
human resources management
Nadine manages the quality control department for her company. Recently, Nadine became aware of a quality problem with one of the company's products. After studying the issue Nadine determined the quality of raw materials used in the product was deficient and began looking at changing suppliers. Which step in the decision-making process did Nadine exemplify when she determined the quality of raw materials was substandard?
identifying the problem
What is a group created by the members themselves to accomplish goals that may or may not be relevant to an organization?
informal group
Which skills are defined as the ability to deal with people, both inside and outside the organizations?
interpersonal skills
The process of managing inventories in such a way as to minimize inventory costs, including both holding costs and potential stock-out costs is referred to as:
inventory control
To combat the potential negative consequences of specialization, managers often turn to _______, the systematic shifting of employees from one job to another.
job rotation
What is the concept's name that is built on an idea of eliminating waste from all of the activities required to produce a product or service?
lean manufacturing
Which of the following is NOT a potentially negative consequence of job specialization? a. High employee turnover b. Higher rate of absenteeism c. Poor quality of work d. Boredom and dissatisfaction with jobs e. Less injuries
less injuries
Check My Work The process of coordinating people and other resources to achieve the goals of an organization is known as:
management
_____ structures provide flexibility, enhanced cooperation, and creativity, and they enable the company to respond quickly to changes in the environment by giving special attention to specific projects or problems.
matrix
Which of the following is NOT a component to be addressed by management in order for total quality management (TQM) programs to be effective?
maximizing shareholder profits
The level of management that is responsible for developing tactical and operational plans and makes up the largest group of managers in most organizations is _____.
middle management
Check My Work Employees have different _____; some are interested primarily in earning as much money as they can, while others may be spurred on by opportunities to get promoted.
motivations
Which of the following is NOT a disadvantage of a network structure?
no centralized leader
Mark's job involves purchasing raw materials, managing inventory, and scheduling the workers who build the company's product, Mark is a(n) _____ manager.
operations
A specialized area of management involving all the activities needed to convert or transform resources into goods and services is:
operations management
Jake works in production for his company. Each week his work group is assigned a production quota to ensure enough product is available to meet the goals of the company. In this case, the production quota is an example of a(n) _____ plan.
operational
As a company grows, it may become necessary for it to create a(n) ______, which is a visual display of the organizational structure, lines of authority (chain of command), staff relationships, permanent committee arrangements, and lines of communication.
organization chart
_____ leadership can motivate employees to work effectively because they are consulted before making decisions. This helps them understand which goals are important and fosters a sense of ownership and commitment in decision making.
participative
This deals with establishing organizational goals and deciding how to accomplish them; it is sometimes referred to as the "first" management function because all other management functions depend upon it.
planning
Top managers spend most of their time performing which of the following management functions?
planning
The major decisions involved in design planning deal with:
product line, required capacity, and use of technology.
Which of the following is NOT a major consideration when organizing a business? a.Production of a good b. Job design c. Delegation d. Departmentalization e. Span of management
production of a good
Which term describes the act of buying of all materials needed by the organization?
purchasing
Most companies use _____ to determine which goods and services to provide and the features they need to possess.
research and development (R&D)
A committee that is established to investigate a major problem or pending decision of the firm (for example assessing the pros and cons of a potential merger) is known as a(n):
task force
A _____ span of management exists when a manager directly supervises a very large number of subordinate employees. A _____ span of management exists when a manager directly supervises only a few subordinates.
wide; narrow