MGMT CH 1 -- MINE
The entrepreneur and disturbance handler roles Mintzberg described would be included in the management category of ____________________.
decisional
____________________ refers to differences among people
diversity
When an organization produces its goods or services without unnecessary waste of resources, we say that it is ____________________.
efficient
. When someone develops new ideas for innovation they are in the ____________________ role.
entrepreneur
Bob Lisbonne developed and launched Pixazza, a platform to link web pictures with where to buy the items the person was wearing in the photo. What role was he fulfilling? A. Leader B. Entrepreneur C. Liaison D. Resource allocator E. Figurehead
B. Entrepreneur
Which of the following is a category of managerial role defined by Henry Mintzberg? A. Interpersonal B. Functional C. Leadership D. Managerial E. Communications
A
Which of the following is an example of an organization? A. The Department of Education B. Princeton University track team C. Starbucks D. Swoopo, online auction site E. All of these choices
B
Which of the following roles is categorized as interpersonal? A. Entrepreneur B. Figurehead C. Monitor D. Disseminator E. All of these choices
B
in the production department at Chelsea Milling Company, a sample of every product being produced is taken at 15-minute intervals to ensure that standards are maintained. This is an example of A. planning. B. controlling. C. leading. D. organizing. E. discriminating.
B
Sanjay recognizes a need to reorganize his company from geographic regions into customer focused divisions. What skills is he using? A. Technical B. Conceptual C. Human D. Organizational E. Operational
B. Conceptual
____________________ managers deal primarily with activities such as accounting, cash management, and investments.
financial
When the Luminate CEO appealed to Google Venture for investment money, he was in the role of ____. A. disturbance handler B. figurehead C. spokesperson D. negotiator E. monitor
D. negotiator
. When a CEO changed the structure of an organization, she was engaging in the ____________________ function of management
organizing
____________________ is the management function that serves as a guide to future activities.
Planning and decision making
Choosing a course of action from alternatives is ____________________.
decision making
Managers use all of the following types of resources to achieve organizational goals EXCEPT A. international. B. physical. C. human. D. financial. E. information.
A
Many organizations allow employees to work remotely using technology The organization saves money on real-estate. This is a(n) ____ function of management. A. organizing B. controlling C. coordinating D. leading E. planning
A
Rajiv just completed a project in which he restructured sales territories, met with sales representatives to help them set goals, scheduled motivational meetings, and started a program of quarterly performance review for the sales force. His goals are to reduce waste and provide improved customer service. Rajiv is engaged in A. planning. B. organizing. C. managing. D. controlling. E. leading.
A
The fact that managers use four classes of resources or inputs to perform organizational processes suggests that management is A. resource-based. B. output-oriented. C. an inefficient process. D. a conversion process. E. not using its environment wisely.
A
The head of HR meet with a candidate to offer a position and finalize salary details. What managerial role was she fulfilling? A. Negotiator B. Figurehead C. Leader D. Entrepreneur E. Spokesperson
A
When Sara Blakely started Spanx from scratch in her one bedroom apartment, she was performing the ____ role. A. entrepreneur B. leader C. resource allocator D. negotiator E. monitor
A
When the monitor role is combined with the ____ role, the manager emerges as a vital link in the organizational chain of communication. A. disseminator B. entrepreneur C. liaison D. figurehead E. leader
A
Which of the following statements BEST reflects the relationship between management and leadership? A. Leadership is only one part of management. B. Management is only one part of leadership. C. Management and leadership are the same thing. D. Leadership and management are unrelated concepts. E. Both leadership and management are part of controlling.
A
____ managers tend to be generalists and not associated with any particular functional area. A. Administrative B. Operations C. Production D. Marketing E. Human resources
A
Bill Bowman works in the labor relations department. One of his primary functions is to reach agreement with the labor union regarding the new labor contract. Mintzberg would put this activity in which role category? A. Decisional B. Operations C. Interpersonal D. Communications E. Informational
A. Decisional
Ramon is a public relations manager. He manages the image of the company by responding to interview requests and promoting the good work the company and employees do. His most important skills are his ____ skills. A. communication B. decision-making C. conceptual D. technical E. interpersonal
A. communication
The ability to both effectively convey ideas and information to others and effectively receive ideas and information from others is referred to as a(n) ____ skill. A. communication B. knowledge C. conceptual D. technical E. interpersonal
A. communication
Conceptual skills enable managers to A. take an overall view of how the parts of the organization interrelate and to think strategically. B. solve detailed problems for their subordinates. C. understand, interact with, and communicate effectively with others in the organization. D. correctly diagnose organizational problems. E. None of these choices
A. take an overall view of how the parts of the organization interrelate and to think strategically.
Nicole is learning to fly an Army helicopter. She is drawing mainly on her ____ skills. A. technical B. conceptual C. human D. organizational E. operational
A. technical
At the ____ level of management, conceptual skills are most important. A. top management B. operational employee C. middle management D. first-line supervisor E. intermediate
A. top management
. ____ means making the right decisions and then successfully implementing them. A. Efficiency B. Effectiveness C. Pervasiveness D. Controlling E. Leading
B
Advertising and subscription revenue at U.S. newspapers have been decreasing. A CEO sets a goal of stopping the decline. The CEO is engaged in A. organizing. B. planning. C. controlling. D. leading. E. communicating.
B
Dan Akerson, CEO of General Motors, announced six successive quarters of profitability. He is performing the managerial role of A. liaison. B. spokesperson. C. leader. D. disseminator. E. monitor.
B
Editors at publishing companies monitor content for quality and accuracy. They are engaged in A. planning. B. controlling. C. leading. D. organizing. E. discriminating.
B
In the National Football League, the stadiums are a(n) ____ resource. A. international B. physical C. human D. financial E. information
B
The primary purpose of the management process is to A. develop organizational goals and make logical decisions. B. achieve organizational goals efficiently and effectively. C. ensure that all employees are working together effectively. D. organize the various functions in a logical manner. E. make sure things go as planned.
B
When employees work remotely conference calls and email can be used to check on employee availability and productivity. This is part of the ____ function of management. A. organizing B. controlling C. coordinating D. leading E. planning
B
Which decisional role involves the manager in resolving conflicts? A. Negotiator B. Disturbance handler C. Liaison D. Leader E. Resource allocator
B
Which of the following roles is categorized as informational? A. Entrepreneur B. Liaison C. Leader D. Spokesperson E. Negotiator
D
. Which interpersonal role involves serving as a link among people? A. Leader B. Figurehead C. Liaison D. Negotiator E. Spokesperson
C
A General in the Marine Corps is a(n) A. supervisor. B. first-line supervisor. C. top manager. D. middle manager. E. intermediate manager.
C
All of the following are physical resources EXCEPT A. raw materials. B. a robotic welder. C. labor used in production. D. an inventory of finished goods. E. an office building.
C
Google CEO, Larry Page, announced to the media that Google+, its social networking site, gained 10 million users its first 2 weeks. Page leveraged the Google name and expertise in search engines with the new social networking site. Which management function does this represent? A. Planning B. Controlling C. Leading D. Organizing E. Communicating
C
Google CEO, Larry Page, announced to the media that Google+, its social networking site, gained 10 million users its first 2 weeks. This is most representative of which management function? A. Controlling B. Organizing C. Leading D. Planning E. Motivating
C
In the National Football League, the players are a(n) ____ resource. A. physical B. financial C. human D. information E. intellectual
C
Middle managers spend most of their time A. on the telephone. B. in meetings. C. implementing plans of top managers. D. managing inventory. E. supervising production employees.
C
Raj is a plant manager for Bell Electronics. This morning he presented two retiring employees with certificates of appreciation and gold watches. What managerial role was Raj fulfilling? A. Leader B. Disseminator C. Figurehead D. Resource allocator E. Spokesperson
C
Rebecca worked 20 hours and produced 50 units of a product. Randy worked 15 hours and produced 50 units of the same product. Compared to Randy, Rebecca was A. equally efficient but not as effective. B. equally effective and efficient. C. of unknown effectiveness but not as efficient. D. neither effective nor efficient. E. busy managing other workers.
C
Siemens makes wind turbines. Carol is the executive responsible for maintaining good relations with environmental groups. She is filling the ____ role. A. figurehead B. leader C. liaison D. negotiator E. entrepreneur
C
The News Corporation, Smile Train, Delta Airlines and Gucci are all examples of A. bureaucracies .B. corporations .C. organizations. D. managerial hierarchies. E. centralized units of operation.
C
The manager of McCaffrey's grocery store has hired eight teenagers to help during the summer season. The teens were divided into two groups. One group is cashiers; the second group is stockers. When the manager meets with stockers to find out why their group is not stocking as quickly as was expected, she is engaged in which management function? A. Planning B. Controlling C. Leading D. Organizing E. Coordinating
C
When editors ensure authors meet a deadline, the editors are working in which functional area? A. Marketing B. Finance C. Operations D. Human resources E. Administration
C
Which of the following is NOT an example of a physical resource needed to operate the company that produces Kenny's Cajun Popcorn, a "low-calorie snack with a high-voltage flavor"? A. An industrial-size popcorn popper B. Cajun spices needed for flavoring popcorn C. The help of family members who serve as taste-testers D. Popcorn E. An inventory of cans of Kenny's Cajun Popcorn that is ready to be marketed
C
Which of the following is an activity associated with the management function of controlling? A. Setting a goal to increase sales 25 percent next quarter B. Arranging units in an organization according to function C. Reviewing yesterday's production reports D. Choosing between two alternative communication systems E. Deciding to buy ten new robots to weld auto bodies
C
Which kind of skill enables managers to take an overall view of how the parts of the organization interrelate and to think strategically? A. Interpersonal B. Technical C. Conceptual D. Time-management E. Diagnostic
C. Conceptual
Peggy Patterson works in the accounting department. One of her main functions is to determine the costs associated with each component of new sales contracts. How would Mintzberg classify the role Patterson is fulfilling? A. Interpersonal B. Figurehead C. Decisional D. Leader E. Informational
C. Decisional
Which two roles, when combined, make the manager a vital link in the organization's communication system? A. Spokesperson and figurehead B. Disseminator and liaison C. Monitor and disseminator D. Figurehead and disseminator E. Spokesperson and monitor
C. Monitor and disseminator
Which skills are most important for first-line managers? A. Human B. Conceptual C. Technical D. Functional E. Operational
C. Technical
A manager's ability to think in the abstract is a(n) ____ skill. A. technical B. human C. conceptual D. functional E. operational
C. conceptual
In the National Football League, the ticket revenue is a(n) ____ resource. A. international B. physical C. human D. financial E. informational
D
Maine Cookies is a small company that bakes and ships gifts of cookies from parents to their children who are college students. The company produces high-quality products made with the best ingredients. As little as possible is wasted, and it uses little overtime because it operates A. effectively. B. with reliability. C. with flexibility. D. efficiently. E. bureaucratically.
D
Roberta has just hired two new employees to work in the quality control lab. She is now training them for their jobs. What managerial role is she playing here? A. Developer B. Entrepreneur C. Planner D. Leader E. Monitor
D
The decision by GE to do business, through subsidiaries, with Iran would have been made at what organizational level? A. First-line management B. Administrative management C. Middle-level marketing management D. Top management E. Front-line supervisor
D
The gecko in the Geico commercials is playing the ____ role. A. disseminator B. entrepreneur C. liaison D. spokesperson E. figurehead
D
The owner of RBJ, a small family-owned business that manufactures and markets fruit spreads, has hired a new worker to cook the fruit used to make the spreads. The cooking process requires a large pressure cooker, which must be closely monitored while in operation. As the owner trains the new employee in how to operate the pressure cooker, she is engaged in which managerial role? A. Developer B. Entrepreneur C. Planner D. Leader E. Monitor
D
Which of the following correctly lists all of the basic management functions? A. Decision making, controlling, leading, and coordinating B. Planning, decision making, organizing, and controlling C. Planning and decision making, leading, and organizing D. Planning and decision making, organizing, leading, and controlling E. Managing, leading, directing, staffing, and evaluating
D
Which of the following roles is categorized as decisional? A. Leader B. Monitor C. Disseminator D. Entrepreneur E. Spokesperson
D
Which of the following statements about management is TRUE? A. Management occurs solely among individuals at high levels in organizations. B. Management exists only in business firms. C. Management is relatively unimportant in not-for-profit organizations. D. Management exists in organized crime and street gangs. E. None of these choices
D
Which of the following statements about middle managers is FALSE? A. Middle managers coordinate supervisors' work. B. Middle managers implement top management's policies. C. Middle managers serve as a bridge between upper and lower levels of the organization. D. The number of middle managers is increasing in most organizations. E. Middle managers can also be classified according to functional area.
D
____ refers to doing a job without wasting resources. A. Complexity B. Effectiveness C. Pervasiveness D. Efficiency E. Reliability
D
in most organizations, the ____ level of management contains the largest number of managers. A. first-line supervision B. administrative management C. top management D. middle management E. production management
D
Which statement regarding the relationship between managerial skills and managers' activities is FALSE? A. Technical skills are probably most important at the level of the first-line supervisor. B. Conceptual skills are most important to top managers. C. Diagnostic and analytic skills are extremely important to the decision-making process. D. Good interpersonal skills are essential to a manager's success. E. The mix of skills required of a manager depends on the level of management at which he or she works.
D. Good interpersonal skills are essential to a manager's success.
Which managerial skill is likely to be especially important to managers who occupy roles such as disturbance handler, negotiator, and resource allocator? A. Technical B. Diagnostic C. Conceptual D. Interpersonal E. Analytic
D. Interpersonal
____ skills, such as carrying plates of food, typing, or operating a computer-assisted design program, are needed to perform specialized tasks within an organization. A. Human B. Organizational C. Conceptual D. Technical E. Strategic
D. Technical
Which of the following statements about the role of education in management is TRUE? A. Formal education is the best way to acquire the skills a manager requires. B. Managerial skills are best learned through experience, not formal education. C. Once a manager has a master's degree, additional formal education is unnecessary. D. The primary advantage of a college education to managers is that a person can become familiar with current research and thinking on management. E. College courses are of little value to first-line supervisors.
D. The primary advantage of a college education to managers is that a person can become familiar with current research and thinking on management.
The skills necessary to become a successful manager usually are attained through A. education. B. experience. C. watching films and videos of managers in action. D. a combination of education and experience. E. computer simulations and video training courses.
D. a combination of education and experience.
At the ____ managerial level, technical skills are particularly important. A. top management B. operational employee C. middle management D. first-line supervisor E. board of directors
D. first-line supervisor
The founder of an interior decoration firm has a reputation for being open and trustworthy in dealing with his employees. They feel free to talk to him about any problems they have. He has strong ____ skills. A. functional B. conceptual C. technical D. interpersonal E. diagnostic
D. interpersonal
Interpersonal skills are likely to be especially important to managers who are most often called upon to perform the ____ role. A. entrepreneur B. negotiator C. resource allocator D. leader E. analyst
D. leader
Chrysler Group, operated by Fiat, repaid $551 million in one quarter to the U.S. government for a loan provided during bankruptcy reorganization. Fiat's CEO was a(n) A. disturbance handler. B. liaison. C. leader. D. resource allocator. E. entrepreneur.
D. resource allocator.
. The managerial skills least important to a top manager are ____ skills. A. organizational B. human C. conceptual D. technical E. strategic
D. technical
The purpose of planning and decision making is to A. enhance the company's image. B. monitor organizational progress. C. structure the organization for effective goal attainment. D. get the members of the organization to work together. E. serve as a guide for future activities.
E
. Which of the following statements describes individuals engaged in management? A. The sales manager restructures the company's sales territories. B. The sales manager meets with individuals in the sales force to help them set sales quotas. C. The head of the marketing department schedules a sales meeting to motivate the company's sales force. D. The plant manager has set an organizational goal of reducing plant waste by 5 percent during the next fiscal year. E. All of these choices
E
A ____ is an example of a middle manager. A. chief executive officer B. president C. supervisor D. chairman of the board E. division head
E
A research and development company has been asked to see if a rare flower found only in the Amazon River Valley has the potential to shrink certain types of brain tumors. Since there is only a limited supply of the flower, the lab supervisor has to take on the decisional role of ____ to make sure that each scientist gets an equitable amount. A. negotiator B. disseminator C. monitor D. liaison E. resource allocator
E
Achieving organizational goals efficiently and effectively A. is necessary to make logical decisions. B. is not necessary for successful management but is desirable. C. ensures that all employees will work together effectively. D. rarely occurs in private sector organizations. E. is the primary purpose of the management process.
E
Advertising and subscription revenue at U.S. newspapers have been decreasing. A CEO chooses to charge readers for online content. The CEO is engaged in A. planning. B. organizing. C. leading. D. controlling. E. decision making.
E
Corporate attorneys are part of the corporate headquarters. Their area of management is part of A. marketing. B. finance. C. operations. D. human resources. E. other kinds of management
E
Eric is an executive coach. He helps executives see their strengths and weaknesses, and improve their performance. Eric is a(n) ____ manager. A. operations B. administration C. marketing D. finance E. human resources
E
Google CEO, Larry Page, launched Google+ with the concept of letting people group those they interact with into different social circles, which distinguished it from Facebook. Making the distinction from the competitor was a(n) ____ function of management. A. organizing B. controlling C. coordinating D. leading E. planning and decision making
E
In the National Football League, the promotional ads are a(n) ____ resource. A. international B. physical C. human D. financial E. informational
E
Ken and Jan Robelot have started an organization to sell Kenny's Cajun Popcorn, a peppery-flavored popcorn. The startup process for this organization included A. deciding on a product to make. B. identifying potential competitors for the flavored popcorn. C. finding an initial location in which to house the organization. D. making financial arrangements to order supplies. E. All of these choices
E
The ____ role is being fulfilled when the CEO reads The Wall Street Journal. A. liaison B. spokesperson C. leader D. disseminator E. monitor
E
The correct sequence in which a manager should accomplish the four basic management functions A. is planning-organizing-leading-controlling. B. is organizing-planning-leading-controlling. C. is organizing-leading-planning-controlling. D. is leading-controlling-organizing-planning. E. depends on the prevailing circumstances.
E
Which of the following is NOT an activity associated with the management function of leading? A. Trying to get employees to produce at high levels B. Settling a dispute between two shifts of workers C. Praising workers who show improved performance D. Informing employees of corporate goals for next year E. Checking on the quality of finished products
E
____ involves determining an organization's goals and deciding how best to achieve them. A. Coordinating B. Controlling C. Organizing D. Leading E. None of these choices
E
____ is one of the four basic management functions. A. Working B. Communicating C. Managing D. Centralizing E. Planning
E
the definition of management considers A. goals. B. effectiveness. C. resources. D. efficiency. E. All of these choices
E
Management is practiced in A. Indiana Heart Hospital. B. the Catholic Church. C. the International Olympic Committee. D. McDonald's. E. All of these choices
E. All of these choices
Which of the following statements about interpersonal skills is TRUE? A. Interpersonal skills are most important for top-level managers. B. Interpersonal skills are most important for middle-level managers. C. Interpersonal skills are most important for first-line managers. D. Interpersonal skills are used by technical personnel, not managers. E. Interpersonal skills are important at all organizational levels.
E. Interpersonal skills are important at all organizational levels.
Educational, healthcare, and international organizations A. are so different from for-profit businesses that they do not need managers. B. have little in common with one another. C. require the use of management skills occasionally. D. are organized so that managers do not have a role. E. None of these choices
E. None of these choices
Which of the following statements concerning the relationship between managerial skills and managers' activities is TRUE? A. Conceptual skills are probably most important at the level of the first-line supervisor. B. Good interpersonal skills are absolutely essential to a manager's success. C. Diagnostic and analytic skills are important in the leader role. D. Technical skills are most important to top managers. E. The mix of skills required of a manager depends on the level of management at which he or she works.
E. The mix of skills required of a manager depends on the level of management at which he or she works.
____ skills enable a manager to visualize the most appropriate response to a situation. A. operational B. knowledge C. conceptual D. technical E. diagnostic
E. diagnostic
According to the science of management, management tasks should be approached in all of the following ways EXCEPT A. rational. B. logical. C. objective. D. systematic. E. intuitive.
E. intuitive.
Jeff works remotely on Fridays. He schedules conference calls on those days because he does not need to see others at work. He uses ____ skills. A. operational B. knowledge C. conceptual D. technical E. time-management
E. time-management
The ability to prioritize work, to work efficiently, and to delegate appropriately is a(n) ____ skill. A. operational B. knowledge C. conceptual D. technical E. time-management
E. time-management
All ____________________, regardless of whether they are large or small, profit-seeking or not-for-profit, domestic or multinational, use some combination of human, financial, physical, and information resources to achieve their goals.
Organizations
____________________ skills enable a manager to visualize the most appropriate response to a situation.
conceptual
Many business school professors extensively use the case method of teaching in which students are asked to solve various kinds of business-related problems. Which managerial skills are most likely to be improved by this teaching method? A. Diagnostic and interpersonal B. Conceptual and interpersonal C. Diagnostic and decision-making D. Technical and conceptual E. Technical and decision-making
c. Diagnostic and decision-making
The monitor, disseminator, and spokesperson roles make up the group of roles Henry Mintzberg termed ____________________ roles.
informational
When a manager encourages employees to improve productivity, she is engaged in the ____________________ role.
lead
Communication, motivation, and working with groups are all parts of the ____________________ function of management.
leading
The purpose of ____________________ is to ensure that an organization's goals are achieved in an efficient and effective manner.
management
____________________ managers work in areas related to getting consumers and clients to buy the organization's products or services.
marketing
Jennifer is the head ER nurse at a large hospital. She is a(n) ____________________ manager
middle
As the organization moves toward its goals, managers must ____________________ progress to ensure that it is performing in such a way as to stay on the path to success.
monitor
When managers use quantitative models and logic they are practicing the ____________________ of management.
science
Top managers make up the relatively ____________________ group of executives who manage the overall organization.
small
Washing dishes, waiting tables, and maintenance are examples of ____________________ skills.
technical
Conceptual skills are most important to ____________________-level managers.
top
Decisions such as General Electric's decision to sell its small-appliance division would be made at the ____________________ level of management.
top
____________________ people entering the workforce often seek work in smaller, more entrepreneurial firms that allow flexibility and individuality.
younger
