MGMT CH 10

true

Autonomy is the degree to which workers have the discretion, freedom, and independence to decide how and when to accomplish their jobs.

cognitive conflict is strongly associated with improvements in team performance

How would you respond to the following statement? "Group conflict is always bad."

project team

Many orthopedic parts are almost identical in size and shape. Stryker Howmedica Osteonics in New Jersey used a semi-autonomous work group to develop Product Recognition Technology that makes sure parts are identified correctly and orders are filled correctly. This group would be classified as a(n) ____.

false

Once teams have made it to the performing stage, they no longer need fear a decline in performance.

true

Team norms may be associated with either positive or negative outcomes for the company.

false

The autonomy continuum shows how five kinds of teams differ in terms of autonomy. The correct sequence from low team autonomy to high team autonomy is (1) traditional work groups, (2) employee involvement groups, (3) semi-autonomous work groups, (4) self-designing teams, and (5) self-managing teams.

self-designing teams

The highest level of team autonomy is found in ____.

allows the company to use employees from various departments with varying perspectives to attack the task

The job of the concepts managers at Starbucks is to use a cross-functional team to develop four to six new beverages annually. Starbucks uses a cross-functional team because it ____.

no, because requiring team consensus gives everyone on the team veto power

The manager wants to encourage cognitive conflict. According to the text, should she also push for a team consensus?

keep team interaction upbeat and action-oriented

Which of the following is a useful guideline for successful management of virtual teams?

flexibility reduction or elimination of communication barriers increased cooperation among separate departments faster design process -All of these-

Which of the following is an advantage associated with the use of project teams?

project team

Which of the following kinds of team is always temporary?

cross-functional teams project teams virtual teams employee involvement teams -none of these-

Which of the following kinds of team is defined as a permanent part of the organization's structure?

the consequences of social loafing include a loss of efficiency

Which of the following statements about social loafing is true?

the growth stages are forming, norming, and performing

Which of the following statements about team development is true?

bureaucratic immunity

With ____, teams no longer have to go through the frustratingly slow process of multilevel reviews and signoffs to get management approval before making changes.

employee involvement teams

____ do NOT have the authority to make decisions.

social loafing

____ is one of the disadvantages associated with the use of work teams.

cohesiveness

____ is the extent to which team members are attracted to a team and motivated to remain with it.

social loafing

____ occurs when workers withhold their efforts and fail to perform their share of the work.

team diversity

A group in Great Britain has been established to improve the employment, retention, and promotion prospects of black and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. The group is trying to increase ____ within the fire fighting teams.

norm

A group of workers in a medical examiner's office decided that they would not wear blue jeans to work because such casual wear seemed unprofessional. This informal agreement was made even though the office did not have a dress code. The workers created a(n) ____.

cross-functional team

A leading coatings and paints manufacturer established a team that resulted in a significant increase in plant availability and a decrease in plant downtime. Previously, the plant had lost considerable time daily because the assembly line had to be cleaned whenever the production schedule called for a different color, etc. to be produced. This team, which was composed of employees from several different departments, exemplifies a(n) ____.

work team

A local hospital ran into a funding problem when it tried to build a new state-of-the-art pediatric unit. The hospital management asked a group of physicians, hospital volunteers, and administrative staff to develop and implement a plan to raise the necessary money. This group of people with complementary skills formed a(n) ____.

true

Cognitive conflict is strongly associated with improvements in team performance, and affective conflict is strongly associated with decreases in team performance.

skill-based pay; gainsharing

In general, ____ is most effective for self-managing and self-directing teams performing complex tasks, while ____ works best in relatively stable environments where employees can focus on improving the productivity, cost savings, or quality of their current work system.

false

The most common type of training provided to members of work teams is training in leadership skills.