MGMT Ch 7

Which of the following are factors by which employees judge whether an authority's decision making is fair?

1. interpersonal justice 2. distributive justice 3. procedural justice

Which statement is true about unethical behavior?

It can be initiated by both the individual and the institution.

True or false: Justice provides the behavioral evidence that employees need to determine trustworthiness.

True

The three factors that influence trust levels are disposition-based trust, cognition-based trust, and ______________-based trust.

affect

The first step in the four-component model of ethical decision making is moral _______.

awareness

When people make a rational assessment based on perceptions of another party's reliability, they engage in

cognition-based trust.

Which branch of business ethics involves the scientific study of how people tend to act when presented with a moral problem or dilemma?

descriptive

What term describes the degree to which people pay attention to moral issues?

moral attentiveness

What factor is demonstrated when authorities recognize that a moral issue exists?

moral awareness

What term is used to describe the degree to which an issue has ethical urgency?

moral intensity.

Which branch of business ethics is focused on how people ought to act?

prescriptive

The perceived fairness of the processes used in reaching decisions is known as _______ justice.

procedural

The perceived fairness of the processes used in reaching decisions is known as _________ justice.

procedural

In a recent poll, 51% of consumers believed that Google is an appealing place to work and treats its employees well. Such a perception is part of Google's

reputation

What term is used to describe the beliefs or opinions that are generally held about an organization or its brand?

reputation

Corporate ________ responsibility is a an approach to business that recognizes that companies have responsibilities that extend to being a good corporate citizen in the community.

social

What term describes a company's acknowledgment that it is accountable for its actions?

social responsibility

According to researchers, people which characteristics prompt people to pay the most attention to stimuli?

1. They are vivid. 2. They are recognizable. 3. They are significant.

In order to determine whether distributive justice exists, employees consider which of the following?

1. assignments 2. pay 3. promotions

For which of the following reasons can whistle-blowing be considered an especially ethical action for a person to take?

1. The action exposes an illegal or immoral activity in an organization. 2. The action leaves the person vulnerable to potential retaliation.

Which of the following are dimensions by which we gauge an authority's track record?

1. benevolence 2. integrity 3. ability

Which factor is predicted by an employee's level of trust in authorities?

Ability to focus

Which dimension of justice is most accurately described by the saying, "A fair day's pay, for a fair day's work."

distributive justice

Authorities are able to improve procedural justice when they abide by rules of

fair process.

Which result is most likely when employees have higher levels of trust in authorities?

higher levels of task performance

What term is used to describe the characteristics or attributes of a person that inspire our trust?

trustworthiness

What term describes the process through which former or current employees expose illegal or immoral actions by their organization?

whistle-blowing