MGMT Chapter 11 Smartbook
Employee engagement is defined as
a mental state in which a person performing a work activity is fully immersed in the activity, feeling full of energy and enthusiasm for the work.
Of all the employees in the world, which percentage are highly or moderately engaged on the job?
62
Maggie's manager notices that she exhibits an external locus of control when she speaks about her work. Her manager should
assign Maggie to a highly structured job requiring greater compliance.
Justyne supervises several employees who seem to have low self-efficacy. To improve this situation, she should do all the following EXCEPT
avoid rewarding small successes
Why is it important to manage employees as individuals who have different personalities and circumstances?
To influence the way employees behave
Self-_____ is the ability to read your own emotions and accurately assess your moods so that you know how you are affecting others.
awareness
Relationship management is the component of emotional intelligence that deals with the ability to:
build strong personal bonds, communicate clearly and convincingly, and disarm conflicts
Employees who frequently praise their co-workers, show up for work on time, offer helpful suggestions, and take good care of the company's equipment are demonstrating organizational ______.
citizenship
People who feel greater job satisfaction are also likely to experience greater ______.
commitment to the organization, life satisfaction, and motivation
Of the Big Five personality dimensions that have a positive relationship to job performance, _____ describes how dependable, responsible, and achievement-oriented a person is.
conscientiousness
Jeanine's motto is "Check your bad mood at the office door." Even if she's tired or upset, she makes an effort every day to control her emotions in the workplace. This is an example of which component of emotional intelligence?
Self-management
_____ are types of behaviors that harm employees and the organization as a whole, such as absenteeism, tardiness, drug and alcohol abuse, sexual harassment, theft, and white-collar crime.
Counterproductive work behaviors
________ is the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways.
Self-management
Irene has always been known to exhibit "grace under pressure". Even when she's under a tight deadline, she appears to be relaxed, confident and in control. Which Big Five personality dimension does this BEST describe?
Emotional stability
_____ is defined as an individual's involvement, satisfaction, and enthusiasm for work.
Employee engagement
Danielle is considered to be the "life of the party". She's outgoing and gregarious. Which of the following Big Five personality dimensions would BEST describe these characteristics?
Extroversion
What is the term for the way individuals perceive their ability to perform across a variety of different situations?
Generalized self-efficacy
People with high rates of self-efficacy, including generalized self-efficacy, tend to have what characteristics?
Higher rates of motivation and High job performance
Which region has the most highly or moderately engaged employees?
Latin America
How can you raise your emotional intelligence (EI)?
Learn about aspects of your EI that could be enhanced and Become aware of your EI level
Which groups are often incorrectly perceived as having low organizational commitment?
Mothers and Pregnant Women
Tasha loves to travel, especially internationally. She's always eager to see new places, try new things, and learn about different cultures. Which Big Five personality dimension does this illustrate?
Openness to experience
______ is characterized by value-adding behaviors such as making constructive statements about the department, taking a personal interest in the work of others, making suggestions for improvements, and mentoring new employees.
Organizational citizenship
What are the types of employee behavior that managers can influence?
Performance and productivity, Counterproductive work behaviors, Turnover and absenteeism, and Organizational citizenship behavior
Which of these are person factors that contribute to employee engagement?
Personality, Positive psychological capital, and Human and social capital
According to Daniel Goleman, which traits make up emotional intelligence?
Self-awareness, self-management, social awareness, and relationship management
The component of emotional intelligence known as _____ consists of empathy and organizational intuition, the ability to understand how your emotions and actions affect others within the organization.
Social Awareness
Louisa seems to have a strong ability to accurately pick up on the emotions of others in the workplace, understand what is going on, and display a keen sense of empathy. Which element of emotional intelligence does this describe?
Social awarenessssss
Relationship Management:
The ability to communicate clearly, disarm conflicts and build strong personal bonds
Self-Management:
The ability to control your emotions and act with honesty and integrity
Self-awareness:
The ability to read your own emotions and gauge your moods accurately
Social Awareness:
The ability to show others that you care and your understanding of how your emotions and actions affect others
Conscientiousness:
The extent to which a person is dependable, reliable, and responsible
Openness to experience:
The extent to which a person is imaginative, curious, and broad-minded
Extroversion:
The extent to which a person is outgoing, sociable, and assertive
Emotional stability:
The extent to which a person is relaxed, secure, and unworried
Agreeableness:
The extent to which a person is trusting, cooperative, and good-natured
What is organizational commitment?
The extent to which an employee identifies with an organization and is committed to its goals
People high in ________ are responsive to others' social and interpersonal cues.
emotional intelligence
Odell is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?
emotional stability
The ability to monitor your own feelings and those of others and to use this information to guide your thinking and actions is referred to as _____.
emotional stability
Mark failed his last test and blamed it on the fact that the test was poorly written and the room was too noisy for him to concentrate, not because he didn't study for the test. Mark would be said to have a(n) ____________ locus of control
external
Roberto really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Roberto probably scores high in
extroversion.
Jolene doesn't believe that "luck happens". She firmly believes that you make your own luck in life by what you do and how you do it. Jolene has a(n) __________ locus of control
internal
Locus of control, or the extent to which people believe they control their fate through their own efforts, can be characterized as:
internal or external
Margarita believes that she controls her own destiny. She is a rather shy person who is extremely dependable and responsible, and her coworkers respect her greatly. Margarita has a(n) ________ locus of control and would rate high on the ________ dimension of personality.
internal; conscientiousness
The extent to which people believe that they control their fate through their own efforts is called _____.
locus of control
After William's boss asked him to compile sales figures for the past three years, William pulled together the information and turned it over to his boss. After several days of not getting any feedback from his boss, William worried that he hadn't done a good job in presenting the information. William is demonstrating _____.
low self-esteem
Emotional intelligence reflects the ability to:
monitor your and others' feelings and to use this information to guide your thinking and actions, use emotions and emotional knowledge to enhance thought, AND carry out accurate reasoning about emotions
Emotional intelligence reflects the ability to:
monitor your and others' feelings and to use this information to guide your thinking and actions, use emotions and emotional knowledge to enhance thought, and carry out accurate reasoning about emotions
If a manager knows one of her employees has low self-esteem and wishes to enhance it, she should
reinforce the employee's positive attributes and skills
The extent to which you feel positive or negative about the various aspects of your work is called job ______.
satisfaction
The belief in one's ability to complete a task is called __.
self-efficacy
Boring, tedious jobs generally reduce people's perceptions of their
self-efficacyyyy
Which emotional intelligence trait tends to be empathetic?
social awareness
A(n) ______ is an environmental characteristic that causes stress.
stressor
Complete the sentence with all of the accurate statements regarding the relationship between conscientiousness and job performance. Conscientiousness is consistently and positively related to:
task performance, leadership behavior, resilience, and supervisor-rated liking
The personality dimensions of extroversion, agreeableness, conscientiousness, emotional stability and openness to experience are referred to as _____.
the Big Five personality dimensions
