mgmt chp 7 Test bank

which of the following factors is NOT associated with larger span of control

C. subordinates are located at various locations

reenginerring means preserving the past by establishing the sequence of activities through which work was done (True or False)

FALSE

Service firms include banks, hotels, and law firms. (True or False)

TRUE

Innovative Creations Corporation is designed along functional lines. New product development is very slow, and the process is plagued by many problems. One of the problems is that the people in marketing never communicate with the people in production. This is an example of poor _______. a. coordination b. planning c. motivating d. leading e. controlling

a. coordination

With a(n) __________ strategy, the organization attempts to develop innovative products unique to the market. a. differentiation b. integration c. reengineering d. cost leadership e. defensive

a. differentiation

Makai's Marketing Mix (MMM) does not use its resources wisely. The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand. MMM's management should consider changing the organizational structure from __________ to __________. a.horizontal; vertical b. team-based; horizontal c. vertical; team-based d. mechanistic; rigid e. team-based; virtual network

a. horizontal; vertical

. The highest level of horizontal coordination is ______. a. relational coordination b. teamwork c. networking d. coordination e. controlling

a. relational coordination

. The highest level of horizontal coordination is ______. a. relational coordination b. teamwork c. networking d. coordination e. controlling

a. relational coordination

__________ is characterized by intangible outputs. a. Service technology b. Mass production c. Large-batch production d. Small-batch production e. Continuous process production

a. service technology

which structure is illustrated in this diagram a. Vertical b. Divisional c. Team d. Matrix e. Virtual

a. vertical

Which structure is illustrated in this diagram? (divisional) a. Vertical b. Divisional c. Team d. Matrix e. Virtual

b. divisional

Stephanie works in one of seven research and development departments at Tara's Terrace, Inc. This would suggest that Tara's Terrace has a ______. a. functional structure b. divisional structure c. wide span of control d. high degree of centralization e. matrix structure

b. divisional structure

the functional, ____, and _______ are traditional approaches that rely on the chain of command to define departmental groupings and reporting relationships along the hierarchy

b. divisional; matrix

Louise works in the manufacturing department at Ice Sculptures. The work in Louise's department is low in task specialization. As a result, Louise ______

b. does a variety of tasks and activities

Swift Move Facilities manufacturers two different bicycle models. The company produces a high volume of products using standardized production runs. The company does very little product customization. Swift Move uses which of the following types of technology structure? a. Service production b. Mass production c. Large-batch production d. Small-batch production e. Continuous process production

b. mass production

Flash Card Inc. recently underwent a significant company-wide change that involved revision of its manufacturing and leadership processes. The result of this was a stronger emphasis on horizontal coordination. This level of change is referred to as _____. a. reorganization b. reengineering c. e-engineering d. strategic planning e. corporate structuring

b. re-engineering

____ departments include all of those that provide specialized skills in support of ____ departments.

b. staff line

Coordination is to _____ as cooperation is to _____. a. relationships; responsibilities b. synchronization; joint effort c. Intradepartmental duties; interdepartmental duties d. function; structure e. line departments; staff departments

b. synchronization; joint effort

the matrix structure violates which of the following principles of management

b. unity of command

. In small-batch technology, _____ communication is high; in mass production technologies, _____ communication is high; in continuous process technologies, _____ communication is high. a. verbal; verbal; verbal b. verbal; written; verbal c. written; verbal; verbal d. written; written; verbal e. verbal; written; written

b. verbal; written; verbal

Organ Rentals Corporation has been having numerous problems. Communication across departments is poor and decisions are backing up at the top of the organization. Organ Rentals most likely uses a __________ structure. a. geographic b. product c. functional d. matrix e. team-based

c. functional

Which types of teams most are appropriate when the primary goal is innovation and the organization needs flexibility to cope with an uncertain environment? a. Tight b. Mechanistic c. Horizontal d. Functional e. Vertical

c. horizontal

which of the following is typically NOT considered a staff department

c. manufacturing

Small-batch technology organization is best described as _____; mass production technology organization is best described as _____; continuous process technology organization is best described as _____. a. organic; organic; mechanistic b. mechanistic; mechanistic; organic c. organic; mechanistic; organic d. mechanistic; organic; organic e. mechanistic; organic; mechanistic

c. organic; mechanistic; organic

Rebecca works for a company that has clearly defined lines of authority. Each employee knows that he or she has authority and responsibility for a distinct set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which principle?

c. scalar

Typically, strategic goals of cost efficiency occur in more _____ environments; goals of innovation and flexibility occur in more _____ environments. a. dynamic; stable b. uncertain; uncertain c. stable; uncertain d. uncertain; stable e. dynamic; uncertain

c. stable; uncertain

Which of the following structures is most consistent with a strategy of stability? a. Team-based b. Organic c. Matrix d. Functional e. Learning

d. functional

Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels of management between her and the company CEO. Compared to YZ, Jacob's company has what type of organizational structure?

d. tall

Which of the following is a contemporary approach to structural design in departmentalization? a. Functional b. Divisional c. Traditional divisions d. Teams e. Geographic-based

d. teams

Walt works for a large company. Recently, his organization began to contract out such functions as training, engineering, and computer service. This approach is consistent with a ___ structure

d. virtual network

the ___ delineated the chain of command, indicates departmental tasks and how they fit together, and provides order and logic for the organization

e. organizational chart

All of the following are advantages of a divisional structure, EXCEPT _______. a. high concern for customers' needs b. fast response, flexibility in an unstable environment c. emphasis on overall product and division goals d. development of general management skills e. there is little duplication of services across divisions

e. there is little duplication of services across divisions

an advantage of vertical functional structure is the ability to respond quickly to external changes (True or False)

false

certainty is the environment is usually associated with decentralization (True or False)

false

collaboration refers to the managerial task of adjusting and synchronizing the diverse activities among different individuals and departments (True or False)

false

functional coordination refers to frequent horizontal coordination and communication carried out through ongoing relationship of shared goals, shared knowledge, and mutual respect (True or False)

false

in a virtual network, aspects of both functional and divisional structures exist simultaneously in the same part of the organization (True or False)

false

in mass production, each customer receives a unique, one of a kind product (True or False)

false

in the divisional approach, coordination across divisions is usually strong, whereas coordination within divisions is often poor (True or False)

false

organizing defines what to do and strategy defines how to do it (True or False)

false

service technology is characterized by limited customer contact (True or False)

false

small-batch production is characterized by high centralization (True or False)

false

the functional structure is appropriate when the primary goal is innovation and flexibility (True or False)

false

the principle of unity of command states that employees in an organization should be held accountable to multiple supervisors. (True or False)

false

the trend is recent years has been toward narrower spans of control as a way to facilitate delegation (True or False)

false

vertical hierarchies are no longer considered appropriate, and they often produce significant impairments in organizational functioning (True or False)

false

when an organization uses a differentiation strategy, it strives for internal efficiency(True or False)

false

At Fox End, people are grouped together in departments by common skills and work activities, including a sales department and a production department. This is an example of vertical functional approach. (True or False)

true

For companies to operate effectively, the amount of centralization or decentralization should fit the firm's strategy. (True or False)

true

a major problem of the matrix structure is the confusion and frustration caused by the dual chain of command (True or False)

true

a task force is a temporary team or committee formed to solve a specific short-term problem involving several departments (True or False)

true

continuous process production is characterized by organic structure (True or False)

true

in continuous process production, the entire workflow is mechanized in a sophisticated and complex form of production technology (True or False)

true

mass production is characterized by high centralization (True or False)

true

small-batch manufacturing is close to traditional skilled - craft work

true

the distinctive feature of the project manager position is that the project manager is located outside the departments being coordinated. (True or False)

true

the organizational structure is the framework in which the organization defines how tasks are divided, resources are deployed, and departments are coordinated (True or False)

true

the pure functional structure is appropriate for achieving internal efficiency goals in the stable environment (True or False)

true

traditional views of organizational design recommend a span of management of about 7 to 10 subordinates per manager. (True or False)

true