MGMT EXAM 3
"It's difficult to concentrate on being my best at work and giving the company my all because of the incessant offensive comments, jokes, conversations, and emails that seem to define this place."
A hostile work environment for diverse employees
"Minorities here know that the company doesn't truly care about them. When our workers from underrepresented groups get offers from companies that offer true support to their minority workers, they take those jobs immediately."
A negative diversity climate
Araceli loves digging into a challenging assignment at work.
Affective component of attitudes
Sasha hates the new office that she's been assigned to.
Affective component of attitudes
Which of the following describes the purpose of managerial control?
All of these choices are correct.
How can Boeing's current product defect rate impact its balanced scorecard?
It may impact its customer perspective—KLM and United may look to Airbus for future aircraft.
Which of the following core total quality management (TQM) principles is Leo exhibiting?
None of the answers are correct.
Employees don't need to be rewarded at annual review time for engaging in diversity efforts. They should be rewarded on objective job performance—plain and simple
Resistance to diversity program priorities
Why are we wasting time at LGBTQ sensitivity training? We should be attending to our real work
Resistance to diversity program priorities
One of Janelle's employees filed a complaint against her with senior leadership regarding a particular exchange between the employee and Janelle. The executive team asks Janelle to attend an informal deposition where they ask her to provide her recollection of what happened in the exchange between her and the employee on the day in question.
Retrieving from memory to make judgments and decisions
If we hire people from that culture, the quality of their work won't be up to the standards we adhere to in our culture because they just don't tend to be as ambitious.
Stereotypes and prejudices
Based on goal-setting theory, which of the following is true of the SkyBlue incentive plan?
The goals are specific.
What should Claus be doing to improve Trayvon's performance?
Trayvon has low self-esteem and Claus needs to express confidence in his ability to get the job done.
Which of the following best practices is James struggling with?
adapting communications
Based on McClelland's Acquired Needs Theory, workplace blind dating at Freshbooks is an attempt to fulfill a need for
affliliation
Ronald is a counselor in your company's employee assistance program. His job is to listen to employees who are having difficulties in their job or personal lives and help them work through them.
agreeableness
Which of the following jobs are low in task identity?
assembly line worker
Professors at OB University must follow strict guidelines when it comes to planning and delivering course material. This is an example of low
autonomy
The extent to which a job allows an employee to make choices about scheduling different tasks and deciding how to perform them
autonomy
Which conflict handling style does Kira exhibit?
avoiding
You make a choice for how to get things like food or water.
behaviors
Amy and Mike seem to be advocating that control be ________ while Leo believes it should be ________.
bureaucratic; decentralized
When Hector's students handed in their work late, he knew they had been out partying and this was why they didn't do their work on time.
casual attribution
Emmanuel is very good at pointing out things that aren't working but doesn't make an effort to offer ideas for how to fix them.
complainer
Sarah's proposal that nurse practitioners be able to discharge patients is reflective of which conflict handling style?
compromising
Amy asks Leo why he does not "have people on the line manually checking batteries as we go?" What type of control is Amy advocating for?
concurrent
Based on the case, regulators are planning enhanced inspections of Boeing's production line during the manufacturing of the MAX. What type of control is this?
concurrent
Some U.S. shale companies fit their machines with sensors that collect performance data in real time. What type of control does this represent?
concurrent
Threadless receives immediate customer feedback on specific promotions through online orders. What type of control does this represent?
concurrent
Strategy maps utilize the ______________ viewpoint of management theory.
contingency
Assume Laura has a managing board that includes members from the JoJo Maman Bebe sales, operations, and finance departments. Based solely on this information, what type of team would this most likely be?
cross-functional
For an airline company, frequent reliable departures are a measurable objective for which perspective?
customer
Isabel has been described by coworkers as antagonistic because she finds a way to turn any discussion into a dispute.
debater
People generally don't like having Dean in department meetings because he seems to disagree in discussions purely for the sake of disagreeing.
debater
Assume that Trayvon is very stressed after his meeting with Claus. Which of the following is a likely explanation for this stress?
demands created by individual differences
Which of the following is not a benefit to working on James's team?
duplication of effort
Kira allowed the conflict between Blake and Sarah to turn
dysfunctional.
Alex manages a team of several professionals. He is cognizant that he needs to be aware of how stress might present in his workforce. Alex should be on the lookout for
employees that experience headaches, back discomfort, and migraines.
Alejandra will grumble about something she's unhappy with at work for as long as it takes to get people to acknowledge her.
entangler
The sudden shift from in-person late-night TV production to virtual production caused a dramatic shift for production crews. Based on what you know about punctuated equilibrium, the time before COVID-19 would be characterized as ______ while COVID-19 caused ______.
equilibrium; abrupt change
Bill has low self-efficacy. As a result, his __________ tends to be low.
expectancy
The goal seems to be a nonstarter for the team as they have never mishandled fewer than 200 bags, let alone hitting the goal of 100 bags. Based on expectancy theory, this is a(n) ________ problem.
expectancy
person's belief that the effort they put into completing a task will lead to performing at a desired level is called
expectancy
In equity theory, inputs usually refer to
experience
Logan is newly married and expecting a baby. He likes to work out and eat healthy foods and he prefers to live in Florida.
external dimensions
Samantha is terminated from her job. She believes that her termination is a layoff due to poor market conditions. This belief displays which the following components of core self-evaluations?
external locus of control
Kalisha is part of the sales force. She is friendly and outgoing, and she consistently is your top sales person.
extroversion
Gina is very serious about her budget. As a new manager, she wants to make sure that she is a good steward of her employees, knowing that stress can cause her division to miss their bottom line at the end of the year. When Gina is considering the physiological implications for her workforce, which of the following is she not considering?
family leave
Information tells you whether your choices worked or not.
feedback
The oversupply of oil in world markets and the increase in interest rates primarily negatively impacted which perspective of U.S. shale's balanced scorecard?
financial
Boeing is looking to eliminate hundreds of quality-control inspectors—as a cost-cutting measure—while the company still has an unacceptable production defect rate. Based on what you've learned about the balanced scorecard, what two perspectives are directly conflicting in this situation?
financial and internal business perspectives
If a member of the group does not effectively contribute to JoJo Maman Bebe's success, but continues to be employed, the group may only reach the ________ stage of development.
forming
At the beginning of the meeting Kira does not properly lead the team during the ______ stage of team development. Therefore; the team was stuck in the ______ stage.
forming; storming
Ivy knew she would like her blind date as soon as she saw him, because of the way he dressed.
halo effect
Ramon portrayed which of the following team roles?
harmonizer
Melissa is an engineer at Acme Consulting. She used to work from 8:30 am to 5:30 pm, but her boss told her she could come in at 9:00 am because of her great performance last year. However, this year Melissa is constantly arriving late to work. Her supervisor is looking to utilize extinction to remedy this behavior. Which of the following would be an example of extinction in this situation?
having Melissa go back to working from 8:30 am to 5:30 pm
Which of the following jobs exhibit the highest level of skill variety?
head chef
Which of the following Big 5 personality measurements probably contributed to co-CEO Korey's initial success at Away?
high conscientiousness
Late-night TV production requires efficient and collaborative processes. Producers source material, writers take the material and script the show, then video, audio, and makeup act to meet taping deadlines. Finally, editors ensure the show meets broadcast standards. Based on what you know about team effectiveness, this sequence of events requires
high team interdependence.
The hospital's wellness department is an example of a(n)
holistic wellness program.
Based on Herzberg's two-factor theory, personal protective equipment (PPE) for health care workers on the front lines is a(n) ______ factor.
hygiene
Zeb met with five potential new assistants over the course of the last week. He couldn't explain why, but he knew he had a great feeling about three of them and didn't care for the other two. One of Zeb's coworker's pointed out that the three he liked shared Zeb's gender and race, and the two he didn't care for did not.
implicit bias
If an employee is feeling negative inequity due to less pay than a comparable other, they are most likely to do all of the following except
increase their efforts
Threadless sets an annual budget for the next year after the end of the current year's holiday season. The process includes reviewing the current budget and setting goals for the next year. The company then supplements the annual budget with forecasts. What type of budgeting does this resemble?
incremental
The new, virtual environment of late-night TV production could cause taping delays if one part of the process was delayed due to glitches. For example, if writers had difficulty collaborating online, it could cause a delay in scripting, which would push back taping. What type of conflict could this result in?
intergroup
U.S. shale companies' use of technology such as AI, to make drilling more efficient, primarily supports the ______ perspective of the balanced scorecard.
internal business
Replacing Starbucks' baristas with automated coffee-making machines would fall under what perspective?
internal business processes
Brooke is a female employee who, at 67 years old, is getting ready to retire.
internal dimensions
Winton is a 25-year-old male employee of African American descent.
internal dimensions
Which component of core self-evaluations reflects an individual's belief that s/he controls the events and consequences in life?
internal locus of control
Despite all the challenges they faced, thousands of health care workers continued coming into work because they had a job to do and lives to save. What type of motivation and associated rewards does this portray?
intrinsic
Innovation and learning perspective of the balanced scorecard focuses on the improvement of
knowledge-sharing mechanisms.
Based on Maslow's Hierarchy of Needs, workplace blind dating would fulfill which need?
love
Based on the video, which of these is one explanation for Riley's performance issues?
low level of stress
Assume that one of the production crew members is known for mediating conflict between different individuals or teams. This person would have the ______ role of ______.
maintenance; harmonizerCorrect
The purpose of using a balanced scorecard is for companies to
make sure their business activities align with strategy.
Laura mentions that employees will come back from tea break on time because they know it will let down their fellow work mates if they don't. What consideration in building a group into an effective team does this example most closely embody?
motivation through mutual accountability and interdependency
Joe has the same qualifications (education and experience) as Chelsea, and they work for the same company. Joe finds out that Chelsea is earning a higher salary than him, even though they both do the same job. Based on equity theory, what is Joe most likely to experience?
negative inequity
Assume that ER nurses in New York City were responsible for 25+ patients on each shift during the pandemic while ER nurses in smaller cities only had four or five patients per shift. Both groups of nurses had equivalent backgrounds, received comparable compensation, and had similar working conditions. Based on equity theory, the New York City nurses would be feeling
negative inequity.
The case mentions that many health care workers are overwhelmed as they are working long hours. Assume that hospital management agrees to relax the requirement that workers pick up weekend shifts for those that are the best performing. What type of reinforcement does this portray?
negative reinforcement
If James asks team members to reply to each other within 24-hours during regular business hours, he would be instituting a(n)
norm
Keisha is a top manager at BlueCross BlueShield and, as an employee for more than 30 years, she has seniority over most of the other members of her department.
organizational dimensions
Late Night with Seth Meyers showrunner Mike Shoemaker had a highly performing team that regressed to its more primitive days due to the challenges associated with COVID-19. Based on Tuckman's Five-Stage Model, Shoemaker's team most likely went from ______ to ___
performing; storming
Boeing's production team unintentionally left debris in fuel tanks and other interior spaces of almost half of undelivered MAX planes. This shows
poor quality control
Kendrick looks down toward the ground or runs in the other direction whenever he passes by colleagues in the hallway.
porcupine
Lily always immediately RSVPs to departmental social events with a "no."
porcupine
Reducing an employee's compensation because of poor performance is known as
punishment
The last time Takeshi talked with this vendor he felt the vendor was trying to take advantage of him. This time the meeting went very well, and Takeshi is thinking about giving him some business.
recency effect
An example of an instrinsic reward is
recognition
In equity theory, outputs usually refer to
recognition
The case mentions that Saudi Arabia, for instance, is able to produce conventional oil for under $10 a barrel, making it more resilient during price slumps. With this in mind, the primary reason why U.S. shale companies need to utilize effective control measures is to
reduce cost
The overall debate between the interviewer and Laura centers around which of the following?
return on investment versus team satisfaction
Assume that a U.S. shale company partners with an oil refinery to take random samples of oil that's been produced in order to confirm adequate quality and proper viscosity. This would be an example of utilizing which TQM tool or technique?
statistical process control
Boeing's Process Monitoring System randomly audits a small percentage of jobs in certain categories to ensure there is a 95 percent production acceptability rate. What type of TQM tool is this?
statistical process control
Austin often says provocative things under his breath, just loud enough so that some of his coworkers hear it and get upset about it.
stink bomb
Threadless switched to 100 percent on-demand printing, allowing vendors to print one shirt at a time (instead of bulk) and to send the shirt directly to customers. Threadless never has to actually touch the product, reducing its fixed costs. This is an effective way to manage the company's
supply chain
Assume that Jason Macatangay, the company's VP of Finance and Treasurer, changes the company to 100 percent on-demand printing, completely overhauling its supply chain so that performance will meet standards. What step in the control process would this represent?
take corrective action
After comparing performance to standards, what is Leo not doing?
taking corrective action
Xiuying is the head of security. It is important that she keep her cool during very tense situations, otherwise your employees and your company could face serious consequences.
Emotional stability
Affirmative action programs do nothing but make it harder for qualified white males to get jobs.
Fear of discrimination against majority group members
You search for ways to get things like food or water.
motivation
Farid's area of expertise includes the technological design and implementation of new products. He is an assistant manager in his department.
organizational dimensions
After reviewing a few of his tasks, Luciana tells her new assistant "next time I need something done well I'm going to give it to you!"
Behavioral component of attitudes
Even though Frederick and his new employee got off on the wrong foot, he decides that he is going to give her another chance.
Behavioral component of attitudes
Lane leaves an uncomfortable job interview and calls her partner to say, "I would not take a job at that company if they offered me double my current salary."
Behavioral component of attitudes
After sitting through his annual performance review, Quinton thinks his boss is not doing a very good job of tracking employee performance.
Cognitive component of attitudes
After spending only a few minutes on the phone with a customer service agent before his problem was satisfactorily resolved, Khushtar told the agent "your company does a really great job with tech support."
Cognitive component of attitudes
Steve believes it's rude for his coworkers to respond to emails during team meetings
Cognitive component of attitudes
Sarah is a manager at a retail store that sells mobile devices. After reviewing the store's sales records over the past several months, she determines that the store needs to sell more devices to boost their sales. Accordingly, she tells employees that they will be expected to sell at least five phones per day and assesses the number of sales each employees make after a month has passed. Most employees met this requirement, but a few sold fewer than five phones per day. Sarah decides not to approach these underperforming employees for fear of being disliked. Which of the following steps in the control process did Sarah not take?
taking corrective action
The extent to which a job requires a worker to perform all the tasks needed to complete the job from beginning to end The extent to which a job requires a worker to perform all the tasks needed to complete the job from beginning to end
task identity
A janitor in a hospital is likely to feel higher levels of ______ than a janitor in a toilet paper factory.
task signifigance
The extent to which a job affects the lives of other people, whether inside or outside the organization
task signifigance
Wendy mentions that she is relying on Bernard's work to get her work done. This is an example of
team member interdependence.
When a goal is not met, a manager should assume that
the set goal was too ambitious or employees need to improve their performance.
One of the main issues is that some team members do not have faith in each other. This issue is primarily related to a lack of
trust
Governor Asa Hutchinson announced that nurses in Arkansas would receive a $1,000 monthly bonus payment during the pandemic, and that number would double to $2,000 if they worked in a facility with a confirmed case of COVID-19. If nurses value adequate personal protective equipment (PPE) over additional compensation, Hutchinson's plan may not be successful based on the ______ component of expectancy theory.
valence
The extent to which workers receive clear, direct information about how well they are performing the job
feedback
Maya makes a gagging motion whenever lower-level coworkers offer ideas in meetings.
stink bomb
If you want to know of any potential holes in your idea, just ask Sami. He loves to tell people all the reasons their ideas won't work.
complainer
Which of the following is a behavioral sign that a doctor may be stressed?
not sleeping at night
This organization doesn't value ethnic diversity. It only cares about creating the false impression that it values ethnic diversity so that outsiders will think more positively about it
A negative diversity climate
Dr. North is a busy doctor who also has three kids. Based only on this information, which source of stress is she most likely suffering from?
work-life conflict
Hilario is aggravated by his new supervisor's overbearing style.
Affective component of attitudes
These can be either intrinsic or extrinsic.
rewards
Based on the video, which of the following is not a stressor for doctors?
workplace counseling
Mariana is your company's head of governmental reporting. It is critical that her reports be submitted on time and accurately, otherwise the company could face stiff penalties.
Conscientiousness
When Caleb wants to express discontent about something at work, he goes around having conversations with coworkers and tries to manipulate them into saying things that he can then use to support his position.
Entangler
If we hire too many Hispanic employees, pretty soon Caucasians won't have a chance to succeed here, even if they are more qualified
Fear of discrimination against majority group members
We technically have a paternity leave policy on the books, but men here know that actually using that leave is frowned upon.
Lack of support for family demands
Working mothers in this company have to choose between doing what it takes to get high performance evaluations and attending to their children's needs.
Lack of support for family demands
There's ageism at this job everywhere I turn. From the twenty-somethings taking over the boardroom to the constant joking about how anyone over fifty is a dinosaur in the digital age, a person who isn't young is never allowed to forget it here.
Stereotypes and prejudices
This job requires an employee who can finesse deals with groups of predominantly Japanese men. Anyone other than a Japanese male won't have the right background to be able to win the trust of potential clients.
Stereotypes and prejudices
Connor doesn't normally remember the details of each meeting in his department, but he won't likely forget last week's meeting because of a very heated exchange he had with a coworker.
Storing in memory
The case points out which barrier to diversity?
a negative diversity climate
Jackie has an axe to grind with Milo from way back. This is obvious any time there's an issue at work and Jackie finds a way to spin it as being Milo's fault.
blamer
William doesn't take personal responsibility when things go awry for the team he leads. Instead he always attributes responsibility for failures to his team members.
blamer
Perla graduated with a master's degree in business administration from Harvard University. When she's not working, Perla likes to windsurf and skydive.
external dimensions
Linda has never worked as a manager before, but she was just promoted to a directorial position at her firm. She just had her first conversation with HR to strategize around how she can both reward her employees and also combat the negative effects of stress for her team. She is considering offering benefits in the form of _________ and __________ in order to keep her team positive and productive.
flexible scheduling; leisure time
Based on what you learned about co-CEO Korey and causal attribution, what attributional tendency do you believe she utilizes when an employee wants to take time off or does not immediately answer messages?
fundamental attribution bias
Sarah receives a difficult work assignment that will require her to spend many hours organizing and deciphering information. She successfully completed a similar task last year and her supervisor is confident that she can do the same again this year. Which of the following best describes how Sarah is likely to feel in relation to the task?
high self-efficacy
Assume a workplace blind date at Freshbooks does not go well and the two employees feel awkward afterwards. Based on Herzberg's Two-Factor Theory, what factor was impacted?
hygiene
Based on the case, employee engagement at Away may be deteriorating because of which of the following?
increased stressors
Angelo's boss frequently exhorts his subordinates to work harder by promising them a substantial bonus at the end of each quarter. However, bonuses are only sporadically awarded regardless of meeting performance goals. As a result, Angelo's ____________ may be low.
instrumentality
Lucas is concerned that even if he puts forth effort and performs as expected, there are other individuals (i.e., flight crew, gate agents, etc.) who can still cause the on-time performance goal not to be met. Based on expectancy theory, which of the following is most closely related to Lucas's concern?
instrumentality
Hadya sees that her boss has been working behind a closed door all week. This is atypical because his door is usually open. Hadya wonders if her boss is avoiding the employees on purpose because he has something negative to tell them.
interpretation and evaluation
Jeremiah works at a marketing firm and is assigned a client that is known for being difficult to work with. Jeremiah is confident that he can produce a quality product but is often very worried and stressed when working on it. Jeremiah displays
low emotional stability and high self-efficacy.
Based on the video and what you know about the Big 5 personality types, Trayvon is most likely ________ on ________.
low; emotional stability
The team raises concerns about the volume of bags they have compared to smaller regional airports. Specifically, Sophia mentions that they have to work just as hard, if not harder, than crews at smaller airports, but are held to the same margin of error. Which of the following best portrays what Sophia is feeling?
negative inequity
Shawn is required to be in the office Monday through Friday, but would really value the ability to work from home one day a week. Based on Shawn's above-average performance last year, his boss is allowing him to work from home on Fridays. This is an example of which of the following?
negative reinforcement
Rashan is the director of your advertising department. Your company creates all of its own ads for your products. It is up to Rashan to conceive of creative and imaginative ad ideas.
openness to experience
Santino is very quiet and shy. He doesn't speak up much at meetings and prefers to keep to himself.
personality
Yoshiko is outgoing and fun-loving. Her coworkers like to be around her because she always looks on the bright side of life and brings levity to her work situation.
personality
Workplace blind dating allows for a connection between employees who may not get to otherwise meet and socialize. Which innate need of Deci and Ryan's Self-Determination Theory is most impacted by workplace blind dating?
relatedness
Which of the following is not a source of job-related stress at Away?
role ambiguity
Sebastian was never aware of any racial discrimination happening in his workplace. However, a few months ago Sebastian felt strongly that he was the victim of racial discrimination at work, and now he notices it happening to others in the office as well.
selective attention
The extent to which a job requires a person to use a wide range of different skills and abilities
skill variety
Alexus knew the man she just interviewed for her department would be a good employee with a good work ethic—he got along well with everyone, the interview went well, plus he went to her alma mater!
stereotyping
Desire is created to get things like food or water.
unfulfilled need
Dick is a customer service representative for William's Global Paints in New York City. Dick enjoys living and working in New York City because of the availability of public transportation as he does not own a car. William's Global Paints recently announced that they are giving a free monthly parking space to the worker with the highest level of customer service. This announcement does not affect Dick's level of motivation due to the impact it has on his
valence
Sophia mentions that $250 is not even 1 percent of her salary and she does not seem motivated by the amount of the bonus. Based on expectancy theory, Sophia's lack of motivation can be attributed to which of the following?
valence
