mgmt exam 4

In which stage of the group development process are group members asking, "How can I best perform my role?" Multiple Choice forming storming norming conforming performing

performing

Which of the following should a person do to avoid conflict? Multiple Choice Be indecisive in improving the outcome. Withhold the truth if needed. Use judgmental language. Stop ignoring conflict. Lose sight of the ultimate goal.

Stop ignoring conflict

Which of the following is one of the assumptions underlying nonrational models of decision making? Multiple Choice - Managers possess complete information.Rational decision making is a struggle. - The context for managerial decisions is simple and stable. -Decisions can be made with certainty. - Managers do not face restrictions when making decisions.

Rational decision making is a struggle.

________ is the conflict-handling style that is passive withdrawal from the problem and active suppression of the issue. Multiple Choice Integrating Obliging Avoiding Dominating Compromising

avoiding

The ___________ styles are inappropriate when the issue is important to you. Multiple Choice integrating and compromising dominating and integrating avoiding and compromising avoiding and obliging obliging and dominating

avoiding and obliging

An individual who enjoys working with others and enjoys social interactions in which opinions are openly exchanged exhibits which decision-making style? Multiple Choice analytical conceptual directive behavioral consultative

behavioral

Which of the following are the 3 Cs of team players? Multiple Choice conscientious, committed, collaborative committed, collaborative, competent collaborative, conscientious, constructive competent, competitive, codependent constructive, committed, compromising

committed, collaborative, competent

Team ________ describes the collection of jobs, personalities, knowledge, skills, abilities, and experience levels of team members. Multiple Choice gatekeepers charters roles composition capacity

composition

Julie takes a broad perspective to problem solving and likes to consider many options and future possibilities. She has a long-term perspective and relies heavily on intuition and discussions with others, and is good at finding creative solutions to problems. Julie has a(n) ________ style. Multiple Choice analytical conceptual directive behavioral consultative

conceptual

In the _________ bias, a decision maker subconsciously decides something even before investigating, and then seeks information that supports the decision. Multiple Choice - confirmation - availability - representativeness -overconfidence - framing

confirmation

Forms of trust include all of the following except Multiple Choice constructive. contractual. communication. competence. character.

constructive

A(an) _______ tree is a graphical representation of the process underlying decisions. Multiple Choice solution process decision ethical action

decision

An _______ is the person who promotes greater understanding through examples or exploration of implications for a group. Multiple Choice evaluator initiator information seeker/giver elaborator orienter

elaborator

In making a decision, Multiple Choice evidence forms the basis of the decision. evidence is one of several inputs to the decision process. evidence is created to support a decision using other inputs. evidence should not be used. only quantitative evidence is used.

evidence forms the basis of the decision.

Managers use ________ in three different ways: to make a decision, to inform a decision, and to support a decision. Multiple Choice - confirmation bias - the rational model - holistic hunches - evidence or data - normative models

evidence or data

A ________ is a set of expected behaviors for members of the group as a whole. Multiple Choice group role group norm task role maintenance role group competency

group role

Which of the following is an organizational function of a group? Multiple Choice fulfilling the need for affiliation reducing anxieties building self-esteem implementing complex decisions providing an opportunity to test perceptions of social reality

implementing complex decisions

Which of the following is not a situation that commonly produces workplace conflict? Multiple Choice personality differences change individual needs being met poor management unclear roles and responsibilities

individual needs being met

Which of the following is not an advantage of group decision making? Multiple Choice greater commitment to a decision less pressure to conform better understanding of the decision rationale greater pool of knowledge more visible role modeling

less pressure to conform

Which of the following is not a symptom of groupthink? Multiple Choice mindguards illusion of unanimity self-censorship illusion of invulnerability overestimation of opponents

overestimation of opponents

________ teams are assembled to tackle a particular problem, task, or project. Multiple Choice Internet Cross-functional Virtual Project Self-managing

project

A major drawback of _________ is that "winning the debate" may overshadow the issue at hand, leading to a less than desired conclusion. Multiple Choice mediation devil's advocacy negotiation alternative dispute resolution the dialectic method

the dialectic method

A group member who says ________ is performing a maintenance role. Multiple Choice "What is the real issue here? We don't seem to be going anywhere." "Juan, you have been quiet lately. What do you think?" "We can do this. We've met difficult goals before." "Last week we decided to table this agenda item. Are we ready to address it again?" "A goal of 150 per week sounds reasonable."

"Juan, you have been quiet lately. What do you think?"

Which of the following statements about incivility is false? Multiple Choice Incivility is common. Incivility results from interactions with coworkers, but not from bosses or subordinates. Bullying is most often evident to others. Bullying affects even those who are not bullied. Bullying has group-level implications.

Incivility results from interactions with coworkers, but not from bosses or subordinates.

___________ represents an individual's general tendency to think, feel, and behave in ways associated with ethical and unethical behavior. Multiple Choice Conflict process Moral character Conflict-handling style Personal conflicts Moral criteria

Moral character

________ conflict is defined as interpersonal opposition based on individual dislike or disagreement. Multiple Choice Dominating Distributive Personality Integrative Devil's advocate

Personality

The making of new mental connections regarding the creative task or problem at hand is represented in the _________ stage of the creative performance process. Multiple Choice problem formulation/definition preparation/information gathering idea generation idea evaluation idea validation

idea generation

Which three roles are especially important to groups? Multiple Choice energizer, harmonizer, gatekeeper initiator, orienter, energizer coordinator, procedural technician, gatekeeper compromiser, commentator, evaluator opinion seeker/giver, standard setter, initiator

initiator, orienter, energizer

Which of the following tips should be used by employees having a personality conflict with another employee? Multiple Choice Avoid communicating directly with the other person. Emphasize problem solving and common objectives. Try to get coworkers to side with them. Immediately seek help from the boss, even for slight conflict situations. Go to the human resources department when the conflict first occurs.

Emphasize problem solving and common objectives.

_______ is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict. Multiple Choice Ombudsmanship Facilitation Peer review Mediation Arbitration

Mediation