MGMT Exam 4
_________ are the dimensions of situational control in Fiedler's model.
Leader-member relations, task structure, and position power
Which of the following interpersonal traits has research shown to have a negative relationship with leadership effectiveness?
Machiavellianism
Which of the following should a person do to avoid conflict?
Stop ignoring conflict.
___________ focuses on clarifying employees' role and task requirements and providing followers with positive and negative rewards contingent on performance.
Transactional leadership
Team ________ describes the collection of jobs, personalities, knowledge, skills, abilities, and experience levels of team members.
composition
Escalation of commitment bias
persisting - persisting when an undesirable outcome is likely
________ teams are assembled to tackle a particular problem, task, or project.
project
The ___________ styles are inappropriate when the issue is important to you.
avoiding and obliging
Hindsight bias
outcome - knowledge of an outcome influences your perceived probability of it occurring
Which of the following is not a symptom of groupthink?
overestimation of opponents
In which stage of the group development process are group members asking, "How can I best perform my role?"
performing
Framing bias
presenting - presenting information or questions in a particular way influences judgment
The primary purpose of _________ behaviors is to enhance employees' skills and to create positive work relationships among coworkers and between the leader and his or her employees.
relationship-oriented
Representative Bias
limited - generalizations are made based on one or a limited number of experiences
___________ represents an individual's general tendency to think, feel, and behave in ways associated with ethical and unethical behavior.
moral character
A group member who says ________ is performing a maintenance role.
"Juan, you have been quiet lately. What do you think?"
1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning
1. Excitement 2. Disagreement 3. Resolve 4. Effective 5. Now What?
Availability Bias
Accessible - readily accessible information
Which of the following tips should be used by employees having a personality conflict with another employee?
Emphasize problem solving and common objectives.
Which of the following statements about incivility is false?
Incivility results from interactions with coworkers, but not from bosses or subordinates.
In the _________ bias, a decision maker subconsciously decides something even before investigating, and then seeks information that supports the decision.
confirmation
Forms of trust include all of the following except
constructive
A(an) _______ tree is a graphical representation of the process underlying decisions.
decision
Confirmation bias
support - information is sought out to support previous decisions or positions
A global mind-set is an increasingly valued _________ trait
task-oriented
A major drawback of _________ is that "winning the debate" may overshadow the issue at hand, leading to a less than desired conclusion.
the dialectic method
Overconfidence bias
Optimistic - tendency to be overly optimistic in one's estimates
Which of the following is one of the assumptions underlying nonrational models of decision making?
Rational decision making is a struggle.
________ is the conflict-handling style that is passive withdrawal from the problem and active suppression of the issue.
avoiding
Which of the following is not an advantage of group decision making?
less pressure to conform
Humble leaders display all of the following key qualities valued by employees except
low self awareness
________ is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict.
mediation
An individual who enjoys working with others and enjoys social interactions in which opinions are openly exchanged exhibits which decision-making style?
behavioral
Which of the following are the 3 Cs of team players?
committed, collaborative, competent
Julie takes a broad perspective to problem solving and likes to consider many options and future possibilities. She has a long-term perspective and relies heavily on intuition and discussions with others, and is good at finding creative solutions to problems. Julie has a(n) ________ style.
conceptual
Which of the following is not one of the key leader behaviors that are part of transformational leadership?
creating an in-group
Twenty-first-century leaders face unique challenges to address critical new competencies, which include all of the following except
defining roles
Anchoring bias
early information - early information influences subsequent decisions or views
An _______ is the person who promotes greater understanding through examples or exploration of implications for a group.
elaborator
In making a decision,
evidence forms the basis of the decision
Managers use ________ in three different ways: to make a decision, to inform a decision, and to support a decision
evidence or data
A ________ is a set of expected behaviors for members of the group as a whole.
group role
The making of new mental connections regarding the creative task or problem at hand is represented in the _________ stage of the creative performance process.
idea generation
Which of the following is an organizational function of a group?
implementing complex decisions
Which of the following is not a situation that commonly produces workplace conflict?
individual needs being met
Which three roles are especially important to groups?
initiator, orienter, energizer
When a leader is encouraging employees to question the status quo and seek innovative and creative solutions to organizational problems, he or she is engaging in
intellectual stimulation
When a leader is resolving disputes, he or she is engaging in ________ behaviors.
interaction-facilitation
________ conflict is defined as interpersonal opposition based on individual dislike or disagreement.
personality