MGMT FINAL
Roberta has just hired two new employees to work in the quality control lab. She is now training them for their jobs. What managerial role is she playing here?
Leader
Tactical Plans
are an organized sequence of steps designed to execute strategic plans.
The last step in the control process is to
determine the need for corrective action
An organization design that is mechanistic
is characterized by formal and rigid relationships.
Operations management is concerned with
the application of various processes and systems used by an organization.
Many business school professors extensively use the case method of teaching in which students are asked to solve various kinds of business-related problems. Which managerial skills are most likely to be improved by this teaching method?
diagnostic and decision making
Pluralism means that
every group represented in the organization works to better understand every other group.
Ford once supplied every part to its automobiles, except the rubber (it even tried to grow the trees, to no avail). This is an example of
Backward vertical integration
A(n) ____ is a financial statement that lists all of the organization's assets and liabilities at a given point in time.
Balance sheet
If a manager has a directive leadership style and works in an organization in which performance expectations are minimal, which control structure is most appropriate?
Beauracratic
Dina works in construction. She travels to the job site to build the next house. This is an example of a ____ layout.
fixed position
In a scandal at Tyco, shareholders sued the ____ for negligence in failing to monitor properly.
Board of directors
The task environment is more specific than the general environment. It includes all EXCEPT
Board of directors
A purchasing agent is an example of a(n)
Boundary Spanner
The United States Postal Service has been losing money for years. Social media have created many alternatives for communication. The Postal Service's decline is an example of
Entropy
Whole Foods has succeeded in bringing natural foods to mainstream retail. A small business entering the natural food retail market would have a(n)
Established market competitor
Which of the following is NOT an example of a formal approach to social responsibility?
Evaluative compliance
Rebecca worked 20 hours and produced 50 units of a product. Randy worked 15 hours and produced 50 units of the same product. Compared to Randy, Rebecca was
of unknown effectiveness but not as efficient.
When evaluating decision alternatives, the first question to be asked is whether an alternative is within the realm of probability and practicality for the organization. This refers to which of the following alternative evaluation criteria?
Feasibility
Raj is a plant manager for Bell Electronics. This morning he presented two retiring employees with certificates of appreciation and gold watches. What managerial role was Raj fulfilling?
Figurehead
Which of the following roles is categorized as interpersonal?
Figurehead
Advertising for Abercrombie and Fitch uses overt sexuality to sell clothes. Ads for Abercrombie, the pre-teen sizes, are only moderately less sexual and products include swim wear with padding in the chest. Many people object to this advertising. This is an example of the relationship of the
Firm to the environment
Oshkosh Corp. hired hundreds of workers to meet an order deadline. The employee training process had to adapt. Which of the characteristics of an effective control system did the training system need?
Flexibility
Porter's generic strategies classify firms by which of the following?
Focus
Franke, a Swiss manufacturer of sink and facet systems, sold accessories through retail stores and then added Internet sales. Franke used
Forward Vertical integration
Which of the following statements about recent trends in franchising is TRUE?
Franchising is growing rapidly and is projected to account for half of all retail sales.
When the external labor market's composition is reflected by that of an organization, ____ has occurred.
Full structural integration
Target selected 42 schools to receive new libraries. This is an example of which area of social responsibility?
General Social Welfare
A(n) ____ business transcends national boundaries and is not committed to a single home country.
Global
When a local manager is given autonomy and responsibility in dealing with job design, he or she has freedom in global
Organizing
Advertising and subscription revenue at U.S. newspapers have been decreasing. A CEO sets a goal of stopping the decline. The CEO is engaged in
Planning
Rajiv just completed a project in which he restructured sales territories, met with sales representatives to help them set goals, scheduled motivational meetings, and started a program of quarterly performance review for the sales force. His goals are to reduce waste and provide improved customer service. Rajiv is engaged in
Planning
Which of the following correctly lists all of the basic management functions?
Planning and decision making, organizing, leading, and controlling
The 5.8 earthquake centered in Virginia surprised people in the East. The plans to evacuate buildings in DC were ____, used for multiple purposes.
Standard operating procedure
The two most common types of operational plans are
Standing and single use
Apple has a large share of the growing tablet market. Apple is an example of a
Star
Competitive rivalry would be exemplified by
Price Wars
Four general factors contribute to the failure rate of small businesses. They include
managerial inexperience
Most experts say that anyone opening a new business should be financially strong enough to operate without business income for
6-12 months
The aircraft engine division of General Electric, which competes with Pratt & Whitney, has its own mission and a strategy that often differs considerably from other parts of the corporation. What is a division such as this called?
A strategic business unit
A year before the census, the federal government hired tens of thousands of temporary workers to prepare for the count. This is an example of a(n) ____ plan.
Action
A(n) ____ decision-making model describes how decisions are made rather than prescribing how they should be made.
Administrative
Hailey finds that her company is over billing the government for services. She tells her boss, who says he will take care of it, but he does nothing. Hailey tells her government contact. What model of decision making does Hailey's behavior represent?
Administrative
Which of the following types of plans is least subject to change because of the time frame involved?
Contingency
Oprah Winfrey and Regis Philbin retired from daytime talk shows about the same time. Television executives saw that Anderson Cooper filled in for Regis in 32 appearances, so they created a new show around Cooper. The ____ model can be used to explain why they chose Cooper without evaluating other alternatives.
Administrative
____ focuses on the management of the entire firm as opposed to the jobs of individual workers.
Administrative management
Which of the following is a reason that virtually every organization is affected by the international dimension?
Advances in transportation and communication technology
Which of the following would have the LEAST to worry about in terms of the threat of new entrants?
Airline jet Manufacturer
Which of the following statements would NOT describe a direct influence response to the organization's environment
An organization restructures itself from a mechanistic to an organic design.
Google is a highly successful search engine site. It maintained that expertise and tried to expand into mobile devices. It used a(n) ____ strategy.
Analyzer
Contributions of the classical perspective include all of the following EXCEPT
Appropriate for dynamic organizations
Hunter sells security surveillance equipment to international airports. His job is to go to the prospective customer, examine the airport's current security, locate problem areas, and explain how his company's security surveillance system would eliminate these problems. Hunter is an example of a(n)
Boundary Spanner
The United States Department of Defense requires some weapon systems to be made by U.S. companies for national defense reasons. This is an example of
Buy national legislation
Hewlett Packard has a large share of the slowly growing PC market. This is an example of a
CAsh cow
With whom is the United States involved in a mature market system?
Canada and Mexico
The most important part of the small business financial plan is the
Cash budget
Callaway makes golf clubs. Which type of layout would you expect to find in a manufacturing plant that makes silverware?
Cellular layout
The extent to which the environment is relatively stable or dynamic is referred to as the degree of
Change
The plant manager for an electronics manufacturer is often heard saying that the way to motivate workers is to provide them with attractive wage and benefit packages. What school of thought does his view reflect?
Classical
Which of the following decision-making models is a prescriptive model?
Classical
Which of the following decision-making models is based on the belief that human behavior is unerringly rational?
Classical
What is the essence of formal goal setting?
Collaborative goal setting
Webkinz was the first toy company to sell stuffed animals with codes for play on an Internet game site. It was a
Company with first mover advantage
Which of the following is a problem associated with the implementation of a direct investment strategy?
Complexity of decision making
Sanjay recognizes a need to reorganize his company from geographic regions into customer focused divisions. What skills is he using?
Conceptual
Which of the following statements characterizes the thinking that emerged from the Hawthorne studies?
Concern for the worker will lead to greater worker satisfaction, which will then lead to increased output.
The broader the solutions, the greater the creativity and possibility for innovation. This is a benefit of which perspective?
Contingency
Edward Bingaman was overheard telling one of his friends, "You always think there is one way to solve a problem. It just doesn't work that way. You have to use your head and try different approaches under different circumstances." What management theory is Bingaman advocating?
Contingency Theory
Which management function do differences between domestic and international production quality standards fall under?
Controlling
Which two managerial functions utilize quantitative management the most?
Controlling and Planning
___ is a thorough, formal analysis of the effectiveness of a firm's response to social responsibility.
Corporate social audit
When an organization effectively manages diversity, absenteeism decreases, turnover is reduced, and productivity increases. These results are suggested by the ____ argument.
Cost
A(n) ____ ratio is a measure of the firm's ability to meet its long-term financial obligations.
Debt
Bill Bowman works in the labor relations department. One of his primary functions is to reach agreement with the labor union regarding the new labor contract. Mintzberg would put this activity in which role category?
Decisional
Companies that meet their economic and legal responsibilities but do not go beyond them are exhibiting a(n) ____ approach to social responsibility.
Defensive
When Girl Scouts sell cookies at Shop Rite, they are given a place to stand. When they sell at Wal-Mart the company eventually donates to their troop. Target does not allow any Girl Scout to sell cookies in front of stores. Target is an example of the ____ stance.
Defensive
A(n) ____ strategy is a plan chosen and implemented to support specific goals, such as an increase of market share by 5 percent.
Deliberate
Yahoo! has a business strategy that creates revenue by selling ads. Yahoo! uses a(n) ____ strategy.
Deliberate
The CIO at Canon is considering an information system upgrade. He goes to each of the division heads to discuss their information needs and system capabilities. The CIO narrows the options, and contacts the executives again, reaching agreement before purchasing a system. Which group decision-making technique does this represent?
Delphi
The correct sequence in which a manager should accomplish the four basic management functions
Depends on prevailing circumstances
____ skills enable a manager to visualize the most appropriate response to a situation.
Diagnostic
Toyota is the most successful automaker selling hybrid vehicles. Toyota uses
Differentiation
Wal-Mart is the largest retailer in the world. It successfully pressures suppliers to lower prices. Wal-Mart uses
Direct Influence
Which of the following is NOT one of the means by which businesses typically attempt to influence government?
Direct contributions to election campaigns
When Dayton Hudson was the target of a hostile takeover it was able to use its position of influence in the state of Minnesota to pressure the state legislature to change the laws preventing breakup of any company immediately after purchase. Dayton Hudson responded to the crisis using
Direct influence
____ strategy is considered the highest level of involvement in international business.
Direct investment
When the monitor role is combined with the ____ role, the manager emerges as a vital link in the organizational chain of communication.
Disseminator
Which two roles, when combined, make the manager a vital link in the organization's communication system?
Disseminator and monitor
A ____ is an example of a middle manager
Division head
Renata is a tax attorney in Germany. Her service is a(n) ____ business.
Domestic
Which of the following is ultimately related to how well an organization understands, reacts to, and influences its environment?
Effectiveness
Google bought YouTube even though it operated at a loss. The business strategy for YouTube is ____.
Emergent
According to the systems perspective of management, which of the following is NOT an example of a transformation process for an organization?
Employee behavior
Which of the following disadvantages of group decisions typically results from the group being very cohesive?
Groupthink
The degree of ____ is the extent to which the organizational environment is relatively simple or complex.
Homogeneity
Sara Blakely started Spanx after unsuccessfully searching for control undergarments that would not ride up while being worn. This is an example of
Identifying a niche
Which of the following is the least intense level of international business strategy?
Importing/exporting strategy
he systems resource approach to organizational effectiveness is most closely related to which part of the organizational system
Inputs
Julie is responsible for her company's military veteran mentor program. She will have to operate in the ____ environment.
Internal
The organizational effectiveness model that focuses on minimizing strain, integrating individuals and the organization, and conducting smooth and efficient operations is which of the following?
Internal processes approach
eBay is based in San Jose. Buyers and sellers on the site are located around the world. eBay is a(n) ____ business.
International
Which managerial skill is likely to be especially important to managers who occupy roles such as disturbance handler, negotiator, and resource allocator?
Interpersonal
According to the science of management, management tasks should be approached in all of the following ways EXCEPT
Intuitive
Which of the following statements most accurately describes the average age of the American workforce?
It is increasing
Dollar Thrifty told Hertz and Avis Budget to submit their best and final proposals. In the end Dollar Thrifty combined with one of the companies in a(n)
Merger
In most organizations, the ____ level of management contains the largest number of managers.
Middle Management
News Corporation is alleged to have tapped phones and bribed police in the UK to get leads on stories. It failed ____.
Legal Compliance
At the University of Miami a wealthy booster (now serving time in federal prison) said he spent millions on cash, hookers, and entertainment for football players with the coaches knowledge.
Legal and sociocultural
Companies with federal government contracts must have a workforce that represents the demographics of their specific regions. This is an example of how ____ has(have) affected diversity.
Legislation
When we identify strategic, tactical, and operational goals, we are classifying them by
Level
Who is responsible for identifying, analyzing, and recommending program alternatives; developing and submitting budgets; and finally putting plans into action?
Line managers
Operations managers must specifically address both ____ when setting up an operations system.
Location/Layout
What are the two branches of quantitative management?
Management Science and Operations management
Which of the following does the text describe as a contemporary management challenge?
Managing diversity Erratic economy Employee privacy Technology
Which of the following statements about legal compliance is TRUE?
Managing legal compliance is usually delegated to the appropriate managers
In which of the following industries are small businesses typically poorer performers than large businesses?
Manufacturing
In which of the following industries are you LEAST likely to find a small business owner performing well due to a lack of economies of scale?
Manufacturing
Historically African Americans have voted more for Democrats than for Republicans. Michael Steele, Chairman of the Republican National Committee, is African American. As the leader of the party he is in a position to address concerns of all segments of the population. This illustrates the ____ argument.
Marketing
Which of the following organizations would be MOST likely to face a dynamic/complex environment?
Merck
____ is defined as the broad issues associated with differences in values, beliefs, behaviors, customs, and attitudes held by people in different cultures.
Multiculturalism
Boeing sells planes to commercial airlines around the world. It has suppliers around the world too. The defense side of Boeing sells primarily to the federal government. It is a(n) ____ business.
Multinational
Companies that take a(n) ____ stance to social responsibility cross the ethical or legal line that separates acceptable from unacceptable practices, and often deny or cover up their actions.
Obstructionist
If Suzlon Energy Ltd. wants to focus on the strength of its wind-turbine division, it will use ____ ratios.
Operating
Comcast launched TV One, a station geared to African Americans who are 24 to 54 years old. It does not offer much hip hop. The program selection is part of Comcast's ____ plan.
Operational
Goals set for short-term issues are called
Operational
An objective is a(n) ____.
Operational goal
Home Depot's marketing department could set a(n) ____ to create an Internet advertisement for a sale within the next two weeks.
Operational goal
A(n) ____ for Choice Waste Management could be to put a flyer in with bills that explains the Dos and Don'ts of Recycling and to put the information on the web page where customers pay online. It would develop naturally out of a tactical goal "to develop a recycling campaign for rural
Operational plan
When editors ensure authors meet a deadline, the editors are working in which functional area?
Operations
The Army uses aircraft simulators to train helicopter pilots, which decreases fuel consumption, helicopter maintenance, storage requirement, and air traffic control congestion. It also improves safety. This is an example of
Operations management
What is the proper managerial response when there are conflicts among goals in different parts of an organization?
Optimization
One of the reasons so many Internet companies fail is due to a lack of standardized operating procedures. The companies' managements are afraid of stifling their creative employees by using a rigid structure with lots of rules and regulations. Instead employees are given few rules and allowed to use their own judgment when making decisions. What type of organization design would you find in most of these companies?
Organic
The ultimate test of an organization's commitment to managing diversity and multiculturalism is its
Organization culture
____ is an element in the organization's internal environment.
Organization culture
Which of these is NOT a model of organizational effectiveness?
Organization design approach
Which of the following illustrates the MOST common form of environmental turbulence?
Organizational Crisis
The starting point for managing diversity in an organization is
Organizational policies
Many organizations allow employees to work remotely using technology The organization saves money on real-estate. This is a(n) ____ function of management.
Organizing
A U.S. recording company that wanted to take advantage of the fact that European teens love everything American would find it difficult to get its music played on French radio stations. French radio stations are required to play at least 40 percent French-made music. This requirement indicates one way that the ____ environment challenges international management.
Political-legal
Amazon asks customers to rate their experience with the product and service. This is an example of ____ control.
Post action
People in the United States, Israel, and Ireland are likely to question their supervisors. This is referred to as a(n)____ orientation.
Power Tolerant
Thousands of people audition each year to be contestants on American Idol. The audition is an example of a ____ control.
Preliminary
eBay partnered with Nielsen Co. to poll users about ads on eBay. Nielsen then packaged the information for advertisers. This was a response to advertiser complaints about the effectiveness of ads on the Internet. Verifying ad effectiveness of other companies before buying ad space on eBay is a ____ control for the businesses.
Preliminary
NBD, a financial institution headquartered in Detroit, matches its employees' contributions to universities and colleges. This is an example of the ____ approach to social responsibility.
Proactive
When Girl Scouts sell cookies at Shop Rite, they are given a place to stand. When they sell at Wal-Mart the company eventually donates to their troop. Target does not allow any Girl Scout to sell cookies in front of stores. Wal-Mart is an example of the ____ stance.
Proactive
Which of the following arguments for diversity are related?
Problem solving and creativity
Reality shows became prevalent on television after CBS introduced the first Survivor series. That type of television show is now in the maturity stage of its product life cycle. This means
Product differentiation concerns are still important
Which of the following is NOT a type of operating budget?
Production
A single-use plan for a large set of activities is called a
Program
According to the Miles and Snow model of business strategy, which of these strategies is the most appropriate for use in an unstable environment?
Prospector
Industrial psychology is the practice of applying
Psychology to worker motivation and selection
____ management techniques do not account for individual behaviors and attitudes.
Quantitative
Companies should invest carefully and monitor closely a ____, which is a product that has a small share of a growing market.
Question mark
A(n) ____ is the most common form of trade restriction.
Quota
When Turner Broadcasting purchased a movie studio with its vault of old movies, it was an example of a(n) ____ diversification strategy. Turner was able to get a source for movies to show on its various cable television stations
Related
A research and development company has been asked to see if a rare flower found only in the Amazon River Valley has the potential to shrink certain types of brain tumors. Since there is only a limited supply of the flower, the lab supervisor has to take on the decisional role of ____ to make sure that each scientist gets an equitable amount.
Resource Allocator
Chrysler Group, operated by Fiat, repaid $551 million in one quarter to the U.S. government for a loan provided during bankruptcy reorganization. Fiat's CEO was a(n)
Resource allocator
St. Luke's Hospital started offering deeply discounted computerized tomography (CT) scans for smokers worried about lung cancer. St. Luke's willingness to change the price is an example of change in
Resource deployment
The University of Michigan develops a budget that shows its projected income from sources such as the state of Michigan, tuition and fees, alumni contributions, and research grants. This is an example of a(n) ____ budget.
Revenue
Which of the following would NOT be included in the typical balance sheet?
Revenues
____ management focuses on the work of individuals.
Scientific
Southwest Airlines gained access to the Atlanta market when it purchased Air Tran. This is an example of a change in Southwest's
Scope
As the product being produced becomes more complex, which of the following types of operations controls would logically become more important?
Screening
What is the fourth step in rational decision making?
Select which alternative to implement
he credit crisis and the Federal Reserve's response to it faced criticism from Congress. The Treasury Department requested a review of the central bank's structure and governance. There is now broad support for auditing the Fed using the Government Accountability Office. The change in the economic and political environment of the Fed means the Fed needs to adapt its ____ control.
Strategic
The ____ approach to organizational effectiveness is most closely related to the feedback part of the systems model.
Strategic Constituencies
Which of the following directly follows from the organization's mission?
Strategic Goals
Which of the following statements is NOT characteristic of strategic alliances as an element of the task environment?
Strategic alliances increase organizational exposure to economic risk.
A(n) ____ of Choice Waste Management could be to expand operations in two more countries this year.
Strategic goal
Secretary of Defense, Gates, shifted the pentagon's budget from expensive, high tech weapon systems to timely, responsive systems. Small defense contractors were more responsive to the change and won more contracts. In this case ____ control helped the small companies.
Structural
In one year hospitals around the country ran out of 180 different drugs. The pharmaceutical companies are ____ to hospitals.
Suppliers
A new animated children's show does not even get presented to executives unless the merchandising is lined up. The executives are looking for a(n)
Synergy
The organizational effectiveness model that focuses on getting materials it needs when it needs them is which of the following?
Systems research approach
____ help managers integrate and enlarge their understanding of the three principal schools of management thought.
Systems theory and contingency theory
Starbucks' middle managers responsible for joint venture agreements with bookstores, hotels and airports work from a(n) ____ plan.
Tactical
According to the planning process described in the text, operational plans flow directly from
Tactical Plans
Black Entertainment Television's target audience is male 18 to 34 years old, because advertisers spend more money on younger consumers. High ratings with those viewers is a(n) ____.
Tactical goal
When one disposable shaver maker introduced a three-blade shaver, the other introduced three blades within months. They repeated the process with four blades. This is an example of
Tactical imitation
The mission statement should include all EXCEPT which of the following?
Tactics
Germany is a mature market economy. One major problem GE expected to face when it began operating in Germany was
Taking market share from established firms
Which of the following does NOT typically shape an organization culture
The organization design
In Florida a vacationer could choose from over 200 time-share resorts. In Vermont the choice is limited to 15. A resort in Vermont has
The power of suppliers
Which of the following statements describes the inherent strength in the quantitative management theory?
The quantitative management theory provides numerous decision-making tools and techniques.
The state of Wisconsin took measures to limit the power of state employee unions. This is an example of the
The relationship of the firm to other economic agents
Which of the following statements relative to the theory and practice of management is TRUE?
The value of theory is that it provides a systematic framework for management activities.
What do a market research firm, Kelly Temporary Services, BusinessWeek magazine, and Citicorp Bank all have in common?
They are all suppliers
People in Pakistan and West Africa are more likely to want immediate gratification. This is an example of Hofstede's ____ orientation.
Time
A manager who wants to use the principles of scientific management will
Time and motion studies
Operations management is primarily concerned with which element of systems theory?
Transformation process
The level of ____ faced by organizations is determined by the degree of homogeneity and the degree of change in their environments.
Uncertainty
A manager who has a low-risk propensity would
Use the rational decision making model
Scientific management evolved at the dawn of the twentieth century because
Worker efficiency was low
Which of the following is NOT a dimension of diversity?
astrological sign
A disadvantage of the ____ decision-making model is that it does not use ethics.
classical
Which of the following statements is NOT true about the WTO?
it actively supports human rights and the environment
When GE executives decided to sell NBC network they were making a ____ decision
product-service mix
The goals of operations managers are efficiency and effectiveness, which are achieved through
quality and productivity
The Internet and e-commerce affects the natural environment by
reducing energy costs and pollution
Dorothy Thompson heads the research and development laboratory at a small chemical company. Because she is not a chemist, she feels uneasy setting goals for the research chemists, so she asks them to set their own goals. Thompson's area suffers from which of the following barriers to goal setting and planning?
reluctance to establish goals
In which of the following industries are you most likely to find small business success?
retailing
The purpose of planning and decision making is to
serve as a guide for future activities
Siemens corporate research earns on average 20 patents a day. The patents give Siemens ____.
sustained competitive advantage
Business level strategy focuses primarily on
the areas in which the firm may have an advantage and how much various organizational parts enhance each other.
Service businesses are the fastest growing segment of small-business enterprises primarily because of
the size initial capital investment required
When entrepreneur Gene Reilly's dog couldn't drink water, he developed a canine sports drink, which he marketed and called Rebound. Which of the following is part of the general environment for Reilly's company?
the sociocultural belief that says it is all right for people to give dogs human characteristics
