MGMT6-Chapter 10 Test
Teams are typically required when tasks are complex, require multiple perspectives, or require repeated interaction with others to complete.
True
Self-managing teams are different from semi-autonomous work groups in that team members:
manage and control all of the major tasks directly related to production of a product or service without first getting approval from management.
A manager who wants to give his team the highest amount of autonomy should select _____.
self-designing teams
A(n) _____ is defined as a group that has the authority to make decisions and solve problems related to the major tasks of producing a product or service.
semi-autonomous work group
Teams are typically required when:
tasks require multiple perspectives.
How are organizations using teams to help increase customer satisfaction?
By training teams to meet the needs of specific customers
Which of the following statements regarding cohesiveness is true?
Engaging in non-work activities as a team can help build cohesion.
As teams develop and grow, they pass through three stages of development. These three stages are (1) perceived team, (2) felt team, and (3) manifest team.
False
One of the disadvantages of project teams is their lack of flexibility.
False
The three significant disadvantages that teams and teamwork are prone to are initially high turnover, social loafing, and legal risk.
False
Which of the following kinds of teams is always temporary?
Project team
_____ are often used to develop new products, significantly improve existing products, roll out new information systems, or build new factories or offices within a specific time, following which the team members either move on to the next project or return to their functional units.
Project teams
_____ is one of the disadvantages associated with the use of work teams.
Social loafing
Which of the following statements is true of virtual teams?
They are often temporary teams that are set up to accomplish a specific task.
A company engaged in cross-training is training team members to do all or most of the jobs performed by the other team members.
True
Autonomy is the degree to which workers have the discretion, freedom, and independence to decide how and when to accomplish their jobs.
True
Companies are making greater use of teams because teams have been shown to increase (1) customer satisfaction, (2) product and service quality, (3) speed and efficiency in product development, and (4) employee job satisfaction.
True
Cross-functional teams are purposefully composed of employees from different functional areas of the organization.
True
Norms are informally agreed-upon standards that regulate team behavior. They are valuable because they let team members know what is expected of them.
True
Social loafing occurs when workers withhold their efforts and fail to perform their share of the work.
True
_____ are best defined as groups of geographically and/or organizationally dispersed coworkers who use a combination of telecommunications and information technologies to accomplish an organizational task.
Virtual teams
A research organization has project teams that perform field research for its clients. Each member of these project teams is trained to conduct observational research, interview clients, and understand the marketing impact of what they learn. Thus, the team is able to work normally even when one of its members is absent. The organization uses _____ to make its project teams more efficient.
cross-training
Teams should NOT be used when:
there is no clear, engaging purpose.
In the autonomy continuum, the correct sequence, from low team autonomy to high team autonomy, is:
traditional work groups, employee involvement teams, semi-autonomous work groups, self-managing teams, and self-designing teams.
A(n) _____ is defined as a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.
work team
