MGT 124 - EXAM 2

The requirements of work cells do NOT include

- A high level of training and a low level of flexibility

Which of the following should NOT be produced or offered using a fixed-position layout?

- A hospital emergency room

Which of the following statements is NOT​ true?

- Adding flexibility to the production process can be a major competitive advantage. Building flexibility into a production process is usually​ inexpensive, but difficult.

Job enlargement

- Adds tasks requiring similar skill to an existing job.

Which of the following is NOT one of the tasks of random stocking systems?

- Assigning certain items or classes of items to particular warehouse areas so that the total distance traveled within the warehouse is maximized

Cross-docking

- Avoids placing the materials or supplies in storage by processing them as they are received for shipment.

Which of the following is an example of​ technology's impact on​ wholesale/retail trade​ industry?

- Bar-coded data

Which of the following features best demonstrates​ built-in process flexibility​?

- Boxes with shapes that can be customized to fit items being shipped

The visual workplace

- Can eliminate non-value-added, and it needs less supervision

Which of the following methods is a mathematical technique used for finding the best location for a single distribution point that services several stores or areas?

- Center-of-gravity method

What term refers to the location of competing companies near each other?

- Clustering

What is a successful technique used by companies such as Ingall Ship Building Corporation to avoid some of the difficult problems producing items in fixed-position layouts?

- Complete as much of the project as possible offsite

In project management, what term refers to shortening activity time in a network to reduce time on the critical path so total completion time is reduced?

- Crashing

Which of these time estimates is NOT used in PERT?

- Critical time

What process uses warehousing to add value to product through component modification, repair, labeling, and packaging?

- Customizing

Which of the following best represents an effective retail layout approach?

- Designing check-out lines to take advantage of customer "impulsive buying"

The transportation model

- Determines the best pattern of shipments from several points of supply to several points of demand

Which of the following statements is true regarding process redesign?

- Effective process redesign works only if the basic process and its objectives are reexamined.

If a contractor wishes to maximize worker and equipment accessibility at an upcoming construction site, what type of layout is the contractor designing?

- Fixed-position layout

Which of the following statements is NOT true regarding production​ technologies?

- Flexible manufacturing systems and​ computer-integrated manufacturing are increasing the distinction between​ low-volume/high-variety and​ high-volume/low-variety production.

If an operations manager wishes to help workers understand the movement of​ material, information, or people throughout a​ process, what tool should he or she​ use?

- Flowchart

Which of the following moves production to a large work cell that remains part of the present facility?

- Focused work center

For choosing new facility locations, a decision-maker wishes to track the characteristics of people and infrastructure around the world. Which is the most appropriate tool for them to use?

- Geographic information system

Method analysis focuses on

- How a task is accomplished

What term is often substituted for "ergonomics?"

- Human factors

What is the earliest finish time (EF) of an activity?

- If all predecessor activities begin and end as quickly as possible, the earliest time the activity can be completed

Which of the following is NOT true?

- Implementing a flexible workweek often moves employees to part-time status.

How do effective and efficient layouts help a company meet its competitive requirements?

- Improving flow of information, materials, and people

Office layouts require the grouping of workers, their equipment, and spaces to provide for comfort, safety, and movement of

- Information

Which of the following has historically used cards to control systems and now often uses a variety of systems for pull processes to balance workflow?

- Kanban workplace

Human resource strategy includes the decision areas of

- Labor planning, job design, and labor standards.

Which of the following is an example of ambient conditions?

- Leather chairs at Starbucks

Which of the following is NOT identified in the text as one of the eight major demands of volume and revenue for the service firm?

- Level of advertising expenditures

The critical path of a network is the

- Longest time path through the network

NOT a limitation of job expansion

- Lower wage rates

Which of the following statements is true about ethics in the workplace?

- Management's role is to educate employees; specify the necessary equipment, work rules, and work environment; and then enforce those requirements, even when employees think it is not necessary to wear safety equipment.

In process-oriented and fixed-position layouts, it is important to minimize the costs of

- Material handling

The main objective of retail layout is to

- Maximize profitability per square foot of floor space.

Which of the following is a popular example of specialized software used for managing projects?

- Microsoft Project

Generally the goal of assembly line balancing is to

- Minimize imbalance between machines or personnel while meeting a required output from the line.

Which of the following statements is NOT true regarding location decisions?

- Once management is committed to a specific location, many costs become relatively easy to reduce

Among the following, critical path and slack time analysis MOST help

- Pinpoint activities that need to be closely watched

To obtain flexibility in layout, managers may implement all EXCEPT which of the following tactics?

- Place workstations far apart

When using PERT, project managers should be wary of

- Placing too much emphasis on the critical path

Which of the following is the appropriate order for the phases of project​ management?

- Planning, scheduling, controlling.

A company offers​ low-volume, custom-made furniture. Which process strategy is best suited for its​ operations?

- Process focus

What is a flowchart with time added on the horizontal​ axis?

- Process mapping

What is the fundamental rethinking of business processes to bring about dramatic improvements in​ performance?

- Process redesign

If a manager wishes to group like machines and equipment together to accommodate a wide variety of individual customer needs, what type of layout is the manager designing

- Process-oriented layout

Which of the following approaches is also called a "job shop?"

- Process-oriented layout

​High-volume, low-variety production is best suited for which of the following process​ strategies?

- Product focus

A manager wishes to invest in specialized equipment to accommodate consistently high demand of commodity item. What type of layout is the manager designing?

- Product-oriented layout.

Which of the quadrants in the service process matrix has high labor intensity and high​ customization?

- Professional service

Workspace can inspire informal and productive encounters if it balances three physical and social aspects

- Proximity, privacy, and permission

Which of the following is NOT an example of tangible costs?

- Public transportation facilities

Given her knowledge of customer behavior, a manager wishes to allocate space to maximize profitability. What type of layout is the manager designing?

- Retail layout

Which of the following is NOT one of the five elements for each city that geographic information systems use to analyze location decision factors?

- Rivers, mountains, lakes, and forests

After​ pandemic-related social distancing restrictions are​ lifted, a primary care provider no longer offers virtual appointments. Patients must go to the​ provider's medical office. Which of the following service strategies is the provider​ reinstituting?

- Separation

Which of the following is NOT a production technology that enhances production and productivity?

- Service blueprinting

Which of the quadrants in the service process matrix has low labor intensity and low​ customization?

- Service factory

Which of the following terms describes the physical surroundings in which a service takes place, and how they affect customers and employees?

- Servicescape

The objective of mutual commitment by management and the labor force is to

- Strive to meet common objectives

Which of the following is the THIRD level in work breakdown structure​ (WBS)?

- Subtasks in major tasks

What is the major difference in focus between location decision in the service sector vs. the manufacturing sector?

- The focus in service is on revenue maximation, while the focus in manufacturing is on cost minimization.

Which of the following is NOT one of the reasons that the techniques for addressing fixed-position layout are complicated?

- The volume of materials needed is constant

Under which of the following conditions would a project organization be most​ helpful?

- The work contains complex, interrelated tasks

Why are Gantt charts helpful?

- They can help managers observe the progress of each activity to spot problems.

Which of the following is NOT true regarding layout decisions?

- To obtain flexibility in layout, operations managers, could keep investments high.

When controlling a project, how is up-to-date information about resources, costs, quality, and budgets used?

- To shift resources to where they are needed the most

Which of the following techniques might a service or retail organization use to make a location decision?

- Traffic counts

A flow diagram is

- Used to analyze the movement of people or material

A goods-producing location decision would likely emphasize the importance of which of the following?

- Utility and labor costs

Which of the following technologies offers more consistently accurate quality inspection than human​ appraisers?

- Vision systems

A manager wishes to allocate sufficient storage space while accommodating the flow of material handling equipment. What type of layout is the manager designing?

- Warehouse layout

If a manager wishes to rearrange people and equipment into groups that can focus on making a single product, what type of layout is the manager designing?

- Work cell

Labor planning is determining staffing policies that deal with which of the following?

- Work rules - Employment stability - Work schedules (All of the above)

Which of the following arranges machinery and equipment to focus production of a single product or group of related products?

- Work-cell layout

A fast food restaurant is an example of

- low customization and low degree of labor.

Which of the following is the best example of technology impacting financial services?

ATM

What is an electronically guided and controlled cart used to move​ materials?

AVG

What are groups or batches of parts processed together?

Job lots

Which of the following does NOT belong to the planning phase of project​ management?

Monitoring resources

To provide better access and possibly reduce the number of workers needed, work cells may be designed in the shape of what letter of the alphabet?

U