MGT 173 MT 1

Generally a business plan should project approximately how many years in the future?

3-5 years

For the purposes of managing programs, data and information are different in that:

All of the above (Data is essentially raw or unorganized information. Information is data that has been organized, accurate, and timely. Information is presented in a context that gives it meaning and relevance. Data alone may be difficult to interpret, but information increases understanding.)

In Vroom's 1973 decision-making model, one type of decision-making would include a manager who shares information with relevant participants in a group, and asks for their ideas and suggestions in a group setting, but ultimately makes the decision on his or her own. Which type of decision-making approach would this be, according to Vroom's model?

Autocratic decision-making

Which sources of interpersonal power are generally restricted only to managers? (pg. 86)

Legitimate, reward, and coercive

Which of the following descriptions of workplace climate would stimulate innovation and creativity?

Minimum number of rules, procedures, and policies

Vroom's Expectancy Theory concurred with other theories in believing that people are motivated by unmet needs, but further posited that: (pg. 133)

People can decide how they will and will not behave to meet these needs.

Which of the following best describes Adams's Equity Theory? (pg. 137)

People expect to be rewarded equally for equal effort as compared to their peers.

Which equation accurately describes how motivation interacts with other variables to influence performance? (pg. 125)

Performance = Motivation X Environment X Physical and Mental Ability

The core activities of managers are usually carried out independently of one another.

false

The goals in Locke's Goal-Setting theory can be conscious or subconscious, and need not necessarily be accompanied by intentions. (pg. 138) T/F

false

The patterns of relationships established by managers that organize humans and other program resources are considered informal designs. (pg. 81) T/F

false

Policy competence is becoming increasingly important for managers.

true

Scanning, monitoring, forecasting, assessing, and disseminating information are the five steps of an external situational analysis

true

The more alternatives are available in decision-making, the more likely a satisfactory decision will be made.

true

Transactional leadership is facilitated by a manager's reward power. (pg. 120)

true

Transformational leadership refers to leadership that brings about major changes within an organization. (pg. 120) T/F

true

When choosing an alternative, one alternative that is always available is to do nothing.

true

Coordination and integration in the organizational design literature refers to: (pg. 93)

ways to achieve unity of effort by all participants in an organization

The three core management activities are:

Developing/Strategizing, designing, and leading

Which of the following is not one of the 3 key components of situational analysis?

Dissemination of analysis results

Your manager informs you that he is promoting you from Researcher to Senior Researcher of the project you have been working on. Unfortunately, funding is tight so you will not be rewarded with a pay raise. Which of the 5 levels of needs on Maslow's Hierarchy of Needs is your manager attempting to satisfy with this promotion? (pg. 128)

Ego

Communicating, evaluating, and marketing are all examples of:

Facilitative management activities

Examples of a manager's interpersonal roles include:

Figurehead and liaison

A financial analysis, human resources analysis, marketing analysis, and operations analysis are all characteristics of:

Internal situational analysis

Maslow's Hierarchy of Needs model organizes an individual's needs in the order in which an individual will seek to satisfy them: higher-level needs become dominant drivers of behavior only after the lower-level needs are met. Which of the following correctly orders the needs outlined in this model, from lowest to highest level? (pg. 128)

Physiological, safety & security, social activity, ego, self-actualization

Locke's Goal-Setting Theory, Adams's Equity Theory, and Vroom's Expectancy Theory of choices are all key studies in which perspective of motivation? (pg. 127)

Process perspective

The three basic components of a logic model are :

Resources, work processes, and desired results

Management decisions can be divided into two sub-sets:

Short-term decisions and long-term decisions

The letters in "SWOT" analysis stand for:

Strengths, weaknesses, opportunities, threats

13. Which of the following is not one of the five leader styles identified in Tannenbaum and Schmidt's Continuum of Leader Styles model? (pg. 147)

Tyrannical

Collecting samples, testing samples, and reporting results are all examples of which components of a logic model?

Work processes

When participants are much more involved in developing implementation decisions than the manager, this is considered a __________ implementation approach.

bottom-up

Other than legitimate power, the other 4 types of interpersonal power include all of the following except: (pg. 86)

control power (the 5 types of power are reward, coercive, expert, referent, and legitimate)

____________ are useful in evaluating alternative solutions when decisions are linked together over time, each having various possible outcomes.

decision trees

Specialization means expertise based on: (pg. 85)

either education or experience

A logic model focuses only on the program itself, and should not take into account the external environment of the program.

false

A manager should never change program objectives once work has begun.

false

Because the external environment of health programs can be difficult to predict, it is best not to specify a time frame in which goals/objectives should be completed.

false

Developing/strategizing for a new program is almost identical to the process of developing/strategizing for an established program.

false

Health determinants include personal, social, and environmental factors, but do not include economic factors.

false

Health services are a health determinant.

false

If done properly, it is always possible to make a completely rational, risk-free decision.

false

Managers typically perform all 3 of the core management activities only if they are at higher levels within an organization.

false

Programs and projects mean the same thing, and the terms can be used interchangeably.

false

Span of control does not affect organizational design. (pg. 91) T/F

false

Which of the following tools is used to show the relative importance of several causes of a problem?

pareto chart

Another name for legitimate power is: (pg. 86)

positional power

Which of the following is an example of a manager's use of reward power? (pg. 86)

promotion, flexible work schedule, and pay raise

Which of the following is not one of the four elements of "respect for persons"?

reciprocity

Your long-time co-worker and your new manager often disagree about how best to implement a health project, yet most of your colleagues prefer the personality of your co-worker, and often follow his lead even at the risk of offending your manager. Your co-worker likely possesses more of which kind of power than your manager? (pg. 122)

referent power

Projects usually differ from programs in that they are:

smaller and more focused/temporary and more specific

The fundamental building block in all organizational designs is: (pg. 82)

the individual position

Span of control refers to: (pg. 91)

the number of subordinates reporting to a single manager

Which of the following is not one of the three distinct types of work done in health programs?

theoretical work (others are: direct support and management work)

A non-programmed decision is more likely to require a creative approach to decision-making than a programmed one.

true

A program is a type of organization.

true

According to Vroom's 1973 model of decision-making, a manager making a decision on his or her own would be using an autocratic approach to decision-making.

true

An analysis which focuses on the shared values of participants would likely be part of a human resource analysis, a component of an internal situational analysis.

true

Generally the more professionally and technically trained individual participants are, the less supervision is required, and the wider the span of control can be. (pg. 92) T/F

true

In Adams's Equity Theory, the absolute value of the ratio of effort to reward is much more important than the perceived value of the reward, relative to effort. (pg. 136) T/F

true

In large organizations, it is usually the mid-level managers who are in charge of organizing work groups and clusters of work groups. (pg. 83) T/F

true

Interpersonal power is derived mainly from the authority of one's formal position. (pg. 86) T/F

true

Nonmaleficence is rooted in medical ethics, and can be thought of as "First, do no harm."

true